HP Deskjet 3510 won't scan

I am able to print but I am unable to scan. I am using a Mac OS X 10.8.5.

Hi redbull23,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having issues with scanning to your computer. So I can better assist you, please advise if you are getting any errors when attempting to scan to the computer. Are you able to make a Photo copy? Here is a document that troubleshoots if Mac OS X: Scanning Software Does Not Open or Stops Responding.
Please write back at your convenience and I will be happy to help.
Thank you.
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W a t e r b o y 71
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Deskjet 3510 will not scan wirelessly on OS 10.9

I have a Deskjet 3510 that worked great wirelessly on my old Mac with Snow Leopard. I recently purchased a new IMac with Mavericks OS 10.9.5. The printer will print wirelessly but not scan wirelessly. It will only scan with the USB cable attached. I uninstalled and reinstalled the latest HP software. When I disconnect the USB it says the wireless connection cannot be found. I reset the wireless connection and it is good. What am I missing here?
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Thanks very much for your help with this. I followed your steps and it is now working. The main problem I saw was that the default setting was "airprint" which kept coming up each time. Needed to be changed to Bonjour. Even when I deleted the printer and then added it back in as you suggested, "airprint" as the Kind kept coming up. Once I changed it, all was good. Thanks again.

HP Deskjet 3051A won't scan to my computer

Hello, my mom gave me this printer, it was previously hooked up to her computer, and when I try to scan on my computer it says "Computer not found. Ensure HP software has been installed on the computer." How do I install the HP software? It prints fine just won't scan.
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Hi,
Have you installed software and drivers on your computer yet ? Please use the CD which came with the printer or download from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&product=5117616
(Note: you need to select the right Operating system for your computer before download).
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Deskjet 3050A won't scan.

DJ 3050a 611G is brand new. It will print and copy but won't scan from either printer control panel or from HP software interface. I am not using the wireless feature. I am directly connected to my computer via USB port. I have updated my software and drivers. Still not luck. I have tried the HP diagnostics but can only get to the windows sectio and an error says it won't scan using (WIA). The diaganostics will allow me to skip this but then stops at the next section.
Original issue was that the "printer can't find computer"
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See if you can scan using the information here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02459304&cc=us&dlc=en&lc=en&product=5061073&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Deskjet F4140 won't scan on wireless network

I have a deskjet F4140 connected to my home wireless network using a DLink DP301U wireless router. All computers on the network find the printer OK and print properly, but we are unable to scan anything into any of the computers from the F4140. What research I've done tells me that the DP301U just does not have that capability. None of the routers I have found that list the All-in-One units that they will support show the F4140 as an approved unit. Can anyone tell me what wireless router will work with the F4140 and allow it to scan to the network as well as print? Thanks in advance for any help you can give me.
John D
Phoenix, AZ

Thanks for the reply Doc. I've been finding that out with my own research. The few that claim to support the scanning functions also do not list my printer as one that will work with them. I have however discovered that there are at least a couple of wireless All-In-One printers that sell in about the same price range as any of the routers that claim to be able to do the job. Given the somewhat limited options, my wife seems to think she can live with having to hook her laptop direct to the printer when she needs to scan something, so for now I guess we will just live with the print only function. If it gets to be too big a hassle, we'll just replace the printer. The F4140 is not exactly a top of the line unit anyway, and we might just end up with something better in the process. Thanks again for your help.
John D.

HP Deskjet 2540 won't scan

Wireless connection. Printing is OK, but "Printer not found" when trying to scan.

Hello Pederson,
Welcome to the HP Forums.
I see that you are having an issue with the Printer not being found when attempting to scan to the computer.
I suggest running the HP Print and Scan Doctor. Please let me know if you see any error codes or messages.
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Deskjet F4480 won't scan

When I push scan, the yellow light blinks, then stops, no scan. I used to access Start Scan under Devices & Printers, but now that option has also ....just disappeared. HELP!!!

