Hp envy 114 e-all-in-o​ne printer - d411 solution center

How do I download it and fron where please
Thanks
Bob

Here is the link
http://support.hp.com/us-en/product/HP-ENVY-110-e-​All-in-One-Printer-series---D4/5070119/model/51453​...
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Similar Messages

  • HP ENVY TouchSmart & HP ENVY 4500 e-All-in-o​ne-Printer

    My HP ENVY 4500 e-All-in-one-Printer has been installed & uninstalled twice.  It is presently uninstalled.  When you first install & print test is prints from my HP ENVY TouchSmart w/Windows 8.1.  After the initial installation is tells me its offline.  I have this same printer installed on an older laptop running Windows 7 & it prints perfectly every time.  I run a test result paper on my printer and it tells me there are NO PROBLEMS found.  So, it has to be my laptop.
    I have looked at every help page I can and have tried everything it says will fix it included the HP Doctor and nothing works.
    I ask our tech guy at work and he is also puzzled.  I am no where near a tech so I would really appreciate your assistance.
    Thank You!

    Hi NittanyLions1,
    I would like to help you with this conundrum. From your description, it sounds like the software is installing properly but tells you the printer is offline. This sounds to me like a communication issue. You mentioned that you have another Envy 4500 and it works fine with an older laptop running Windows 7. What operating system is on the computer you are trying to use this printer with, and are both of these printers on the same network or is the other one with the Windows 7 in a different location?
    While I wait to hear back from you, please complete the solutions offered in the following document; 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • My print apps will not connect to the internet ENVY 100 e-All-in-O​ne Printer series - D410 (CN517A)

    My print apps will not connect to the internet ENVY 100 e-All-in-One Printer series - D410 (CN517A)
    The printer is connected and all other functions are working, it is just the apps get a connection error when I try to connect. 

    Check out this document.  It's about this specific error.  I had the same error message and downloaded all the updates.  Now the web apps are working.
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c02855106&cc=us&dlc=en&lang=en&lc=en&product=407​...

  • HP ENVY 114 all-in-one d411c and wireless printing.

    I have a HP ENVY 114 all-in-one d411c printer connected wirelessly and a HP Pavilion HPE h8-1237 which is also connected wirelessly to my NetGear N750 Wireless Dual Band Gigabit Router.  The problem is that the printer, according to the desktop computer, is constantly going OFFLINE.  I have tried reinstalling printer software, ran the Print and Scan Doctor, etc. with no luck.  I think the problem is with the desktop computer because I also have a HP Pavilion dv7 notebook which is also connected wirelessly and it can print all day long with no problems, never goes OFFLINE.  I don't know what else to do.  I recently upgraded both computers to Windows 8 Pro.  The printer worked fine when I was using Windows 7 Ultimate.  I need some suggestions, Please.  Thank You in advance.

    Sounds like you are having issues with your printer going offline? Now is this actually inhibiting your printing? Because if the printer is in sleep mode it will register as offline. If you ARE having issues with printing, then we can check some of the setting on the router. Here are its specs :
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    Here I can see that there are potential hazards, I would recommend contacting Netgear and making sure that the router is broadcasting on the 2.4GHz range, and that it is set for 802.11g and not 802.11n wireless. These could effect your printer's responsiveness. 
    Run this diagnostic tool :
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    And as a last bit, you might want to consider setting the printer up with an Ethernet-network connection and seeing if the issue is with the method of communication. 
    Let me know and I will get right back with you! 

  • Paper mismatch on Envy 114 - trying to do custom-sized paper

    I just got the Envy 114.  It's been printing wonderfully for letter-sized documents.  
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    I tried to follow the directions on the support page, but when I try to choose the "paper size", there is no "custom" listing on the pull down list to add a custom size....Help!

    Hi there kellybrooklyn,
    It seems custom print sizes may not be available with your printer software. Check out this post by Travis_C, he details using an alternate generic driver to obtain the custom print sizes you are looking for:
    http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-photosmart-5510-B111a-gt-where-are-...
    Give his steps a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • HP Envy 114 Print Error Message

    My HP Envy 114 was working fine, then a few days ago it would not print from the Laptop like it always had. The error "Unable to communicate with printer" pops up. Did all kinds of diagnostics, the laptop detects the printer on the network, but says that the printer is off.
    The Windows 7 desk-top prints wirelessly just fine, as well as the iPad. The laptop had printed fine before. No changes to the printer, laptop, network, etc. Using Windows 7.
    Did full uninstall/reinstall. Did full power-down/power up of printer, network, laptop.
    Please help! Thanks

