HP Deskjet 970 Cxi

I had a problem installing the drivers for the printer, and had to re-install several times. Worked fine but now will not stop printing when using controlP. I have shut it off a dozen times, and it will come back and print again...it is apparently trying to print a long job of 20 Pages, and when stopped will go backwards or forward printing, but NOT SHUT OFF. I have to open the hid which stops the printing. When trying to print again it is re-trying the old print job, not the new one. I have had problems with Win 8 OS and it doesn't always work the way it is supposed to, so this is not new, but is for the HP which has always worked fine. On the print program there is no STOP printing, and cancel doesn't work. It usb connected to the printer, but have to unplug the printer to stop the printing.
The driver was upgraded for the Cxi, and I am about to delete the whole thing and start over, but need to have some idea of what is wrong in case it happens again!!!

Hello @Lori20022,
I understand that you're experiencing issues when printing from your Windows 8 computer to your HP Deskjet 970cxi Printer. I would like to offer my assistance today with resolving this issue. However, support is going to be a bit challenging as we are limited for our support options. The reason being is because of the age of your Deskjet printer HP did not release Full Feature Drivers and Software for your printer on Windows 8. There actually hasn't been Full Feature drivers released for your model of printer since Windows XP. Thus, we are reliant on a generic Windows driver package to install the printing functions for your product. It definitely sounds like this generic Windows driver is experiencing printing issues within Windows latest Operating System. To be honest, a lot of these printing issues are likely stemming from the age of your product. With that being said, I will walk you through some steps on properly removing your driver and reinstalling correctly to ensure that the proper driver is being used. Please follow the steps below.
Step 1: Uninstall Driver:
1. Please disconnect your USB Cable from the printer, or the computer, whatever is easier
2. Open your Start screen by selecting the Windows button on the bottom left of your computer screen or by selecting the Windows key on the bottom left of your keyboard to the right of the Ctrl button
3. In the Start screen type Devices and Printers. Click on Devices and Printers to launch this window.
4. In the Devices and Printers folder, right click on your HP Deskjet and select 'delete' or 'remove device'
5. Once the printer icon is deleted, click on any item in the Devices and Printers folder once just to highlight it. Next, select Print Server Properties at the top.
6. When the Print Server Properties window opens click on the Drivers tab. Click on your HP Deskjet driver and select Remove.
7. A 'Remove Driver and Package' box will open. Click on 'Remove driver only' and select OK. Lastly, click Apply and OK under the Print Server Properties box.
8. Close the Devices and Printers box.
Step 2: Clear Temp Files:
Open your Start screen by selecting the Windows button on the bottom left of your computer screen or by selecting the Windows key on the bottom left of your keyboard to the right of the Ctrl button
In the Start screen type Run. Click on Run to launch the Run dialogue box.
In the Run box type %temp% and hit OK
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling Bin
Step 3: Reinstall Printer:
Turn your printer ON
Plug the USB Cable in from the printer directly to your computer
Windows 8 will automatically search for the most recent driver
You should get a pop up saying the Driver Installed
If this fails, please click here for instructions on how to manually Add a Printer on Windows 8. Refer to the section on Frequently Asked Questions: How to I manually install the printer?
Once your printer is successfully added in, please try printing again to verify if everything functions properly now.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Installing DeskJet 970 CSe over network to Win 7 64-bit system

My deskjet 970Cse is hard connected to our desktop running Windows XP Pro. I just bought a new laptop running Windows 7 64-bit. I was able to install the printer connecting the USB cable to the laptop without a hitch, however, I can't install it over the network. When I click Add Printer, Windows is able to find the printer, but after trying to connect, it says it can't find a driver on the network. When I click on OK to locate one manually, it asks me to locate the INF file. I tried pointing it to the Windows XP INF file I downloaded from the HP website but it says (obviously) that it cannot connect to the printer.
I'm assuming that if I'm able to connect the printer locally that connecting to it over a network should be able to work? Any workarounds to get it to work?
Or is my issue something HP might/will/won't solve when it supposedly releases Windows 7 drivers?
This question was solved.
View Solution.

