HP DesignJet 5500 PS - green tint (partial ) issue

Plotter: HP DesignJet 5500 PS 60 in We've noticed a drop in plot quality after upgrading our computers to Win 7/Win 8. The greenish tint stands out on raster ( aerial ) plots. First we blamed it on the paper we were using ( not matching the profile loaded on the plotter) then we found the driver to be causing this. Once Win 7 & 8 were released , HP failed to provide a PS driver. When installing the printer on Win 7 /8 you'll have to use Microsoft drivers for PS printing. This plotter is used 90% for ArcGIS/PDF plots so we needed a PS driver. A few months ago, one of the print heads started leaking and we ended up replacing the entire set of ink lines ( carrying ink from tank to print head). New ink cartridges were installed to make sure no air will be left in the ink lines .... About 1 month after this , we noticed that longer plots ( 36x72 or more) would not print correctly: the first half o the colors look correct then the remaining half a green tint is present. We usually print to PDF and afterwards we send it to the plotter. Apparently there are some issues when plotting a PDF using an HPGL2 driver so we've started sending raster plots straight to the plotter. Well, today I printed another 36x72 (raster & vector) using HPGL2 driver and only the first half of the plot looked the way it should ( last half was green). Has anyone had this problem? It's been suggested ( by our maintenance company) to buy a new plotter because the specs on the 5500 say it is only compatible with OS-s up to Win XP ! Is anyone plotting to an HP 5500 from a Win 7 / 8 PC? What drivers are you using? Are your plots looking good /as expected? Do your raster plots look good? Any help /feedback is greatly appreciated! Thanks in advance! LR

Thank you both for taking the time to answer! Here is the status: I ran a few calibration tests: 1 color calibrations and printhead alignment. While the first color calibration looked OK, after printing a couple of demo pics from the plotter, I noticed issues with one of the colors ( missing lines). The following color calibration tests made it obvious the Light Magenta was failing. Replaced the printhead and printed again. When printing demo picture from the plotter colors looked ok. I am still testing with different drivers but at this point it looks like it is a driver issue: raster plots made using HPGL2 drivers are crisp while raster plots made using PS driver are greenish and faded- at least green tint appears to be constant now... This is just me testing , without vendor assistance.... I am plotting from ArcGIS ( not AutoCAD or Photoshop) but I seem to be the only one with such issues- hard to believe though.... I will post back again once I do more testing. Thanks again! LR

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Also.
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http://img231.imageshack.us/img231/7965/111mj.png
http://img191.imageshack.us/img191/4743/222wr.jpg

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HP DesignJet 5500 PS - green tint (partial ) issue

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