HP Driver Problem Solved...Buy Epson!!!

Below is a transcript from HP Support Chat...the tech admits that they have not updated their drivers since Acrobat 5
Christine Shock : Need a twain compliant driver for Officejet Pro L7590 as we are having problems with this machine working with Adobe Acrobat Pro 9
[An agent will be with you shortly.]
[You are now chatting with Astle .]
Astle : Hello Christine.
Astle : /Welcome to HP Total Care for All-in-One products. My name is Astle. Please give me a few moments while I review your problem description details.
Astle : No need to worry, We will work on it.
Astle : Could you please provide the Model Name of the All-in-one (eg: officejet 7110, PSC 2400) ?
Christine Shock : All I need is to download a Twain compliant driver for your all in one...the one currently loaded does not seem to work like the epson
Christine Shock : Officejet Pro L7590
Astle : May I know the version of the Operating System (Windows 98/Me/XP/Vista) you are using?
Christine Shock : Windows XP SP3
Astle : Can you let me know exactly how the All-in-One is connected to the computer,Is it through a USB cable or over a network?
Christine Shock : networked
Astle : Thank you for the information.
Astle : Are you having problem printing from the Adobe acrobat application?
Christine Shock : No I am attempting to scan either to PDF or to OCR and the machine is locking up...Looks like the driver that shipped with the machine does not have a compliant twain driver as the epson machine is working the the same configuration
Astle : Christine, I regret to let you know that we are experiencing a few compatibility with the newer versions of Adboe.
Astle : However you can be able to scan a document by selecting the *.pdf option in the file type.
Christine Shock : So I take it we need to send this back to HP and go with Epson...how do I get an RMA
Astle : Did you install the printer software?
Christine Shock : Yes
Astle : Inorder to use the OCR program to scan a document and edit it, We need to have the Readiiris OCR program installed on the computer.
Astle : We will see if this program is installed or not.
Astle : Click on start ==> search ==> Files and Folders ==> in the search box key in "Dpe_OCR.exe" without quotes and search for the file.
Christine Shock : both dpe_ocr.exe
Christine Shock : and
Christine Shock : dpe_ocr.exe.local are there
Astle : Double click on the dpe_ocr.exe file to start the OCR program.
Astle : Now try scanning a document, In the scan to option select save to file and in the file type select *.rtf (rich text file) and then try to scan.
Christine Shock : I do not want to use readiris...I want to use Acrobat Pro 9 for this...Is your device compliant with current Twain and or WIA
Astle : Is the printer is connected with the USB cable we can be able scan through the Windows Image Aquisition.
Christine Shock : no it's networked and we want to be able to scan into Adobe Acrobat, If this machine cannot do this please advise and we will send it back and go with epson
Astle : Christine, As stated previously we can be able to scan to pdf. But as we are experiencing a few compatibility problems we might not be able to have the option listed there.
Astle : Do you have the *.pdf option listed when you try to scan from the HP Software?
Christine Shock : What I need this machine to do is scan into Adobe Acrobat 9...I do not want to use anything but Acrobat 9 If this machine cannot do that (as we were told by your educational sales rep I am advising my IT department to send this back and go with Epson
Astle : We cannot scan directly to Adobe 9, but can use the save to file option and scan the document as a pdf file and open it with the adobe application.
Astle : Do you have any other queries for me ?
Christine Shock : This is not satisfactory and I need a machine that will scan directly into Acrobat 9...any way to print this chat out
Astle : I understand yourconcern Christine, and I am trying my best to help you out.
Ast

Similar Messages

CS3 Leopard Epson R1800 driver problems solved (hopefully)

