HP Deskjet 2540 won't scan

Wireless connection. Printing is OK, but "Printer not found" when trying to scan.

Hello Pederson,
Welcome to the HP Forums.
I see that you are having an issue with the Printer not being found when attempting to scan to the computer.
I suggest running the HP Print and Scan Doctor. Please let me know if you see any error codes or messages.
Write me back when you have time and I will be happy to help.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

Deskjet 2540 can't scan on OSX Yosemite

I am unable to get the Deskjet 2540 to scan in OSX Yosemite. It worked under Mavericks. Since upgrading OSX doesn't even seem able to recognize that the device is a scanner. I did a full uninstall and reinstall of the HP software. Printing works fine, as does making copies using the physical buttons on the device. Scanning options are greyed out in Preview et al., there is no scanner tab for the printer in System Preferences. Attempting to scan in the HP Scan utility results in the error "HP Deskjet Ink Advantage 2540 All-In-One is currently unavailable. Please check if it is turned on and connected, or try again later."

Hello @babelfish , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're experiencing scan issues. I would like to try and assist.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Deskjet 2540 All-in-One Printer series Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Deskjet 2540 won't print wireless when HP software is installed

I'm trying to set up my 2540 wirelessly on multiple PC's on my network. I can get it working on every one but my main PC (which is Windows 7 Pro). On the others I just "Add Network Printer" and used the windows drivers and didn't install the HP software, and it works fine. But on my main PC I want the scanner and ink levels and all that to work. As soon as I install the HP software and try to print it does nothing (in MS Office it gives the error "printer not ready") and shows 0 Documents pending in the tray.
It does print test pages from the HP Printer assistant, and the EWS, just not any regular windows programs
Print and scan doctor says it's fine. Turning off firewall is no help. Updated the newest driver from the website.
IP Address of printer is static, and ping works
Ping statistics for 192.168.22.230:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 126ms, Average = 52ms
Printing from mobile (android) works
Also scanning works just fine through the software
Not sure what else to try.
EDIT: now I can't get it to work at all, even after uninstalling the software and trying to Add Network Printer only

sufguts wrote:
I'm trying to set up my 2540 wirelessly on multiple PC's on my network. I can get it working on every one but my main PC (which is Windows 7 Pro). On the others I just "Add Network Printer" and used the windows drivers and didn't install the HP software, and it works fine. But on my main PC I want the scanner and ink levels and all that to work. As soon as I install the HP software and try to print it does nothing (in MS Office it gives the error "printer not ready") and shows 0 Documents pending in the tray.
It does print test pages from the HP Printer assistant, and the EWS, just not any regular windows programs
Print and scan doctor says it's fine. Turning off firewall is no help. Updated the newest driver from the website.
IP Address of printer is static, and ping works
Ping statistics for 192.168.22.230:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 126ms, Average = 52ms
Printing from mobile (android) works
Also scanning works just fine through the software
Not sure what else to try.
EDIT: now I can't get it to work at all, even after uninstalling the software and trying to Add Network Printer only
I have EXACTLY the same problem. deskjet 2540 with Windows 7 will print the test page but nothing else. I can print from my ipad, but only tiny pages.

HP Deskjet 3051A won't scan to my computer

Hello, my mom gave me this printer, it was previously hooked up to her computer, and when I try to scan on my computer it says "Computer not found. Ensure HP software has been installed on the computer." How do I install the HP software? It prints fine just won't scan.
This question was solved.
View Solution.

Hi,
Have you installed software and drivers on your computer yet ? Please use the CD which came with the printer or download from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&product=5117616
(Note: you need to select the right Operating system for your computer before download).
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Deskjet 3050A won't scan.

DJ 3050a 611G is brand new. It will print and copy but won't scan from either printer control panel or from HP software interface. I am not using the wireless feature. I am directly connected to my computer via USB port. I have updated my software and drivers. Still not luck. I have tried the HP diagnostics but can only get to the windows sectio and an error says it won't scan using (WIA). The diaganostics will allow me to skip this but then stops at the next section.
Original issue was that the "printer can't find computer"
This question was solved.
View Solution.

See if you can scan using the information here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02459304&cc=us&dlc=en&lc=en&product=5061073&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Deskjet 2540 won't print in color.

I just recieved my HP Deskjet 2540 and I can not seem to print in color. I do have a MacBook Air. I am very lost and do not know where to exactly start to even attempt to try to troubleshoot it on my own. Please help!

