HP Deskjet 6980: Paper jam cleared but machine disagrees.

I had my first paper-jam on my 6980 yesterday. I quickly removed the offending piece of paper (an envelope) and pressed the "resume" button. After the carriage slid back and forth, the light resumed its flashing. I have also tried switching off the machine - no good - and also removing the power supply - again no joy.
In older machines, including HP, a simple removal and replacement of the paper tray would have fixed the problem. Unfortunately, the paper tray on this machine seems to be an integral part of the printer and not easily removed.
As this is the first jam and it has failed to function correctly, I wonder if there's a design problem, particularly as I see similar failures have occurred on other HP printers.
Anyone any ideas as to what I can try next? Some thirty years ago, when I had a problem with a piece of IBM equipment I tried dropping it. This didn't work so I contacted the IBM engineer who, when I said what I'd done, said I hadn't dropped it from a great enough height. I took his advice and the problem was fixed. I'm a bit wary of trying the same cure here!

If you are receiving a "Top Cover open" error message,go to "Top Cover Open Message displays on Computer" document 01065334. Remove right side end cover as described, pop it up from the bottom. You will see a tiny plastic piece that is supposed to ride up over the geared cam. It may not be sliding up over the cam....and you will have to lift it up manually. I did and now the printer works.

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Deskjet 3650 Paper Jam or Out of Paper error messages but neither is the case

I've tried printing from both a computer running Windows 7 and an old computer running XP, but neither seems to work. Less than 24 hours ago, I printed from the XP just fine. Now when I try to print from either computer, I either get a Paper Jam or Out of Paper error message. So far I've tried:
- Cleaning the rollers and letting them dry
- Reinstalling printer drivers
- Resetting printer
- Restarting Printer Spooler in Windows
- Checking for Paper Jam
- Inserting new ink cartridges
- Ensured that in printer settings, paper type is set to normal paper
- Probably a few other things, but at this point I'm a bit frustrated, so I've probably forgotten exactly what
Each time I try to print, the printer fires up, the cartridges move back and forth, the rollers try to pick up the paper, but nothing happens and I get an error message. I can move the rollers manually, so they're not stuck.
Any other kind of advice?

Hi...
I believe you already done all the TS and its a hardware problem..
Youi need to replace your printer....
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Deskjet 1050 paper jam

Hello hope anyone can help.
My HP 1050 deskjet keeps giving me the same error message that it's got a paper jam. I have repeatedly checked for blockages etc etc but to no avail. Nonetheless the problem remains.
Can you help? - please!

Parkpro,
Here is a document for a paper jam message for your printer. I don't know if you have tried all the steps listed here but if not hopefully this will help you. Let us know if you still have this problem after you try all these steps.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02061020&cc=us&dlc=en&lc=en&product=4027465&tmp...
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If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Deskjet 1460 paper jam

After finally solving my ink cartridge issues, I constantly get a paper jam issue.
I've seen the videos for the 1660 which is very similar to mine, but nothing seemed to solve it and the video suggest it should be serviced, but I'm sure it's out of warranty.
The printer just takes the piece of paper and it gets stuck in the middle of the piece of it and gives the paper alarm, when I press the button it just takes the paper and it gets stuck in the same place again.
I've done everything that I saw in the video, I checked thoroughly for pieces of paper that might have produces the jam, I cleaned everything like video said... Nothing helped.

HI Tanukitsune,
I'm not sure about the video you seen for the 1660 but here is a support document with a video for your 1460. See if you can go thru the steps in the document and see if you are still having the same problem.
Let us know if you are still having the same problem.
You may also want to check to see if your product is in warranty.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Officejet Pro X576dw MFP Error Paper Jam but there is no Paper Jam

Can someone explain me how to reset my HP Officejet Pro D576DW MFP as it came out of the box?
The printer is repeating a paper jam message near the duplexer, but there is no paper jammed in the machine.

Hi @AdLive
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Officejet Pro X576dw Multifunction Printer support page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Cleared paper jam-printer continues to display clear paper jam-printer will not reset

officejet 8500 909a- cleared paper jam, printer continues to display Paper Jam, clear paper jam then press OK, that does not work. followed all hp instructions and attempted to reset. does not reset. unit is less that 3 years old. can the problem be fixed or should I just buy another printer which by the way more than likely will not be another hp product

Hello,
Here are some common steps to clear the paper jam:
http://h30434.www3.hp.com/t5/Other-printing-questions/False-Paper-Jam/td-p/905169
Another helpful resource to clean paper jams:
http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-videos/td-p/331916
Hope this helps.
I work for HP.

