HP dv7 notebook PC does not recognise the dvd burner.
HP dv7 notebook with win7 64bit does not recognise the dvd burner.A diagnostic check says the dvd is working but it cannot play or burn CDs,DVDs as the DVD does not appear with the other HDs in the computer window.Can anyone help?
Hi,
It's possible that this is a hardware issue with the optical drive itself, but try running automated fixit from Microsoft on the link below.
Windows 7
Check if the drive is now working.
If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now works.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience
Similar Messages
-
I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?
Also, when I tried to Restore the settings, an Error Message pops up that says " The iPhone software update server could not be contacted. The requested resource was not found.
I'm trying to free up space on my phone by removing [literally] thousands of old photos which were originally synched to the phone, because I had forgotten to uncheck the photos button when I synched it ages ago.
I have also tried synching it on my 24" iMac (running OSX Snow Leopard). But again, when I try restoring the phone through itunes, it says the file is corrupted. It sggests unplugging the device, and then plugging it in again. I have done this numerous times with no success.
I'm guessing it must be because my phone (and versions of iTunes, and OSX) are all too old.
Please can anybody help.
Cheers,
Dan_nz.There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
-
I am a windows user that has converted to Mac and loving it but when I updated to Lion my wireless internet dongle would not work anymore and the Macbook Pro does not recognise the device at all so I am unable to reinstall it again. Any ideas would be greatly appreciated.
Go to Finder > Preferences then select the General tab
Make sure External disks is selected. -
I have recently purchased a used iPhone 4, when I pulg it into my pc a skull icon appears instead of the apple. The pc also does not recognise the iPhone. The phone was originally purchased in March of this year, so it is under 12 months old. Has anybody encountered this problem and or know how I can fix the phone? Thanks
You have apparently purchased a jailbroken phone. You can try to get it into recovery mode, then restore as new, but no guarantee it will work.
http://support.apple.com/kb/ht1808 -
trying to reinstall my adobe photoshop and premier on computer the adobe download does not recognise the serial nos that i have that are in my adobe account.thanks,gem
Here are a couple links that might help
Error "The serial number is not valid for this product" | Creative Suite
Creative Cloud applications ask for serial number
And try using this cleaner
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
when i try to download the software onto my mac, i receive a message saying that safari cannot open the specified address as OS X does not recognise the internet address starting with "aam". Please please can someone shed some light on this, its driving me MAD!!!
Try and download the Desktop Application First before trying to install any other Adobe Product. The link for AAM is Safari looking for Desktop Application in your machine.
Creative Cloud Help | Creative Cloud for desktop -
My computer (MacBook mid-2007) does not recognise the battery suddenly. A cross appears on the image. I have tried uninstalling and re-installing it but it didn't help. Is the battery dead?
Welcome to the Apple Support Communities
Try resetting the SMC > http://support.apple.com/kb/HT3964
If it doesn't work, take the Mac to an Apple Store to get it diagnosed -
Itunes does not recognise the ipod after update to itunes 8.2.0.23
Hi, Now find, after putting new songs in my play list, that when I plug in ipod to update songs on ipod itunes does not recognise the ipod.
The version of iTunes I updated to was 8.2.0.23 - everything worked fine until then. I see there is a newer version 8.2.1 now available - do you think by installing this the "unable to recognise" problem would be fixed???
Thanks for your thoughts!I have a similar problem with the iPhone. Tried everything you can think of and then some. There is apparently some devastating bug 7.6 introduced into normal USB device recognition. I've been able to force the phone into recovery mode; the boot recovery USB driver does still work. Restoring the phone every time I need to sync is both scary and time-consuming.
-
I have a red X in a circle which sometimes changes to the apple logo but nothing else happens after i try every suggestion; Windows nor itunes does not recognise the ipod; what do you suggest?
You could possibly try a restore from itunes or from the ipod itself, otherwise go get it looked at/replaced, that sounds like a software issue.
-
I have an iPod Touch 4th gen player and cannot connect to a Sony blu-ray BDV-E970W player. Sony system does not recognise the iPod. Do I need to link the Sony to the net and upgrade the software on the dvd player?
As the other replier said, contact Sony. It may not be compatible with the iPod.
