HP Deskjet 5940 not recognizing ink cartridges

I recently got a new iMac G5, running Tiger 10.4.4, and an HP deskjet 5940 (it was a package deal). Upon setting up the printer, and after successfully installing the printer software, I discovered the ink status lights flashing, and the printer not printing. I was careful to check that the cartridges were installed correctly, with the protective tape removed. It has been suggested to me that this is not an uncommon problem, because Macs do not "play well with others," i.e. other companies' hardware. Is this something that anyone else has experienced? I also spent some time with HP customer support, and the only help I got was the suggestion that this particular printer may have been manufactured for a different region of the globe, in which case it would not function here in New York for some arcane reason, and would have to be returned. Before I do that, I was hoping somebody could offer some advice.
Thanks.

Hi , Welcome to the HP Support Forums! I see you recently replaced the cartridges on your HP Deskjet 1050a, you ordered them online and they came labelled 301 range. When you install them the printer will not accept the cartridges saying they are 'faulty/wrong' type. After taking a look at the Product Specifications for cartridges the 301 range are made to be used in Western Europe, you need the 61 range for North America and Asia Pacific. Please contact our technical support at www.hp.com/contacthp/. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html I hope this helps! Thanks,

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Hello @ut32w , and welcome to the HP Forums, I hope you enjoy your experience!
I hope you had a great holiday!
I understand from reading your post that you are running into cartridge errors. I'd like to help!
I would first suggest removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
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@jaycka
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[Personal Information Removed]
This question was solved.
View Solution.

Hi sharjilahmed,
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1800 200 0047, 1800 425 7737,
0124 387 7300, 0124 234 0917
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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HP Deskjet 5940 not recognizing ink cartridges

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