HP Deskjet 6980-print cartridge error

I replaced both ink cartridges.Once I closed the lid and error came on my screen telling me Print Cartridge error- tri color. and the tri color light blinks continuously???

Hi - by 'compatible cartridges', do you mean refilled or non-HP cartridges? HP can't support those because they are somebody else's product - HP doesn't know what kind of ink is in them, how they were refilled, how they might have been damaged during remanufacturing, etc. Here's a support document on a comparison of reliability of HP vs remanufactured or refilled brands by QualityLogic (an independent quality assurance organization): http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa00113&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE.... There is a broken link in this doc, which is a bit annoying, but I think it is trying to take you to this page, which has more on the relative reliability of HP vs non-HP: http://www.hp.com/sbso/product/supplies/printer-ink-refill.html
When you cleaned your electrical contacts, did you clean the contacts inside the printer as well? They are hard to get at, but you'll find them in the cradle where the cartridges go - they match up with the contacts on the cartridges. Don't use very much water at all - a barely dampened, lint-free cloth is best. And I would use distilled water, rather than rain or tap water. Rain water especially could have contaminants.
I work on HP's behalf.

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Print Cartridge Error (Electrical Failed Pen)

I'm using an HP Deskjet F4400 series, and I just replaced my empty black cartridge. Prior to that, the color cartridge was around 75% full. After installing the black cartridge, I have an error with the color cartridge, Print Cartridge Error (Electrical Failed Pen). I found a thread that suggested cleaning the contacts, but I still have the same error, and cannot use the printer. Please help!
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Hi, you could try doing a reset (check out this link ), then try to reseat the cartridges and perform an alignment (details here ). Does this solve the problem?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Deskjet 2520hc color cartridge error message

HP Deskjet 2520hc color cartridge error messageAfter turning on the printer the ink indicator shows 3/4 color cartridge. Before the advent of the issue printed approximately 100 pages. After you print the first worksheet, an error is raised: the color cartridge is damaged. ... Print quality is good, including photos. To print the next page you need to turn off the printer and turn it back on. After printing error occurs again. All the recommended steps: cleaning the contacts of the printer, rebooting, no result is given. Ask for professional help.

Hey , The cartridges you used when you got it are SET-UP cartridges and it says that on the side of the cartridge, correct? If so, they are used to initialize the printer but not made for longevity or high print yield. After the set-up cartridges you have to purchase normal cartridges that have significantly higher page yields and contain more ink. I'm sorry that you are not in a position to purchase more ink right now but unfortunately for you to continue printing you need all the ink cartridges and will have to invest in new cartridges while the others run out. To conserve ink try printing all your documents in black only. Your color ink cartridges will run out a lot slower. (be aware that even when printing in standard color and printing black text documents, you will still be drawing color ink.) Hope this clears this up for you a bit. Have a great day!

Check print cartridge error

I installed a new black cartridge in my HP PSC 1410 All-in-One. It printed a sheet to align the cartridges, but it won't scan, and I can't find HP Utilities or Scan or Toolbox on my MAC.
I tried taking one cartridge out, then the other. That did not help. I also tried turning everything off, no luck. The only thing that happened was the printer printed another aligning sheet.
Any suggestions??
Thanks

Hello apgrams,
Welcome to the HP Forums!
I understand you're receiving a few problems with the PSC 1410. I will do my best to assist you! What is your operating system on your Mac computer? Click here to find out.
Are you still receiving "Check Print Cartridges" error?
Is this alignment sheet missing colors? If not, then please follow these steps:
1) Remove all ink cartridges from the printer, then close the door
2) Remove the power cord from the printer (Do not press the power button)
3) Wait 60 seconds or more, then plug the power cord back in
4) Wait for the printer to turn on completely, then install the ink cartridges
5) Try to print another alignment page
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

I keep getting a "Print Cartridge Error" even after replacing both ink carts in my psc2410

I keep getting a "Print Cartridge Error" on my psc 2410. I replaced both ink cartiridges and cannot clear the error. Any ideas?