Trying to put this post in searchable terms for others having the same problem finding the answer -- new to mac.
Everybody knows that you need to go to epson.com and download the new mac leopard drivers for most of the printers, including R1800. But the new driver won't install correctly unless you go into Library/Printers/ and move the entire "EPSON" folder into the trash can before double clicking the VISE install icon on the downloaded package. (Maybe there is another way to make it work, but mine wouldn't actually install and start working till I did this.)
If you have the right driver, you will see "EPSON SP R1800 (1)" as your driver in System Preferences/Print&Fax. Also, you will see "Print Settings", "Roll Paper Option", "Expansion" and "Extension Settings" as options in the pulldown menu in the epson print dialog through PS CS3 (after hitting print in the first print dialog box). There is also a "basic" and "Advanced" choice under Print Settings.
If you still have the wrong driver, you won't get any errors, but the new dialog box won't show up. The old driver that doesn't work shows up (I think I remember correctly) as EPSON SPR 1800 in your System Preferences window. No parenthetical. Also, if you have the old bad driver, in the epson print dialog box, you see a different set of options, and no 'basic' and 'advanced' choice under print settings.
I hope that helps some people. I was having a hard time knowing if I had the new driver actually working (even though I thought I installed it). Turns out I didn't! Thanks to random post by John McWilliams and Duane Ellison (who posted screenshot of new dialog in the LR forum), I figured out the thing with the Epson folder. Now let's just hope the prints look good!

Hi Laura.
Isn't that the most frustrating thing in the world? Anyway, that isn't the right driver. That is the one that ships with Leopard (or something, I don't know - anyway, wrong one).
Try deleting the EPSON folder again, deleting your printer from system prefs/print fax, reinstalling the driver and re-finding your printer. Now that I think about it, I did that, and generally fiddled around in there a bit, before it worked.
I don't know how Macs associate printers with drivers (I'm a PC person and missing my PC!), but once the software in the dmg package was properly installed, the printer automatically picked up the EPSON SP R1800 (1) driver when I told it to go look for printers. I didn't have to choose it from the list of drivers.
Hope that helps.
Susan

975X PowerUp--setting up PATA RAID0 and 2 optical drives (Problem Solved)

Hi, all. Revamping my existing system extensively and need some help.
I have 2 optical drives and 2 hard drives. I want to have the optical drives set up as master/slave on one IDE cable and the 2 hard drives set up as a RAID array on a second IDE cable. I did it on my old mobo but is this possible with the 975X Platinum PowerUp?
The manual says that IDE1 can support a master and slave, but that IDE2 only supports a master. However, I know this to be false because IDE2 is the slot that the JMicron RAID controller governs. I can manage to set up a RAID0 array with both HDDs master/slaved and plugged into IDE2. However, the optical drives in IDE1 are not recognized if I do this. I can get the system to recognize the optical drives if I plug them into IDE2... They work, but are incorrectly recognized by the JMicron portion of system post as a RAID array. I can't install Windows on the RAID array because so far the system won't access the optical drives without them being on IDE2--which I need for JMicron to control the RAID array. You can see how this would cause trouble. Is there some way that I can go into the BIOS and tell the system that IDE1 is the optical drives?
I have looked in the manual and on websites. Nobody seems to have the same problem. I know that I am a bit behind the times by not having a CD-RW/DVD-RW combo drive, but even having only the one device would not solve the problem of devices on IDE1 not being recognized by the system. This sounds like it should be possible to set up correctly, but because of the unfamiliarity of the motherboard and the complexity of the BIOS in relation to my last one, I know I am not doing something right. I hope I've made the situation clear enough to make sense to other people!
Any suggestions?

Since it is a fresh install, the only drivers that are installed are the ones that came on the Windows XP SP2 CD and the JMicron RAID drivers that I slipstreamed in. However, the directory structure and instructions for use weren't very clear in the .zip file that the RAID drivers came in. It says:
"For floppy install:
Please copy all the directories and files in the "floppy" folder to the root directory of a floppy disk to create a pre-install disk for Win2K/WinXP/Win2003/WinXP 64bits/Win2003 64bits.
For example,
A:\amd64
\x32
txtsetup.oem"
Well, my power supply does not have a connector for a floppy drive, which is why I was installing the RAID drivers with a slipstreamed XP CD. However, in the actual .zip file, there is no "floppy" folder! There are 4 subdirectories: Application, Driver, Floppy32 and Floppy64. The Driver directory has 2 subdirectories: amd64 and x32. I didn't understand whether I was supposed to use the files in the Driver/x32 folder, or the ones in the Floppy32 folder.
I ended up slipstreaming the files from the Floppy32 folder because it seemed to make the most sense according to the instructions. However, I noticed both in nLite and when Windows was actually preparing setup that multiple RAID drivers were found in and loaded from this directory, whereas in the Driver/x32 folder, nLite detected only one set of RAID drivers. Did I use the wrong directory to get the JMicron RAID drivers when I made the slipstreamed XP CD? Or do you think there is a different problem?

