Hp deskjet 4480 w/window 7 Installed new cartridges unable to print color- ink level displays full

Unable to print from scan photos or from photo library, paper comes out blank.  Can print in black but not from scanned or  photos

Take a look at this print quality document, it may offer some help here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01670710&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Similar Messages

  • Installed new cartridge and nothing prints on the paper...either black or white

    I installed new cartridges...installed and re installed them several times...ran all the scan doctors sw, re installed sw, aligned cartridges, cleaned heads....but my documents print blank pages.  HP support center says ink cartridges check out fine....so whats' up? 

    Hello @skses5,
    I am happy to hear that you were able to resolve your print quality issue. Because you had to install brand new cartridges to resolve this issue, if they are HP Genuine cartridges, check the expiration date on the cartridges to ensure that they are still under warranty. HP will stand behind those cartridges and replace them for you for new cartridges so your money will not be wasted.
    HP Technical Support can be reached at : 800-474-6836.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    HP Worldwide Contact
    Be prepared to inform the Technical Support agent of all the troubleshooting steps you have went through and the result of those steps for their notes. If you are able to tell them the steps you went through and the result you should not have to repeat any troubleshooting steps.
    Best of luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Can´t install new cartridges HP Deskjet Ink Advantage 2545 All-in-One

    Hello!
    I´m trying to install new cartridges in my HP Deskjet Ink Advantage 2545 for the very first time.
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    It was very easy to remove the old ones, but now I can´t get them in place either.
    What am I doing wrong? I do as shown in the manual.... Getting crazy soon!!!!
    This question was solved.
    View Solution.

    Hi Isamarie,
    Here is a document and a video from hp.com on how to install the ink cartridges for this printer.
    Let me know if this solves your problem!
    Thanks,
    -hjs_19 *I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say "Thanks" for helping!

  • Installing new cartridge

    I have installed a new tri-colour cartridge (original HP product) and it works fine. However, having printed the alignment sheet I tried to scan it as instructed but was told that the alignment sheet could not be detected. However, as the printer is working OK with the new cartridge I thought it didn't matter. However from time to time and without warning the printer turns out another alignment sheet which still cannot be detected. I just tried to copy something and yet another alignment sheet arrived. I turned the printer off and on again and managed to copy the item I needed, but it all took much longer than it should apart from wasting ink on all these alignment sheets. It seems to me that the machine keeps detecting a new cartridge each time and launches into the routine that creates. However why cannot the alignment sheet be detected? Can I resolve this? I have installed new cartridges many times without this problem arising.

    Hi
    Try doing a reset on the printer, as per solution three here
    Does that help?
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Im trying to install new drivers for my printer and it will not accept my password

    Im trying to install new drivers for my printer and it will not accept my password

    Hey fyermanbob,
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  • Install new HP Photosmart 5520 printer

    Trying to install new HP Photosmart 5520 printer but a screenkeeps coming up saying that the computer OS version is not compatable and to load all updates which I have done but it still won't let me install the printer.

    So, what version of OS X do you have?  If it is 10.6 or higher, download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.
    If it is 10.5 or lower, it is time to upgrade your OS X and/or Mac.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Hp 5510 won't print black before and after installing new cartridge. have done specified checks.

    HP Photosmart 5510 won't print black before and after installing new cartridge.  Have done specified checks.

    sueali301 wrote:
    Been through all steps. Cannot find levers.The printhead on the Photosmart 5510 is not removable.  For the Photosmart 5510 the troubleshooting steps in the document here may help.  Especially make sure the vents are cleared.  If that does not resolve the issue then resetting the printer as described in the post here may help.  If this does not resolve the issue then read the entire thread here and try requesting reset instructions. If your printer is under warranty I suggest you contact HP for warranty service.  If you are in the US call 1-800-HPINVENt, elewhere see the contact information here. 

  • I updated to Acrobat 9.5.4 for windows 7 and now am unable to print, it keeps saying I have to insta

    Acrobat 9.5.4 for windows 7 and now am unable to print, it keeps saying I have to install a printer-help

    http://helpx.adobe.com/acrobat/kb/printing-problems-acrobat-9-4.html

  • HP DESKJET INK ADVANTAGE 4625 WONT PRINT AFTER INSTALLING NEW CARTRIDGES

    Please help my printer HP Deskjet Ink Advantage 4625 wont print at all after installing all new cartridges?

    Hi @sherylboswell 
    It seems you are having troubles with your ink.
    Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, If the issue persists, I would suggest calling HP Phone Support regardless of whether it is in or out of warranty as you may require a replacement printer.
    The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide. 
    Please let me know the outcome of your call to HP.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Office Pro 8000: Can't Print/Out of Ink Error even after installing new cartridge.

    When I tried to use my printer a few days ago, I received a "Can't Print: Out of Ink" error message concerning the magenta cartridge.  I had used the printer a few days before that, and had not received a low ink warning.  It seemed suspicious to me that I would have received an empty cartridge error message without first receiving a low cartridge warning.  The yellow and cyan cartridges read 70% full - all 3 were original cartridges.
    I purchased a new 940XL magenta cartridge and installed it per instructions.  Now I am getting a message that the new 940XL cartridge is empty.  I can shake the old 940 cartridge and hear liquid inside.  Obviously, the new cartridge is also full.  I've tried cycling power, reinstalling the software, etc, with no change in status.  If I swap back and forth between the old 940 and new 940XL cartridge, they are properly identified by type on my screen as the 940 or 940XL.  Due to the way the problem has presented itself, I don't believe it is a cartridge issue.
    Of course, problem first arouse on May 8th, and my warrantee expired April 26th.  Any suggestions?
    This question was solved.
    View Solution.

