HP dv4-2045dx System Recovery Issue

So.... it doesn't work.
Let me start off with how I started working on this computer. Got it from a co worker. Wouldn't turn on. Bought a replacement motherboard and plastic touchpad assembly for it, installed it after a nightmare of screws (someone got a hold of it before me and did a terrible job), and tried to run the recovery from the hard drive. That failed. Bought the recovery disc set from HP's website, and did a full format on the drive to remap bad sectors. Including the test/recovery partitions. Got the discs, tried to get it working, and failed again. Did a more thorough check of the hard drive using a live Fedora Boot disc, drive seems to report good health and only 8 remapped sectors. Found one of the two sticks of RAM were bad. Did the testing of each stick in the same slot.
Tried to reinstall again and it FAILED again. Only thing I've noticed is it seems to oddly partition the drive in a way that doesn't use the full 320 GB (i.e. 400 MB, then 70 GB, 1 GB or something like that).
Here's the log that comes up.....
000000000000000000000000000000000000000000000000000000000000000000000
000000000000000000000000000000000000000000000000000000000000000000000
000000000000000000000000000000000000000000000000000000000000000000000
[17:15:24.41] Missing C:\HP\BIN\RStoneFUpdate.ini file and couldn't determine OS edition...
[17:15:24.57] CTO Panic condition has been detected...
The process couldn't find the Edition request flag file and this is not TEST image...
The possibilities are following:
1. C:\HP\BIN\RStoneFUpdate.ini file was not found.
2. C:\HP\BIN\RStoneFUpdate.ini doesn't include the valid Win7ConfigurationFlag value...
3. There might be the unexpected interruption during process...
Component: TDC Preinstall Diagnostic Tools for Windows 7 - TDC
Timing: Factory Update
Error: RStoneFUpdate.ini file not found
[17:32:59.83] ------------------------------------------------------------------------------------------
***CTO Error condition has been dtected in [Factory Update] phase !! ***
[17:32:59.85] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
[17:32:59.85] ------------------------------------------------------------------------------------------
[16:59:55.73] Start BBOffline.cmd...
UPDrv=[C:]
[16:59:55.73] Set UIA Error Code to 951
[16:59:56.18] Starts [FixUps].
[16:59:56.18] ---------------------------------------------------------------------
[16:59:56.18] FixUps.cmd...
[16:59:56.18] create overall progress info...
[16:59:56.24] FixUps.cmd completed...
[16:59:56.24] ---------------------------------------------------------------------
[16:59:56.24] Starts [Tweaks for SSRD].
[16:59:56.24] ---------------------------------------------------------------------
[16:59:56.24] SSRD Tweaks to change user default locale...
[16:59:56.24] Copy C:\System.sav\Util\TDC\MCPP\FBIRES\FBIUSRES.DLL.
[16:59:56.32] Run "Dism.exe /image:C:\ /Set-SKUIntlDefaults:en-US -image:C:".
[17:00:02.45] ---------------------------------------------------------------------
[17:00:02.45] Launch PININST.exe for Offline ...
[17:00:09.14] Starts [Sleep 10 sec].
[17:00:19.17] Starts [Create RStoneFUpdate.INI].
[17:15:26.39] Start SysID Check...
[17:25:30.52] Start Option Code Checks...
SKU_DEF_COUNTRY=[]
SKU_DEF_SYS_LOC=[]
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7600.16385
Reporting offline international settings.
Default system UI language : en-US
System locale : en-US
Default time zone : Pacific Standard Time
User locale for default user : en-US
Location : United States (GEOID = 244)
Active keyboard(s) : 0409:00000409
Keyboard layered driver : PC/AT Enhanced Keyboard (101/102-Key)
Installed language(s): en-US
Type : Fully localized language.
The operation completed successfully.
Updated System Locale info..
[17:25:39.58] Start PIN Tweaks...
[17:25:40.68] ---------------------------------------------------------------------
[17:25:40.68] PIN Tweaks to hide All for BurnBoot BBV and BBV2 on restored image...
[17:25:40.68] ----------------------------------------
[17:25:40.68] Tweaks for OOBE's Unattend.xml
[17:25:40.68] to pick up the proper file...
[17:25:40.68] ----------------------------------------
[17:25:40.68] rename unattend.org to unattend.or_
[17:25:40.71] ----------------------------------------
[17:25:40.71] All except Starter Edition..
[17:25:40.72] ----------------------------------------
[17:25:40.74] Update PININST_BBV.ini ...
[17:25:40.80] Update PININST_BBV2.ini ...
[17:25:40.85] Update PININST_BBV2POST.INI ...
[17:25:40.89] Update PININST_BBVClean.INI ...
[17:25:40.93] ---------------------------------------------------------------------
[17:25:41.61] Start MIR Tweaks...
[17:25:42.67] ---------------------------------------------------------------------
[17:25:42.67] [MIR Tweaks] ...
[17:25:42.67] ---------------------------------------------------------------------
[17:25:43.64] Start Factory Update(s)...
[17:25:50.68] Start QFE Offline installation...
[17:32:59.79] PININST_OFF: PASSED...
[17:32:59.83] Found some error on PININST_OFF.log...
[17:32:59.83] Check C:\System.sav\Logs\PININST_OFF.log to see which command failed...
000000000000000000000000000000000000000000000000000000000000000000000
000000000000000000000000000000000000000000000000000000000000000000000
000000000000000000000000000000000000000000000000000000000000000000000
And here's some file it generated that I'm not sure what to do with that supposedly contains diagnostic information. I'm tired so I didn't try a whole lot beyond this.
HP_SSRD_LOG.SRD
I'm just hoping that someone has a magical answer and has seen this problem before. Please enlighten me.
This question was solved.
View Solution.

