HP dv6 Notebook freezes or get BSOD from AMD High-Definition Driver

My laptop (with switchable graphics) started to randomly get BSODs and I tried to fix this problem by restoring my notebook to its factory settings. Despite this, I still received quick BSODs before my computer shut down or froze, and i have reset my notebook several times.
I am nearly certain that it is my graphics driver. Every time I run the CCC and run programs under "High Performace" my computer proceeds to crash. Likewise, if I attempt to run a game my screen freezes.
When I disable the AMD driver in Device Manager my computer works fine (except games won't run and certain aesthetic things like resolution are changed). Also, when the driver is enabled and I boot my laptop, the laptop will freeze or get a quick BSOD at the boot screen ("Starting Windows"). I have to shut down and turn my computer back on repeatedly and then occasionally the computer will manage to boot up again.
I have a HP dv6-6170us with AMD Radeon 6770M, and my operating system is Windows 7 (64-bit).
I greatly need help with this situation and have tried to uninstall the driver and reinstall it again off HP's website just to have it still not work again.
Thanks!

Hello mr_edgeworth.
I understand you believe a graphics issue is causing your computer to freeze or produce a BSOD. I will do my best to assist you!
First, we need to determine if the issue is hardware or software-based. Please follow the steps in this document: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01896793
Please respond when you complete the troubleshooting. I'm only here to help!
Mario
I worked on behalf of HP.

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AMD High Definition Audio Device Not Plugged In (HP Pavilion dv6-6b09sa)

I have just booted up my HP Pavilion dv6-6b09sa (running on Windows 7) laptop to find that the sound icon has a red cross next to it and it claims that 'No speakers or headphones are plugged in'. In the Control Panel it states that the AMD High Definition Audio Device is Not Plugged In. As far as I know, I've done nothing to cause this.I have already tried:System restore to yesterday at 10pm;Instalation of a TDI driver from the HP website, however I do not know how to edit/disable/delete the old driver. I'm completely clueless about these things. Please help, I'm at a complete loss.

This happened to me too. I own an HP Pavilion dv7-1135nr (Windows Vista). The internal hard drive stopped working, I took it to a computer repair shop, they put in a new internal hard drive, asked Microsoft for a key code and jump started the laptop. I took it home with me yesterday, watched a few videos and wondered why the sound wasn't working. The volume light on the laptop base was indicated as red (which meant the volume was off, even when the volume on the laptop screen was on). The only way I was able to hear sounds from videos was when I put my ear phones on.
I read somebody say that this happened to them and they restarted/rebooted their computer. I did that and, expectedly, it didn't work. I came across this page, opened up "Device Manager," opened up "Sound, Video and Game Controllers." Right-clicked the "IDT Device" and then uninstalled it. My laptop then restarted and thankfully the sound was back up. I didn't need to download anything or right click the "IDT Installer" or "Right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button" or any of that. It thankfully came back without me having to do any of that. I restarted/rebooted my computer to see if it was a fluke, and thankfully it worked again. Now I don't have to use my ear phones. My ears didn't like being pumped with sound, even when it was on low. My "Digital Display Audio" is still not checked green. It says that it's "not plugged in." But hopefully I won't run into this problem again in the future. Because if I'm a week or two or a month removed, the repair people I initially went to for my internal hard drive problem, will say that this was a separate issue caused by me and will charge me extra, when it was in fact caused by them (not maliciously of course, I guess this kind of thing happens when you replace a hard drive, as do a lot of other things which I'm not beginning to see). Thanks DavidPK.

Freezes when gets back from suspend mode

My 2010 MacMini freezes and show a black courtain sometimes. This happens when gets back from suspend mode. The RAM has passed a test memory and it hasn´t any problem.
Please, sorry for my english.
Regards from Spain.
Mi MacMini de 2010 me muestra una cortinilla negra y me pide que lo reinicialice de vez en cuando. Le pasa cuando regresa de haber estado suspendido o con la pantalla en reposo. La memoria Ram ha pasado un test por si podía ser éste el problema.
Saludos.

