HP DVD A DH16AAL

I have a HP Pavillion Slimline S5510Y.
The following error comes up when I start my computer
HP DVD A DH16AAL SCSI CdRom device has a problem
It is telling me an alternate driver may be providing this functionality (code 32).
I have tried uninstalling the driver and letting the PC rediscover it but that didn't work. I can hear the drive running so I know it has power. Please help.

Sounds like the drive is failing or has failed, if windows reinstalled the driver and it has the same error, it is a problem with the DVD drive itself.
One thing you can try is to remove the drive from the notebook and reseat it onto the motherboard connector several times to clean the contacts and make sure it is seated properly on the connector.

Similar Messages

DVD\CD ROM driver problems

Windows 7 64-bit. I got a HP DVD A DH16AAL SCSI CdRom, and is saying a driver (service) for this device has been disabled. An alternate driver may be providing this functionality (code 32), how do i fix this

Hi,
With the optical drive connected, open windows Conyrol Panel, open Device Manager, open DVD/CD - ROM drives, right click on the DH16AAL and select Uninstall. When this process has completed, restart the PC and let Windows re-discover the Hardware and hopefully reload the driver.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Display driver stopped responding

Hi,
I get the above message and followed one of the links on a prior thread but when it completes the diagnostic I can not go further;
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?cc=us&prodNameId=4023815&prodSeri...
Can you rec'd the updates for drivers I need and where I can find them?
System Information
Time of this report: 5/1/2013, 10:20:43
Machine name: MYCOMPUTER-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq 6000 Pro MT PC
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU E7600 @ 3.06GHz (2 CPUs), ~3.1GHz
Memory: 4096MB RAM
Available OS Memory: 3992MB RAM
Page File: 3939MB used, 4041MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Manufacturer: Intel Corporation
Chip type: Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2E12&SUBSYS_3048103C&REV_03
Display Memory: 1695 MB
Dedicated Memory: 32 MB
Shared Memory: 1663 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL E197FP
Monitor Id: DELA024
Native Mode: 1280 x 1024(p) (60.020Hz)
Output Type: HD15
Driver Name: igdumd64.dll,igd10umd64.dll
Driver File Version: 8.15.0010.1749 (English)
Driver Version: 8.15.10.1749
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/13/2009 19:41:07, 5437952 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-6D52-11CF-5975-4210A3C2C535}
Vendor ID: 0x8086
Device ID: 0x2E12
SubSys ID: 0x3048103C
Revision ID: 0x0003
Driver Strong Name: igdlh.inf:Intel.Mfg.NTamd64...1:iEGL0:8.15.10.1749ci\ven_8086&dev_2e12
Rank Of Driver: 00EC2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Sound Devices
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C3048&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/20/2010 21:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C3048&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/20/2010 21:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3A65
| Matching Device ID: usb\root_hub
| Service: usbhub
Gameport Devices
PS/2 Devices
+ HID Keyboard Device
| Vendor/Product ID: 0x413C, 0x2005
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x413C, 0x3200