So the USB floppy disk idea failed. It wouldn't boot. After doing a quick search, there appears to be no utilities online that will allow for this to happen.
And if the product is after the "End of Life" support, they will NOT change the serial number information encoded into the board. Even if you're willing to throw money at HP to make it happen.
HP could care less about you as a consumer it would seem, unlike Dell who at least provided the utility to do this procedure according to a different forum post .
Motherboard replaced need to update serial number (4216 Views)
Lessons Learned...
Never buy anything from HP again because they just want you to buy new rather than fix the old cheaply.
If you have a bad motherboard, get a generic OEM Windows disc somehow and do the install that way.
Get the drivers from their website and don't bother with a recovery disk.
If this post helped you, please feel free to respond or give Kudos. At least I've learned my lesson once and for all.

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Hi:
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Slolearner,
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Please click the white KUDOS star to show your appreciation
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This is a user supported forum. I am a volunteer and I don't work for HP.
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Its easy Pal! You check your HDD first but not in the way you did. Just follow the steps with your old HDD.
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2. If it works properly the your HDD is OK.
3. Then work for some days with the OS installed to check the condition of HDD.
4. If any problem happens then you need to buy a new one or if its recently bought, go for RMA.
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6. Use a Better Security with MSE/Avira/Trand Micro
For Replacing with a different HDD, you must consult nearest HP Service Point for the change in your hardware configuration, so that they will register with Microsoft with the new HDD.
Note: Give the old and new HDD to HP Service Point employee.
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My system freezes during start-up "for first time" after running System Recovery.

HP G62-227CL
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No error message, per se; just a frozen screen during reboot.
Months ago, my computer suddenly started glitching on me. I shut down and tried a reboot. The system froze on the boot screen with the flying colors. Tried system recovery several times but must have done something wrong because it would not run. Resolved to buy a new hard drive and reinstall from recovery discs. Delayed for no good reason until today, months later.
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Ran System Recovery again for kicks. Again, appeared to work like a charm. Unfortunately, the laptop is once again sitting frozen on the "Preparing . . . for first use" screen again. It is getting hotter the longer it sits. The fan is now audibly running at higher rpms . . . if any of that helps. I'm shutting it down and waiting for your advice.
Thanks!
This question was solved.
View Solution.

Hello Miles1966. I understand you're experiencing some issues with your notebook freezing.
This does sound like a hard drive problem. The freezes, missing HDD indicator light, and inability to perform a recovery are all symptoms of a failing hard drive. You had been using CHKDISK previously but have you tried running the diagnostic which is built into the BIOS? Try following these steps and post the result of the diagnostic. I suggest running the memory test as well just in case.
Let me know the result of these diagnostics. I hope you have a great day!
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Click the "Accept as Solution" button if I resolve your issue.

How can I boot from my recovery dvd to reach the system recovery C: on a extern hard disc