    What brand and model is the router?
    Is the printer connected to the router or a wireless access point (a separate device that provides wireless service)?
    Try using the Print and Scan Doctor from HP.  It is designed to help resolve issues of this nature.  The first part has the tool to download and the rest of it covers how to use the tool.
    Did it find anything?  If so, did it give any recommendations to resolve the issue?
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  • HP ENVY 4500 e-All-in-One Printer/Mac OS 10.6/can't scan multiple pages as single document/file

    Mac OS X 10.6.8
    HP Scan app 4.4.1
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    This is where I go wrong. I can't find the Format drop-down menu to complete Steps 8 & 9.
    Click the Format drop-down menu, select Contents , and then check the box to Save all items to a single file . 
    Click Save .
    This question was solved.
    View Solution.

    Hi MaWoo, 
    Thanks for your post and welcome to HP Forum. 
    Please make sure you select PDF or Searchable PDF as the Format. You should then find a box to check for "Combine into single document". 
    Best regards,
    Mandy
    Say "Thanks" by clicking the Thumb up in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
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  • HT3669 HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.

    HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.
    I would like to print via the USB connection instead of wireless (the wireless does work, and the scanner works via USB).
    I tried connecting the printer directly (via USB) to my MacBook Pro laptop and it worked just fine.
    How can I make this printer work on my iMac?
    I spent 4 hours on the phone with HP and we did every combination of installation of drivers ad nausum and their bottom line is that it is a Mac problem.
    Any help would be appreciated. Will be sending this printer back to Amazon if I can't make it work on the USB.
    I am open to questions or suggestions
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    After 4 hours on the phone with HP and another hour with Apple (Mavericks support) no real solution other than check everything (removed everything from Login Items, removed all HP software anywhere in the system reboot, reinstall printer) then when nothing worked for the 4500, did an OS Reinstall (boot with CMD+R).
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  • HP ENVY 4501 e-All-in-O​ne: Unable to Find Printer

    I just recently got a HP ENVY 4501 e-All-in-One.  The printer is connected wirelessly to my router but after I installed the software, it was unable to find the printer.  I have tried it on 3 different computers.  2 with Windows 7 and the other with Windows Vista.  How can I get the computers to find the printer? Also, can a  Linux system also use the printer? 
    Thanks. 

    Hi blanchard10,
    Welcome to the HP Forums.
    I see that you are having some installation issues.
    Just so you are aware, no Linux driver is available for this printer at this time.
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    Seeing that you are attempting to install the printer with a wireless connection, we do need to have the software and drivers installed on to each computer.
    Here is the HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers.
    Please make sure that you do NOT have any firewalls or anti virus protection running while doing the installation.
    Save the download to the Desktop of the computers so that it creates its own icon.  This will make it easy to find the download when it is completed on each computer.  Double click the new icon and follow the installation instructions.  The installation will give you connection options.  Select wireless.
    On the front panel of the printer, we will need to go through the Wireless Setup Wizard.  To get to the Wizard we will need to be on the main display of the printer and touch the Wireless icon on the top of the printer window.  Select Settings and then select the Wireless Setup Wizard and follow the instructions to connect to the network.  You will need the IP address once the printer is connected to add to each computer when prompted to do so.
    Please write me back if you are still having issues or if you have any other questions.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Windows 8.1 Pro upgrade issue (from Windows 8 Pro) on Envy 23 TouchSmart All-In-One​...

    Hello,
    I have an HP Envy 23 Touchsmart All-In-One that I purchased a year ago (around 12/2012). It came preinstalled with Windows 8.
    System Information:
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    b) 8192 MB of RAM
    A few weeks after I had bought the system, I upgraded to Windows 8 Pro with Media Center that I purchased through Microsoft's upgrade program.
    Last week (10/19/2013), I saw the upgrade option to Windows 8.1 in the store and decided to upgrade.
    After a few minutes, I got a prompt asking me to restart the computer and I did.
    However, I noticed that the screen went blank, but it really didn't restart - I saw that the hard disk light was still blinking and I waited for around 15 minutes. I know it didn't restart because if it did I would have seen the HP logo on the BIOS screen. A little later, the system went into sleep mode (at least, the power button light was blinking slowly as if it was on sleep). Since it was late at night, I decided to leave the system alone and decided to check on it next morning. Next morning, it was still in sleep mode (as I feared) - when I tried to wake it up from sleep by moving the mouse/hitting the return key, it made the exact sounds as if it was waking up from sleep (as it always does), but the screen was still blank. The power button slight was glowing steadily indicating that it is awake now.
    At this point, I decided to power down the system by holding the power button for a few seconds. Upon reboot, I saw the HP logo on the BIOS bootup screen and then the screen went blank and nothing came up.
    So I decided to do a system recovery using my Windows 8 recovery CD and powered down the system with the CD in its slot. This time, the system came up and immediately started restoring my OS to a previous version.
    Upon logging in to the recovered system, I got the following message:
    "Couldn't update to Windows 8.1
    Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
    0xC1900101 - 0x40019".
    I tried reinstalling Windows 8.1 a couple of times after this. Once by disabling all the non-Microsoft services and disabling all the startup programs. Still the same result.
    I don't have any antivirus software on my system other the default Microsoft system protection software.
    Any help, much appreciated.
    Thanks.
    This question was solved.
    View Solution.

