Hp e4515 all in one not scanning

Hi, last time I had an issue with the printer not getting installed after which I followed your steps at forum and contacted the service centre who then promptly replaced my product with another... the replaced one installed without any hiccups and was working seamlessly printing and copying, but the scanning was not working from the beginning. I tried to scan some photographs but it always scanned them half.. now since two days it's not even scanning and just stuck with the screen showing the ring and message " scanning " .. I tried to shut down and restart the device and scan again but everytime it's giving same error... kindly help me out... this is the second printer I've replaced and it surely has put a dent in the faith I had in HP

One more thing I would like to add is that it gives the same error when I tried to make a copy.. factory reset didn't help neither printing alignment page succeeded to scan...

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7520 All In One not scanning from computer

I have a 7520 all in one printer. I can scan from the printer to my computer with no problems, I can print from my computer with no problems. I have always been able to control scanning from my computer when I put a picture on the printer without any issues. The HP Photosmart icon on my desktop is there but I cannot open it. I've tried opening it from the Start Menu and I still can't open it. Now I've tried going to the HP Solutions Center and when I click on that it says it cannot run b/c installation is not complete. (I've had this printer for a almost a year and this just happened out of the blue.)
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Hi @FinnGirl47,
Welcome to the HP Forums!
I understand that you cannot scan from the computer with your HP Photosmart 7520, and I am happy to help!
For further assistance, I will need to know: If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos, also if the printer is able to make copies.
In the meantime, please try going through this scanning guide, A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.
Thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Deskjet Ink Advantage 2545 all in one not "scanning" properly

I just received my printer today - HP Deskjet Ink advantage 2545. I was so psyched to use the scanner, and when I finally did, I learned that this printer/ scanneer doesn't really scan docs or pictures properly - parts of the scanned docs are covered in black (see sample below). I tried several times, even cleaned the glass (even if it's new, fresh out of the box) but the same thing keeps on happening. Is this printer defective? should I return it to?

Hi @VitoCLN,
Welcome to the HP Support Forums! I see your HP Deskjet Ink Advantage 2545 is not scanning properly, I appreciate the screenshot.
I would like you to perform a Hard Reset on the 2545 and retry the scan:
1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2. Unplug the other end of the cord from the power source.
3. If there is a power module on the power cord, disconnect one end and reconnect it.
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6. The printer should automatically power back up. If it doesn't, turn it on with the power button.
7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
8. Connect any other needed cables to the printer.
Now continue here with Solution One only: Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans
Were you able to complete the scan successfully?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Photosmart all in one - not scanning to PDF

Our photosmart premium all in one fax, scanner printer no longer scans to PDF files.
It prints ok and we can scan to photo directly from the scanner to USB and from / to the PC.
It worked perfectly well before, then started to stop several pages into a multipage scan. Then halfway through 1st page - now won't scan at al to PDF.
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Hello ZiggyCat, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, do you experiencing any issues copying?
Good luck and please let me know the results of your findings. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

OfficeJet J4550 All-In-One not scanning or copying; only prints from certain sites

I have a HP Pavillion Slimline 400 and my will not scan or copy, and only prints from certain sites. I have uninstalled and installed the software driver numerous times and still get a "scanner not working" message. I have also unplugged and turned off and replugged in the USB and the power cords several times. Currently, I have uninstalled the printer software, so I have no recognizable printer on my PC. Help!!

Hello bran1288,
Welcome to the HP Forums.
I see that you are having an issue with scanning and printing from a select few sites.
I have a few steps that we can try to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
As for printing from web pages, please make sure that you have your firewall or anti virus settings turned down as well as the Pop-up blocker disabled. If this does not resolve the issue, maybe try another web browser such as Mozilla fire fox or Google Chrome.
As for the scanning issue, so I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Why is Epson RX500 all-in-one not scanning in 10.6?

When I upgraded to new iMac with 10.6 from older G5 with tiger, the USB RX500 worked just fine for printing and even with the print utility for ink levels and head cleaning utility. Scanning, however, is another story.
I get it that in 10.6, one now selects "import from scanner" with Preview. The system shows the RX500 is available and I select it. Then I click the start button in the Print/Scan Utility window which comes up. When I do this, the scanner "wakes up" then immediately stops and an error message appears saying that there was an error scanning and the scanner disconnected. I need to re-start the Epson unit before it will see it again in Preview.
I have checked that the Apple software is up to date. Epson's support page pushes it back to Apple.

