Hp dvd 1040i Disk tray doesn't open half the time

My disk tray is awful to try to open. I press the button, activity light, lights, but the tray doesn't open. Press and hold the button and the same thing happens. I have to go into Windows Explorer (XP sp3) and right click the drive and select "eject" to get the disk tray open. About 10% of the time the button described above does work, 90% not.
I noticed in my device manager the drive is described as "HP DVD WRITER 1040d". Did I get the wrong driver with this drive?  I cannot find any DVD support on the HP site.

I wanted to add that the "pin method" of opening the drive is also requires multiple tries and seems no more successful overall than just pushing the button repeatedly.  I actually have the best luck getting them to open by applying leverage with the tip of a knife as I push the button. 

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