HP DV7-4073 Hinge & Case failure. (THANK YOU SUPPORT TEAM)

Question

I am hoping this posts will help others as there are many other posts like it that have been closed due to one reason or another. The stated cases of these HP Laptops having hinge issues after so much time and use is a growing concern and people know the HP name but find out after their purchase that the level of service is not what they expected. Personally, i purchased an HP DV7-4073nr back in October 2010 for school to get my degree. Around a year later, the case was cracking and splitting, and then the dreaded hinge issue came up. Fast forward 4 years later to today and thats where the happy ending finally happens. 
I sent an IM to an HP support rep (JeffHelp) thinking that i would never hear from anyone again about my problem. Not only did i get a voicemail (never answer 800 numbers) with a case number AND a case manager name, but i also got a case management callback number. after about 30 minutes on the phone I was told my unit (verifying serial number and model number) was way out of warranty as well as end of life/end of service. Luckily, i was talkign to someone who cared enough about living a dispoable lifestyle and helped me not only find the correct part, but was able to apply a very generous discount to the overall cost. 
Searching online for parts yeilded a very expensive cost for like new or grade A/B parts so i didnt think that spending over 100.00 dollars Americn for a single base piece was worth that. to my surprise, without even asking or questioning me it was added to my order. I am not going to go into great detail about that transaction but it was a complete jaw dropper and shock to me, and in a very good way.The bottom line to this post is that, yes, the products do obviously have some defects, and yes HP may have chosen to omit those facts after it was obvious and provide desirable compensation or repair for their products. 
One fact remains that even with parts; computer, car, or otherwise, if you want OEM, you are going to pay the OEM price or risk your money on ebay looking for the best replacement. Take a few minutes and research your exact problem, your part number(s), and what effects the damage may have had on the overall condition of your laptop. Once you have it all figured out, CONTACT HP. Create a thread, send an IM, shoot them an email. Do something. They seem to be caring more about their reputation lately as i have seen many support reps and and mods on this forum replying to customers and members, replies from those people saying how amazing they were treated, the really good options they were offered and how they had some of their faith restored in HP's customer service over the years. 
I would like to give a HUGE thank you-shout out to JeffHelp and Terri in the support division for all of your help, the unbelieveable customer service level you both went to and the understanding/concern for follow up that was offered. i am actually looking forward to my parts hoping they fix the problem and being in the support industry, i DEFINITELY think that credit is deserved where credit is due, especially in this case. 
The last thing i would like to say is that support is all about hearing the negative and bad results on a daily basis over and over until you want to jsut walk away shaking your head. I think in the light of all these performance issues their equipment is having, its high time we recognize the team members who go above and beyond to do what it takes to make an HP customer a happy customer! So here is my shout out to Jeff and Terri. 
THANK YOU VERY MUCH!!! 
You have restored my faith in HP Customer Support Division and I have a completely new outlook on your teams for their effort to make things right with me. Keep up the amazing work, we may be far and few inbetween, but those of us who egt that level of support, appreciate every bit of it. 

Answer 1

I am hoping this posts will help others as there are many other posts like it that have been closed due to one reason or another. The stated cases of these HP Laptops having hinge issues after so much time and use is a growing concern and people know the HP name but find out after their purchase that the level of service is not what they expected. Personally, i purchased an HP DV7-4073nr back in October 2010 for school to get my degree. Around a year later, the case was cracking and splitting, and then the dreaded hinge issue came up. Fast forward 4 years later to today and thats where the happy ending finally happens. 
I sent an IM to an HP support rep (JeffHelp) thinking that i would never hear from anyone again about my problem. Not only did i get a voicemail (never answer 800 numbers) with a case number AND a case manager name, but i also got a case management callback number. after about 30 minutes on the phone I was told my unit (verifying serial number and model number) was way out of warranty as well as end of life/end of service. Luckily, i was talkign to someone who cared enough about living a dispoable lifestyle and helped me not only find the correct part, but was able to apply a very generous discount to the overall cost. 
Searching online for parts yeilded a very expensive cost for like new or grade A/B parts so i didnt think that spending over 100.00 dollars Americn for a single base piece was worth that. to my surprise, without even asking or questioning me it was added to my order. I am not going to go into great detail about that transaction but it was a complete jaw dropper and shock to me, and in a very good way.The bottom line to this post is that, yes, the products do obviously have some defects, and yes HP may have chosen to omit those facts after it was obvious and provide desirable compensation or repair for their products. 
One fact remains that even with parts; computer, car, or otherwise, if you want OEM, you are going to pay the OEM price or risk your money on ebay looking for the best replacement. Take a few minutes and research your exact problem, your part number(s), and what effects the damage may have had on the overall condition of your laptop. Once you have it all figured out, CONTACT HP. Create a thread, send an IM, shoot them an email. Do something. They seem to be caring more about their reputation lately as i have seen many support reps and and mods on this forum replying to customers and members, replies from those people saying how amazing they were treated, the really good options they were offered and how they had some of their faith restored in HP's customer service over the years. 
I would like to give a HUGE thank you-shout out to JeffHelp and Terri in the support division for all of your help, the unbelieveable customer service level you both went to and the understanding/concern for follow up that was offered. i am actually looking forward to my parts hoping they fix the problem and being in the support industry, i DEFINITELY think that credit is deserved where credit is due, especially in this case. 
The last thing i would like to say is that support is all about hearing the negative and bad results on a daily basis over and over until you want to jsut walk away shaking your head. I think in the light of all these performance issues their equipment is having, its high time we recognize the team members who go above and beyond to do what it takes to make an HP customer a happy customer! So here is my shout out to Jeff and Terri. 
THANK YOU VERY MUCH!!! 
You have restored my faith in HP Customer Support Division and I have a completely new outlook on your teams for their effort to make things right with me. Keep up the amazing work, we may be far and few inbetween, but those of us who egt that level of support, appreciate every bit of it.