markmitaly wrote:
I have a problem installing 970 cse, win 7. HP site only gives option of 970 cxi. Therefore my printer 970 cse won't give me the option of double sided printing anymore... any suggestions?
The Deskjet 970cse and cxi drivers are the same. You will need to enable the duplexer as described in the first part of this post in the Vista/Win 7 Duplex Printing Troubleshooting Guide here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Problems printing with Deskjet 895 CXi

Dear all,
I have a big problem and I hope someone can help me out. I have since a long time a Deskjet 895Cxi, when I was using my Toshiba PC, the printer was working great, since i bought in July last year my Mac Book Pro, I can't manage to get it to work.
The printer is connected via the USB cable and I have tried to install the HP drivers that a lot of you have suggested (OSXHPInkjetinstaller). Now the installer, does install drivers but when I try to print nothing happens or I get pages with just one line with some scribled texts (e.g. @#5ljslfjslk lsflksr*$).
I have installed and removed the printer a couple of times even chaning the driver version from HP Inkjet 3.3 (at the end nothing comes out at all) to the HP Deskjet 895C - Gimp-Print v5.0.0-beta2 (and the scribled text comes out).
When I try to print a "test" page through the installed HP drivers it works fine but when I try to print the document out of Word...it just goes wrong...and nothing comes out the way it should be.
Can anyone help me out in finding a solution to print in color through this printer?
Thank you very much in advance for your answers.
Kind regards
Virtussino

Might be a long shot (but can't hurt) -
Try installing the alternate USB driver "usbtb:"
http://sourceforge.net/project/showfiles.php?group_id=1537
This will show a second iteration of your printer in the default browser window (ie, after clicking Add) with usbtb next to it. Select that, and probably the Gimp-Print driver, and try it.

HP deskjet 980 cxi Uninstall failure

I cannot uninstall my HP deskjet 980cxi from Windows XP.
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Thank you
CKH37
This question was solved.
View Solution.

Hi there ckh37,
I am glad we were able to solve your issue in another thread. I will link it here in hopes that it helps others when searching :
http://h30434.www3.hp.com/t5/Other-Printing-Questions/driver-wizard-says-The-drivers-of-your-printer...
Or quick link to print and scan doctor here.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Having issues with my HP 970 CXi Power supply

Hi There
Anyone out there know about a HP 970cxi Deskjet ??
There was a power Serge at my office, I had brought Serge protector plugs, it didn't seem to help with the printer & Fax Machine. The first thing I looked for is a blown power supply on the Electrical cord.
To my surprise there was no kind of power supply, the power cord went straight into the printer at the back.
Does this mean that there is no 12V power supply ? & what could then be the problem with the Printer ??
Apparently when the load shedding has switched the power off on the Sub-Station the thief's steal the Neutral/Earth bar, the result is when the Electricity comes back on 50 000.00 ---60 000.00 Volts comes through and blows every thing usually with power supplies.
I lost my fax machine, two computers & Screens, one Printer, a microwave, a cell router, three cell phone chargers, A cell pH Mobile battery back up, the office video intercom system, the electrical entrance gate's also broken, the list goes on.
My point is the plug in surge protectors didn't help, no the insurance company, who do you turn to ?
I'm thinking of sueing the city of Cape town for the replacement of my equipment +/- R30'000.00. don't make the same mistake as I did not having "Electrical Surge Insurance.
Any body out there that can help me with my Printer Problem.
Thanking you in advance.
Kind Regards
Yours in Property
Tony Huppert
Sole Member
Home-Rite Real Estate cc
Turning "FOR SALE" into "SOLD!"

Hi @Tony-Rite,
Welcome to the HP Forums!
With the information you provided, the best option I have for you is to please call our phone support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best of luck to you!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Printing problems with Deskjet 970 Cse

Sometimes when I try to print a pdf file, the printer just prints a few lines of each page and skips the rest. I end up getting several pages output with only a few lines in each page. How can this be fixed? I am running Windows Vista.

