HP e-All-In-One Officejet Pro 8600 N 911a

This printer has started to print a faint line approximately every one inch through photos. I'm using Windows 8.

Hello bucky51,
Hello,
Please click HERE to access the steps that should resolve the issue .
Regards,
Jabzi
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My HP L7780 all-in-one officejet pro will not print when inserting an original on the screen.

When I insert an original document on the copy screen, an error msg appears "original loaded" please re-load and try again. The printer functions properly from the auto feed and from computer commands. How do I remove "Original Loaded" from the printer screen so it operates correctly?

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue, specifically the Print Diagnostic Utility.
It may also help to reset the printer as described here.
Bob Headrick, HP Expert
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OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hello: I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software. I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
I'm using an HP Pavilion dv7 laptop running Windows 7 Home Premium ver 6.1.7601 Service Pack 1 build 7601.
I found an entry in All Programs called I.R.I.S. registration but can't figure out what to do with it. Any help is appreciated.
Thanks,
John

Hi,
It's an option during the installtion process. Please try the following Utility:
http://ftp.hp.com/pub/softlib/software12/COL29914/HU-135728-1/hpusetup.exe
Regards.
BH
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HP Officejet Pro 8600 e-All-in-One Printer - N911a: Scan & Copy in color results in full cyan page

Product Name: HP Officejet Pro 8600 e-All-in-One Printer - N911a
OS: Windows 8.1 64 bit
I noticed the problem: After I scanned a medical card that was 80% cyan.
Problem: The problem persists when scanning/copying using the ADF or using the scanner glass bed.
Only occurs during color scanning or copying. I can print a file from my laptop or home pc with no issues, as long as the color file did NOT come from my printer.
If I had scanned the small O'Riley's note in black & white there would have been no streaking.
I have reset, used the HPP Dr., cleaned the glass, etc, & followed Solutions 1 - 3 http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02881567&lc=en&product=4323659&tmp...
I sincerely appreciate your assistance.
Rene'

Hi @Veritasabt,
I see that you are having issues scanning and copying in color from the glass and the ADF. Thank you for providing the screen shot. I can help you out today.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP Officejet Pro 8600 N911a Firmware.
Try scanning again to see if you have the same results.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Have a nice weekend!
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Gemini02
I work on behalf of HP

HP Officejet Pro 8600 e-All-in-One Printer - N911a printer assistant

Hi!
So, I replaced an HP Officejet Pro 8600 e-All-in-One Plus with an HP Officejet Pro 8600 e-All-in-One Printer - N911. Subsequently the HP Printer Assistant desktop shortcut disappeared from my computer -- and apparently from the computer entirely because it eludes searches as well. So multiple times (like, 20 times) I have removed and reinstalled the printer on this computer because sometimes -- not every time, infuriatingly -- immediately after installing the printer from the online driver, the Printer Assistant opens -- but there doesn't appear to be a way create a desktop shortcut for it. As soon as I close it, it's gone forever, and it's just not practical to have the Printer Assistant open all the time. The next time I want to scan something wirelessly, I have to go through the process again. It's driving me insane.
Is there any way to download just the HP printer assistant software, or some sneaky way to create a shortcut for it? It's the only efficient way for me to interact with the printer for scanning (the bulk of the printer's usefulness) at my home office, and if I cannot get it to work consistently, this will be the last HP product I buy.
Thanks in advance!

Hi,
Follow the steps below to repair the software installation when cliking the HP Officejet Pro 8600 will not launch the HP Printer Assistant software, these steps should resolve a such:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03659948&lc=en&jumpid=reg_r1002_us...
Please let me know of any change,
Shlomi
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Officejet Pro 8600 Premium e-All-in-One - N911n photo paper Not a paper choice for Tray 1

For the HP Officejet Pro 8600 Premium e-All-in-One - N911n printer
I am running Windows 7 64-bit
No error Messages
New Printer setup
I do not see photo paper as a paper choice for in Tray 1
This question was solved.
View Solution.

Hi FrancoArdito,
Follow the steps below to print photo from Tray 1
1. Insert the 4x6, 5x7 or 8x10 photo paper into Tray 1
2. Open printer preferences from the printing application program
3. Click on Paper/Quality tab
4. Select the Paper Size, Media Type, and the the Paper source
5. Click Ok to save the settings, and then print from the application program.
I am an HP employee.
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HP Officejet Pro 8600 Premium e-All-in-One - N911n cartridge errors

Please help! I have an Officejet Pro 8600 all in one that is just over a year old, just out of warrenty... We don't use it much and so just had to change the ink cartridges for the first time. Once they were changed out, the printer gave me the warning that there is a cartridge error and that the Cyan failed. Even though it was a brand new cartridge, I bought another one and changed it again. I still get the same error message with the 2nd new one. I have been through everything on the HP website for troubleshooting this problem and nothing works! Please, does anyone have anything else I can do????

