HP Deskjet 9650 with Photoshop Elements 7 and Windows 7 not printing

I have a new Windows 7 computer and installed Photoshop Elements 7.0 on it, which works fine, except I cannot print. I did the installation instructions to use the alternate driver 9800 and can print 8 1/2 X 11 Word documents, but I cannot print a 12X12 scrapbook page to save my soul. The resume print button keeps blinking and it spits it out blank. Any help?
I hope I do not have to get a new large format printer.

I just accomplished this without any real problems and am now running with my same license on the newly rebuilt PC. Here is what I did ...
Originally my PSE7 configuration was set up last year on new Intel I7-based PC running Vista 64 bit version with a retail copy of the PSE7 software, i.e. not the upgrade version. Once that was setup I imported my catalog from the older Adobe Photoshop Album on my previous system. That put me at the place you are now, i.e. PSE7 on Windows Vista.
For this upgrade I puchased the upgrade version of Windows 7 and an additional second disk drive. I installed Windows 7 onto the clean drive, giving me a dual-boot system for either OS. While booted on the Vista drive, I used the easy-transfer method to write a backup of my Vista files to an external disk drive. I then rebooted into the Windows 7 drive and used the Easy-transfer tool to reload the files from the external drive. (note; this easy-transfer included >200GB of music/video/image files so it ran for several hours for each phase of the transfer)
Once I verified the directory structure on the new Windows 7 setup, only then did I do the installation of PSE7. That wnet flawlessly and relicensed without any problems. Next I was able to open up my catalog in organizer and all of the images were intact. Since then I have had no issues with the configuration.
So bottom line is you should be fine doing the upgrade regardless of whether you do the upgrade like I did to a new drive or an in-place upgrade overlaying your vista environment. For the in-place upgrade I would strongly recommend you still do a backup of all of your images and their associated catalog(s) to an external drive. Win7 is a vast improvement over Vista so I'm sure you won't regret the upgrade but I don't trust any vendor's software upgrade procedure, especially Microsoft so please do the backup first.

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This question was solved.
View Solution.

@DJBell
I'm going to reply to the private msg you sent me on this.
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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http://www.youtube.com/watch?v=-loowrOtvVk

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Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

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Thank you for contacting Adobe Technical Support.
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See this thread
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HP Deskjet 9650 with Photoshop Elements 7 and Windows 7 not printing

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