Hi,
For the beginning print a Self Test report and ensure the hardware prints black ink as expected:
Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Touch and hold the Power button (), and then press the Cancel button ().
Let go of the Cancel button and then the Power button. The test page prints.
Check the estimated ink level graphics on the test page.
Figure : Example of estimated ink levels
Example of estimated ink levels with more ink
Example of estimated ink levels with less ink
If the page does not include black ink follow these steps to troubleshoot a such:
http://support.hp.com/us-en/document/c03803074/
If the hardware produce black ink as expected we should focus on the Mac as following:
1. Click the Apple icon and select Software Update, be sure to install any available HP or Apple update.
2. Open System Preferences > Printers & Scanners, select the printer and click the minus button.
3. Click the Plus button and re-ass the pritner, ensure the printer model is listed within the Use drop down and not any other option as AirPritn or Generic PCL driver, then try printing again.
As well be sure to try printing from any other application to ensure the issue not being with the application itself.
Please let me know of any progress,
Shlomi
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Deskjet F4140 won't scan on wireless network

I have a deskjet F4140 connected to my home wireless network using a DLink DP301U wireless router. All computers on the network find the printer OK and print properly, but we are unable to scan anything into any of the computers from the F4140. What research I've done tells me that the DP301U just does not have that capability. None of the routers I have found that list the All-in-One units that they will support show the F4140 as an approved unit. Can anyone tell me what wireless router will work with the F4140 and allow it to scan to the network as well as print? Thanks in advance for any help you can give me.
John D
Phoenix, AZ

Thanks for the reply Doc. I've been finding that out with my own research. The few that claim to support the scanning functions also do not list my printer as one that will work with them. I have however discovered that there are at least a couple of wireless All-In-One printers that sell in about the same price range as any of the routers that claim to be able to do the job. Given the somewhat limited options, my wife seems to think she can live with having to hook her laptop direct to the printer when she needs to scan something, so for now I guess we will just live with the print only function. If it gets to be too big a hassle, we'll just replace the printer. The F4140 is not exactly a top of the line unit anyway, and we might just end up with something better in the process. Thanks again for your help.
John D.

HP Deskjet 3510 won't scan

I am able to print but I am unable to scan. I am using a Mac OS X 10.8.5.

Hi redbull23,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having issues with scanning to your computer. So I can better assist you, please advise if you are getting any errors when attempting to scan to the computer. Are you able to make a Photo copy? Here is a document that troubleshoots if Mac OS X: Scanning Software Does Not Open or Stops Responding.
Please write back at your convenience and I will be happy to help.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Deskjet F4480 won't scan

When I push scan, the yellow light blinks, then stops, no scan. I used to access Start Scan under Devices & Printers, but now that option has also ....just disappeared. HELP!!!

Sounds like everyone on this thread is having issues with scanning, now what I am going to first recommend is that we perform a refresh of the software by uninstalling it and reinstalling it. If that does not help, any further information from each of you would be appreciated (connection method, OS, error message, etc).
First if you use a USB cord, make sure to remove it (this is important). Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=3742086
Install that and let me know the result!
I hope you are hving a wonderful week, and I hope that the weather where you are located is as beautiful there as it is here!
-Spencer

I cannot get my HP Deskjet 2540 to stop printing, it's off color cartriges are new.

My HP Deskjet 2540 won't stop printing and even when it prints the color is off, the ink is new, what doI do to fix this?

Hi boogies,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having printing issues as well as an issue with the color ink cartridge. In order to better assist you, Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
I am always happy to help.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Deskjet 2540 all in one printer - does the scanning work with Mac OS Yosemite 10.10.1 ?

I was trying to scan a document using this new printer and my Mac OS Yosemite 10.10.1 and I cannot even find the page that allows me to scan since now it is all through the computer. Is this printer compatible with this operating system? and if so, what can I do to see the page where the file actually shows up to scan?
thanks,
Natali

Hello NatDeskjet2540,
Welcome to the HP Support Forums!
Regarding your inquiry into scanning with 10.10 and the Deskjet 2540, I would like to help. The software you need to install is here: HP Deskjet 2540 All-in-One Printer series Full Feature Software and Drivers. Once installed, you can access the the walk through here: Scan from OS X v10.9 Mavericks With the Full Feature HP Software for HP Multifunction Printers.
Hope this help, let me know.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Deskjet 2540 scan does not work with windows 10

my HP Deskjet 2540 scan does not work with windows 10, however, it still does eprinting. i need the solution and i haven't got it.

OK, More information. Installed Media Portal 1. This works with the tuner card without additional modification, so this appears to be some kind of issue with the software. Media Portal 1 does install a different version of Direct X, I don't know if that could have anything to do with it, but HP MediaSmart Live TV still comes up with the same error and will not run.