After playing with it, I now get only a 'check color cartirdge' message. I've pulled it out, checked the contacts and put it back in several times to no avail...

My printer Deskjet 5550, print cartridge no,56. in malaysia where can get it

hi,
my printer Deskjet 5550, print cartridge no,56. in malaysia where can get it. or have any cartridge same use it.

i'm having the same problem and i'm guessing since no solution has been posted it's a HP defect.
cartridge light is blinking and green E in the window
i hope the solution is posted soon or my next printer won't be a HP.
has anybody got this to work?
Printing an alignment page using the printer control panel
Press and hold the Cancel button and then press the On button. Release both buttons.
Press and release the Cancel button.
Press and release the Copies button.
Press and release the Paper Type (Photo) button.
Press and release the Color Start Copy button. An alignment sheet prints.
Step one: Print and time a test page
Follow these steps to print a test page:
Load plain paper in the tray.
Press and hold the Cancel button and then press the Start Copy Color button The self-test page prints.

"not compatible print cartridges" error Message

Hello
my Hp Photosmart C4280, after a lot of good print with the same cartridge, suddenly now says that the print cartridges are not compatible: this is not true, because my hp black cartidge is an original HP 350XL (not recharged!)
Anybody know What happens?
Thanks

I am getting an error message that the almost-new print cartridge (refurbished, not HP) for my HP 5740 Deskjet is not a compatible print cartridge. I need to know how to disable the message and allow printing with the perfectly good cartridge. Help!!
nijoweb wrote:
Hello
my Hp Photosmart C4280, after a lot of good print with the same cartridge, suddenly now says that the print cartridges are not compatible: this is not true, because my hp black cartidge is an original HP 350XL (not recharged!)
Anybody know What happens?
Thanks

HP 5510 all in one reads "print cartridge error"

Printer will not reset after I installed new HP black cartridge. I cleaned cartidges and printer heads as per HP instructions,
but same error message remains. Is there a way to reset the printer?

Hello @mainelym , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into cartridge errors. I would like to help.
I would recommend removing the ink cartridges, and performing a power reset on the printer.Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then suggest this document on A 'Used or Counterfeit Cartridge Detected' or 'Counterfeit Cartridge Advisory' Message Displays on t...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Print cartridge error

Help. I have a HP Photosmart C4280 printer. I replaced the black cartridge as usual, but I keep getting an error msg "Print Cartridge(s) incorrectly installed." This has never happened b/4 & I can't figure my way out of it. I've put the cartridge in as outlined in the instructions..nothing has worked!

Hi,
Please go to this link & hopefully it will solve your issue with the print cartrideg error message:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01530839&tmp_task=solveCategory&lc=en&dlc=en&cc...
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(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

Sudden Print Cartridge Error For PSC 1315 Unsolvable!

I've had no problems with my PSC 1315 until about a week ago. I went to print something as I would usually and the "CheckPrint Cartridge" light starts flashing red and the "E" next to "Copies" comes on. I have done every troubleshooting techniqueon the HP site and in the help files, even cleaning the cartridges, to no avail. The black cartridge is only a few weeks old andwas fine til that day. I have no clue what could have changed. I really need my printer. Can someone please help?

Hi,
I didn't see the exact error blinking light situation in this document, but it contains most of the blinking light scenarios. You might look at the "Check Print Cartridge light is blinking" about half way down in the document link below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01578337&cc=us&lc=en&dlc=en&product=374568#chec...
If those don't work, you might try leaving the printer in turned on status, then unplug from the power source (back of printer or wall), wait 60 seconds, plug the power back in (if printer doesn't turn on automatically, press power button to turn on). This does a total reset of the printer and will cycle through the reset process.
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

M1319f Laserjet MFP..no printer cartridge error when cartridge in machine.