Sorry to hear you are still having this problem. So the yellow was out and you replaced the yellow and then the cyan failed?
Printers when left not used for some time, may have printhead issue, but if it's not even recognizing the cartridge, then more likely a hardware or board issue that may need professional service.
One thing you can try is to update the firmweare (if not already), http://ftp.hp.com/pub/softlib/software12/COL41945/bi-101905-5/OJP8600_N911a_R1322C.exe
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Officejet pro 8600 plus e-all-in-one color managment problem.

please help, I'm a photographer and I own officejet pro 8600 plus e-all-in-one printer. I want to print my photos using this printer, but it never print them right, so I bought Colormunki photo to calibrate my monitor and my printer and match them together. The problem is I can't control the printer color management !!! I want to disable it, so I can use the printer profile in Photoshop or other applications to get the right prints. my prints are darker when I set the color management to be handled by the application, or I make the printer handle it but I will end up with wrong colors. I really really need to change the profile of the printer. how ?????? otherwise I really have no use of it in my work.

Jassim,
Kudos to you for figuring out how to better control the outcome for what you require.
I have learned something new today. Smiling!
Did you create the new profile manually or add it in from a previously saved setting? Filename / filetype?
It has been a while since I used Photoshop. I am thinking I may take another look at my old favorite.
Edits << 27-Dec-2014 >> Added the following links:
Profile Support Center
How to use ICC color printer profiles for inkjet printers
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Kind Regards,
Dragon-Fur

OfficeJet Pro 8600 Plus e All in One fax to e-mail help

I purchased this unit yesterday for my office and I would like to have incoming faxes get sent to my computer as an e-mail. I have gone through the digital fax setup process but I am not receiving e-mails notifying me of a fax. Here are some specifics:
HP OfficeJet Pro 8600 Plus e All-in-one printer
Dell Inspiron 570 with Windows 7 64 bit OS
System is on a network but not through a server. Does anyone know how to set up the OfficeJet so it will send me e-mail notification when a fax is received? Any help is appreciated.

Hi,
You may set Fax to Email feature from the printer EWS page:
On the product control panel, touch the Right Arrow ( ), and then touch Setup . The setup menu displays.
Touch the Down Arrow ( ), and then touch Reports .
Touch Network Configuration Page . The product prints a network configuration page.
Locate the printer IP Address / URL to access the EWS:
Type the printer IP Address on you browser to access the EWS page
Click the Fax tab
Click Fax to E-mail / Network Folder under the left column
Click Start Wizard and follow the steps to enable the feature.
Select Forward the Faxes to an e-mail address and proceed.
Follow the steps and provide your email account SMTP settings, similar to those used for Outlook
NOTE: You may contact your ISP to obtain the settings of your email server.
Click Save and Test to verify any of the settings is correct.
If you use a public email server (e.g. Gmail) and cannot find the needed settings, please let me know and i will try helping you to locate the server settings.
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HP Officejet Pro 8600 Plus e-All-in-One.

I have set up an eprint account for my HP Officejet Pro 8600 Plus e-All-in-One. When trying to sign hpeprint.com account, i get a message of "not a valid email address."

Hope you are doing well ovsc92
Do you have an shapfish.com account?
If this is the case let's merge the 2,
"Do you have another HP account in existence? Normally when someone has this
issue, they have an existing Snapfish HP account.
1. Go to www.snapfish.com and click on ""log in"" at the top right.
2. On the splash screen that comes up click on the ""forgot your password""
link and submit your email.
3. You should receive an email with a link and a temporary password.4. Click on the link and log in with the temp password.
5. Change your password to something that has at least 6 characters (at least 1 of those should be a number).
6. Go back to www.eprintcenter.com and click on Sign In.
7. On the next screen do not put your email or password, but click on the
small Snapfish below.
8. On the splash screen that comes up log in with your email and the password
you just created at Snapfish. This will merge your HP accounts and you should be able to log in to www.eprintcenter.com normally after that."
Let me know the outcome I will do my best to help you.
Hope this is helpful;
RobertoR
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HP Officejet Pro 8600 Plus e-All-in-One - terrible print & scan options

I just purchased an HP Officejet Pro 8600 Plus e-All-in-One an the print options look like they were written by someone from the 1990s. There are no options for lower resolution - only draft, normal, best and no option for black and white - other than grayscale. The print options box is the default box that was originally develped in the 1990s - no kidding. I also tried scanning some items and the box to see the scan is about 5" x 5" and there is absolutely no way possible to see what was scanned. I originally loaded the software using the disk provided witih the printer, but then I went on line and downloaded the "Full" version - which loaded exactly what was on the disk. I can not believe HP is even selling this thing with these types of drivers. I loaded the drivers onto my HP Desktop, running Windows 7 home, 64 bit and my HP laptop running Windows 7 Ultimate, 64 bit. Both HP computers are Intel I7 Quad core computers w/ 9 & 12 Gb of RAM respectively.
What gives? Do I need to return this thing because it certainly does not work properly and is not up to the HP standard we expect - especially for the $300 it costs to buy the thing. I bought this all in one because HP refuses to update the drivers of my older HP scanner to support Windows 7. That scanner showed the preview with a full screen, allowed me to change resolutions of scans, colors, etc.
Has anyone else experienced this type of garbage?