The troubleshooting steps in the document here may help. I would also suggest you make sure you have the latest version of Adobe Reader.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Deskjet pro 970Cxi

HP Deskjet 970 Cxi Heeft 2 maanden in Koele kamer werkloos gestaan, Weer in gebruik genomen met de houten pen Bijna Volle cartridges.
na 1 vel keurig kleuren Geprint, Gaat bij het opslaan: Probleem met zwart cartridge - this licht gereinigd voldaan zacht doekje.
Statuslampje Houdt op met knipperen.
Printer Weer aangezet en nu Gaat kleurencartridge in de opslag, also licht schoongemaakt, Maar nu blijft 'statuslampje knipperen, also na herhaald Reinigen. De printer Blijft onbruikbaar.
Heeft iemand Een herkenning of this Probleem.
In de Handleiding Staat dat dan Nieuwe cartidge Moet Worden Geplaatst, Maar this is Nog Weinig Gebruikt en alle 3 de kleuren Geven af, DUS Niet verstopt.
gaarne Uw advies.

Hi @abctje ,
Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
English:                                 http://h30434.www3.hp.com
Spanish:                               http://h30467.www3.hp.com
French:                                 http://h30478.www3.hp.com
Portuguese:                       http://h30487.www3.hp.com
German:                              http://h30492.www3.hp.com
Korean:                                http://h30491.www3.hp.com/t5/community/communitypage
Simplified Chinese:         http://h30471.www3.hp.com/t5/community/communitypage
Thank you,
George
I work for HP

Printing problems after "upgrading" to Snow Leopard

Under Leopard my two printers (HP Deskjet 970 Cxi and Epson Stylus Photo 2100) worked just fine.
With Snow Leopard the quality of the prints with the two printers is simply bad. The print-driver is: gutenprint v5.2.3 even an upgrade to gutenprint v5.2.4 did not make any difference.
When printing a test page with the Epson Stylus Photo 2100 the printer simply pauses during the print somewhere along the test page. When the printer is started again (green button in the printer window) it starts printing from the beginning again and pauses again. Useless!

Eric,
For the Deskjet, I'd suggest using the Leopard drivers (off of the Leopard DVD). They will give you much better quality printing, although you'll have to deal with lack of features printing from 64-bit apps. The easiest way to work around them is to print through Preview an force Preview to run in 32-bit mode.
The other option would be to install the [HPIJS|http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macos x/hpijs] drivers.
Just trying to help.
Andrew

HP deskjet970cxi

HP Deskjet 970 Cxi Heeft 2 maanden in Koele kamer werkloos gestaan, Weer in gebruik genomen met de houten pen Bijna Volle cartridges.
na 1 vel keurig kleuren Geprint, Gaat bij Het OPSLAAN: Probleem met zwart cartridge - dit licht gereinigd Voldaan zacht doekje.
Statuslampje Houdt op met knipperen.
Printer Weer aangezet en nu Gaat kleurencartridge in de opslag, ook licht schoongemaakt, Maar nu blijft '' statuslampje knipperen, ook na herhaald Reinigen. De printer Blijft onbruikbaar.
Heeft iemand Een herkenning van deze Probleem.
In de Handleiding Staat Cartidge dat dan Nieuwe Moet Worden Geplaatst, Maar dit is Nog Weinig Gebruikt en alle 3 de kleuren Geven af, DUS Niet verstopt.
gaarne Uw advies.
ps . dit bericht kon ik pas via een omweg onder dit hoofdstuk krijgen.