    I've solved my own problem, which was clearly a factory assembly defect.  I looked inside my printer with a flashlight in the area where the ink cartridges are installed, and found magenta ink sprayed inside the printer.  I disassembled the printer, and found that the magenta line had been damaged during assembly.  There are four ink tubes which exit from behind the ink cartridges, then make a U turn back toward the front of the printer.  Just after the U turn, they make another bend up-wards.  It is at this point that I found the damaged magenta line, directly above a screw on the right-hand side of the ink cartridge housing.  The lines are in a very narrow passage, and are held in place by several keepers molded out of plastic.  It appears that the lines were put in place in the keepers, then the screw inserted from above.  As I said, it is a very tight passage, and it would be very easy to damage the ink line at that point if the lines weren't carefully held back to insert the screw during assembly.
    To solve the problem, I removed approximately 1/4 inch of damaged magenta ink line.  I carefully cut the line with a sharp razor, to prevent collapsing the line or causing burrs to the tubing.  I then placed about 3/4" of self-sealing heat shrink tubing over one end of the ink line.  Next I spliced the line with a small piece of stiff plastic tubing from the handle of a cotton swab, which was a perfect, snug fit over the ink line.  Being careful not to collapse the ink tube or cause further damage, I gently twisted the ink line back and forth until the ends were butted up inside the cotton swab splice.  I then positioned the heat-shrink tubing over the splice, and shrunk it with a hair dryer.  The heat-shrink tubing I used has hot-melt glue applied to the inside, which further aided in making a leak-proof splice.  Again, there is not a lot of room, so the splice had to be kept small.
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  • Printer not working after installing new cartridge

    have  HP D5460 printer. Installed new black cartridge only #564 since I only use black ink. Error message appeared
    "Oxc19a0020 turn printer OFF & then ON".  Did that and also checked to be sure cartridge was installed properly. It Was.
    I can't get the printer to work. What now? Thanks.

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  • Desket 21514 ink cartridge incompatible after installing new cartridge

    I bought a new black hp 61 ink cartridge and replaced the old one. After doing so the ink indicator started to flash and a notification came up saying that bothe the colored and ink cartridges were incompatible. I know that the color cartridge is copatible becasue i have been using it for months and it is the same one thwe printer came with. I have tried taking out the black cartridge and replacing it with the old one but the same problem. I have tried cleaning the cartridges and the ports they go in but its the same thing.

    Hiya @jas123456,
    Happy Friday! I see that since replacing your black cartridge your printer is rejecting both the black and the color cartridge. I would be happy to help you work towards a solution.
    I wonder if, although you tried replacing the new cartridge with the older one, and cleaning the contacts, if the following document will help to resolve the error; HP Deskjet Printers - 'Incompatible Print Cartridge' or 'Print Cartridge Problem' Message Displays o....
    Please let me know if this resolves the issue, or if you require further assistance, or instructions.
    Riddle me this: I am purple and white, and I look like a 'Like' icon.
    Spoiler (Highlight to read)
    Answer: I am the Kudos button! Please click me to say thanks 
    Answer: I am the Kudos button! Please click me to say thanks 
    Thanks, I look forward to hearing back from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Empty Ink Level Displayed After Installing New HP Cartridge on HP D7260

    Hi there,
    I have an HP Photosmart D7260 printer.  I have alway used genuine HP ink cartridges.  I recently replaced the Cyan cartridge after it ran out of ink however the printer is still showing the cartridge as empty.  I printed the Self test Diagnostic Page and the ink level is shown at 0%.  The ink expiry date is shown as "04/01/2016" indicating that the cartridge is new.
    I've tried reseting the printer and reinstalling the cartridge several times.  How can I get the printer to show the correct level for the new full cartridge?  I don't want to buy a new cartridge since this a brand new genuine HP cartridge.  I'm quite sure there is a way to reset the incorrect ink level so please advise.
    Serial Number:  [edited]
    Firmware Version:  RExxFN0721BR
    Please help!
    John

    I have the exact same problem with a Photosmart 3210 printer.  My brand new light magenta cartridge is not showing up as full and I can't print even black & white!  This is ridiculous.  I hope someone at HP replies to your posting with a solution soon!

  • Help. put new cartridge in 309g printer no i just get blank sheets

    hi this is driving me nuts. my printing became very pale and patchy. new cartridge needed.
     off i trooped to  pc world and got new cartridges. (took out a mortgage first ..what a price!!!) so far i have been all through troubleshooting used loads of coloured ink and paer..yeah thanks hp!!!! make a lot of money on cartridges do ya??
    end result is i send doc to printer. it all goes ok. printer chunters away out comes paper ..nothing printed.
    if i do a print head check i get all the colours bar black.
    yes the cartridge is in and located.
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    Try to make a copy first? copy is a standalone feature of your printer that doesn't need a driver from your pc to work.
    when you say nothing printer, do you mean the paper goes into the printer and comes out blank? or no paper that is fed at all?
    if you're still unable to make a copy as it comes out blank, then try to perform CLEAN CARTRIDGE and ALIGN PRINTER from the printer itself or you can do it from the solution center installed on your computer. Solution center >> Settings>> printer toolbox
    ---Click KUDOS if you want to say THANKS.

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