HP deskjet ink advantage 3515 scanner is not working

Scanner is not working...please advise a solution

Hi ltblore, and welcome to the HP Forums!
I see you are experiencing scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, are you still able to make a photocopy from the scanner glass?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Deskjet Ink Advantage 3525 - WiFi settings not working, error code 0XB808DE

Welcome all
When I enable and try to setup up a wireless connection with my printer a error message appears.
Error code is 0XB808DEDE (or capital o instead of zero in the beginnig)
When I turn off the wireless module printer function normally, priting only from USB connection.
I've try reset to the factory defaults settings and unplugging power cable for 60 seconds to hard reset the printer.
No ideas left.
My region is Europe - Poland.
Best wishes
Kamila

Welcome to the HP Community @Namilka ,
I understand you are noticing a "0x" error code on your Deskjet Ink Advantage 3520, and I wanted to reach out. Normally the error message means that the printer is experiencing an Ink System Failure, Printer Failure, or a failure with the printhead. As you have already tried resetting the printer and the error comes back, I would next recommend contacting HP directly at the information below to see about a replacement unit.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Best wishes to you
R a i n b o w 7000I work on behalf of HP
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HP Deskjet Ink Advantage 1515/Scanner won't work since I've bought printer

Since I've bought my HP All in One printer, scanner doesn't work! I've even back it to the store, but they also couldn't help. Some of the sellers think it's up to drivers installation, but they didn't know what to do. Neither did I... So, now I have scanner on which I've never scaned anything! Pls, help!
Thanks a lot beforehand...

Hello merka,
Welcome to the HP Forums!
I understand you're unable to scan using the Deskjet 1515. I will do my best to assist you and try to resolve this issue! What is your operating system on your computer? Windows or Mac?
With this printer, you have to use the HP software in order to achieve scanning. I will provide a HP document on performing this step here. Please choose your correct operating system. If you are getting an error while attempting to scan, then please let me know.
Looking forward to hearing from you.
I worked on behalf of HP.

Problem with HP Deskjet Ink Advantage 3515 printer

Hello. First of all I would like to wish everyone a Happy New Year!
I recently bought a HP Deskjet Ink Advantage 3515 printer. The printer works fine (prints, scans and copies). There is only one problem with it. It returns me an error when I'm shutting it off. This happens very often but not always, it is kinda annoying. The error is displayed as: ERROR CODE 0X02B7C2ED SM_MODULE C (the error is also shown on the image). I tried to Google the problem but without effects. I don't know what could be the problem. Can someone help me please, because I have no idea what could be the issue. Thanks for any replays.
This question was solved.
View Solution.

Hello musidi,
I would like to provide you with some troubleshooting steps to hopefully resolve this issue with your HP Deskjet Ink Advantage 3515 e-All-in-One Printer. I believe that error code OXC4EB981B is actually referring to a carriage jam.
Click on the link below and follow the steps listed:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03368578&lc=en&product=5157487&tmp...
If the steps above don't resolve the issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Best regards,
I worked on behalf of HP.

HP Deskjet Ink Advantage 3515-Macbook and iPad couldn't detect my printer for AirPrint

Hello, my problem is my Macbook and my iPad couldn't suddenly detect/find my hp3515 for airprinting. I had to resort to connecting the cable to my macbook in order to print. Would appreciate any help, Thanks!

Hi CathieDucase,
From your description, it sounds like the printer is no longer on the network, thus the Mac and the iPad can no longer see it. Please use the following document to troubleshoot the issue; 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X.
If the issue persists, you might find something you have not already tried in this document; Printing Over a Wireless Network with Apple's AirPrint FAQs Open the link and click on What if a 'No AirPrint Printers Found' message displays on my Apple device?
I hope this helps. Please let me know if this resolves the issue, or if you require further assistance. I will watch for your reply. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP DeskJet Ink Advantage 1515 printer wont print after replacing black ink cartridge

Hello.
My HP DeskJet Ink Advantage 1515 printer has been working correctly since a year.
I had to replace both ink cartridges and I changed only the black one since I needed that one most.
But, the lights keep flashing and the printer wont print. Please help?

