HP Dm4-1165dx Recovery CD

Hi,
I recently had a hardware failure on my HP Pavillion DM4-1165DX, and Geek Squad replaced the old 500gb hard drive, with a new 1TB one.
Now that I have a new hard drive, I need to get Windows back, so I have ordered HP Recovery Disks which should be coming soon. My question is- my original Windows was Windows 7, and it was 64 bit (I THINK), I ordered the Recovery Disks to also be WIndows 7 64 Bit.
Can I just go ahead and put in the disks? After I put in the disks, do I need to visit the HP page to get back the drivers, or do they come in the disks?
Thanks!

Hi,
You shouldn't need to format the new HDD in advance. The recovery discs should format the drive, reinstall Windows 7 and all the required drivers along with practically all of the original software that was bundled with your machine ( the exception sometimes being MS Office trials ) - they will also re-create all the original partitions including the Recovery D partition.
The procedure can also be found on the following document.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01867418#N720
Regards,
DP-K
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Similar Messages

Dm4-1165dx not booting after bios update

I recently tried to update the bios on a DM4-1165dx from F.23 to F.27 as I recently formated the disk with windows 7 pro, I downloaded all the requiered drivers and everything was running smoothly until I ran the bios update tool, followed the instructions as said, waited for more than 5, noticed that the update window dissapeared then the fans started working at high speed. This lasted around 13 minutes. (now being almost 20 minutes) the bottom of the laptop was really hot. The mouse wasnt responding, neither did the keyboard (tried to get taskman to cancel the process). Waited 5 more minutes until I decided to pull the power cord then it just turned off.
Haven't been able to turn it on.
Already tried:
1.- removing the battery, waiting, power, windows+b, HP_TOOLS usb
2.- removing cmos battery, removing memory modules installing new ones.
The blinking leds were blinking 2 times acording to this:
Troubleshooting LED Blinking Lights
is a problem with the bios, I need help troubleshooting this issue as the bios is so new I haven't found any troubleshooting available.
PLEASE HELP!

You can boot and recovery to your previously installed BIOS version.
h10025.www1.hp.com/ewfrf/wc/document?docname=c02693833&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_usen
I work for HP.
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HP Simplepass for dm4-1165dx

My Simplepass Software from Egis Technology was crashing. I found that HP is supporting a newer version from Authen Tec. I unistalled my Simplepass software and installed Authen Tec v6.0. It doe not work properly. Please suggest an alterative solution. Thanks.

jfreuden
Welcome to the HP Community Forum.
Your Notebook:
HP Pavilion dm4-1165dx Entertainment Notebook PC Drivers
Your older notebook wants to run Digital Persona software and not HP SimplePass -- this is not due to the software itself but rather to the older fingerprint hardware installed in the notebook. More specifically, the driver that controls the fingerprinter is limited and that older driver is not compatible with the "new" AuthenTec HP SimplePass program.
Your Fingerprint Driver:
sp50862 Validity Sensor V2.1.0.2
Help:
Setup and Use HP Digital Persona Fingerprint Reader
The Software:
Digital Persona V5.2.0.233_64BIT
============================================================================
Commentary
Understand that the term "new" is relative; the AuthenTec version of the HP SimplePass program is itself, an older version of the HP SimplePass family at this point. AuthenTec was purchased by Apple and as such disappeared as a company in its own right.
The AuthenTec people did a couple of magical things before they left: they wrote the wonderful robust code that is the Series 6 HP SimplePass that is still used today AND they created the first of what was then called the Elkin Mini fingerprinter.
The AuthenTec people are now Apple people -- and the Elkin Mini has been brought back to us by the nice people who have provided the latest version of the HP SimplePass program: Softex.
The point:
You might use the AuthenTec Series 6 HP SimplePass program if you would like to also invest a few (American) dollars in the purchase of the Softex USB Mini Fingerprint Reader. It might also be possible elsewise although I do not know a way to do it using your built in fingerprinter scanner -- I do not have a solution to the driver problem. Someone else may have that answer.
Possible Workaround
The USB Mini Reader plugs into a USB port on your notebook. The USB Mini is used in place of the builtin reader on your notebook. You install (plug in) the USB Mini reader and then install the Series 6 HP SimplePass program. The Mini fingerprint reader contains all its own drivers -- no conflicts, no driver problems.
You do have to PURCHASE the USB Mini fingerprint Reader. This is not a free upgrade -- the product is not something from HP, not guarenteed by HP, not serviced by HP. This purchase is Your choice.
The Mini works with the AuthenTec Series 6 version of HP SimplePass AND it works with the newer versions of the Series 8 HP SimplePass program that ship with the new HP notebooks.
Disclaimer: I do not work for Apple nor for HP. I never worked for AuthenTec. I do own several of these Mini readers and I have used them on several notebooks and two Desktops running Windows 7, Windows 8, and Windows 8.1.
The instructions to install SimplePass plus a link to Softex Mini Fingerprint Reader (on page 20):
Instructions to Update HP SimplePass
Use the Section to "Upgrade" SimplePass. Essentially you would purchase the fingerprint reader, plug it in, and then extrapolate the rest of the instructions starting on Page 5:
Procedure - Update / (Re) Install HP SimplePass
NOTE: Be sure you stick with Series 6 HP SimplePass -- ignore the bits about Series 8; in this case, "new" is not going to be better for you.
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Dm4 - 1165dx notebook hinge breaking apart?