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 208.9 GB
Total Space: 239.3 GB
File System: NTFS
Model: WDC WD2500YD-01NVB1 ATA Device
Drive: D:
Model: hp DVD A DH16AAL ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
System Devices
Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_3048103C&REV_A2\3&21436425&0&F0
Driver: n/a
Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A
Device ID: PCI\VEN_8086&DEV_3A6A&SUBSYS_3048103C&REV_02\3&21436425&0&EF
Driver: n/a
Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_8086&DEV_3A02&SUBSYS_3048103C&REV_02\3&21436425&0&FA
Driver: n/a
Name: Intel(R) 82567LM-3 Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_10DE&SUBSYS_3048103C&REV_02\3&21436425&0&C8
Driver: n/a
Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A69
Device ID: PCI\VEN_8086&DEV_3A69&SUBSYS_3048103C&REV_02\3&21436425&0&D2
Driver: n/a
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_2E17&SUBSYS_3048103C&REV_03\3&21436425&0&1B
Driver: n/a
Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A68
Device ID: PCI\VEN_8086&DEV_3A68&SUBSYS_3048103C&REV_02\3&21436425&0&D1
Driver: n/a
Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_8086&DEV_2E16&SUBSYS_3048103C&REV_03\3&21436425&0&1A
Driver: n/a
Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A67
Device ID: PCI\VEN_8086&DEV_3A67&SUBSYS_3048103C&REV_02\3&21436425&0&D0
Driver: n/a
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_2E14&SUBSYS_3048103C&REV_03\3&21436425&0&18
Driver: n/a
Name: Intel(R) ICH10 Family PCI Express Root Port 2 - 3A72
Device ID: PCI\VEN_8086&DEV_3A72&SUBSYS_3048103C&REV_02\3&21436425&0&E1
Driver: n/a
Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A66
Device ID: PCI\VEN_8086&DEV_3A66&SUBSYS_3048103C&REV_02\3&21436425&0&EA
Driver: n/a
Name: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Device ID: PCI\VEN_8086&DEV_2E13&SUBSYS_3048103C&REV_03\3&21436425&0&11
Driver: n/a
Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A70
Device ID: PCI\VEN_8086&DEV_3A70&SUBSYS_3048103C&REV_02\3&21436425&0&E0
Driver: n/a
Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A65
Device ID: PCI\VEN_8086&DEV_3A65&SUBSYS_3048103C&REV_02\3&21436425&0&E9
Driver: n/a
Name: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Device ID: PCI\VEN_8086&DEV_2E12&SUBSYS_3048103C&REV_03\3&21436425&0&10
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3A6E&SUBSYS_3048103C&REV_02\3&21436425&0&D8
Driver: n/a
Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A64
Device ID: PCI\VEN_8086&DEV_3A64&SUBSYS_3048103C&REV_02\3&21436425&0&E8
Driver: n/a
Name: Intel(R) 4 Series Chipset Processor to I/O Controller - 2E10
Device ID: PCI\VEN_8086&DEV_2E10&SUBSYS_3048103C&REV_03\3&21436425&0&00
Driver: n/a
Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6C
Device ID: PCI\VEN_8086&DEV_3A6C&SUBSYS_3048103C&REV_02\3&21436425&0&D7
Driver: n/a
Name: Intel(R) ICH10D LPC Interface Controller - 3A1A
Device ID: PCI\VEN_8086&DEV_3A1A&SUBSYS_3048103C&REV_02\3&21436425&0&F8
Driver: n/a
DirectShow Filters
DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
DSP Group TrueSpeech(TM),0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713
PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713
WDM Streaming Rendering Devices:
HD Audio Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Audio Renderers:
Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713
EVR Power Information
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