Sounds like everyone on this thread is having issues with scanning, now what I am going to first recommend is that we perform a refresh of the software by uninstalling it and reinstalling it. If that does not help, any further information from each of you would be appreciated (connection method, OS, error message, etc).
First if you use a USB cord, make sure to remove it (this is important). Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=3742086
Install that and let me know the result!
I hope you are hving a wonderful week, and I hope that the weather where you are located is as beautiful there as it is here!
-Spencer

HP Deskjet 3510 - Update won't install

I posted a "Help" yesterday about this same subject, but am getting looks, but no help. Does anybody know why I can't seem to install a Printer Update called Hewlett Packard Null Print for my HP Deskjet 3510? I have tried over and over and keep getting a code 80070490 or 80070002. It simply won't install and stays on my list of Important Updates.
I have the HP Pavilion g7 notebook PC and am running Windows 8.1. I use Internet Explorer.
Obi Wan Kanobi...you are my only hope.
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Hi Redjerseylinda,
According to the Windows website "If you receive Windows Update error 80070490, it means that a file (CBS Manifest) that's needed to install updates is corrupt."
Please take a look at what I found: Windows Update error 80070490
It seems the reason the file is appearing as corrupt is because it is whats is referred to as a "ghost update". Basically a "ghost update" is an update that was for the device, but the device has more recent drivers which causes the update to keep failing. The only thing you can do is hide the update, or ignore it. Windows will keep trying to push it, but your printer doesn't need it. If it did need the update, it would install right.
I hope this puts your mind at ease. Happy New Year.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HT1444 I just bought an HP deskjet 3510 printer. I have a MAC OX X 10.5.8. I can't install it unless it is version 6. Any suggestions as to what I can do?

I just bought an HP deskjet 3510 printr and I can't install it. It tells me I have to have MAC OX S version 6. How can I upgrade to this version?