I think a have a virus in my notebook Pavilion 15 and want to restore my C partition with a system back up. I made this system back up a month ago and it is stored on a extern hard disc. I have also made a recovery dvd. How can I boot my notebook from my dvd to start the procedure? I have 2 partions on my notebook. The second partition contains My Documents.
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It is unlikely that the back-up of the system recovery, that you have stored on an external drive, will be useful in recovering your computer. Please see HP PCs - Performing an HP System Recovery (Windows 8), for instructions on using the HP Recovery Disc set your created earlier. Typically, the disc set is 4 to 6 DVDs.
If you have any further questions, please don't hesitate to ask.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
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Here's the long version - as to what happened - in case anyone cares to read it - because it may give some insight, and since it involves 3 original HP software programs being "Uninstalled" - even though the HP Support Asst. is now back and seemingly running, maybe my problem stems from one of the other 2, and there IS something simpler I can do to fix this - I will tell you what I found that is "now wrong" in my laptop, how it got that way, and what I've already tried, obviously to no avail):
About 2 months ago my niece's boyfriend decided to "help me out" and make my computer faster, by looking at things - he looked at my programs, and for some of them he would ask me what it was and/or if I used them at all. He did not bother to ask me about the HP ones (which, up to this point, I had not removed because I did actually like them and find them useful - I had no idea he wouldn't ask me about them first, before arbitrarily uninstalling them). I wasn't exactly sure what he deleted at first (as I was busy chatting with my niece and sister). Right before he "cleaned things up," he also installed a new keyboard and screen. I dropped my laptop on cement a few weeks prior, and the screen broke (it was "blank" when I turned the laptop on, and completely unuseable). Also, I had gotten water in a few of the keys approx. 1-1/2 yrs ago, so a few keys didn't work right, so for any "major" writing, I used a wireless keyboard - so I figured that since I had to replace the screen I may as well also buy the keyboard to replace at the same time.
Everything worked fine after he replaced the screen and keyboard - I used my laptop for a few hours afterword, then turned it off. Before it turned off, it installed 28 updates (there were so many because I had not used my laptop for about 2-3 weeks, from the time my screen broke until I got it replaced). The next day it was working fine, but suddenly I was getting the message that I needed to Activate my Windows 7 Home Premium (that I may be using a "pirated" version, etc.). In trying to figure out what happened, I noticed that he "Uninstalled" 3 HP programs/software. The reason I know exactly which ones is because I decided to just do a "System Restore" to the time right before he messed around with things. At some point in my "looking around" in my laptop, I noticed that the BIOS wasn't right - I don't know a whole lot about it, so I rarely go in there, but I did notice one thing - that a lot of information was "missing" - info I KNOW should have SOMETHING there. When I ran the restore from the function key (F10?) I think it worked the first time - I believe that may be how I got my HP Support Assistant back - but when I tried it again a week or two later, it kept running the same 2 things (the "hard disk scan" and something else, I can't remember off-hand) over and over and over - each time saying that there were no problems.
The 3 he "Uninstalled" each had a "Restore Point" (I'm not sure if he put them there, of if HP automatically does it, as a "precaution"). The 3 are: 1) HP Setup, 2) HP Update and 3) HP Quick Launch Buttons. I tried using the System Restore several times - each time, it went through all the motions, but at the last step, when it "restarts" the laptop, it restarts and I get the message that "the System Restore was NOT successful," etc. And it tells you to try turning off your antivirus, etc. I did whatever it says to do, and it kept being "unsuccessful." I tried (again, several times) putting in my Product Key - which I KNOW for a fact is correct - but MS won't accept it. I cannot make out about 3-4 digits/characters of the COA - it's on the bottom of my laptop and they are "worn" to the point that I'm not sure exactly what they are (just those 3-4 ones, the rest I can read). I now know that there is a difference between the OEM-SLP and the COA-SLP keys (which I DO have a copy of the OEM-SLP key, from running a Belarc Advisor shortly after receiving my new laptop - mistakenly thinking that that was the only "Product Key" I ever needed - I was not aware of the COA-SLP, or the importance of saving it somewhere, until just recently, after all this happened). I don't really want to "change the Product Key" to the COA-SLP one, anyway, because during my research, I found one website that said:
“COA SLP: This is the Product key that you see on the sticker on the side or bottom of your computer. It is a valid product key, BUT SHOULD ONLY BE USED IN LIMITED SITUATIONS (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer.”
(Note, other than those 3-4 digits/characters of the COA-SLP key, I can read everything else - Model #, Serial #, etc. - nothing else seems to have rubbed-off)I have been troubleshooting (researching and), ever since this happened approx 2 months ago. I have run the MS Genuine Advantage Tool (have the printout), ran the "scannow" (whose results said, “Windows Resource Protection did not find any integrity violations.” - ? Go figure), and even one solution that said to "Rebuild the license store" - which again did absolutely nothing. I have tried every "fix" except reinstalling via my Recovery Discs. At some point I became suspicious that my problem, was, in fact, due to him uninstalling any or all of those 3 HP programs. Then I found an answer to just about my same exact problem on an MS Windows troubleshooting page - they said:
“the HP OEM OS requires information in the HP motherboard to cause the OS to activate”
then it also listed WHY - it gave a couple examples from what the person's "Microsoft Genuine Advantage Diagnostic Tool" printout says - and those examples/results are EXACTLY what my printout says.
So I'm concerned that one of those HP programs contained information crucial - that communicates with BIOS/Motherboard, and tells them that my Windows 7 Home Premium x64 not only exists on this laptop, but is also LEGAL. If that's correct, is there a way to remedy it (and putting back those programs/software) via the HP website, without having to do a clean re-install and lose everything? Again - don't forget, the System Restore won't work, either (which I assume has something to do with the BIOS info being gone?)