I understand that you need the driver for your system.
The drivers are available under graphics in this document.
However, if the driver on the site is not working for you, I recommend posting in the business support forums found here.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Photoshop CC won't open or create files in Windows 8.1 Pro

When I open up Photoshop CC 2014, the program won't open or create files... it just sits there. No error message of any sort. This happens when opening from within the program and from opening through windows. I installed CC as soon as I installed Windows on this computer.
Here's other pertinent information:
Operating System
Windows 8.1 Pro 64-bit
CPU
Intel Xeon E3 1231 v3 @ 3.40GHz 87 °F
Haswell-WS 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-27)
Motherboard
ASRock H97M Anniversary (CPUSocket) 85 °F
Graphics
HP S2031 (1600x900@60Hz)
1023MB NVIDIA GeForce GTX 650 (PNY) 103 °F
Storage
931GB Crucial CT1000BX100SSD1 (SSD) 76 °F
Optical Drives
hp DVD A DH16AAL
Audio
Realtek High Definition Audio
I've seen lots of other threads of this exact problem. Any help appreciated. Thank you so much!
AC

If CC 2014 starts can you use menu Help>System Info and post that info here.

Help - Optical drive firmware downgrade

I'mm having problem with my DVD drive after updating the firmware...I want to know how to downgrade my optical drive formware from previous version..Thank you!

When I open Device Manager and click on the DVD/CD drive is shows hp DVD A DH16AAL SCSI.
When I click on the links you provided, nothing listed for that drive.
boong

Error Code: BIOHD-3 ?

Hello.
Last night when i tuned on my computer, i got a problem... Windows was about 10-30min to start up, finally I went into the the desktop, but after a bit windows start freezing and asked me to shut down my computer. Later on i ran a "diagnostic scan" and endeted up with this. I am running Windows 7 64-bit on my HP Pavillion "p6361sc"
Testing: Intel (R) Core(TM) i3 CPU 530 @ 2.93Hhz Passed
Testing: Memory (6144 MB) Memory Passed
Testing: WDC WD10EADS-65M2B0 (2D9952007702) Passed
Testing: hp DVD A DH16AAL (2D9952007702) Passed
Testing: Boot Path Warning
Error Code: BIOHD-3
Warning: No bootable drives detected.
Suggestions: Please Contact HP Support.
Press any key to continue.
I don't know if it's my HDD or my motherboard ?

Hi WayneB1,
You are correct that you will need to contact HP and get a set of recovery discs. Once you have those you will need to replace your hard drive. In Big_Dave's second post there is a link on how to replace a hard drive. The link below will help you order recovery discs.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=bph07143
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Stuck: Need Disk repair but DVD drive dead and only have USB 1

[1 Ghz flat-panel iMac with USB 1 ports (no USB 2) and also Firewire 400]
I noticed a strange discrepancy (small but concerning) between the size of a folder on hard drive (folder of all mp3's with no subfolders) and the backup of the same folder on a mounted thumb drive.
(The size difference was not due to any invisible .DS_Store files and both folders are displayed in List view format.)
Disk Utility reports three things:
1. Incorrect number of thread records
2. Volume Bit Map needs minor repair
3. Checking volume information.
Volume free block count",0) [I might have mangled this line]
(It should be 13438611 instead of 13437937)
Here is the GOOD (but these are useless as explained under the "Bad"):
- I have a Tiger 10.4 boot DVD for a repair ==>but see below
- I also have a Disk Warrior disk (never used)
Here is the BAD:
- My built-in optical drive [Pioneer DVD-RW DVR-105] is -- I now discover - defunct and DEAD - it does not run the Tiger Boot DVD (in pristine shape).
- I bought an external SuperDrive (unopened) but I believe no boot from USB 1 is possible in PowerPC so a SuperDrive with USB 1 is useless.
Questions:
1.) Is there any way to boot from some external source (optical drive is DEAD) to run Disk Utility and/or Disk Warrior? -- I see none in this case! (gulp).
2.) More importantly (and this is my fundamental concern): Do the three Disk Utility hard drive issues constitute any direct threat to the integrity of my files?
I have almost everything backed up to duplicate thumb drives over these many months as standard practice.
Are these Disk Utility errors fully isolated to hard drive directory-keeping...or do these directory damage errors pose the possibility of mangling or harming my files or their metadata (filesize, etc.).
Put another way, when files are backed-up from a hard drive under the Disk Utility reports above, do they remain unharmed and undamaged by the situations reported by Disk Utility?
Thanks,
Bill

Jeff and Michael,
Thank you both for your generous and thoughtful input.
Michael: As I slept on it overnight, the exact same idea occurred to me of trying a Target Mode to the iMac from my Lion MacbookPro (I have it but stupidly have yet to use it much!).
I did buy a Firewire 800 (MBP) to Firewire 400 (iMac) adapter cable a few months ago!
CONCERN: Would there be potential compatibility issues or risks in running Lion 10.7's Disk Utility against the hard drive of the old OSX 10.4 iMac in Target Disk Mode?
==> Assuming an "it's ok" answer to the Target Disk question, would the majority of users agree that the Target Disk Mode would be more prudent than running:
fsck -fy in Single User Mode
I have never done fsck -fy before especially because I was under the impression there were issues with Journaled drived but from what I have read today...it looks ok to do)
Jeff: Can't thank you enough for the reference to the OTW DVD drive. I might first invest $10 in one of those DVD lens cleaner disks that I've read about. It's probably not the issue or else why would the drive read commercial Music cds perfectly well!
Thanks,
Bilil