Hi @RRGS,
Welcome to the HP Forums!
I see that your HP DeskJet Ink Advantage 1515 printer will not print after replacing black ink cartridge, and your lights are still flashing. I am happy to help!
What lights are flashing on the printer?
In the meantime, please see this guide, Blinking Lights on the HP Deskjet 1510 and Deskjet Ink Advantage 1510 Printer Series.
Hope this guide helps!
RnRMusicMan
I work on behalf of HP
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HP Deskjet Ink Advantage 2545 all in one not "scanning" properly

I just received my printer today - HP Deskjet Ink advantage 2545. I was so psyched to use the scanner, and when I finally did, I learned that this printer/ scanneer doesn't really scan docs or pictures properly - parts of the scanned docs are covered in black (see sample below). I tried several times, even cleaned the glass (even if it's new, fresh out of the box) but the same thing keeps on happening. Is this printer defective? should I return it to?

Hi @VitoCLN,
Welcome to the HP Support Forums! I see your HP Deskjet Ink Advantage 2545 is not scanning properly, I appreciate the screenshot.
I would like you to perform a Hard Reset on the 2545 and retry the scan:
1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2. Unplug the other end of the cord from the power source.
3. If there is a power module on the power cord, disconnect one end and reconnect it.
4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).
5. Plug the power cord into the back of the printer.
6. The printer should automatically power back up. If it doesn't, turn it on with the power button.
7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
8. Connect any other needed cables to the printer.
Now continue here with Solution One only: Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans
Were you able to complete the scan successfully?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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AirPort Extreme 6th gen, not recognize my printer HP deskjet ink advantage 1515

I have AirPort Extreme 6th gen, it can not recognize my printer HP deskjet ink advantage 1515.
I already contact hp support and they reply my printer is support by AirPort Extreme. This is the link web statement http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00710847&tmp_task=useCatego ry&cc=us&dlc=en&lc=en&product=5385208#N59
Also doing all instruction on the web, update firmware for AirPort Extreme and my ipad to latest firmware.
But until now I can not share my printer through my AirPort Extreme 6th gen in my network.
Anyone know how to solve this problem?

Hi tonyioancy,
Welcome to the HP Support Forums! I see you are running into a few problems with your HP Deskjet Ink Advantage 1515.
I would like you to run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
If you run the PSDR and are still experiencing the issues, please contact our technical support at 800-474-6836 as your printer may still be in warranty. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HT4356 why HP Deskjet Ink Advantage 3525 e-All-in-One Printer is not compatible with AirPrint?

I have issues with wireless impresion in my MacBook pro. I bought an HP Deskjet Ink Advantage 3525 e-All-in-One Printer (CZ275A).
http://h10010.www1.hp.com/wwpc/jm/en/sm/WF06b/18972-18972-238444-410635-410635-5 165506-5162510.html?dnr=1
Why HP Deskjet 3525 is not compatible with AirPrint? Is for Mountain Lion?
Is there any solution?
Thanks!

Thanks!
When I installed the software I had an issue with the compatiblity between my printer and mountain lion. I installed a mountain lion's update related to HP Printers but it wasn't succesful. At any rate I set up the printer and and wireless print works only once... after this I used the USB connection.
I have no idea what happens and it's so weird because HP webpage says thar 3525 is compatible with AirPrint...
Thanks for your help!
Greetings from Chile

HP Deskjet Ink Advantage 2515 All in One Printer is not working

Please help me to fix my HP Deskjet Ink Advantage 2515 All in One Printer. Before it is ok to use it, but after a couple of months when I dont have an ink I didnt use it. As of today I have an important papers to scan but when I try to plugged in the outlet my printer power is off but the two lights in fit to page are on and also the attention light is on. I use to plugging it again on and off from the cable wires but still the same case. I try to push the power on but it doesnt work. Please help me. Thanks in advance. :-(

Hello Folks,
Welcome to the HP Support Forums! I understand you are not able to print to your HP Deskjet Ink Advantage 2515, the power button is non responsive.
I would like you to start troubleshooting here: The HP Printer Does Not Turn On or Respond When the Power Button is Pressed
Please let me know the outcome, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Deskjet Ink Advantage 3545 Printer Black Print for Copy/Scan/Print not working

Whenever tried to Copy or Print with Black and White Print option nothing is getting Printed. Because of this issue my Color Cartridge is getting wasted. Please suggest ASAP resolution for it as I brought this print just few month back I was not expecting to face this issue. I want to Print my Documents with Black Cartridge so immediate suggestions are needed here. Thanks

