HP Deskjet 845c won't print magenta

I have a Deskjet 845c that just will not print magenta. All my pictures come out green or yellow.
I have done the following:
Printed from more than one computer - same problem on both.
Replaced the ink cartridge, twice.
Cleaned the contacts on both cartridge and printer.
Cleaned the nozzles - here the magenta runs onto a damp tissue.
Sometimes after sitting all night the printer will print less than a page with magenta then lines appear in the print and eventually it turns yellow/green again.
Are there print heads on this printer or does the ink come directly out of the nozzle?
What else can I do? I really need my printer!

You likely have some very old and/or reman cartridges. If the cartridges are genuine HP then check the "install by" date on the package or check the warranty date as shown here. Cartridges that are very old may have one or more colors missing, although typically yellow and cyan are the first to fail. If the cartridge is still in warranty contact HP or your dealer for a replacement. Remanufactured cartridges vary greatly in quality and a poor refilling job may also cause the issue you are seeing. See here for some test results.
The cartridge that has green ink rather than yellow is caused by color mixing, typically caused by improper refilling or replacing tape on a color cartridge. Replacing the tape will allow color ink to be pulled from one chamber to another due to capillary action.
Replacing the color cartridge with a fresh HP cartridge will likely solve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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I am not a HP employee.

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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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USAFRetired.
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danacassese wrote:
I have the same problem. I put in a new black cartridge and it prints fine for a while but then it stops printing all together. I thenk have to copy and paste whatever i want to print if it is an email and put it in a word doc and then change the color.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Deskjet 2540 won't print in color.

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Hi,
For the beginning print a Self Test report and ensure the hardware prints black ink as expected:
Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Touch and hold the Power button (), and then press the Cancel button ().
Let go of the Cancel button and then the Power button. The test page prints.
Check the estimated ink level graphics on the test page.
Figure : Example of estimated ink levels
Example of estimated ink levels with more ink
Example of estimated ink levels with less ink
If the page does not include black ink follow these steps to troubleshoot a such:
http://support.hp.com/us-en/document/c03803074/
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HP Deskjet 845c won't print magenta

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