How do I install bootcamp on the new drive that I installed with the dvd drive adapter

Hello, I have a macbook pro mid 2012 13 inch, I have just earned some money, enough to buy a SSD, and I happily went to the store and bought a samsung evo 840 120gb SSD. My plan was to clean install windows 8.1 on the SSD, I already had bootcamp on the 500GB HDD with windows 8 that came with the mac, so I backed up the important files from the windows partition. I deleted the partition, and restored it to the mac's partition (which I was going to partition again after the windows installation is complete for the storage for my windows partition) I made a installation usb with the iso I have made with bootcamp assistant, and waited. After that was done I restarted my computer holding the option key, then I booted into the EFI boot partition, and went through the process, entered the serial key, and agreed the thing, and then when I did the format it said it couldn't do it, so I took it out put it in an external hard-drive case, then I plugged it into my windows 8 laptop, then I opened command prompt, then I typed "diskpart", then after the administrator thing popped up, I clicked yes, then in the diskpart prompt, I typed in "list disk", and my SSD was disk 1, so I did "select disk 1" then I typed "clean" Then I went into the drive manager, then a thing popped up saying which one would I choose between MBR or GPT so I selected GPT, then made a new NTFS partition on the SSD, then took it out, then I popped it back in then went through the installation, until the actual installing part where after copying files is done, this pops up "Windows cannot install required files. Make sure all files required for installation are available, and restart the installation. Error code 0x8007045D" So I downloaded a torrent because I had thought that this was corrupted, and downloaded a torrent from a website, and downloaded the iso, and I tried and the same error, again and again of taking out the drive from my computer to format it and putting it back in again (since there was some files made on the SSD) so I had decided that I would download a windows 8 torrent, then I did then it couldn't even start, so I want to install windows 8.1 on my macbook pro, on a separate drive in the the DVD cage (not external, internal), would there be any way to do it, please help!
Specs:
Macbook Pro Mid-2012
OSX 10.8.5
i5-3210m
Samsung 2x4GB 8GB RAM (Dual Channel)
Hitachi 500GB (comes with it) in the normal hard drive cage
Samsung EVO 120GB SSD in the DVD cage

1. The disk layout in OSX Disk Utility.
2. Choosing the Free Space partition.
3. Executing the installer
4. After the installation, from W8.1 Disk Management.
5. On a soon-to-be-released OS, diskutil list before and after W8.1 EFI installation.
diskutil list
/dev/disk0
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *256.1 GB   disk0
   1:                        EFI EFI                     209.7 MB   disk0s1
   2:          Apple_CoreStorage                         128.7 GB   disk0s2
   3:                 Apple_Boot Recovery HD             650.0 MB   disk0s3
/dev/disk1
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:                  Apple_HFS OSY-MBP13              *128.3 GB   disk1
                                 Logical Volume on disk0s2
                                 AFB7276E-51EF-478F-98A1-47D941BD9843
                                 Unencrypted
diskutil list
/dev/disk0
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *256.1 GB   disk0
   1:                        EFI EFI                     209.7 MB   disk0s1
   2:          Apple_CoreStorage                         128.7 GB   disk0s2
   3:                 Apple_Boot Recovery HD             650.0 MB   disk0s3
   4:         Microsoft Reserved                         134.2 MB   disk0s4
   5:       Microsoft Basic Data                         126.4 GB   disk0s5
/dev/disk1
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:                  Apple_HFS OSY-MBP13              *128.3 GB   disk1
                                 Logical Volume on disk0s2
                                 AFB7276E-51EF-478F-98A1-47D941BD9843
                                 Unencrypted

How to connect my Macbook Pro to play dvds on my TV

What cables and which output ports are best to play DVDs on my Macbook pro and displaying the movies on my TV? I was thinking the video output would be either "mini display" or "firewire" and the audio would be the headphone audio out port, but I'm guessing and I would rather not buy a lot of cables I don't need.