Pavilion dm4- 1165dx notebook
Windows 7
1.5 years of usage
No history of hardware changes
Today I noticed, that when I was closing my Pavilion dm4- 1165dx notebook it started making creeky sounds near one of the hinges. So I investigated and looked in the back and noticed small little specs of black pieces were on table along with a loose silver cover hinge (this part was still attached just loose). What did I do? What should I do? How is the computer breaking down already when it's a little over a year old since I purchased it? Thanks for your help and time.

I had the same thing happen to me. I let it go for several months. From creeking and sounding weird, it progressed to have the screen freeze up and fill with lines that could be fixed by opening and closing the screen a little bit. Then near enough the second anniversary of buying the laptop, one of the hinges broke free from the plastic housing and screen. The rough plastic edges cracked the screen and I lost the picture. To replace it at that point would be more expensive than getting a quicker, faster machine.
I don't know if its a common problem, but its an expensive pain. I would listen to the other post and replace the hinges and plastic covers while you still have time to save the machine.

Pavilion dm4 Hard Drive Replacement

So, I have a HP Pavilion dm4 1165dm windows 7 64 bit, around a yeah and a half old.
A week ago, the hard drive suffered some sort of permanent fatal event and quietly left this mortal coil. If you want details: any kind of boot was impossible. System recovery couldn't even see the drive, an external reader couldn't talk to it, and it crashed any machine that tried. I was forced to send it out for data recovery- they tell me the drive has hard errors and at least one of the reader heads is non-functional. They will be able to recover stuff for me, but the drive is a loss (yeah I know, I know- I should have backed up).
So as I see it- I've got two problems to overcome. One- I need a new hard drive. Two- I need the stuff to put on my hard drive (it came with nothing- I don't have disks for the OS, drivers, nothing). What does HP offer in terms of fixing these problems? How much do these options cost? Who do I talk to to get them? (I've tried calling tech support, but there's been a bit of a language barrier. Also, I'm out of warrenty, and they want $60 to troubleshoot before they'll even talk about hardware and/or software replacement).
This question was solved.
View Solution.

Hi:
You can order a 500 GB 7,200 hard drive to replace your existing one. You can't go smaller if you want to use recovery disks.
I like this place to order PC hardware.
http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007605%20600030594&IsNodeId=1&bop=And...
I would go with the first one listed, but that is up to you. Look at the reviews and prices and pick the one you think will suit you the best.
You can order recovery disks from HP. You will need to call them as the link to the website to order them is broken. Cost should be less than $20.00
You will need the full model number of your PC. I don't see a dm4-1165dm. I see a dm4-1165dx, and you will need to provide the serial number.
If HP doesn't have a set of recovery disks for your PC any longer, you may be able to use this workaround to install W7 on your new HDD.
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to DVD's for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
Paul

HDMI not being detected on Pavilion dm4

Hello, I have a pavilion dm4-1165dx and for some reason my laptop won't detect the hdmi cable when I have it plugged into a tv. I have done this before and the labtop has connected and I was able to connect my xbox with the same cable so I know it's not that. Also when I open Intel Graphics and Media Control Panel for some reason under the display tab and subsequently under the Monitor/TV settings tab it says Monitors/ TV settings not supported, but I've used this before to connect it to the tv. Thanks for your help

>I have done this before and the labtop has connected
Did it work with the same hdmi cable?
Sometimes it's a cable quality problem.
Have you updated the graphics driver?
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Dm4 Left hinge broken

I'm wondering how a notebook (dm-4) tht has been on a desk in the open position 80% of the time since 2012 can have a hinge broken? This note book was seldom closed, so my question is _ How would this hinge stand up for a user tht indeed does take the notebook to work, classes, the coofee shop ect.. whn sitting on a desk n seldom closed the hinge has failed?? The dm-4 has seldom left the desk it is on..... n thy call ths a note book. Note books r made to open n close... hence the moniker "notebook" thy open n close.
Now I have a unit on a desk tht has a sign "DO NOT CLOSE" seems silly. The Hp repair cost @ $179.99 is wht I see has a kick in the gut to it's users. The hinge is a very important part tht should hold-up n preform over time. Come-on Hp !!