Overheating the laptop - Ati driver problem (SOLVED)

Hi ppl.
I have Acer Aspire 5732 Z laptop. Intel Pentium processor T4400 2.2 GHz. Ati Mobility Radeon HD 4570 512 MB VRAM, 15.6", 3 GB RAM, 320 GB HDD.
I successfully solved all the problems during the installation, but this one I can not handle. The laptop is HEATING too much. I also have Ubuntu 9.10 on the other partition and its all fine. Its working on the temperature of ~46 C. And my Arch is working on the temperature of ~60 C. So its about 15 C difference between Ubuntu and Arch. Way too much.
Arch is running in KDE mode. Have to add that I installed all KDE packages. Maybe the cause of this problem ?
I am using the proprietary Ati Radeon driver. I tried to change it with open source Ati driver but Xorg refused to configure again (gave me a blank screen).
I checked Wiki on laptop, but didnt succeded to solve this problem. Here s my rc.conf:
MODULES=( acpi-cpufreq )
DAEMONS=(syslog-ng dbus hal !acpid !acpi-support powernowd wicd !network !netfs alsa crond laptop-mode kdm)
powernowd configuration:
OPTIONS="-q -u 30 -l 10"
acpi-support is blacklisted because I installed it from AUR and didnt managed it to work. Its just saying "no permission" during the boot. I actually installed it because I read that its Ubuntus Acpi management. ~ I repeat Acpi is working fine on my Ubuntu.
I can also show my laptop-mode configuration files - if needed.
I am a newbie for Arch but I rlly done my best on this issue as I want to use this system. I think its great and highly configurable and I just love the fact its a rolling distro. But I cant use it overheating.
So, please help.
Last edited by webmasteryoda (2010-04-05 19:10:54)