-
my i pad shows connect to itunes but my computer does not recognise the devise -- it was ok until i tried to do a software update
Try and force iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
Exported my video from Elements 12 - format mp4 but Powerpoint does NOT recognise the video file. Why?
.wpl appears to be a Windows Media Player playlist. I can find no conversion software for that, and Windows Media Player is not available for Mac anymore.
If you can persuade him to download iTunes and create the playlist as mp3 in a iTunes playlist, or even just burn the base mp3 files to CD as a data disc, that's about the only solutions I can suggest. -
My ipad is dissabled as it does not recognise the passcode i have put in after updating the software . How can i unlock ?
I updated my iPhone 4S to IOS 7.0.2 then tried to use a complex password instead of 4 numbers.
Even though the password was verified and correct, I am now locked out of my device.
Unfortunately I do not have a recent backup of my device and, as far as I know, a restore from backup is the only solution to the problem. -
I am trying to install a brand new WD 500 gb sata internal hd in my macbook pro. the original install dvd does not recognise the hd. all hardware is ok. any help?
For some reason OS X disks (whatever edition or flavors) that are supplied with Apple products only seem to contain a limited knowledge of available hard drives on the market at the time of thier publishing. This (rather opportunistically) creates a "Best Before" stale-OS X-software-copy situation where upgrading to or replacing a defective internal SATA hard drive with a newer, better or larger one is a largely hit and miss affair.
If you buy the latest and greatest disk drive available for any older Mac you are likely to run into unresolvable problems making a clean re-install of your own, old edition or flavor of OS X onto any newer or larger hard drive since the OEM (gray) "OS X Install Disks" that Apple supply with retail products seem to contain only time-sensitive lists/mapings of then-known target drives that the Drive Management Tool in the then-published old "Installer Software" will support.
Presumably new (colorful "X") retail versions of OS X (10.whatever.whatever) also contain time-limited Installers with limited knowledge of and adaptability to/compatability with a limited number of old hard drives then kicking-around on the market.
This is especially a problem nowadays since the countless "puny old" hard drives that have been on the market are largely obsolete in a few months time, as manufacturers continue to produce larger and cheaper units, discontinuing older puny products... So if your drive fails you need an exact old (or similar familial) replacement drive for your "backup copy of OS X" to do a fresh, clean OS X re-install. Otherwise you need to purchase a new retail version of OS X, since yours is now effectively obsolete. Purchasing an old, puny drive to re-install your version.flavor of OS X to avoid buying a new version of OS X is a rather false economy.
If you still have a working old hard drive with your old polluted 10.version.flavor of OS X still working on it you apparently must clone it with Time Machine or the newest version of Disk Utility (disk image copying) to most newer, larger drives, and a clean reinstall to such new hard drives is not possible. -
I was trying to update my Security Questions this morning but got 'Timed Out' I've just tried again to get into my security settings but the system does not recognise the information I'm putting in. Can anyone tell me how I can correct this problem. I can still log-in.
Best wishesWelcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)
Maybe you are looking for
-
ITunes artist's listings in iTunes 11
This concerns listing in the latest version of iTunes. Becausee iTunes defults to artists (people) by their first names (the illiterate not too bright method in my opionon) when I started using iTunes I carefully listed the "Artist" using last name,
-
Ipod Nano 6th Gen. is not being recognized by Itunes!!!
on my mac, i reseted/restarted the ipod and my mac. i updated itunes. But still no luck. All i want to do is transfer photos from mac to ipod. please suggest any free software that might be able to just let me transfer photos.
-
I know you had to use Flash Player 5 for previous QT export from Flash, but does the latest QT support Flash at all? There isn't even a place to check Flash support in QT 7.1.5's advanced settings that I can see. Is there any way around this? It work
-
Undo with Memento pattern vs swing undo
I was tempted to add this question to the end of http://forum.java.sun.com/thread.jsp?forum=425&thread=440740&tstart=0&trange=15 but I've had a poor response in the past by adding a question to the end of an existing thread. I am working on a project
-
Why is the picture in my contact card different from the picture in my iMessages on my MacBook Air?
I just downloaded the iOS 8.0 on my iPhone 4s and i synced my mac with my phone. The picture in my iCloud account on my phone and on my Mac in my contact card are the same, but when I write a message from the Messages on my Mac, there is a different