HP Desktop Jet F4280 not scanning

hey guys, this isn't actually my all-in-one, its my dads but i am trying to help him fix it. First i will give you my dads computer information.
- HP Desktop Jet F4280
-Windows Vista (not sure if its home or whatever)
-Norton 2009
- He uses HP solution Center
Now my problem is that, he can scan, if he's lucky, parts of the pictures if it lets him, but almost all the time it actually stops before i could do anything, he told me that it worked fine before (not exactly sure how long before was) but now he can't even use the thing. he can make copies, print etc etc, he just cant scan. What ive tried to do is, turn off the firewall, turn off norton, and still a no go. When i push the scan button, the "scan window" would just freeze up and when i click it it would say "HP Cue Scan Flow Not Responding". Another error i get is a screen shot and it happens most of the time so it actually stops the scanner from scanning.
[IMG]http://i7.photobucket.com/albums/y268/flipboi15/desktopjet.jpg[/IMG]
Any help would be GREATLY appreciated for i am stuck, thanks.

mine is scanning but flickering in the tabs when you go to edit and freezes up for awhile before you can actually finish it. I am not getting any error messages but i noticed that the scanned image is slanted but after you have saved it and I go back in it seems fine. I believe there is an issue in the solution center. My documents seem fine, its just scanning the photos. Have you tried to just hit the scan button on the actual printer itself instead of just going through the solution center?

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Have you tried using Applications/Image Capture to scan.
Vuescan often works.
VueScan
VueScan FAQ

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Hi,
Heres a patch for missing scanned images
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-81532-2&cc=us&dlc=en&lc=en&...
Heres the link for the full feature software download
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79356-3&cc=us&dlc=en&lc=en&...
and use this document for ink related issues
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01628836&tmp_task=solveCategory&cc=us&dlc=en&ju...
Hope this helps..
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

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i have to plug the usb cable into the laptop to scan a document
This is because HP has not provided network USB drivers to allow scanning when the all-in-one is connected to the USB port on the AirPort Extreme.
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Hi sox68 , Thanks for getting back to me!
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Good luck and please let me know how it goes!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi deecity,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
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hello,
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Please let me know the results.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi @eallen1219
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Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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I'm having the exact same problem here! I'm running Windows 7 Ultimate SP1 x64. Please help! This was posted a month ago.

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Hello!
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Edited by: Andy Quipit Sayus on Aug 9, 2011 12:44 PM
Edited by: Andy Quipit Sayus on Aug 9, 2011 12:45 PM

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HP Desktop Jet F4280 not scanning

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