HP Deskjet 1000 Printer - J110a cannot print in color using WIndows 8

Question

J110a cannot print in color using WIndows 8. The printer will only print in black and white even though it works fine on a PC with Windows 7. I installed the latest drivers from the HP web-site.

Answer 1

Hey @KC1964,
Welcome to the HP Support Forums!
I understand that since installing your HP Deskjet 1000 Printer on your Windows 8 computer you have not been able to print in colour. Because you are able to print fine from a Windows 7 computer we know that this issue is not being caused by your printer. I would like to assist you today with resolving this issue. I'm thinking that your machine is  either experiencing a driver conflict or a setting issue within the Windows 8 computer. Please follow the steps below.
Step 1: Check Settings:
Open your Start screen by selecting the Windows button on the bottom left hand corner of your computer screen or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl button
Once the Start screen opens type Devices and Printers
Click on Devices and Printers
In the Devices and Printers folder right click on your HP Deskjet
Select Printing Preferences
In the Preferences window select the Advanced button on the bottom right
Look for the Greyscale or Print Black Only and make sure they are disabled
If all settings are correct, yet the issue persists, please proceed to the next step.
Step 2: Try Alternate Driver:
To confirm if this issue is specific to the Deskjet 1000 driver I am going to have you load an alternate driver on your machine.
Open your Start screen by selecting the Windows button on the bottom left hand corner of your computer screen or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl button
Once the Start screen opens type Devices and Printers
In the Devices and Printers folder right click on your Deskjet 1000 and left click on Printer Properties
Left click on the Advanced tab
Left click on New Driver
When the New Driver window opens just hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select HP as the Manufacturer on the left
Select Deskjet 9800 as the printer on the right. If Deskjet 9800 doesn't appear than select 'Windows Update' on the bottom left and once the update completes you will be able to select Deskjet 9800.
After selecting Deskjet 9800 hit next to complete the New Driver Wizard
Under the Printer Properties window select 'Apply' but don't hit OK
Select the General tab
Rename your printer back to HP Deskjet 1000
Hit OK
Lastly, right click on your Deskjet 1000 one more time and left click on Printing Preferences
Left click on the Paper/Quality tab
Left click on the 'Normal' dropdown for Print Quality on the bottom right and change this to Fast Normal
Click Apply and OK
Now that the new driver is added in, please test printing in colour again.
Please respond to this post with the result of your troubleshooting. Good luck!
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