If your BIOS is missing critical info which id's it as an HP machine, such as model,serial,etc it usually requires service from HP to correct it. I will try a contact I have to see if he can help. He stays quite busy so it may take a few days before I know anything.
The fact that your Windows is requiring activation would cause the failure of Windows updates, etc since MS thinks you re running pirated software. The info in BIOS is what defines whether or not you are legally running OEM Windows. This is when the COA license would help, since it would replace the OEM key used to install at the factory -which "appears" to be running illegally now if pertinent info is missing in BIOS.
I have seen it suggested that sometimes you can make out all of the numbers by focusing a bright flashlight on the COA label
Removing the HP software you mentioned should not have any affect on BIOS info. However you can install/reinstall most software/drivers from your Support page:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4080...
OR-by using Recovery Manager-Reinstalling Drivers/Software>> Windows 7
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Windows 8 Recovery Issue On HP Laptops

I have an Envy 17t j000 that runs the Windows 8 operating system which I have upgraded to 8.1. Because why not.
About a month ago I have decided to do a system recovery at the end of my college semester. I preferred to do a Minimized System Recovery, however, I am unable to run the recovery partition while my computer is upgraded to Windows 8.1. So, my only solution was to use the recovery discs to downgrade it to Windows 8, and then do a Minimized System Recovery through the recovery parition. It had worked once before in 2013.
So here is where the issue actually began. After all three recovery discs have been used, as well as with and without the optional applications disc, the computer restarts on its own and goes into the installation process. After a long period of time the end result will be one of the following:
Just a blank screen.
A blank screen, restart, HP logo, and repeat forever, as in entire day.
An error message showing that the "Recovery Has Failed".
I have talked to several HP technicians and have attempted the following:
I've ran the diagnostic for the HDD and the entire system and left it looping until error. All passed.
I received a new set of recovery discs from HP. Failed.
I was asked to change the date back to 2013 in the BIOS and to try the recovery again. Surprisingly the recovery was successful. However, I wanted to make sure so I tried again. Failed.
I was also asked to reset the BIOS to default. I ran the recovery again. Failed.
Eventually I sent in my laptop for repair as it is still in warrenty. A week later I received my laptop with Windows 8 preinstalled. I tried to recreate the problem by doing a recovery using the recovery parition. It worked. However, I also wanted to make sure the discs would work as well. Failed.
At some point, the laptop simply stopped responding when attempting to start a new recovery. It had enough I suppose. HP took in my laptop again for repair, but not before the technicians making me runs the same diagnostics again. One of the technicians mentioned that it could possibly be one of HP's BIOS update that is causing an issue for Windows 8 to install properly.
Anyway, the only other person I found to have a similar issue was this guy from last year.
http://h30434.www3.hp.com/t5/Notebook-Recovery/HP-Windows-8-Recovery-Failed-Used-Recovery-Discs/td-p...
So I was wondering, is it just few people? I haven't really seen any other complains. Perhaps its only because not a lot of people do a recovery until something goes horribly wrong, in which case they will face the same issue I have.

Do you have an exact model number? HP TouchSmart 600-????? AIO PC

Can't reinstall Windows 7 with Operating System Recovery Disk x120e

Hi,
I dabbled with Ubuntu on my Thinkpad x120e, but found that the dual-boot was unneccessary. I (likely foolishly) followed directions online to use EasyBCD (http://www.makeuseof.com/tag/nongeeks-guide-safely-uninstall-ubuntu-dualbooting-machine/) to overwrite GRUB.
Of course, now Windows won't load! I get an error
Windows failed to start...
1. Insert your Windows installation disc...
2. Choose your language..
3. Click "Repair your computer"
If you do not have the disc, ...
File: \Boot\BCD
Status: 0xc0000098
Info: The Windows Boot Configuration Data file does not contain a valid OS entry.
I got the Operating System Recovery Disc from lenovo (thanks Lenovo for sending it) and copied it to a USB as the computer has no DVD drive. When I start the computer from the USB and select run from USB, it begins to load Windows, then Lenovo Rescue and Recovery 4...but then it crashes and restarts. When I hit f8 and startup in SafeMode, it begins to load the safemode screen, but then also crashes.
Any advice on what to do?? Many thanks.

Hello,
If you are okay with erasing the contents of the hard disk drive, you can try booting to a Windows Command Prompt, running DISKPART.EXE, selecting the hard disk drive, and issuing a "clean" command, which will erase the disk so that the operating system can be reloaded.
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
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