Linux Mint 8 lsmod:
Module Size Used by
binfmt_misc 8356 1
ppdev 6688 0
vboxnetadp 78344 0
vboxnetflt 84840 0
vboxdrv 121160 1 vboxnetflt
dm_crypt 12928 0
arc4 1660 2
ecb 2524 2
snd_hda_codec_realtek 203328 1
snd_hda_intel 26920 2
joydev 10272 0
snd_hda_codec 75708 2 snd_hda_codec_realtek,snd_hda_intel
snd_hwdep 7200 1 snd_hda_codec
snd_pcm_oss 37920 0
ath9k 258744 0
snd_mixer_oss 16028 1 snd_pcm_oss
mac80211 181236 1 ath9k
snd_pcm 75296 3 snd_hda_intel,snd_hda_codec,snd_pcm_oss
snd_seq_dummy 2656 0
snd_seq_oss 28576 0
ath 8060 1 ath9k
snd_seq_midi 6432 0
iptable_filter 3100 0
snd_rawmidi 22208 1 snd_seq_midi
snd_seq_midi_event 6940 2 snd_seq_oss,snd_seq_midi
ip_tables 11692 1 iptable_filter
snd_seq 50224 6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
snd_timer 22276 2 snd_pcm,snd_seq
cfg80211 93052 3 ath9k,mac80211,ath
x_tables 16544 1 ip_tables
uvcvideo 59080 0
snd_seq_device 6920 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
fglrx 1989532 34
snd 59204 16 snd_hda_codec_realtek,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_oss,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
led_class 4096 1 ath9k
soundcore 7264 1 snd
snd_page_alloc 9156 2 snd_hda_intel,snd_pcm
videodev 36736 1 uvcvideo
atl1c 30880 0
v4l1_compat 14496 2 uvcvideo,videodev
psmouse 56180 0
lp 8964 0
serio_raw 5280 0
parport 35340 2 ppdev,lp
dm_raid45 84228 0
xor 15620 1 dm_raid45
usbhid 38208 0
video 19380 0
output 2780 1 video
intel_agp 27484 0
agpgart 34988 2 fglrx,intel_agp
ramzswap 8880 1
xvmalloc 5180 1 ramzswap
lzo_decompress 2620 1 ramzswap
lzo_compress 2300 1 ramzswap
Arch lsmod:
Module Size Used by
ipv6 237596 14
radeon 525058 2
ttm 31045 1 radeon
drm_kms_helper 21971 1 radeon
drm 126556 5 radeon,ttm,drm_kms_helper
i2c_algo_bit 4219 1 radeon
fuse 51628 2
joydev 7768 0
arc4 1058 2
ecb 1545 2
snd_hda_codec_realtek 179443 1
snd_hda_intel 18985 2
snd_hda_codec 56728 2 snd_hda_codec_realtek,snd_hda_intel
snd_seq_dummy 1099 0
snd_seq_oss 25304 0
snd_seq_midi_event 4452 1 snd_seq_oss
snd_seq 42628 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi_event
snd_seq_device 4313 3 snd_seq_dummy,snd_seq_oss,snd_seq
snd_pcm_oss 33693 0
snd_hwdep 5102 1 snd_hda_codec
snd_pcm 57351 3 snd_hda_intel,snd_hda_codec,snd_pcm_oss
snd_mixer_oss 14810 1 snd_pcm_oss
snd_timer 16117 2 snd_seq,snd_pcm
ath9k 263503 0
snd 43847 15 snd_hda_codec_realtek,snd_hda_intel,snd_hda_codec,snd_seq_oss,snd_seq,snd_seq_device,snd_pcm_oss,snd_hwdep,snd_pcm,snd_mixer_oss,snd_timer
usbhid 33579 0
soundcore 5007 1 snd
mac80211 149018 1 ath9k
psmouse 56309 0
i2c_i801 7122 0
uvcvideo 54591 0
iTCO_wdt 7577 0
ath 6552 1 ath9k
cpufreq_powersave 646 0
intel_agp 23225 0
videodev 31763 1 uvcvideo
hid 61085 1 usbhid
v4l1_compat 13478 2 uvcvideo,videodev
cfg80211 106663 3 ath9k,mac80211,ath
uhci_hcd 19156 0
ehci_hcd 31594 0
snd_page_alloc 5841 2 snd_hda_intel,snd_pcm
pcspkr 1347 0
serio_raw 3620 0
rfkill 12320 1 cfg80211
atl1c 26168 0
i2c_core 15369 5 radeon,drm,i2c_algo_bit,i2c_i801,videodev
cpufreq_ondemand 6897 2
agpgart 23331 3 ttm,drm,intel_agp
usbcore 118921 5 usbhid,uvcvideo,uhci_hcd,ehci_hcd
sg 21079 0
video 14871 0
iTCO_vendor_support 1453 1 iTCO_wdt
evdev 6970 16
output 1404 1 video
ac 2255 0
battery 7328 0
thermal 9326 0
led_class 1933 1 ath9k
button 3638 0
wmi 4083 0
acpi_cpufreq 5631 0
freq_table 1955 2 cpufreq_ondemand,acpi_cpufreq
processor 26526 3 acpi_cpufreq
rtc_cmos 7504 0
rtc_core 12011 1 rtc_cmos
rtc_lib 1450 1 rtc_core
ext4 313138 2
mbcache 4278 1 ext4
jbd2 68146 1 ext4
crc16 1041 1 ext4
sr_mod 13161 0
sd_mod 24101 5
cdrom 31625 1 sr_mod
ahci 29834 4
libata 135579 1 ahci
scsi_mod 78933 4 sg,sr_mod,sd_mod,libata
I am using lmsensors on Arch and some kind of panel sensor on Mint, but its ok for sure. Few minutes ago I checked temperature on Arch and it was 56 C. Then I rebooted and when I logged into Mint it was 56 C. But few mins later temperature normalized to 45 C in Mint. After lsmod I logged into Arch again and temperature raised to 54 C.
So its Arch problem for sure.
@hokasch
I am not sure about noise level of fans. Sounds similar to me. But maybe its a fan problem. I know its sometimes loud and sometimes silent. Probably depends on the system temperature. Maybe Arch cant control it normaly. Is there any kind of software that is used for fan speed ?
Last edited by webmasteryoda (2010-04-03 19:18:38)