Found a way to utilize the HP Deskjet 3510 with the MacBook OSX 10.5.8!
As you may know, there is NO existing HP printer driver useable between this printer and the OSX10.5.8 (you need OSX 10.6 or higher) However, it IS possible to use the printer and even print from it - however, it is a bit complicated. Read the PROS vs. CONS and see if you want to proceed OR...if you can, return it and get your money back. Unfortunately for me I didn't have this option - if I returned it, I will lose 55% of what I paid for return shipping and restocking! .
PROS: You can print documents, photos, files, etc.
CONS: You can't print it directly as you would a normal printer. It will not work either with USB or via wireless. It must be sent as a document via e-mail (more explained later!)
PROS: Copy/Scan-To-Print function works without needing a driver installed.
CONS: Scan-To-Computer function will not work because there is no driver compatible.
PROS: Documents sent to you via email (on a personalized HP email address) will be printed out automatically when received. You don't even have to be there to receive the email!
CONS: It WILL print automatically. You can turn off this function but you will have to remember to turn it on everytime you need to print.
OKAY. Here it goes. This model of HP Printer (Deskjet 3510) has a function called ePrint (you can find more info at http://www.hp.com/global/us/en/eprint/). Basically it is a wireless function on the printer that as long as you have Wifi at your home or business, you can connect this printer virtually. This ePrint works with any computing devises, including MacBooks, Mac Desktops, iPhone, iPad, and iPad Mini - it will NOT work with iPods or any devise that does not have internet/wifi capability.
This is what you need to do: Set up the Deskjet 3510 as if you would any other printer. That means, remove it from the box, unpack it, plug it in, follow instructions on the mini-screen (for date, language, etc), install cartridge, print test sheets, scan test sheet, etc. Make sure that the machine actually works!
Then comes the tricky part: You will notice three buttons on the bottom. Left one is the Power Button. Right side has two buttons: first is the Wifi button, second is the ePrint button. Before ePrint can be set up, you need to set up the printer for Wifi.
CLICK on the Wifi Button (a flashing blue light) and look on the bottm left. There is a menu section with 'Settings" - CLICK the button left of that menu (above the power button) you will see the wireless menu. Make sure the Wireless is "On" and Wireless Direct also "On". Use the arrows on the right of the screen to go up and down the menu, "OK" button to select it.
At that same menu, scroll down to "Print Report" and click "OK". Select the second option "Configuration Page" and print out the page. If everything went smoothly with the Wifi connection, you will be able to see information. Look for the URL(s) for Embedded Web Server on the page, either on the top by the General Information or under Wireless Direct. You need the Server address for the next step. Mine looked like this:
http://192.168.223.1 (last four digits of yours may differ)
Go up to your Airport Wifi menu and look for something like "HP-Print-44-Deskjet 3510 series". Select that from the Wifi menu (from this point, you will NOT be on the internet). Once you see the Wifi signal pop in, on the address bar of your web browser, type in your Server address in the address bar (http://192.168....).
Then you will see a web page of inner workings of your computer. It's quite amazing actually!
Look for a section that shows Wireless Setup Wizard and follow to make sure you're set up to your network and connected to the internet. Choose your wireless network name, put the password in. It should connect to your network. Do the same for the ePrint section.
Switch back to your Wifi network (via Airport so you would have internet access), go to https://h30495.www3.hp.com/c/46324/US/en/ to set up your printer with HP for ePrint. This is where you get that private email address at HP (you can personalize it as well) so that any device that can email you can send documents, photos and files to be printed directly.
SO the trick to printing with a MacBook OSX 10.5.8 with the HP Deskjet 3510 is this: Once you set up your private email address (let's say it's [email protected]) you can send attachments via email as if you were writing yourself (both the email AND the attachment will print!) or when you are about to print a file or a photo, select from the Print menu, the PDF section where you have an option to Mail PDF. It will connect with Mail Program, send it to [email protected] (or whatever your private email name is : **********@hpeprint.com) and it will print the file without printing an email header.
PRINTING NOTE: If you are printing a photo, you can set your presets to Photo print so that it will come out nice. If you happened to be by your computer during the printout, you can install the photo paper (flush it to the right side) or else it will just print on normal paper.
NOTE:If at any step the printer won't recognize the Wifi connection or ePrint, turn off the printer, count 30 seconds and restart it. Mine worked fine after that!
Whew~! Hope this was clear and was helpful! Best wishes!

I have HP Deskjet 3510 connected wireless - problem is that it wants to print only black and white - is there a color button I am missing? The print quality report is fine in color etc.

I have a HP Deskjet 3510 and it wants to print only in black and white.
The Print Quality Report is fine and in color.
Is there a color button I am missing?

In the Print & Scan system preferences, does it indicate it is using a generic printer driver or a Gutenprint driver?
Also, if you click on Options & Supplies, you might want to check and see if has to be enabled. That kind of sounds odd though.
Another thing is it might not be showing. If the bottom of the print dialog has a button that says "Show Details," click it. Then, you can change settings in the popup menu.

HP DeskJet 3510 Printer Alignment Page Doesn't print correctly.