Hi , I see by your post that you are unable to print, copy or scan in black. I will certainly do my best to help you. I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. Please try the steps in this document to see if it will help resolve this issue.Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP ENVY 4500 and Deskjet Ink Advantage 3540 e-All-in-One Printer Series. Here is a document for cleaning the contacts on the Cartridge.A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays for HP ENVY 4500 and HP Deskjet Ink Advantage 3540 Printers. Are you using Genuine HP Cartridges?
What are the ink levels? If you appreciate my efforts, please click the 'Thumbs up' button below.
If there is anything else I can help you with, just let me know. Thank You.

Hp Deskjet Ink Advantage 2515 printer scanner copier.

To Whom it may concern,
I own HP Deskjet Ink Advantage 2515 printer scanner copier. My black cartridge is over but the colour one is still ful. However I am unable to take coloured prints. Kindly revert as soon as possible by email on the following email id: [Personal Information Removed]
Thanks and regards,
Suresh Gupta

Hi suresh123.
I understand you have a Deskjet Ink Advantage 2515 printer that you'd like to use with just the color cartridge. I will certainly do my best to assist you with this.
Your printer definitely has the ability to print with just the one cartridge, as indicated in your printer's User Guide (on page 28) , but you do have to remove the black cartridge to do this. If you have removed the black cartridge and it still won't print, I would certainly recommend checking your ink levels (page 25 in the User Guide) to make sure the color cartridge has enough ink. If it does have plenty of ink please reinsert the black cartridge, close up all of the access doors and then pull the power cord from the rear of the printer. Wait about 30 seconds and plug it back in. Once the printer is settled, try removing the black cartridge and see if you can print with just the color cartridge again.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP DeskJet Ink Advantage 3525 USB not detectable

My printer HP Deskjet Ink Advantage 3525 suddenly not detectable by the computer, the following were made for troubleshooting
- tried replacing USB cable, failed.
- tried connecting to other computer, failed to detect
In the computer where it is originally connected and installed, I
- tried connecting different printer, it was detected.
OS- Windows 7 Pro
Please assist.
Thanks

Hello DariusPH.
I understand you are receiving problems where your USB cord isn't detecting on your computer. You have tried the necessary troubleshooting steps. Please follow this HP document on Troubleshooting USB Connections For Windows 7.
If the document above doesn't fix your issue, then please follow this entire HP document on 'Device Setup Failed to Complete' or 'Unknown Device'.
Please inform me your troubleshooting steps and if this resolved your issue. I will continue to assist you if these documents don't resolve your issue.
Ashley
I worked on behalf of HP.

HP Deskjet Ink Advantage K209a Driver not found when installing windows 8

MY PRINTER " HP Deskjet Ink Advantage K209a" OPERATING SYSTEM Windows 8 32 bit
Driver not found when installing windows 8 .So,please give me a suggestion & give me new driver for win 8.
[Personal Information Removed]
Please give me a suggestion

Hey 101214,
I see you have a Windows 8 PC and a Deskjet Ink Advantage All-in-One printer (K209a). I also see that you need a driver link for this OS and Printer. Please follow the link below to download the driver for this printer/OS combo.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-109242-1&cc=us&dlc=en&lc=en...
If you need information on how to perform the USB installation on your Windows 8 PC please click here.
I wish you the best!
Jason
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I am not an HP employee.

HP DESKJET INK ADVANTAGE 2515 CONTINIUSLY PAPPER JAAM MASSEGE USE ALL STEP NOT WORKING

DEAR MY PRINTER IT WAS NOT PRINTING ERROR PAPPER JAAM MASSAGE CONTINIUSLLY . HOW CAN WORKING PROPPERLY .FOLLOW ALL STEP GUIDED BY HP ONLINE SERVICES. I WANT HOME SERVICE HOW CAN RAGISTER A COMPLAINED SERVICING FOR MY PRINTER.
DIWAKAR

Hi DIWAKARPATHAK,
Welcome to the HP Forums!
I see that you are getting a constant paper jam with your HP Deskjet Ink Advantage 2515, and I am happy to help you with this issue!
If you have done all the solutions in this guide, A 'Paper Jam' Message Displays on the Computer, then please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP deskjet ink advantage 3515 scanner is not working

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