DVD drive problem solved

I just received a MacBook Pro yesterday as a Christmas gift. Absolutely loved it until last night. I had watched one DVD yesterday after I got it set up without any problems. Then, I decided to watch a DVD last night. Put in a used DVD I had purchased from Blockbuster Video. They had put an additional label on it with a couple of strips that run through it that I am assuming are used to prevent people from stealing them. The DVD drive read the disc fine but it sounded like the label was rubbing against the top of the drive while it was spinning. In fact, it was so loud, I couldn't even hear the audio when the speakers were turned up full blast, so I quit DVD player, ejected the disc and put in another disc to watch. Was very disappointed when the DVD drive wouldn't work at all. Wouldn't spin. Just made this humming sound and eventually ejected the disc. Tried some other discs with the same result.
Made up my mind to take the computer to an Apple Store today. But not before reading through the posts in this discussion. Found out that there were some firmware updates. Installed them without any success. Read one post that wasn't really related to my problem where one person suggest zapping the PRAM. I figured it was worth a try so I zapped the PRAM. Now the drive works just fine. Even the DVD that originally caused the problem plays in the drive and doesn't make a bit of noise. Odd solution to a very disappointing problem. I really thought I was going to have to have the drive replaced and would be without my MacBook Pro for a short time.

I'm sorry, I should've edited this post.
Later I had the idea of going to the bios and checking to see if my hardware was even recognized at first, and it wasn't. It's probably broken. Did you do this? I got to thinking that its rather unlikely that the system would fail to recognize the CD/DVD drive since its needed for the installation, don't you think? It should be very stable.

Ipod not recognised? my solution. (driver problem solved)

my computer didnt recognise my ipod when i first attached it, (it was in windows explorer, but not my comp) and i followed loads of impossible "causes" of this up to deleting parts of the windows registry :O
(skip next step if found new hardware wizard comes up when you connect ipod)
turns out the problem was drivers. very easy. you go into device manager (start menu . right click my computer > manage) then look for unknown devices (yellow ?) and right click ipod > propertys. go to drivers tab, and reinstall / install drivers. the wizard will come up.
click this time only then next, and install the drivers from a specific location. type C:\WINDOWS\inf into the box, and it shoud find the drivers for the ipod and install them. another wizard may come up after this one finishes - do exactly the same thing on that one.
my ipod was now recognised. hope it helps someone else
Message was edited by: lukamon

This problem has been driving me mad for weeks now and I have been trawling the internet looking for a solution.
I tried this just once and my ipod synced with itunes straight away.
If you are having this problem, you MUST try this solution!
Thanks for posting it!

Epson printer driver problem

Printer model name: Stylus Photo R300M
Date of Purchase: NA
Serial Number:
Computer Type: Other Mac
Operating System: Mac OS X v10.3.9
Interface: USB
Detailed Description: I have an Epson Stylus photo r300. I run mac os
10.3.9. Recently I had my OS crsh and had to reinstall it. before this my printer ran fine. I have reinstalled the the printer software from the disc it came with (SPR 300 series 17b). As well as Epson 11890 easy print and Epson 10894 driver. When I go to add printer (under edit printer list) my mac can see "Epson stylus Photo R300" under product, but tells me no drivers are installed. I've reinstalled and retstarted numerous times. Do I have multiple driver conflicts? How do I uninstall, or find where the drivers are located?
What should I do.
thanks in advance.
Frank

hi Frank,
I just came across the same problem yesterday trying to get a driver for my Epson Photo R300 printer. It seems that OS 10.3.9 falls between the cracks as far as Epson is concerned - the CD that came with my printer stops at 10.2. and none of the driver downloads on the Epson website exactly fit 10.3.9. But I found a driver nonetheless through a google search and it's working for me now! So far so good anyway. It's at http://www.versiontracker.com/dyn/moreinfo/macosx/15970. Make sure to follow their directions carefully for installing the driver.
Good luck,
emma

Mavericks and Epson Printer driver problem

What is the issue with the Mavericks to Epson Pro Printer driver upgrade which produces the error message: "filter failure?" The result is no printing. After wading through blogs, chat rooms and both Epson and Apple sites, installing and reinstalling components, I found this cryptic Epson post, under FAQ:
Q: Should I perform Apple's Software Update to get the latest OS X 10.10 printer software for my Epson Pro printer?
A: No. Do not run the software update; the printer software for your product is only available from the Epson support site.
Q: Should I remove previous versions of my Epson Pro printer software before I install the OS X 10.10 printer software?
A: Yes, remove the previous versions of the printer software.
It truly annoys me that this information is not available when we begin to update drivers and operating systems. My Epson Pro 3880 is now printing perfectly from Lightroom as it should.

