HP Deskjet 5740 Color Inkjet Printer cutting off bottom half of letters when printing text

My Printer is cutting off the bottom half of letters when printing documents.  I have tried all the troubleshooting options given on the computer and have changed out the ink cartriges as well.  I am hoping SOMEONE might have a solution to share. Thanks in advance!!!

I have a user experiencing the same issue.  We have removed the drivers and reinstalled them but the problem persists.  Steps we have tried.... Completely uninstalled all the HP software and printer driversRebootedReinstalled drivers and printer softwareI have verified the printer has the latest firmware. It doesn't matter what program we are printing from, approximately the bottom 4th to 3rd of the photo is cut off.  I do have examples I can send that show the problem.   Our organization buys a lot of printers and it would suck to have to start ordering from a different vendor for future buys.  But if HP cannot fix this issue, we'll have to switch to another brand.  Since we cannot attach in here I have uploaded the examples.  The first is an XPS printout from a word 2013 document.  When it's printed it comes out as shown in the scan.pdf file.  (We printed it and then scanned the printout to a PDF).  It is pretty clear that the bottom of the picture is cut off. Any ideas would be appreciated. Thanks. Brian  

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