My Laserjet M1319f MFP for some reason today decided to display an error stating n printer cartridge.....funny thing is that there is one in the machine and it was never touched. I turned the machine on and of with no change error message still there. Took the cartridge out of the machine and put it back in and no change in the error message. I reset to defaults and again no change in status. Can anyone tell me whats going on? If there is no toner...which i highly doubt..wouldnt it say low toner first? Any help is appreciated.

I think that the printer is not making proper electrical contact with the toner cartridge. Check the electrical contacts on the printer cartridge (there are 3 on the left hand side). If they are damaged or missing, that could cause the problem. There should be 3 corresponding contacts in the printer as well that you should check.

Officejet Pro 8600 print cartridge error

one or more cartridges appear to be damaged K. Message appeared after replacing the exhausted original black setup cartridge. I replaced the replacement cartridge with a new cartridge to no avail. I cleaned the contacts and even replaced all the original setup cartridges, again to no avail. This is a wireless network printer and the PC uses a windows 7 home premium OS. This appears to a printer problem not connected to the PC or OS. This is the 2nd HP printer i have that has the same problem. Any suggestions except replacing the printer?
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@ REBjr. - I understand that you are getting error message on the printer that is related to the print cartridges. Are you using genuine HP non refilled ink in the printer? I would start by doing a hard reset to the product in an attempt to restore the printer to a known working condition and try to clear the error message prior to replacing any parts. Here is a document that will provide the steps to the hard reset. Also, is there residue on the black cartridge? If so, I would look at this link here. It addresses getting an ink cartridge error message on the printer when trying to install a new black cartridge in the machine. I hope that this helps.
I am a former employee of HP...
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"Incompatible print cartridge" error from All-in-one Photosmart Premium C309g-m

I just bought a new Photo Black cartridge for my printer, and I'm getting this message on my computer when printing:
"The following print cartridge(s) is/are not intended for use in this printer as it is currently configured.
Photo black"
I already tried reseating and cleaning the cartridge with no change.
Can anybody tell me what this means or offer suggestions on next steps? I really don't want to have to buy another cartridge.
Thanks,
-- Chris

Hi Comptronic; thanks for your suggestion.
I checked my cartridge--it's an HP Photo Black 564, which matches what the site you suggested says. The other 4 cartridges are also 564s, and it's only this one that reports the problem, so I think it's the right one.
When this error occurs, does this mean the printer isn't using the cartridge, or does it still use it anyway? The printouts look about the same despite the error, so I don't know if it's still using the cartridge or compensating with the other 4 cartridges.
Thanks,
--Chris

Counterfeit printer cartridge error

I own a HP Officejet Pro 8500A Plus and I used a compatible non-HP printer cartridge. Ever since doing so, I've been getting this error message on the display (counterfeit ink cartridge). I've since uninstalled and reinstalled the software as well as replaced the cartridge with an HP brand cartridge and I'm still getting the message. Is this a quick fix or do I need to take it somewhere for service?
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No problem. Glad it's working now.
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Win 7 laptop and Deskjet 6980 Printer don't connect wirelessly

Hi,
I installed the Windows driver for the HP 6980 printer. The printer shows as being "offline" in Windows control panel. The printer network light and wireless status light are on. I ran the HP Home network Diagnostic Utility and it tells me:
1. HP software required to connect to the printer is not installed
and then from the "advanced" tab it tells me further that
2. The HP Service SLP is not installed
3. HP service hpqcxs08 is not installed
4. HP service device discovery is not installed
So, how do I get these things installed?? Where do I get them?
Is this really the problem or is there something else going on?
I have Verizon FIOS and an Actiontec router. Do I need to give the printer a static IP address (as suggested by the HP install manual)??
Any suggestions/advice much appreciated.

Hi,
Is the printer connected to your wireless network?
A solid blue light indicate a proper connection.
If it is blinking it means the printer is disconnected from your network, temporary plug a USB and go to Applications > Hewlett-Packard > Device Utilities. Follow the HP Setup Assistant to reconfigure the wireless connection.
If the printer appear as connected please clarify your router brand and model in order to better understand the problem.
Shlomi
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HP Deskjet 6980-print cartridge error

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