Hi @abctje ,
Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
English: http://h30434.www3.hp.com
Spanish: http://h30467.www3.hp.com
French: http://h30478.www3.hp.com
Portuguese: http://h30487.www3.hp.com
German: http://h30492.www3.hp.com
Korean: http://h30491.www3.hp.com/t5/community/communitypage
Simplified Chinese: http://h30471.www3.hp.com/t5/community/communitypage
Thank you for your understanding
I work for HP. However I speak only for myself, not for HP nor anyone else

HP Photomart 1000 Deskjet Printer Problems

Previously through HP Support I was able to use my old faithful and super-reliable HP Photosmart 1000 printer on Vista (32bit) with this driver installed on Vista. It was the HP 970Cse and it worked flawlessly. But now, just getting an "error" message when trying to print a test page. Anyone have any more ideas? Have tried uninstalling and reinstalling this and other printer drivers that I use regularly. Please Help! I don't want to donate this one to the landfill yet!!

Actually the Deskjet 970 drivers are a better match for the Photosmart 1000. The Deskjet 990 drivers should work for text but will probably fail for photo's and some graphics.
What happens when you try to print - are there any error messages? Does the printer go through any motions of trying to print?
Is the printer connected with USB or a parallel port? If the printer is connected with a USB port it would probably be USB001: or USB 002:, see the document here. For a parallel port the likely port would be LPt1:.
How are you printing a test page? To start I would use Notepad and try a simple text document.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photoshop 10 Will Not Print to HP Deskjet 9650

My computer is running Win 7-64. There is 96 GB free space on drive C. This is a new computer with the HP 9650 being connected for the first time.
Printing to HP Deskjet 9650 will not work for Photoshop. Printing to a HP Deskjet 970 does work.
The HP 9650 is connected with a USB cable. A test page printed from Tool Box prints as expected. Printing works from Windows Photo Viewer.
Printing of the same document that successfully printed using Windows Photo Viewer does not work from Adobe Photoshop Elements 10. Attempts to print documents from MS Word (MS Office 2010), Adobe pdf viewer, Fire Fox, or Windows Internet Explorer do not work.
The Power light on the HP 9650 blinks seeming to indicate that the print job is being processed. But printing never occurs. Sometimes "Photoshop Elements Printing: not responding" is displayed. Other times no error messages are displayed on the computer monitor. Other programs mentioned above do not display an error message.
After several minutes the Power Light is on steady and the Resume Light begins to blink a steady on and off. Pressing the Resume light switch changes nothing.
HP 9650 printer manual speaks of the meaning of the combination of Power-Light-on steady and Resume-Light-blinking. I think it is easy to eliminate the printer waiting for special media to dry as plain paper is being used and this same media was used successfully printed from Windows Photo Viewer. Printer is not out of paper. Printing job was not a banner, I/O stall is considered not a problem since the test page printed and a document can be printed from Windows Photo Viewer. Even though printer set up page was configured for "Automatic" tray selection, a manual load from rear was tried with no change. That seems to eliminate the printer waiting for a manual feed load.
The above leaves only a "media mismatch" being the problem according to the printers manual. I have gone over the printer page setup dozens of times and find no media mismatch. If there was a media mismatch it likely would be present when printing the same document from Windows Photo Viewer.

Part of the problem has been solved. Seems that the HP Deskject 9650 needs to have "spool printing" turned on. Making this change allows the printer to work.
Remaining is a problem that occurs when the print job is completed, regardless of how many pages the job included. At the end of the job the Power light blinks a steady on and off. The manual says that this means the printer is processing a job. It will do this for several minutes until a point when the power light is on solid and the Advance light blinks steadily. Turning the printer off and then back on resets it.
It appears to be waiting for someting that it never gets. Any ideas?

Printing Basics Question

I'm trying to figure out the basics of printing in SGD and was hoping someone could shed a bit more light on it for me.
First off, I have printing working. I have Windows 2003 App Servers, fronted by a SGD on Solaris 10 and Solaris 10 clients using web browser access to SGD. My problem lies in the fact that each Solaris client may have a different make and model of printer attached to it. The SGD host is shared between all clients and therefore has a shared printer configuration between users and hosts.
When a user logs into a given host and starts a Windows desktop they see the _Default printer defined as the default printer type (the QMS 1060 Print System) so when they try to print they get none of the advanced features of the printer such as color or duplexing.
I'm trying to figure out a way so that, when a user logs into a particular client (they will use different clients all the time) they will see only the printers attached to that client with those printers drivers properly configured. Is there a way to do this?