HP Officejet 5610 All-in-One Paper Jam

Hi, I'm getting a paper jam error on my printer screen when setting up my 5610 after a long time of no use. I followed this guide but it did not work. I checked the back, the rollers, everything. The problem is that the cartridge carrying box goes from right to left once and then from left to right and when it tries to go left again it is stuck in place. It keeps trying to go left but to no avail. After a bit, I get the paper jam error but there is no paper anywhere in the printer. What can I do?
Thank you.

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

I am unable to resolve a false paper jam message on my Canon MF8580CDW

It says there is a paper jam in Drawer 1. But there isn't. I just hit OK and it thinks for a while and then prints one more page and pretends there is another paper jam. Any ideas???
Solved!
Go to Solution.

Hi lboldrick.
Please follow the instructions below to check for any paper jams in the machine:
1. Remove the paper that is loaded in the tray.
2. Remove the jammed paper in the tray.
(1) Gently pull out the paper.
(2) Close the tray.
3. Remove the jammed document inside the tray.
(1) Hold the paper drawer with both hands, and pull it out gently.
(2) Hold the green knobs, and push down the part shown in the figure.
(3) Gently pull out the paper.
IMPORTANT:
Do not touch the rubber pad
Touching it may deteriorate print quality.
4. Hold the green knobs, and return the part shown in the figure back in place.
(1) Return the part shown in the figure back in place until it clicks.
5. Set the paper drawer.
6. When the screen shown below is displayed, use [ ] / [ ] to select <Yes>, and press [ ].
If the issue remains, I recommend that you contact us at 1-800-OK-CANON (1-800-652-2666), for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

HP Officejet 5610 All-in-one paper jam problem

Please is anyone out who can heIp me.
I tried to print a word document from my computer and my printer came up with the following message: Paper jam: clear jam and press ok. I have looked through the printer to see if there is any paper jammed in the printer. I just couldn't find any. This is the first time I have experienced this paper jam problem with my printer.
On pressing the OK button resulted in the printer making some strange noise (sounding as if it is trying to pickup a paper) with the catridge mechanism sliding from one side to the other for about 10 seconds without a paper in the paper tray being picked up. It then shows the paper jam message again and again. It has been the same for the last 5 hours and I need to print some documents urgently.
I have tried all of the following troubleshooting I found on the HP website without any joy.
Step one: Remove any loose paper Remove any loose paper from the input tray.
Step two: Clear the jam from the back of the Allin-
One 1. On the rear of the product, press in the tab on the left side of the rear access
door to release the door. Pull the door away from the product to remove it. Gently pull the
paper out of the rollers. CAUTION: If the paper tears while being removed from the
rollers, check the rollers and wheels for torn pieces of paper that might have remained
inside the product. Loose pieces of paper will cause future paper jams. Replace the
rear access door. Gently push the door forward until it snaps into place. Press OK to
continue the current print job. If the issue is not resolved , continue to the next step. If
the issue is resolved , you do not need to continue to the next step. If these steps
resolved the issue , there is no need to continue troubleshooting. If the issue persists , see the next step.
Step three: Clean the rollers Turn off the unit, and then unplug the power cord. Press in the tab on
the left side of the rear clean-out door to release the door. Remove the door by
pulling it away from the unit. Wipe the paper rollers with a lint-free cloth lightly moistened
with distilled or bottled water. Rotate the rollers with your fingers to clean all the way
around. Allow the rollers to dry completely, and then replace the rear access door. Plug
the unit back in and turn it on. If these steps resolved the issue , there is no need to
continue troubleshooting. If the issue persists , see the next step.
Step four: Clear the jam from the automatic document feeder (ADF) Lift the cover of the ADF.
Lifting the ADF cover Gently pull the paper out of the rollers. CAUTION: If the paper
tears when being removed from the rollers, check the rollers and wheels for torn pieces
of paper that might be remaining inside the product. Loose pieces of paper will cause
future paper jams. Close the cover of the ADF. If these steps resolved the issue ,
there is no need to continue troubleshooting. If the issue persists , see the next step. The
next step couldn't be done because the paper is not loading.