My name is Syd and I work for Epson America, Inc.
If you are using Epson Scan and this is where the issue is occurring, please go to www.epson.com/support maneuver to the RX500 printer and download the Epson Scan Uninstaller and the Epson Scan Twain driver.
Uninstall Epson Scan from you system and proceed to reinstall it. If the Epson scan does not work you may need to switch your scanning application to Image Capture. In order to work with Image Capture you will need to download the ICA driver from Apple's Software Updates.
Epson Scan Uninstaller v1.00
Intel-based Macs with OS X (v10.4.4 - v10.6.x), PowerPC Macs with OS X (v10.2.8 - v10.5.x)
epson12887.dmg - 715.3KB - posted on 01/07/09
TWAIN Driver and EPSON Scan Utility v2.77A
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epson11899.dmg - 29.8MB - posted on 01/21/08
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HP psc 1350 all in one not scanning

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silverstreak08 wrote:
I have installed all updates from hp and mac. running osx 10.56. receiving error message during scan. The appliciation hp scan pro quit unexpectedly mac osx and other applications are not affected. I have searched discussions for answer. No answers on forum. Anyone know of a fix?
Yes. There are two fixes:
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HP3310 Photosmart All-in-one not scanning

I am using OS X 10.9.5 on my Apple Macbook Pro. Whilst I can print from my laptop, I cannot scan as I used to be able to.
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I have checked the articles on this site.
Can I no longer use any function of my HP3310 except the print function?
Or can anyone recommend something that I can do to be able to use the scanner again?
Many thanks in advance for your help.

Thanks for trying to help.
I have tried using Preview and also Image capture applications but neither can see the device, The Printer is connected to my wireless network.

HP Officejet Pro L7780 All-in-one not scanning with Yosemite

I have searched for a workaround or fix to the scanning problem I'm having. I just bought a brand new Macbook Pro Retina and have loaded the latest printer drivers for the HP Officejet Pro L7780. The printer works ok, but I can't get the scanner to work. When I try, it says: "Failed to open a session on the device."
I'm using the printer over a wifi connection.
Can anyone help with this, please?!
Thanks!
peace,
bart

Hello,
This is to anyone else who can help I have the same problem with an Officejet 6500A Plus to the same laptop. It's ....... annoying, HP says nothing and so do Apple.

ENVY 5530 All in One not founf when trying to scan from Printer Assistant

I just purchased and installed (online) HP ENVY5530. It will print, but will not scan from the desk top ,Printer assistant nor from the printer to the computer. message comes up "The HP ENVY5530 series wasn not found." I've tried the print scan doctor and also uninstalled and installed again still doesn't scan. Any ideas?

Hi 3412, Ok, open Add/Remove from Control Panel, and then uninstall everything associated with this printer. Once you have it uninstalled reboot the computer. Download and run the following Utility to assist with getting the printer installed to your computer. Let me know if you continue to have issues? The HP Printer Install Wizard for Windows was created to help Windows 7 and Windows 8 users download and install the latest and most appropriate HP software solution for their HP Printer.
Simply run the tool and follow the on-screen instructions.
NOTE: The HP Printer Install Wizard for Windows does not support Windows RT for ARM-based tablets or computers. Installation of additional printing software is not required. HP recommends that users utilize the print capabilities already included in Windows RT. HP Printer Install Wizard for Windows

HP Envy 4500 all in one wont scan or copy

Hi all. I have a 4 month old Envy 4500 all in one printer & it has stopped scanning &/or copying.
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When you try to scan the printer draws the paper in & then the screen just sits for hours with the progress bar on "scanning" or "copying" & nothing happens. If you cancel the job (on pc or printer panel) even the "cancelling" sticks on the screen for hours, the only way to clear it is to shut down printer & restart, but still it doesnt fix it.
I think there's a fault with the arm thing that moves across the screen & copies/scans the document on the glass.
Its under warranty but I've tried everything for 3-4 days now & getting nowhere
Someone please help
BTW. My wife laptop was on windows 8.1 & I was on Windows Vista but I have just changed to new laptop in last 24hrs with also Windows 8.1 but the problem started well before I changed my laptop from Vista AND exactly the same symptoms happen from my wifes pc with Windows 8.1.

