HP Deskjet 3545 shows "Incompatible cartridge " on the FIRST itself

I got a Printer - Hp Deskjet 3545 here in Chennai to be used in my home, nearby Erode. I chose hp since, they have got good reputation and they promised onsite issue identification and solution.
But on the first day, after carrying it home, installing the cartridges showed "INCOMPATIBLE INK CARTRIDGE FOR THE PRINTER MODEL". I was shocked.
I called up the customer care and after analysing the issue, the rep said I had to take the Cartridge to Coimbatore to see what the issue is, which is 150 KM from my home town. I asked for assigning a technician to address it at my home itself, but the answer I got from him was really shocking -- this is a cartridge issue and for this, technician cannot be assigned, and that is COMPANY POLICY .
Is THE COMPANY not worried about how i feel when i see something that i got for almost Rs.7000 is not working on the first attempt itself.
The issue is till unresolved. Could someone pls let me know what can be done ?
I raised a tkt for the same -- 3010821127

Hi,
I am sorry to hear that you are having problems with your ink cartridge. I would like to try to help you.
To start, I would appreciate if you check if the ink cartridge you have is labelled as HP 678? This is the recommended ink cartridge for your printer.
Next, if the ink cartridge is correct, you may like to go to the below link to follow the steps to try to resolve the problem.
http://support.hp.com/us-en/document/c03771807/
Do let me know how this works out!
Rgds,
TechSupportGal
I work for HP
I work at HP

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Edited by: PA1B on Feb 18, 2010 11:57 AM

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