HP dv-7 Fingerprint Scanner Problems

Recently, my fingerprint scanner stopped working to log me into browsers. It still works for the initial log-in, however, so I know it's functioning, it just won't recognize Google Chrome for some reason.
I updated my fingerprint scanner and yet I'm still having the same issues. My default broswer is Google Chrome, I've made sure the extension is working, but nothing's changing it. The pop-up for the fingerprint scan whenever I get to a log-in page is only working with Internet Explorer, which I'd rather not use if I can avoid it.
Any help would be appreciated. Some suggestions I've read said I might need to un-install and re-install my fingerprint software-if I do so, I'm guessing it won't retain all my passwords/webcards? 
Also, if this is in the wrong section, I apologize. It's been a trying day.

No more ideas on this side.
I did pull up a new installation of Chrome and I did poke at it a bit - does not work for me, either.
I am not a regular Chrome user -- I might be missing something, though I think it did work a few weeks ago.  ?
I would recommend that you try Firefox, perhaps last week's version (or older).  Yeah, I know... "Eeew, different browser."  Firefox works with SimplePass.  It is fairly rock-solid in my experience.  You may have to turn off Hardware Acceleration if you use version 17 or beyond.  The latest FF version is way past V17.x by now.
If I think of anything else useful, I will post back.
I am sorry I was not able to help.
Reminder:  Keep your Webcard Export updated!
Edits: 
Forgot this:  The extra little SimplePass icon in the Chrome ribbon can be removed in the Chrome Settings (that set of horizontal bars on the right side of the page along the ribbon).  Look in Extensions, you may have two SimplePass entries -- the more recent one, or either one, can be removed by just clicking next to the entry on the tiny Trashcan.
Will that fix it?  Doubtful.  I had two entries in Extensions after having "added" the SimplePass Extension again, though I never did actually see the extra icon in the ribbon. 
One thing you might try, just in case:  Disable the Extension, log out and reboot the system, then come back into Chrome and enable the Extension again.
I think the issue might be deeper than a simple Extension error -- I wish I know what is wrong with it.
Kind Regards,
Dragon-Fur

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