Ok thanks for all of this. I tried it all & still no joy.
I do think (as I have all along that it is a hardware fault)
I will speak to Amazon as I cannot afford to be without a printer whilst it goes off for repair
UPDATE: Amazon customer service is UNBELIEVABLE!! They're just sending a new printer out & once I get it I just need to send old one back. Love Amazon!

Can't get HP Officejet J6450 All-in-One to scan or print

Hello!
I have an HP Officejet J6450 All-in-One which I would like to use with my Macbook Pro running OS X 10.6.4. I would prefer a wireless setup. It printed wirelessly up until I tried installing the HP Full Feature Software & Drivers from their website (http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-74787-1 &lc=en&dlc=en&cc=us&os=219&product=3635399&sw_lang=)and subsequently deleted them once I realized it did not work. I also did not want to install a bulky and unnecessary set of programs that I do not need.
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Method Two: I open the Image Capture app in step 1, but when it comes up, it says "No camera or scanner connected."
Method Three: I get the Print & Fax printer browser opened as in step 3, but cannot move on to step 4 because there is no scan tab.
What can I do to get this to work? I tried contacting HP online chat, but they told me they do not offer support to Mac users on there. I sent them an email through their contact page but you know how that will probably go...
I'm an intermediate computer user, although I'm relatively new to Mac, so be easy on me! I'm scared to break this laptop I've fallen in love with. Many thanks to you all in advance, and my apologies if this has already been answered elsewhere - I was unable to find anything with this particular HP model and situation. I noticed HP does not seem very Mac-friendly!

Is this scanning from the PC and/or from the printer? Did it ever scan previously? Is this connected by USB/wired/wireless?
As far as the software, it would be a good idea to update your software, and I would recommend downloading the latest software at this location:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us
Just pick the right operating system, and get the download and run it. That may fix the scanning issue you are having.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Officejet Pro 6830 e-All-in-One series Scanning Paper Size problem

I only use A4 paper but it seems that when I use the paper feed to scan a document to the computer, the document scans in a default Letter Size, rather than A4, thereby missing some of the information at the bottom of the page.
I would like to alter the default on the printer to ALWAYS default to A4. Can this be done? I was using the scan option on the printer screen rather than from the computer, where I would have to manually change the paper size every time.
Thank you

Welcome to the HP Community, @Splatt13 ,
I read your message about wanting your scans to default to A4 size, instead of Letter. I was playing around with the HP Scan software and saved the image below for you to see. Try opening up the software from your computer, and change the scanning options in there to whichever settings you want and that should help you scan as A4 size.
Side note: Ensure you have the Full Feature driver and software installed to access the software options: HP Officejet Pro 6830 e-All-in-One Printer series Full Feature Software and Drivers
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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How do I get my HP Photosmart C6280 All-In-One to scan?

I have updated to Mac OS 10.9 the driver for my HP Photosmart C6280 All-In-One, but the scanner function no longer works. The Apple update list shows the update was performed on October 30.
The printer does not show up in the list of printers as a "Bonjour" printer, as the instructions from HP's website indicate it should.

Hi there,
I understand you're having issues printing/scanning with your Photosmart C6280 since upgrading the 10.9 on your Mac. I would like to help you with this as best I can.
The reason your having issues is because the HP software you're using is not designed for the 10.9 operating system. The last full software package HP released for the Photosmart C6280 was for 10.6, so the best option at this point would be to use the in operating system drivers.
To get everything to work properly again, I'm going to link you to how to completely remove the HP software so you can use the Apple software as Sunshyn2005 has described in her post. Once you follow those steps to begin using the Apple software you may not know how to scan using the Apple software and you can learn 3 different ways to do so.
I hope this helps, have a great weekend!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Hp e4515 all in one not scanning

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