HP Device Toolbox (via Programs) does not open. It only opens via Webbrowser.
I have the HP LaserJet 100 color MFP M175 PCL6 since one year and it operated always properly.
Its connected via USB.
But now I cannot start HP Device Toolbox anymore when I start it via Start > Programs > HP etc.
I see shortly some flashes on my desktop but the program does not start. I get an error window in Dutch saying: "Error Cannot connect to printer. Check printer connection and try to restart HP Device Toolbox".
I can acces HP Device Toolbox only by entering the IP adress of the printer in the webbrowser.
I can print and scan normally.
I uninstalled all the HP software and reinstalled the software and drives but this does not help.
Who can help?
Thanks in advance.
Joep
Hi @Joep123,
Too bad the System Restore didn't work, I have seen this type of issues after some updates were ran on the computer.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Try and open the Toolbox Software again.
Are you getting any error messages?
If you are still having issues, try the following steps please:
Update the printer's firmware. HP LaserJet Pro Series Firmware Update Utility
I would download and install the full driver, instead of using the Smart Install on the printer.
HP LaserJet Pro Series Full Solution Software and Driver.
If you have another computer, run the install on it to see if you have the same results.
Please let me know the results.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP
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