Scanning from up deskjet 2540

Hi
Can I scan from my hp deskjet 2540 to my iPad air in order to forward as an email.
Thanks

Hey @neilarmstrong27 ,
Thank you for taking the time out of your day to ask that question on the HP Forums today!
I understand that you are looking to scan to your i-Pad on your HP DeskJet 2540.
For you to do this follow these steps;
1. Put the printer on the same wireless network as the i-Pad.
2. Download the App called "HP All-In-One Printer Remote"
3. Find your printer on the App and connect to it.
4. Go to the scan tab and scan it to your i-Pad.
5. Use the "save" button and then do all your e-mail stuff.
Hope you find these instructions straight forward. Have a great day!
I worked for HP.

HP Deskjet 2540 will not print some documents, will print others

Hello everybody,
yesterday I installed my new printer Deskjet 2540 wirelessly and tested it. All (scan and copy) worked well up to the point where I wanted to print a Pdf file. It did not so I started picking other documents.
Some pdf files print without a problem, other won't. Some docx files print, other won't. In Excel or Oulook I haven't been able to print anything. In Outlook I was able to print to pdf and then actually print that pdf.
After some close looking, it seems the printing jobs are sent to the spooling area, but deleted within 1 second without actually printing.
I have already tried to reinstall the latest drivers (version 12/12/2O13) and using the HP print and scan troubleshouting. This last one gave me the green light and printed the test page without a problem.
Hopefully anyone recognises this problem? Any solutions would be very welcome.
Kind regards
Tom

Hi there Tom, Thanks for your reply with your information, that helps out quite a bit!
First, download (can save right on your Desktop and use whenever you run into a printing or scanning problem) and run the HP Print and Scan Doctor which will search and fix common printing problems. This alone may resolve your issue. If the issue persists, continue on to these steps. Now, I would suggest installing Windows Updates, there will be "optional" ones there as well to install. If there are many updates to be done, this could take up some time.Install Windows Updates If that doesn't seem to do the trick, I recommend a Level 3 uninstall (uninstall_l3) and reinstall of the printer software and driver. Here are the tools and steps to use.1. Uninstall - HP Officejet Software and Driver Removal Utility2. Restart your PC3. Reinstall - HP Printer Install Wizard for Windows Hopefully the issue will dissipate after the level 3 uninstall and reinstall. If not, here is a link to Adobe to troubleshoot PDF printing problems.Troubleshoot PDF printing | Acrobat, Reader If you run into any other issues, please let me know. I will be out of the office for the weekend but will check up on this thread when I return! Good luck!

Mac OS 10.7 to HP M1536dnf MFP won't scan or AirPrint. SOLUTION

I'm not an IT type, but am posting this in case it helps someone else. Three hours of head-banging to solve this one.
Maybe simple for the IT fluent, but it appears many struggle with this issue.
Just purchased HP LaserJet M1536dnf Multi Funtion Printer (Print/Copy/Scan/Fax). This model does not have WiFi.
Directions say USB or network cable. I had MacBook Pro running OS10.7 via wireless to AirPort Extreme connected to HP LaserJet M1536dnf MFP via USB printer cable. Firmware and Drivers updated. Apple software updated. Regular printer function worked fine. However, MFP not seen by Preview, Print & Scan or AirPrint. Added Ethernet cable, everything works fine.
TO ENABLE SCANNING AND AIRPRINT:
1) UPDATE FIRMWARE (HP WEBSITE). You need the latest (Aug 2013) for AirPrint.
2) UPDATE DRIVER (HP WEBSITE). The disc in the box is only good thru 10.6.
3) UPDATE APPLE SOFTWARE (APPLE SOFTWARE UPDATE). Always a good idea.
3) CONNECT PRINTER TO ROUTER WITH ETHERNET (LAN/CAT5e) CABLE. Scanning and AirPrint require it.
4) USB PRINTER CABLE STILL REQUIRED FOR LAPTOP PRINTING. Maybe not depending on your configuration.
It appears that the USB printer cable is a one-way pipe. Network cable is required for scanning or AirPrint.
As usual, HP instructions and support lacking for Mac applications.
This may help on other HP models that are supposedly Mac friendly and AirPrint capable.
Always looking to learn something new. Input welcome.

Dear cblins,
Here you have the full software to install your multifunction:
http://ftp.hp.com/pub/softlib/software12/COL52008/mp-125743-5/HP-Deskjet-2540-series_v12.34.0.dmg
And here you have a document where tells you how to install it by wireless:
http://support.hp.com/us-en/product/HP-Deskjet-2540-All-in-One-Printer-series/5295960/model/5295961/...
I hope you find it helpful.
Greetings.
* I am not an employee of HP, my work is voluntary.
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HP Deskjet 2540 won't scan

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