Hp deskjet 3055a no black ink

Hi, I am a newbie to this forum, just looking for some advice please.
I have acquired a preowned HP Deskjet 3055a all in one printer (used once).
The black ink cartridge although showing not empty would not print, the colour cartridge is working fine.
Steps Taken So
Purchased a refill kit, followed guidelines, stilll not printing
Purchased a compatible black cartridge, still not printing
Reset the printer, stilll not printing
Cleaned the contacts on both cartridges and printer head, stilll not working
The printer was only used once for a dissitation print off so I was advised and worked with no problems.
I guess the first point of advice would be try a genuine HP cartridge, I just wanted to check I wasn't missing something before I do so?
Thanks in advance foor any help or advice you can provide.
Ray

Hi @RayLittlewood
Welcome to the HP Forums, we are here to help!
The following document addresses quality issues, but as you will see Solution one recommends using genuine HP cartridges. You can certainly skip this steps for now and ensure you have tried all of the other suggestions before purchasing a new cartridge, but the issue may very well be the cartridge you are using; Fixing Print Quality Problems for the HP Deskjet 3050A (J611) All-in-One Printer Series.
With this being said, it could also be an issue with the printer. Solution seven, step five recommends you clean the the area around the ink nozzle. Keep in mind there could be something inside the printer that is preventing the ink from going from the ink to the printer. Perhaps checking inside where the cartridge sits might reveal something.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

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If your problem is solved please click the "Accept as Solution" button ------------V
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Hp deskjet 3055a no black ink

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