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Paper Jam for HP PSC 1610 All-in-One Printer

Paper Jam for HP PSC 1610 All-in-One Printer:
I had a paper jam and cleared the paper from the printer. Now every time I turn the printer "on" it picks up the top piece of paper from the tray and runs it about ½ to ¾ of the way thru the paper feed, stops, and then displays message "paper jam clear paper and then press OK". When I do that it simply picks up the next piece of paper off the tray and does the message again. If I push the OK button on the printer it will simply finish the ejection and then pick up the next paper from the tray, and do the same thing. I have examined the interior (and exterior) of the printer for paper scraps and any other obvious sign of trouble (dirty drive wheels, missing rollers, broken springs, etc...) and can not see anything unusual. I can not print a test print because of the paper jam message. I am running Windows XP and the printer has been working fine for months (until this recent jam). I did all the steps from the HP fix it site including clean rollers, plug and unplugged, carriage travel OK and more. Don't know what to do now........Any help would be great!!!! Thank you!

Hi my printer psc 1610 hp not picking paper

ESys 3920 paper jam

I keep getting "Paper jam" message but there is no jam and test card prints fine. Printer will not print from laptop. There is a link. Have gone thru all HP suggestions. Can anyone help?

don't buy it.
I had the paper feed problem - now a paper jam message (with no paper jam) - and HP is not interested in my business. I installed this on 1/22/2010 and after about 300 pages, it is unusable. (and "out of warranty") Ridiculous. I have gone back and forth with HP over the past 3 weeks and I have no progress to report. Sad.
Excellent history with 970 - 970Cse - 7310cxi - and coutless printers before that. WHAT HAPPENED???
ok - done venting I think.
I don't know how to fix this - HP doesn't seem to know what to do besides replacing it with the same model that eventually has the same problem. I will keep watching this in case there is real progress on this issue. In the meantime, I fired up the 7310 and will NOT buy another HP unless I hear that they have their act back together. (If they take too long, I'll go to Consumer Reports and pick the best printer there (non-HP))
Good Luck

Error message paper jam occurs or it's turned off . Why?

HP Photosmart C4485 all-in-one
Windows Vista 32 bit
Paper keeps being taken in but won't print or copy.
Then error message "Paper Jam" appears but there is no paper jam.

This is a very generic error message.
What user you are trying to search. Are you using username, display name or email address when searching
Was any domain related changed done
What if that users tried to logon to sharepoint site.
Does this error occur with all the account when you click edit? If not, based on the error,
the user account which might be removed from Active Directory or renamed accidentally. Please have a check.
Try to follow below:
http://architectevangelist.wordpress.com/2010/12/07/sharepoint-2010-the-specified-user-or-domain-group-was-not-found/

Print message print cartridge cannot move because of paper jam but the paper jam has been cleared.

My Envy 4502 printer message window says that the print cartridge cannot move and to clear any paper jam obstruction. There was a paper jam and I cleared it but the message "the print cartridge cannot move and to clear any paper jam obstruction" remains there and I cannot remove it or get the printer to print. I tried everythng listed in the troubleshooting section of the help guide in the software. I uninstalled the printer and then reinstalled it which didn't help in the slightest--the message about the print cartridge is still there. I also tried unplugging the printer overnight (to try to clear the memory) and this also did not help--that message is still there. By the way, I can easily move the printer cartridge by hand and I can hear the cartridge moving when the printer attempts to work. I would appreciate any help from anyone to get my printer to work again!

Hi Cat2c,
Welcome to the hp support forum,
Thank you for your query.
Please find steps to remove paper jam.
Hope this helps
I am a HP Employee.
The opinions expressed here are my personal opinions, not of HP.
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C6350 paper jam error on screen,no paper in machine,no pc connected, error will not clear

c6350 photosmart printer, paper jam indication that will not clear,no paper in path,no computer involved. cleaned optical paperpath sensor,checked actuation on mech. switch. Does anyone have any ideas or suggestions? Thanks, Larryt
This question was solved.
View Solution.

Hi,
I see... so if the carriage wud nmot move to the center or right side of the printer- try to unplug the printer and manually move the carriage... but if that step will not work.. you need to replace the printer becayse the unit is already defective...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

How to clear paper jam in MX922?

101 paper that came with the printer into the wrong tray. I fed it into the regular tray. Now I got the error message that said there's a paper jam inside. I've opened all the doors and trays that I could find but I didn't see the papers. I can't see the manual online for some reasons and Canon's help line is closed at this time. I couldn't finished setting up the CD driver because of the error message on the printer. I'm truely stuck.
Does anyone know how to clear up paper jam in MX922? Thanks.

Hi jckny,
Please click on the word "Troubleshooting" located at the link below to view video instruction on removing paper jams and obstructions from the printer.
PIXMA MX922 Instructional Video - Removing Paper Jams and Obstructions
I hope this helps!
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HP Deskjet 6980: Paper jam cleared but machine disagrees.

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