hi Frank,
I just came across the same problem yesterday trying to get a driver for my Epson Photo R300 printer. It seems that OS 10.3.9 falls between the cracks as far as Epson is concerned - the CD that came with my printer stops at 10.2. and none of the driver downloads on the Epson website exactly fit 10.3.9. But I found a driver nonetheless through a google search and it's working for me now! So far so good anyway. It's at http://www.versiontracker.com/dyn/moreinfo/macosx/15970. Make sure to follow their directions carefully for installing the driver.
Good luck,
emma

Am facing problem while buying app in appstore during payment . Getting message as" your payment is declined"- please help me solve this issue

am facing problem while buying app in appstore during payment . Getting message as" your payment is declined"- please help me solve this issue

If your payment method is not accepted, here is the formal Apple guidance on the situation. iTunes Store: Changing account information

Je possède une imprimante multifonctions : EPSON8400 : dont la fonction scanner depuis la mise à jour vers Maverick ne fonctionne plus, l'imprimante fonctionne toujours. Sur le site d'Epson je n'ai pas trouvé de driver résolvant le problème Cordialement

Je possède une imprimante multifonctions : EPSON8400 : dont la fonction scanner depuis la mise à jour vers Maverick ne fonctionne plus, l'imprimante fonctionne toujours.
Sur le site d'Epson je n'ai pas trouvé de driver résolvant le problème
Cordialement

Mac OS X: Gray screen appears during startup - Apple Support

DVD drive problems : should I buy the new iMac ?

Hello, being new to these discussions, I don't know if this question was answered before.
My last iMac's DVD drive stopped working after 3 years use. And from reading the discussions, this problem seemed quite common.
But 3 years is not bad, considering the posts talking about the DVD drive not working on NEW iMacs.
Does anybody know if Apple is going to do something about this soon ? My computer is a working tool, and I cannot spend time or money on repairs all the time.
Thank you.
A Mac user since 1985

+"Well, since nobody has an answer, I suppose I will wait until I no longer see the DVD drive problems on the discussions."+
That might be a while. I bought my iMac Oct. 15 and the DVD drive is already not responding. Backing up files, I had burned 2 DVDs from the same package, Toast says this one is a CD-RW and unwritable, and makes a noise like it's trying to eject it but nothing happens. Disk utility says the DVD drive is empty and nothing shows up in the Finder. Using Terminal (drutil eject) and starting up with the mouse button held down makes the same noise as trying to eject it in Toast, with the same results - nothing.
Still trying to find the receipt to take it back & get it repaired. I sure miss the hole for the paper clip.

Printer Problem Solved!

I was happily printing valentines for my grandchildren when all of a sudden my Epson Stylus N11 would not go. The printer icon in the dock bobbled and the message said the printer did not recognize the ink cartridges! Very weird. So I turned the printer off and on and then when I tried to print the message said the computer was unable to communicate with the printer. Restarting my iMac did nothing.
That was very alarming. Did this mean the printer was malfunctioning? Would I need to go out and buy a new one?
Then I went to my preferences in my home folder and deleted everything that said printer or Epson. Restarted the computer. Problem solved! The symptoms seemed to indicate a problem with the printer itself, fortunately it was not. I thought this might be useful to share.

Hello Lars,
i agree with you that the v2.00 of the UFR2 driver works. I have been recommending it for a while now in this forum.
However, during my testing I found that it did not always work perfectly on 10.6 and it did not support all the models of Canon iR. So while it is currently working to your iRC4580, it may not be your final solution because it was not designed to work with 10.6 and I just wanted to make others who read your post aware of this.
Also, because the driver does not officially support 10.6, I was suggesting this as an explanation why Canon
Europe had not posted the same.
One final note. For the sake of other readers If the iRC4580 had an imagePASS-H1 print controller attached, rather than using the internal Canon board, then the UFR2 driver cannot be used.
Hope this clears things up. Like I said, I wasn't disagreeing with you. i was just trying to answer some of the items you raised.
Pahu