Actually, mini displayport is digital only so you can only output to digital standards like DVI or HDMI. If you have an old CRT w/ RCA inputs (the red, yellow, white inputs) then you won't be able to connect your MBP (at least not w/o an expensive convertor). There is a DVI to video adaptor but that is b/c DVI can transmit both digital and analog; your MBP, however, is not capable of sending an analog signal through there.
Long story short, if you have a new TV w/ digital inputs, then there are a lot of options, but realistically none if you don't have digital inputs.
You can buy this combination for HDMI:
http://store.apple.com/us/product/MB570Z/A?mco=NDY5OTA2OQ
http://store.apple.com/us/product/TR842LL/A?mco=NDY5NzgwMw
You can also buy a mini displayport to hdmi adapter and hdmi to hdmi cable from amazon (or other electronics stores).
If your TV accepts DVI, you can get this combination:
http://store.apple.com/us/product/MB570Z/A?mco=NDY5OTA2OQ
& a DVI to DVI cable not sold at the Apple store.

RECORDING DVD FROM VCR

HOW DO I RECORD A DVD FROM A VCR? I BOUGHT A APPLE MINI-DVI TO VIDEO ADAPTER AND A S CABLE ADAPTER, IT ALL HOOKS UP, BUT IT DOESN'T SHOW UP AS BEING THERE. HELP! ANYBODY! I WOULD LIKE TO DUB MY CHILDS MOVIES OF WHEN SHE WAS YOUNG BEFORE THEY ROT AWAY ON VCR TAPE. ANY SUGGESTIONS?
imac G5 20" Mac OS X (10.4.5) just received

FYI.
I recently purchased the EyeTV 200 (Firewire).
A refurb direct from Elgato for $200.
(http://www.elgato.com/indexfr.php?file=shoponlinesh
opeyetv200refurb)
Yeah, I got the "200" because I'm transferring 300 training sessions from VHS to DVD. I use the RCA inputs (three wire plug type - white & red (sound) and yellow (video)). EyeTV200 does a fine job.
I also use our Canon GL2 to pass the video through the camera via firewire into my Intel iMac. I find EyeTV 200 easier (and I can watch and record TV!) while at work! (WaaHOO!)
This is for the analog signal. TEh EyeTV 500 is for
digital cable.
Didn't know that. Saw the "500" but thought it was for HDTV only. Thanks for the info.
Comes with EyeTV software which allows you to view a
TV guide (titantv.com) and click what you want to
record.
True! You can even schedule it to record like a VCR. I set it up to record "Amazing Race" before leaving work because the program comes on late and I wanted to see it. Got to work and there it was!
Has S-Video as well as Composite video and stereo
audio inputs.
So true. I also have a VCR with S-Video and it works just dandy with EyeTV 200.
I'm in the process of putting my videos onto DVD with
it.
Let's you save directly as MPEG 1, 2, or 4.
Also exports to DV, iPod, H.264, DIVX, HD720, HD1080.
etc.
Between this and iDVD and iMovie HD, it's some pretty
wicked stuff.
Ain't it so! Two happy EyeTV users playing on their Macs!

HT1151 i have a new apple external dvd drive, and i can't get it to work with my iMac?

I have a new apple dvd drive, I was told it will work with my imac, but when i plug it in ...nothing... iv been for update... still nothing. How can i get it to work???

If it is this drive, note that it is for MBA's and Mini's only:
http://store.apple.com/us/product/MC684ZM/A
Ciao.