Hello, Eric,
Left hinge of my HP Pavilion dm4 1165dx laptop was broken.
I contatcted the HP service center on phone, told by the customer service representative:
1. The only way HP epairs the hinge is replacing the entire LCD display, @US$190, with 7 - 9 days of turn around.
2. There is no HP service enter in Los Angeles, CA where I can take the laptop to be repaired.
3. On-site technician service is not available at Los Angeles, CA.
4. I can 'take it or leave it' for the service available to me.
No. 4 sounds harsh, particularly to a long time loyal HP customer such as myself.
However, that aside, what can I do to have my laptop repaired reasonably?
No one can afford to be without a laptop for 7 - 9 days for loss of productivitiy.
Since you represent HP, is there anything you can do to help me? The bevel for display cracked at the corner due to the broken hinge when I tried to close the laptop. I need to repair the hinge before it cause more secondary damages.
Thank you kindly.

Hp DM4 Screen Nightmare

Does anyone have this problem with their screens on their DM4s? I have had the screen replaced twice, first under warranty and the second one I did myelf. The problem starts off with the screen intermittenly coming up pale and washed out. Then it moves on to display with a gray tint. Eventually the lcd will not work and you have to put pressure on the lid in order for it to turn on. Well, it's been 4 months since i replaced the lcd and until now no problems. Now it is starting white washed out problem so I will probaby have to replace the lcd for the third time in like a month. Has anyone else had this problem?
Pavilion Dm4 1165dx
2.4 ghz Core i5 M450
7200 rpm 500gb hd
4 gb ddr3

Hello Mr_Dr_Pepper. I understand that you're LCD screen looks "washed out" even after two screen replacements.
Does your issue match any of the examples listed here?
At this point I am skeptical that it is a problem with your LCD screen. While it is certainly possible I just find it hard to believe that multiple screens would have the exact same issue. The next thing to take a look at would be the graphics card.
Have you ever used the notebook with an external monitor? If not, you should hook one up and only use it for a while to see if the problem persists. If the problem continues to occur on the external monitor this indicates it is a hardware failure.
I would also like to ensure that the computer is up to date by having you run both HP Support Assistant and Windows Update. This will help rule out software issues. I do not believe it is software related but it is good to make sure to rule it out.
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Faulty DVD Drive? Some questions pls.

Hi all
My dad bought an HP Compaq nx9420 Pavillion notebook a while back. When he got it, he had problems with the DVD drive straight away. On the first startup, when you're meant to create backup discs of the OS, the notebook stopped halfway through the backup with what seemed to be a DVD drive failure. I don't know if there was an error message displayed at the time, it just stopped copying.
The drive has since given continuous problems. It fails to recognise discs often, and when it does recognise them ,it makes the most awful noise when reading them (somewhere between a grinding noise and slipping belt sound). Also, when it does play a DVD, the sound playing through the speakers is horrendous (like it's not decoding it properly and it's scrambled).
First question: based on the info above (which isn't very much, I apologise), does it sound to you guys like the drive is toast? I'm no IT expert, but my first impression was that the drive was faulty to start with.
The notebook was taken back to the store where it was purchased, and sent to HP, but neither made any attempt to fix the problem. So my dad's stuck with it.
Recently I tried to find out about replacement drives so that I could fix it for the old man. The parts salesman I spoke to wasn't particularly helpful, and only offered one particular drive from HP.
Second question: what are my options for replacing the drive? Are there a number of compatible drives, or am I forced to go with an HP?
Thanks for any help or advice you can offer!

I am having a similar issue with my Pavilion's dvd drive as well as on my parent's compaq presarios's dvd drive. Both drive make the grinding and belt slipping noise. Both of them fail to read dvds or cds often and require multiple ejects and retrys, but will both eventually read the disc. On my pavilion, when having trouble reading a disc and you try to mess with it under My Computer, it locks up My Computer and when i kill the process in task manager, it also kills explorer and I must reboot windows. Any ideas why these dvd drives will not work 100% of the time?
Pavilion Dm4 1165dx
2.4 ghz Core i5 M450
7200 rpm 500gb hd
4 gb ddr3