Here you are:
Sun May 27 10:12:14 2012
panic(cpu 0 caller 0xffffff80002c473a): Kernel trap at 0xffffff7f819d9e67, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x000000000a157000, CR3: 0x000000017f555000, CR4: 0x0000000000000660
RAX: 0xffffff80242c3d00, RBX: 0xffffff802a41d200, RCX: 0xffffff80242c3d00, RDX: 0x0000000000617577
RSP: 0xffffff80e7c6bb58, RBP: 0xffffff80e7c6bb80, RSI: 0x0000000000000000, RDI: 0xffffff8012614000
R8: 0x7c1e500000000001, R9: 0x00000000bb7c364d, R10: 0xfffffe800768aa68, R11: 0x00000000000626d9
R12: 0x0000000000000028, R13: 0xffffff80242c3d00, R14: 0xffffff8018060880, R15: 0xffffff80242c3d00
RFL: 0x0000000000010246, RIP: 0xffffff7f819d9e67, CS: 0x0000000000000008, SS: 0x0000000000000000
CR2: 0x000000000a157000, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80e7c6b800 : 0xffffff8000220792
0xffffff80e7c6b880 : 0xffffff80002c473a
0xffffff80e7c6ba30 : 0xffffff80002da0cd
0xffffff80e7c6ba50 : 0xffffff7f819d9e67
0xffffff80e7c6bb80 : 0xffffff7f819da779
0xffffff80e7c6bbd0 : 0xffffff800063abcb
0xffffff80e7c6bc10 : 0xffffff7f819dae2d
0xffffff80e7c6bc40 : 0xffffff800065609b
0xffffff80e7c6bd80 : 0xffffff80002a3f08
0xffffff80e7c6be80 : 0xffffff8000223096
0xffffff80e7c6beb0 : 0xffffff80002148a9
0xffffff80e7c6bf10 : 0xffffff800021bbd8
0xffffff80e7c6bf70 : 0xffffff80002aef20
0xffffff80e7c6bfb0 : 0xffffff80002daa33
      Kernel Extensions in backtrace:
         com.apple.driver.AudioAUUC(1.59)[8F634EA0-B0A8-3577-918F-B27A8CF8C6CE]@0xffffff 7f819d8000->0xffffff7f819dcfff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[4A5A4624-7A52-3EA0-BB8D-5B265B086727]@0xfffff f7f812cd000
            dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80866000
            dependency: com.apple.iokit.IOAudioFamily(1.8.6fc17)[0FAF6C3F-B92F-30EA-B97F-86A38119C67F]@ 0xffffff7f80eec000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f808a0000
BSD process name corresponding to current thread: iTunes
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: XXXXXXXXXXXX
System model name: Macmini4,1 (Mac-F2208EC8)
System uptime in nanoseconds: 239987230897603
last loaded kext at 279002290275: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f807d5000, size 241664)
last unloaded kext at 250544845394: com.apple.driver.AppleMCP89RootPortPM          1.11 (addr 0xffffff7f81d93000, size 24576)
loaded kexts:
com.parallels.kext.prl_hid_hook          7.0 14920.689535
com.parallels.kext.prl_hypervisor          7.0 14920.689535
com.parallels.kext.prl_usb_connect          7.0 14920.689535
com.parallels.kext.prl_vnic          7.0 14920.689535
com.parallels.kext.prl_netbridge          7.0 14920.689535
com.logmein.driver.LogMeInSoundDriver          1.0.0
at.obdev.nke.LittleSnitch          2.4.0
com.apple.filesystems.smbfs          1.7.2
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AppleBluetoothMultitouch          70.12
com.apple.filesystems.autofs          3.0
com.apple.driver.AudioAUUC          1.59
com.apple.driver.ApplePlatformEnabler          2.0.5d2
com.apple.driver.AGPM          100.12.42
com.apple.driver.AppleHDA          2.2.0f3
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.AppleMCCSControl          1.0.26
com.apple.GeForce          7.1.8
com.apple.driver.AppleMikeyDriver          2.2.0f3
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.iokit.IOBluetoothSerialManager          4.0.5f11
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.2.2
com.apple.driver.AppleLPC          1.5.8
com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d0
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.5f11