I am trying to build a DVD from an Everio Camcorder in 16:9. but output is 4:3

Hi,
I can't seem to be able to fix this problem. The settings I use in Premiere Elements 9 are as follows when I Open the project: NTSC, Hard Disk Flash Memory Camcorders, Widescreeen 48KHZ. When I bring my scenes in the timeline, I get a warning:"Mismartched Project Setting Preset" . I does not matter if I click Yes or no, they come out 4:3. Also when I create a DVD, I use the setting NTSC Wide Screen Dolby DVD.
I can figure out what to do to fix that. Also, just spent an hour on the phone with a tech about blurry output and the resolution was to change my files .MOD to .M2V. It could be a pretty long process. With those issues, it is getting to be pretty frustrating.
Thanks for your help,
Luc

Lut,
Welcome to the forum.
What are the full specs. of your MOD, and M2v files?If you do not know exactly, you can use G-Spot, or MediaInfo, to gather that info.
That info might help pinpoint the issue.
Good luck,
Hunt

Script to open and close CD and DVD

Hi everyone,
My MAC has an internal CD burner and an external DVD burner. I would like to know if it could possible to create two scripts that, by clicking , it would open or close (depending of the status) my CD and another one for my DVD burner.
I look at the list of functions, and I could find only eject. I new to Automator.
Thanks a lot

Bruno,
I believe you will find what you want at the following discussion forum item:
http://discussions.apple.com/thread.jspa?messageID=1337938

How do i back up my itunes library to multiple dvd's

I have 7.32GB of music file and from the instructions provided for copying my music folder to a dvd, it tells me the dvd is not large enough...duh.....but it doesn't give me the option to use multiple dvd's. I tried zipping the file but that still doesn't work.
i have loaded all my music on one computer. I want to make a copy of it to place on my work computer.

Doublechecking, tex ... are you using the following instructions to create backup DVDs for migration to the work PC? (The plan being that you then take those to the work PC and then "Restore" the backup to the different PC?)
How to back up your media in iTunes
... or are you using a different sort of technique?

Can't install Snow Leopard on MacBook Pro - DVD won't mount

I am unable to install Snow Leopard on my MacBook Pro as the DVD won't mount. This is an early 2008 vintage MacBook Pro, intel core duo...
I'm using a OS X Snow Leopard install DVD (family licensed). This DVD has been used to install 3 other Macs in my house without a problem (about a year ago), but cannot be used to upgrade my MBP. Actually, this disk mounted on the MBP exactly once - inserted with system up, the disk mounted. Upon running the installed (a year ago), the computer restarted but hung in boot. After getting the disk ejected and the computer restarted, the disk would never mount again. I've defered upgrade for a year but at this point need to upgrade my MBP at least to Snow Leopard and possibly Lion.
The problem doesn't seem to be with the DVD, since it continues to mount fine in other computers, and in fact a borrowed Snow Leopard DVD also will not mount on the MBP.
BUT ... the problem also does not seem to be with the optical drive in my computer, as it can read & mount the install/restore disks that came with the computer as well as other CDs and DVD ROMs. Only the Snow Leopard install DVDs fail to mount.
I've also tried mounting the 10.6 install DVD on my Mac Pro desktop, making it available over the network (ethernet) with DVD/CD sharing. I can mount the remote disk from my MBP that way, but when I launch the installer, the application launches (its own menus are displayed, I can quit from menu, for example) but does nothing -- no windows open, nothing.
I've also tried "Remote Install" (again with the DVD made available with the Remote Install MacOS X application on my desktop), but when I boot the MBP with option held down, the remote disk is not available as a startup disk.
Zapping the PRAM did not help.
Am off to the store to get an optical drive cleaning kit and a blank DVD big enough to burn a new disk image, but would appreciate any further ideas at this point....

Solution that worked: Copy the Install DVD to a USB flash drive and boot from that.
http://www.maciverse.com/install-os-x-snow-leopard-from-usb-flash-drive.html
Up and running with Snow Leopard now and working on the updates.

HP DVD A DH16AAL

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