Premiere Elements 11 crashes when importing from a DVD

Hi, I'm having trouble with my Adobe Premiere Elements 11.
I am trying to get footage off a set of DVDs I shot a while back (shot on a DVD cam, I forget what the model is cuz it wasnt mine) Anyway, Everything went fine for the 1st 3 DVDs, but when I got to the 4th, when I went to "get media" it does nothing for awhile, then if you try to click it freezes and the dialog box pops up saying the program is not responding and closes.
Also, after that happened, it does the same thing with the other DVDs when I go back to try them. I can play it via my DVD player software, but Adobe crashes when I try to get the media.
Also, after this error in adobe, my DVD drive locks and I can't eject via the manural button, and when i right click on the drive in My Computer hit eject, it says "error ejecting DVD-RW Drive"
I have to eaither log off/restart or go into the properties and disable the drive and reenable to be able to eject the DVD.
I really don't understand whats going on, and why its doing this. Nothing changed on my computer inbetween ripping the DVD media, as I was doing them all back to back. I would import from DVD, then export as WMV so I could send the footage to someone (the .VOB files wouldn't work for this and my file converters where not working right)
I have done an uninstall and reinstall (with a registry clean in between) and even a system restore to a previous point to resolve another issue I was having. (Could not make new folders)
But Adobe/DVD drive is still having this issue.
I'm running on an HP Pavilion dm4-1165dx Laptop with Win 7 64bit btw. I can get exact specs later if its nessesary. But it was working just fine until I got to the last DVD so IDK why it would just quit on me like this.

John T.,
You are correct. I probably was not clear in my question.
If the miniDVD's were produced correctly, and all discs were finalized, first doing a Copy of those miniDVD discs to the HDD, would be my first step.
While one can Import directly from DVD's, there are a couple of possible issues:
The process will be much slower, than Importing from Copies on the HDD, especially an internal HDD.
One will not have to have the particular miniDVD's inserted into the multi-drive (not possible with most computers and only one multi-drive.
Good luck to the OP,
Hunt

Can i replace this?

Im doing this for my step bro, because hes not such a smart person... Anyways, he needs his screen/ whole notebook replaced. He was in a fight with his mother and she grabbed his laptop ad threw it out the front doof onto the curb, breaking the screen and denting the casing. Its under the factory warrenty untill x-mas of 2011. He doesnt have the recipt, but he could probably get it from his grandpa.
Btw, its a Pavilion dm4-1165dx
Thanks in advanced,
FruG3rT.

The US.
iPhone warranty is not and has never been International.
You'll need to get the device to Apple in the US either by bringing it here yourself or shipping to a friend/relative in the US.
Apple will not accept International shipments and will not ship replacement devices outside the country.

1 blink led error code or not?

On my dv7, I'm getting what appears to be error code 1, 1 blink which means cpu failure. I am not sure however if it is 1 blink or just blinking forever. It goes 1 blink, 1.5 seconds pass another blink and it keeps doing this forever, it does not stop. I would just like confirmation if this is 1 blink or not?
Pavilion Dm4 1165dx
2.4 ghz Core i5 M450
7200 rpm 500gb hd
4 gb ddr3

well based on what you said if there is an interval of 1.5 seconds and if its the capslock/numlock which is blinking then yes thats for the CPU ERROR. Try checking with hp tech maybe your still in warranty..
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CPU not funtional

My dv7 1135nr died a couple months ago and I finally got around to atteepting to get it back to a running state. The problem occurred when I booted it and it did not boot into bios and it gives me led error code 1 which means "cpu not funtional." Does this mean the cpu is dead or damaged? I have already reseated it to no avail. If anyone knows a little bit more information than "cpu not functional" on led error code 1, please share it with me.
Pavilion Dm4 1165dx
2.4 ghz Core i5 M450
7200 rpm 500gb hd
4 gb ddr3
This question was solved.
View Solution.

That code means your CPU is dead or not receiving power from the system board.
Your notebook is new enough to still be in warranty.
Contact HP.
Best regards,
erico
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Need Fingerscanner driver

Hello:
Just had a clean install of Windows 7, getting drivers back.
I need the driver for the Fingerscanner on my HP PAVILLION DM4-1165DX. I installed the one on the driver page along with HP Simplepass but it doesnt work.
What do I do?
Thanks.

Hi,
Please try:
http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54850.exe
Regards.
BH
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Recovery the pavilion DM4 as a factory condition using set disc

I'm trying to recover my DM4 as a factory condition but the to HP recovery manager, on System recovery, show that this option is disabled (Discovery partition is removed).
I have created the set disc to recovery (4 discs + repair disc).
I would do it as a factory condition. How can I do?
This question was solved.
View Solution.

I guess the primary boot is set to Hard Drive and hence it is looking for HDD for recovery.
Changing the boot device to Optical drive should resolve the issue. Refer:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03483233
Wish you luck,
Karthik
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HP Dm4-1165dx Recovery CD

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