com.apple.driver.AppleIRController          312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.iokit.SCSITaskUserClient          3.2.0
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCISerialATAPI          2.0.3
com.apple.iokit.IOAHCIBlockStorage          2.0.3
com.apple.driver.AppleEFINVRAM          1.5.0
com.apple.driver.AppleFWOHCI          4.8.9
com.apple.driver.AppleUSBHub          4.5.0
com.apple.driver.AppleSDXC          1.2.0
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleAHCIPort          2.3.0
com.apple.driver.AppleUSBEHCI          4.5.8
com.apple.iokit.AppleBCM5701Ethernet          3.1.2b2
com.apple.driver.AirPort.Brcm4331          530.4.20
com.apple.driver.AppleUSBOHCI          4.4.5
com.apple.driver.AppleHPET          1.6
com.apple.driver.AppleACPIButtons          1.5
com.apple.driver.AppleSMBIOS          1.8
com.apple.driver.AppleACPIEC          1.5
com.apple.driver.AppleAPIC          1.5
com.apple.driver.AppleIntelCPUPowerManagementClient          193.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1.3
com.apple.driver.AppleIntelCPUPowerManagement          193.0.0
com.apple.driver.AppleBluetoothHIDKeyboard          160.7
com.apple.driver.AppleHIDKeyboard          160.7
com.apple.driver.AppleMultitouchDriver          231.4
com.apple.driver.IOBluetoothHIDDriver          4.0.5f11
com.apple.kext.triggers          1.0
com.apple.driver.DspFuncLib          2.2.0f3
com.apple.nvidia.nv50hal          7.1.8
com.apple.NVDAResman          7.1.8
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IOFireWireIP          2.2.4
com.apple.driver.AppleHDAController          2.2.0f3
com.apple.iokit.IOHDAFamily          2.2.0f3
com.apple.iokit.IOSurface          80.0.2
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.iokit.IOAudioFamily          1.8.6fc17
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.ApplePolicyControl          3.0.16
com.apple.driver.AppleGraphicsControl          3.0.16
com.apple.iokit.IONDRVSupport          2.3.2
com.apple.iokit.IOGraphicsFamily          2.3.2
com.apple.driver.AppleSMC          3.1.3d8
com.apple.driver.IOPlatformPluginLegacy          5.0.0d0
com.apple.driver.IOPlatformPluginFamily          5.1.0d17
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.0
com.apple.iokit.IOUSBMassStorageClass          3.0.1
com.apple.driver.AppleUSBBluetoothHCIController          4.0.5f11
com.apple.iokit.IOBluetoothFamily          4.0.5f11
com.apple.iokit.IOUSBHIDDriver          4.4.5
com.apple.driver.AppleUSBComposite          4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.0
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.7
com.apple.iokit.IOCDStorageFamily          1.7
com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.0
com.apple.iokit.IOFireWireFamily          4.4.5
com.apple.iokit.IOUSBUserClient          4.5.8
com.apple.driver.AppleEFIRuntime          1.5.0
com.apple.iokit.IOAHCIFamily          2.0.8
com.apple.driver.NVSMU          2.2.9
com.apple.iokit.IOEthernetAVBController          1.0.1b1
com.apple.iokit.IO80211Family          420.3
com.apple.iokit.IONetworkingFamily          2.1
com.apple.iokit.IOUSBFamily          4.5.8
com.apple.iokit.IOHIDFamily          1.7.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          177.5
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          331.6
com.apple.iokit.IOStorageFamily          1.7.1
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.5
com.apple.iokit.IOPCIFamily          2.6.8
com.apple.iokit.IOACPIFamily          1.4
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Thank you!!!

