HP desktop computer can not play Blu-ray DVDs. Who is responsible for this?

In 2010, I blought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. All these years, I've been successfully playing regular DVDs and CDs. Until now, I have not attempted to play a Blu-ray DVD.
I recently rented the "Divergent" Blu-ray DVD (as well as the "Divergent" regular DVD) from my local library. When I tried to play the Blu-ray DVD, the HP MediaSmart software and the Windows Media Player detected the Blu-ray but were not able to play the Blu-ray.
I then downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html    This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work. When I got rid of the Codec Pack using System Restore, HP MediaSmart and Windows Media Player became unable to detect the Blu-ray in the Blu-ray drive. After another System Restore, HP MediaSmart and Windows Media Player were once again able to detect the Blu-ray (but were still unable to play the Blu-ray).
I then downloaded Cyberlink PowerDVD 14, which played the Blu-ray for only about 7 seconds before crashing. I then got rid of Cyberlink PowerDVD 14 with a System Restore.
I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not detect the Blu-ray. I then got rid of TotalMedia Theatre with a System Restore. After that, I was not able to play ANYTHING, including CDs and regular DVDs. CDs and regular DVDs were not being detected by playing software. After another System Restore, I was once again able to play CDs and regular DVDs. However, I do not want to risk trying to play the Blu-ray again.
So, what's going on here? HP advertised this computer as having a Blu-ray DVD player. Wasn't HP responsible for providing software that could play Blu-ray DVDs? And why is the Blu-ray DVD, sometimes detected, and sometimes not detected, by playing software? Is there some kind of hardware issue?
Who is responsible for the fact that my computer can not play Blu-ray DVDs? HP, for bad playing software and/or bad hardware? Or is there something in the Windows 7 operating system that prevents the playing of Blu-ray DVDs? Is Microsoft responsible?
Thanks for any information.

Talon820 wrote:
In 2010, I blought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. All these years, I've been successfully playing regular DVDs and CDs. Until now, I have not attempted to play a Blu-ray DVD.
I recently rented the "Divergent" Blu-ray DVD (as well as the "Divergent" regular DVD) from my local library. When I tried to play the Blu-ray DVD, the HP MediaSmart software and the Windows Media Player detected the Blu-ray but were not able to play the Blu-ray.
I then downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html    This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work. When I got rid of the Codec Pack using System Restore, HP MediaSmart and Windows Media Player became unable to detect the Blu-ray in the Blu-ray drive. After another System Restore, HP MediaSmart and Windows Media Player were once again able to detect the Blu-ray (but were still unable to play the Blu-ray).
I then downloaded Cyberlink PowerDVD 14, which played the Blu-ray for only about 7 seconds before crashing. I then got rid of Cyberlink PowerDVD 14 with a System Restore.
I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not detect the Blu-ray. I then got rid of TotalMedia Theatre with a System Restore. After that, I was not able to play ANYTHING, including CDs and regular DVDs. CDs and regular DVDs were not being detected by playing software. After another System Restore, I was once again able to play CDs and regular DVDs. However, I do not want to risk trying to play the Blu-ray again.
So, what's going on here? HP advertised this computer as having a Blu-ray DVD player. Wasn't HP responsible for providing software that could play Blu-ray DVDs? And why is the Blu-ray DVD, sometimes detected, and sometimes not detected, by playing software? Is there some kind of hardware issue?
Who is responsible for the fact that my computer can not play Blu-ray DVDs? HP, for bad playing software and/or bad hardware? Or is there something in the Windows 7 operating system that prevents the playing of Blu-ray DVDs? Is Microsoft responsible?
Thanks for any information.
You're not going to get any help from HP or Microsoft on a 4 year old computer.   Maybe your optical drive is no longer able to play Bluray discs.  Windows 7 Media Center with Bluray playback was not included in all versions of Windows 7.  Each computer with Bluray has an individual license; yours may have expired after not using it for 4 years.  Best advice - don't flog a dead horse.  Just get regular DVDs.

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