T 61 - Hard Drive problem after attempt to restore laptop to ex-factory situation

Hi all
I have a T61 Type 7664-17U from 07/10 bought at a charity auction. It came with all the disks to reset to ex-factory situation. Worked nicely for almost a year the sound indicating that there was no drivers for it. Went to Lenovo site, got the correct driver and tried to install it.
A message came that only part of the request was executed, still no sound and no driver. I log off to sign up as administrator as it could be lack of "authority" so to speak, just to discover that the person that bought it for me and installed some software he had allowed himself to set up a password for "administrator".
No other passwords exist anywhere.
Because the T61 came with lots of software that I do not use and that were just slowing it down, and also because it came from other "hands" and including for security reasons I decided that it was time, to clean the entire hard drive to ex-factory situation.
Used all the disks and everything went well until after all the disks were run and inserted the "Supplemental Disk" in the end a message came up.
No AOD file found
After auto restart was made I was instructed:
"Click next to begin Recovery Process"
then
"Preparing Hard Drive"
The laptop freezed for about 3 or 4 seconds and proceeded again on its own but the hard drive was not formatted, simply no time for it.
New auto-restart
Then a message.
"No Hard Drive Present"
Now, on a 160 GB Disk, I can only see a single partition of about 6 (six) gigabytes named SERVICE 0001
Couldn't find a way around this problem.
Can anyone help me and tell me what might have happened and how to solve this problem ?
Buying another disk is simply not an option at this time.
All the best Stilicho
IBM ThinkPad T23 2647 8MU
LENOVO ThinkPad T61 Type 7664-17U - 07-10
Solved!
Go to Solution.

Hello,
Have you tried erasing or wiping the disk using whatever tool the hard disk drive manufacturer provides, and then performing a clean install from the recovery media? If so, what effect did that have?
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
S230u (3347-4HU) • X220 (4286-CTO) • W510 (4318-CTO) • W530 (2441-4R3) • X100e (3508-CTO) • X120e (0596-CTO) • T61p (6459-CTO) • T43p (2678-H7U) • T42 (2378-R4U) • T23 (2648-LU7)
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Color management problems printing to Epson R2880 from CS3

I recently purchased an Epson R2880 printer. I am having a lot of trouble getting good color when printing from Photoshop CS3. I am running OS 10.4 on a G4 Mac. I have a high-quality monitor and an EyeOne calibrator. I have spent a total of a few hours on the phone with tech support from the store where I bought the monitor and calibrator, and with Epson. To try and keep it simple, I am using all Epson products (ink, paper, their ICC profiles downloaded from their site). I have calibrated my monitor to brightness: 80, white point: 5000 K, Gamma 2.2.
All that tech support has brought me to the point where prints I get on Epson Velvet Fine Art paper and almost where they match what I see on the monitor, though they still could use a touch more red. I've tried making a slight curves adjustment to the red channel but I still don't quite have it. But it's basically acceptable.
So then I tried Epson Premium Presentation Matte paper. After a lengthy session with the Epson tech, we determined that I can get a print that's almost right by printing out of Preview and letting the printer manage colors. If I make a levels adjustment and brighten it a good bit, I get a very good print. But if I try printing on that paper from CS3 I get something that looks like a washed out black-and-white print with a hint of color in it. The Epson tech (a level 2 tech) told me to use the SPR 2880 Matte Paper-HW profile. Didn't help. At that point he said that he'd done all he could do and that for further assistance I needed to contact Adobe about "advanced settings in Photoshop." Of course, I'd prefer to print out of Photoshop because it gives more options in terms of placement and size of the print on the paper.
So here are my questions:
- Is this kind of thing par for the course, and will I eventually figure out a system that gives me good results all the time with any Epson paper I choose with a minimum of tinkering with levels and curves?
- Or should I expect more from a printer that costs almost $1,000 and should I return it for, say, a Canon?
- Is there information online about those "advanced settings" the Epson tech was referring to?
- Or would I be advised to purchase a one-on-one phone consultation from Adobe Photoshop tech support to resolve these problems?
Thanks,
Helen