Hi I have a strange problem with my HP DeskJet 3510. I took it out of the box installed everything loaded up paper and powered it on. It went through all the motions and blah blah and printed out an alignment page. Anyhow it didn't look right to me but I went ahead and scanned it anyway and it then said "ink cartidges are set to default color quality" or something to the effect. I hit ok and it went to the main menu.
Now from my wifes phone I can connect to the printer and print just fine but from our laptop the alignment is all jacked up. If I type a bunch of random lines into notepad or anything really it misses a bunch of lines and some lines just don't even appear. Which I could only think would be because the alignment page isn't right.
Also from app that gets installed from the software CD on the laptop I can choose to align the cartridges but when I do and it prints and I scan the page (that still looks jacked up to me) the software tells me the alignment failed and asks me to rescan after I put the page in there right. I know the page is in there right its face down and in the bottom right hand corner as it should be.
Now I have ran the cartdridge cleaning process several times took the cartridges out and looked for debris or anything that could be in the way even though I doubt its any of those things becuase like I had said earlier it prings perfectly from my wifes printershare app from her smart phone. Just as it appears on her screen. Only getting this issue from the PC.
Anyhow I am going to attach a photo of how the priner aligment page comes out from me doing it on the printers control panel and from the PC's software both it comes out looking like this. If you could please give me some advice to what to do next that would be great as I am out of ideas. Did I just get a bad cartridge? If so why would it print from my wifes phone fine and not from the PC? Is this how the alignment page should look (can't read any of the things on the lower portion really).
Other Info : PC is running Windows . Other PC has same problem running Windows XP. Wifes Phone is using PrinterShare app. Any information or helpful advice is appreciated thank you guys in advance.

Finally, after installing and uninstalling the print cartridges on my HP-3510 around 10 times; I finally got the alignment page to print and then scan successfully. It's a nice, very economical printer when it works properly. I was on the verge of tossing it but glad I didn't. I guess the lesson is that persistence can pay off. My thanks to the other two contributing posters.

Deskjet 3510 series [C1181] software?

Hi everyone, I have been having a problem with my printer; HP Deskjet Ink Advantage 3515 especially with the scanning and wireless printing. So today I opted to uninstall the software and reinstall the software from the internet. All was going well until I reached a point where I was to add the printer as the default one and it was to get the software for a "HP Deskjet 3510 [C1181] series" for which the error message was that it could not be found. I unfortunately cannot find the installation CD and as such cannot install manually. Any chance I can get this software through some link?

For a mac
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&os=4158&product=5157483&softw...
go to the link choose the version of OSX and install it
Hope this helps.
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Although I am an HP Employee, I am speaking for myself and not for HP.

My HP LaserJet CM1415fnw won't scan from my Windows 8 computer

My hp LaserJet CM1415fnw won't scan from my computer using the paint application on my computer. I had no problem with previous computer. But I purchased a new computer with Windows 8 and the can option in Paint cannot be selected.

Hi HelenBay,
Welcome to the HP Forums!
I see that your HP LaserJet CM1415fnw will not scan from your Windows 8 computer, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet 6500A won't scan.

My HP Officejet 6500A Plus E710n (purchased late 2011) won't scan. Prints just fine. I have a MacBook Pro with OS X Lion 10.7.5 (11G63) purchased late 2011.
I haven't scanned anything in over a year. When I tried to scan a document a few days ago, the problem began. After researching the Apple and HP boards, I uninstalled the original HP software and installed HP's updated software/updates/drivers. I also installed Apple's HP updates, still won't scan. Keep getting the error message "Scanner reported an error. Failed to open a session on the device."
I also deleted/re-added the printer and rebooted the MacBook umpteen times.
I see that when I re-add the printer, it comes up as Bonjour Multifunction (see photo), yet there's no mention of Bonjour in my Activity Monitor.
I'm stumped! Can anyone help? Thanks in advance.

Since that didn't work, try uninstalling and reinstalling the printer and the HP software. I'll link the download below, so you don't have to search for it again. Let me know what happens.
HP Officejet Full Feature Software and Drivers - OS X 10.8
I'm also going to include links to the instructions for uninstalling and installing the printer, in case you need to reference them.
Uninstalling the Printer Software
Installing the Printer Software on a Wired (Ethernet) or Wireless Network (Using an Access Point)
I am a printer tech for HP.

My HP Photosmart won't scan since Mavericks update!

I have downloaded everything I can find on Apple and HP sites and it still won't scan and save or send. Help!

Have you tried initiating the scan from the printer?
If all else fails, try VueScan.
VueScan
VueScan FAQ

HP Deskjet 3510 won't scan

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