HP DJ4645 scanner does not see Mac OS 10 Maverick and computer does not see scanner
HP DJ4645 scanner does not see Mac OS 10 Maverick and computer does not see scanner.
I installed drivers and software from the HP website. Printer works fine but scaner does not work over WiFi. I did not try over USB because printer and computer are not in same room.
Hi @mamedina ,
I see that you are not able to scan over the wireless network. I would like to help you resolve this issue.
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Deskjet 4645)
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
I have provided a document to make sure the Scan to Computer is enabled. You will have to select 10.8, then Network Connection. A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning for HP Officejet 4610 ...
If you are still not able to scan, then I would connect the printer to the computer by a USB cable to see if it is a network issue or the scan port might be blocked on the router. Unfortunately the printer isn't accessible in the same room, but this will rule out a software issue or a network issue. You can contact the router company to check and open these ports 9220/9500/427 on the router for scanning.
Please let me know the outcome.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP
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~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
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