Mike,
Gee Ramón, I am guessing Mike did a search for Epson R2880/CS3 and noticed that a Mac user was having the same problem he was. If together, maybe Windows users and Mac users can come together and solve the problems of the Epson R2880, maybe we can set a good example for the Republicans and Democrats in Congress :-).
Anyway, since I posted this problem, I have been working on it getting input from a variety of people. The person who finally helped me was Jim, a tech at ColorHQ.com. If you are in the US or Canada and have to buy a monitor and/or calibrator, definitely consider buying it from them, because they offer free tech support to their customers!
So regarding yellowness, one thing that you definitely should look at is how you're calibrating your monitor. Despite some of the replies above that recommend calibrating to 6500K, ColorHQ, which specializes in solutions for the printing industry, told me that calibrating to 5000K is the print industry standard. (While 6500K is the standard for working on images for the web or for editing video.) 5000K will make the monitor look yellower, so see whether that's a better match to what you're printing. I have an Eizo monitor and am running their Color Navigator software. The nice thing about that is something called Color Navigator Agent that allows me to switch between calibration profiles on the fly if I'm doing some web work and then want to work on images for printing.
Calibrating to 5000K was helpful, but not the solution in my case. The ultimate solution to my problem was more of a Mac issue, so I don't know if this will help you, but I'll post it in case anyone refers to this discussion in the future: there evidently IS an issue with ColorSync Utility in the Mac interfering with Photoshop managing colors in OS 10.4. In my case, ColorSync was causing the printer to preserve RGB values rather than use the ICC profile. The afore-mentioned Jim suggested that I go to Edit: Convert to Paper Profile, then pick the profile from the list. When printing, in the first Photoshop dialog box choose Color Handling: No color management. All the other settings in the next dialog box are the same as when you don't want the Epson to manage colors. So what you're doing is making it so the profile is built into the file, and neither Photoshop nor Epson are managing colors.
The result to this was MUCH better. The soft proof is a little redder than the print, but I can adjust that by creating a curves adjustment layer and pulling down the red curve in the middle a little bit if I want to see what the print will look like. I can live with that.
Also Jim pointed out that those papers that you mentioned are in fact a little warm in tone -- put Velvet Fine Art next to a piece of ordinary copy paper from say, Staples, and you'll see the difference. He suggested that if it's the matte look I want (it is) that Hahnemuhle makes a couple of papers that are brighter: Photo Rag Baryta and Bright White He also likes Ilford Gold Fiber silk, but that's a luster satin finish. You can download the Hahnemuhle profiles from Hahnemuhle's web site and compare them in "Soft Proof" mode in Photoshop with the Epson papers you mentioned and get an idea of the difference with your images. I haven't actually printed on them yet, but I see what he means.
Good luck, and I'd be interested to know how it goes for you.
--Helen

Help! folder icon w/ exclamation point - hard drive problem?

I live in the philippines and the store which i called up said the only solution is to show the receipt and they will send it to singapore but i still have to buy a new one. it's like they're not giving me choices at all. i know my iPod is not yet "dead", why do i have to buy a new one? how can i have this repaired?! it hasn't been a year yet, but around 10 months already and i don't have the receipt anymore.
here's what happened...
for the past week my iPod has been skipping songs, going to the next ones but doesn't play at all. sometimes it even freezes. and i hear this whirring sound at the back.
so i decided to connect it to the computer and erase all my songs first coz i thought maybe the problem was with the files. but iTunes didn't recognize the device. so i decided to reset it (so that the songs and my factory settings will be erased) by pressing menu and select at the same time. then after i did this the "do not disconnect" message kept on showing up and eventually it just stayed there. so i tried resetting again. the apple logo shows up but after a while the folder icon with exclamation point shows up. then it would turn off.
I tried restoring it with updater but it says it could not mount the ipod. so this might be a hard drive problem already. how can i solve this?
please help!

Try calling their toll free number <probably charges apply when you're calling outside the US>, 1-800-827-0685.
Usually, they will send your machine to the nearest repair station. I think in SEAsia, repair stations are in Malaysia.
Your iPod comes with a universal warranty, so you could definitely have that repaired even without the receipt. <Im from the Philippines too. I what you mean...>
good luck!=D

HP Driver Problem Solved...Buy Epson!!!

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