Hi.
By default (as dictated by the /opt/tarantella/etc/data/default.printerinfo.txt file), the UNIX/Linux clients get a predefined "QMS 1060 Print System" when conencting to Windows app servers; this is because the SSGD client is not able to find out the exact brand/model of the printer being used on the UNIX/Linux client side.
If the SSGD client is operating under a Windows environment, then the client is able to pick up the correct driver as to create an equivalent printer on the server side (assuming the server does have the required driver).
Back to UNIX/Linux clients: by amending the above file (or by copying the same file under $HOME/.tarantella/printerinfo.txt) you can instruct SSGD at to configure printers on the Windows server accordingly; as an example (taken from the SSGD 4.41 admin guide - see references below) if you put the following lines into the $HOME/.tarantella/printerinfo.txt file (on the CLIENT, NOT on the SSGD server):
[UNIX]
"drafts" = "HP DeskJet 970Cxi" PCL
"salesprinter" = "HP LaserJet 5/5M" PostScript
when SSGD connects to the Windows server, the user will then see a couple of printers available:
drafts/SSGD_SERVERNAME/SESSION_NUMBER
salesprinter/SSGD_SERVERNAME/SESSION_NUMBER
Please notice that SSGD_SERVERNAME and SESSION_NUMBER are actually placeholders for the name of the SSGD server and the number of RDP session calculated by the Windows server.
Of course, you'll have to make sure drivers for both "HP Desktop 970 Cxi" and "HP Laserjet 5/5M" are available on the Windows server (you don't have to create the above printers first, only make sure the drivers are available).
You'll notice the PCL and PostScript entries and the end of the above lines; they're used to inform SSGD of the "type" of the printer (ie, which language the printer supports) so that the tta_print_converter can eventually "convert" among different print types (eg, from PostScript to PDF, from text to Postscript and son on).
You'll find more info on this subject in the SSGD admin guide: http://docs.sun.com/app/docs/doc/820-4907
Hope this helps.
Ciao,
Rob

Pages will not print via network printer

I have purchased and installe Pages and Numbers and neither one will print to my network printer. I have been using my DeskJet 970 on my network without trouble.
I can print from other apps installed on my iPad via this same printer.
In support of printing I have purchased Print-N-Share as well as PrintCentral Pro. I have also install wePrint on my desktop.
When I open Pages and attempt to print I am asked to select a printer. The message that comes up is that no Airprint printers were found. It totally ignores my wePrint server app which connects Print-N-Share and PrintCentral Pro.
I have already requested a reinstatement to my account for $9.99 which Apple has thus far ignored.
Has anyone experience this or found a solution to this problem.

Hi All printers are different. I suggest you contact the printer manufacture. Do you have the installation disc that came with the printer?? Try installing the printer on all computers that do not work?? Also unplug the printer for 20 seconds. Some times I have to unplug my HP to get it to work wireless. It's kind a like rebooting your PC
Dokie!!
I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.

My Printer won't work with windows vista

I just got a new computer that runs windows vista and I can not get my printer to work it is a photosmart 1115. How can I get this to work it is my favorite printer

If this is the Photosmart 1115 that uses the #45 and #78 cartrdiges then use the "Add Printer" command in the Printers folder to add the Deskjet 970 printer. The Deskjet 970 driver is compatible with the Photosmart 1115 for printing although the functionality of reading the card slots back to the computer will not be available.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Any suggestion on how to get a HP photosmart P1000 to work with windows 7

I have a Hp photosmart p1000 printer which is not supported in windows 7. Any suggestion or work around.

Use the Deskjet 970 driver available through Windows Update.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Deskjet 970 Cxi

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