I agree the HP customer services and product services suck. I have an Officejet Pro 8500 and consistently had problems.
I think I'll change to a Cannon printer or another company. It is apparent that HP does not care.

HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer

HP Officejet 8600 pro Plus N911g model # snprc-1101-01
I insert an SD card full of photos into the built in card reader - but have no option to send the photos to a file on my computer. Does this product only print but not send to a computer? I need to edit the photos before printing.

Hi @Rodney88,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer, and I am happy to help!
According to your printer's user guide found at this website, HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g User guides, as well as this guide, Printing From a Memory Card or USB Flash Drive. This printer only supports printing from SD cards.
In order to transfer the files to your computer, you will need an SD Card reader for your computer.
Hope this clears things up for you, and have a good day!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.

HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper. I would like to have a custom size to work with a card making program.

Can you help me out?
I have an HP Officejet Pro 8600 N911a
When I try to print to a custom print size (2.75" x 6" in my case), I get the same error everyone else is reporting: "Paper detected does not match paper size or type selected. Make sure the paper size or type is correct to continue the job."
I am currently trying to print using Microsoft Word for Mac 2011 version 14.4.5, but I have the same problem with printing from Adobe Reader 9.8.5 or Preview 8.0.
I am running OS X Yosemite 10.10.
My printer's firmware is "up to date" as of 28-Aug-2014.
This is what I did:
1. Open System Preferences from the Apple menu.
2. Click on the Printers & Scanners icon.
3. Click on the + sign under the list of printers to add a printer
4. Click on IP
5. Enter my IP address in the Address field (verified as "valid and complete host name or address")
6. Ignore Protocol field (default is Line Printer Daemon - LPD)
7. Ignore Queue field (default is blank for default queue)
8. Ignore Name field (default is IP address)
9. Ignore Location field (default is blank)
10. Under the Use dropdown menu, I select "Select Software"
11. HP Deskjet 9800 is not an option.
I searched for 9800, but there is no HP printer with that number in the options.
I tried selecting "HP DeskJet 980C - Gutenprint v5.2.3" to see if that would work, but I received the same error message as above. I tried selecting other random HP printers, but so far I've had no luck.
I've been googling about for a way to manually add a printer driver to this "Select Software" list, but I've found nothing (apparently, no one else wants to do this). I did not find a driver download for the HP DeskJet 9800 for OS X Yosemite 10.10 on the Drivers & Software section of the hp.com website.
Additional details on settings for Microsoft Word for Mac 2011 version 14.4.5:
Selected File > Page Setup from menu
Under the Paper Size drop down menu, I selected manage custom size.
- Click + to add a paper size
- Enter "2.75" in width and "6 in" height in the paper size fields.
- Enter "0 in" as the User Defined Non-Printable Area for top, left, right and bottom.
- Double-clicked Untiled in the custom size list and rename the size as Receipt
- Click OK to return to the Page Setup dialog box
Under Settings: Page Attributes:
- Format for "HP Officejet Pro 8600"
- Paper size: Receipt
- Orientation: "tall/portrait"
- Scale: 100%
- Click OK
Select Format > Document and set all page margins to 0.25"
Thank you.

HP Instant Ink for HP Officejet Pro 8600 e-All-in-One

I just purchased a new HP Officejet Pro 8600 e-All-in-One printer and was setting up HP Connected, etc. I came across HP's new service for ink called HP Instant Ink and was immediately sold. I went to go and sign up and the prompt told me that my printer was no eligible/supported. Now, I am more than willing to pay HP a monthly fee to be a part of this service and I just bought a state-of-the-art printer to do just that.
Thanks to the "Ask HP Experts" forum on printers, I thought this would be the most opportune time to get this addressed. I REALLY want my printer to be eligible in the HP Instank Ink Program and I know you guys can make it happen. I just switched from an Epson and I am really impressed with my new printer; but, if HP added my new printer to the eligibility list for Instank Ink I would be astounded.
Please add the HP Officejet Pro 8600 e-All-in-One printer to the Instank Ink program, I would totally pay the monthly fee for it. Thank you.

I was so disappointed to get to the part where I pay only to be told my new printer, the officejet pro 8600 all-in-one, was not eligiable. But why?

I just purchased a new HP OFFICEJET PRO 8600 e-ALL-in-one printer

I just bought a new printer: HP Officejet Pro 8600 e-All-in-one, Product #: CM749A#B1H and HP 950Black officejet ink cartridge.
I have 5 564XL ink cartridges I bought from HP, unused, unopen: 2 black, expire Aug 2015
1 cyan, exprie July 2015
1 Magenta, expire June 2015
1 Yellow Jaune, expire July 2015
Since those cartridges are not suitable for my new printer, how do I return nd get refund?

You'll need to contact HP Phone Support about this. Failing that, another option would be to sell them on eBay.
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP e-All-In-One Officejet Pro 8600 N 911a

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