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for detailed specs see attached Image

Hi,
I can't see the image, probably the Adminitrator has not approved it. Anyway dv6 is a series of dozens if not hundreds of diferent models, what is yours ? Normally it is possible for BOTH options:
1. Please check the following videos:
www.youtube.com/watch?v=QQx7PlIXFuE
www.youtube.com/watch?v=0P8eCA7u5Ec
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15.6-in, full high-definition (FHD), light-emitting diode (LED), AntiGlare display assembly in dark umber finish
654103-001
15.6-in, FHD, LED, AntiGlare display assembly in steel gray finish 654110-001
15.6-in, HD, LED, BrightView display assembly
In butter gold finish 641482-001
In dark umber finish 640431-001
In espresso black finish 640430-001
In linen white finish 640433-001
In Pacific blue finish 641479-001
In pearl pink finish 641481-001
In ruby red finish 640434-001
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Hi AOD13,
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Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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Message was edited by: tritoniadiomedea

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```````````````````````````````````````
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HP Pavilion DV6; Black Screen & Atikmpag.sys BSOD with external Monitor

Hello Guys.
I have HP Pavilion DV6 Core i7 with ATI Mobility Radeon HD 5650 Graphics Card. Two weeks ago, I started getting continous Atikmpag,sys BSODs. The operating system also started giving me warnings about the hardrive. After a few days, the BSODs got more frequent. Then one day, I was doing normal stuff on my PC and the Display Driver crashed. Instead of recovering, the PC froze. I forced restart my PC but it got worse. The display of my laptop went black. I connected the laptop to external monitor which detected the display. When I tried to load the windows, it started giving me the Atikmpag.sys BSOD on the start up. Now the operating system works fine in the Safe Mode but with nothing on the laptop's screen. The soultions I have tried so far are.
-Reinstalled the windows thrice
-Removed the drivers and installed the updated ones a bunch of times.
-Rolled back the bios to an earlier version
-Removed the hardrive and tried to load it from an operating system installed on external flash drive
-Tried loading the PC with linux on external flash drive
-Opened the laptop and cleaned it thoroughly
-Removed all the components and plugged them one by one.
-Removed the old Atikmpag.sys in system32 folder and expanded it with the latest ones.
-Installed every thing fresh from HP website
None of these tricks have given me any luck yet. The only way, I could use the operating system in normal mode, is to delete the atikmpag.sys file in safe mode and then log on back in normal mode. I also analysed the minidump file through window debugger and it says that atikmpag.sys is causing this crash with the TDR message. I did all these with an external monitor as the display of the laptop is black since that day.
Below are the detailed specs of my laptop.
OS Name: Microsoft Windows 7 (64 bit) Home Premium
Version: 6.1.7601
System Model: HP Pavilion Dv6 Notebook PC
Processor: Intel Core i7 Q 721 @ 1.60 GHz
Bios Version/Date: Hewlett- Packard F.29, 11/7/2011
Installed Physical Memory (RAM): 6GB
Graphics Card: ATI Mobility Radeon HD 5650 1 GB
I have tried almost every solution available on these forums but still have not gotten any where. I am wondering how could the display, graphics card and hard drive stop working at the same time .
I would really appreciate if someone colud help me through this problem.
Thank you
P.S. Kindly ignore my English mistakes as it is not my first language.

Hi Goloono,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
First I would like to reassure you your English was great, I had no problems understanding you.
I grasp that you are getting a black screen with the error message " Atikmpag.sys".
Here is a link to Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot.
Have you run The HP Support Assistant to help with updates and resolving issues.
Here is a link to a Microsoft Community Page with this exact issue. There are some suggestions that may help.
Blue Screen error with atikmpag.sys in Windows 7 .
Here is a link to the HP software and driver page. You will need to input your exact model of DV6 you have and follow the prompts. This page will have the recommended drivers and it will list bios updates. if there are any applicable ones.
HP Drivers & Downloads.
How Do I Find My Model Number or Product Number?
At one point you state you had a hard drive error, to rule that out I would run a diagnostics. SMART Media Test Error Appears when Notebook is Started
Please let me know if this has helped.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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