    I've posted the following on the following Microsoft form.
    http://answers.microsoft.com/en-us/windows/forum/w​indows8_1-windows_install/81-install-error-0xc1900​...
    Since my hardware is the subject of this HP thread, I thought it might be advantagous to others to post it here too.
    In the hopes of preventing anyone else expending this amount of time:
    HP Envy 23, no external devices except wireless keyboard&mouse
    1) Attempted 8.1 from MSDN ISO download and dvd burn. Result: 0xc1900101-0x40019
    2) Attempted 8.1 from MSDN ISO download and dvd burn just because I didn't believe number 1. Result: 0xc1900101-0x40019
    3) Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
    4) Attempted 8.1 from Microsoft store just because I didn't believe number 3 Result: 0xc1900101-0x40019
    5) Read online that Task Manager, startup, disable all would work.    Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
    6) Read online that enabling security to admin group for Crypto directory.  Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
    7) Read online that ensuring drivers are all current.  MS update, HP update, physically clicked on each driver, update in Device manager, Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
    8) Read online that turning Firewall off, Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
    9) Woke up this morning and evidently Win 8.0 decided on its own to Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
    Good news: Fall back to 8.0 has been flawless with the exception of the need to reenter the network key.
    Bad news: Still on 8.0
    Based on, in every case, the upgraded machine can be: Accessed via admin share c$ from a network device and can NOT be remoted into and the local display is 'illuminated' but not responsive and dark black (BSOD), my GUESS is a screen / display driver is failing on first boot to 8.1
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    Hope no one else expends this much time.
    David
    Professional Developer

  • Re: HP Envy 114 Printer

     Must I use wi-fi or can I connect printer to computer (windows 7) with USB?

    an envy 114 should have wireless and wired capability. Whatever you choose
    Signature:
    I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.

  • I tried connecting the wireless network to my hp envy 114, it says the paraphrase is invalid?

    i bought this new Hp Envy 114 today and i tried to connect it to my router, but it couldnt connect. Then i followed the trobleshoot steps and restarted everything(printer, router, and computer), and i went back to the trobleshoot page and typed every information of my router to my printer, but it ended up saying that the Paraphrase/password is invalid, and i haven't changed it.

    On your router, remove the password completely and now try to connect with no password.  Once successful, go back and add your security password back and now try again with your printer.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Envy 23-K002d all in one

    Hi Guys
    can we have an issue for this model HP Envy  23-K002d all in one. win8 H6N10AA#A2K
    Problem is in the rigth side of LCD (menu bar) the touch is intermittent working + un-useual heat
    i have 3 stocks unit with the same problem
    already update bios firmware video driver even the sytem still same issue

    Hi nomyar, welcome to the HP Forums. Unfortunately I am not sure I have any useful troubleshooting ideas. If you have the same behavior on 3 different units you should contact support for more options:  HP Technical Support, North America 1-800-474-6836. For all other regions click here.
    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • I have an Envy 114 that suddenly stopped faxing. I use efax, and my account is active

    I have an Envy 114 that suddenly stopped faxing.  I use efax, and my account is active

    Sorry to hear that you are having that problem. Do you use the free eFax account that came with the printer? With that you get free 20 fax pages in and 20 faxes pages out every 30 days. The 30 days do not run from the 1st to the 30th; but from when you set it up. So if you set it up in the middle of the month, it would run from there to the middle of next month before rolling those 30 days over.  So I would check to see if you have exceeded the limit for the 30 days.  You can do that on the front panel of the printer by going into to efax and then looking on that first screen that appears, you should see the monthly page count.  If it is not over the limit I would log into to efax.com and make sure that under the "Update Account" option that it has  the receive email listed as your printer's email address @hpeprint.com, and that it is the only one listed. If multiple addresses are listed there, the faxes will no longer print out on the printer. Also make sure that the file format under "Fax Options" is not set to tiff format.
    I am a former employee of HP...
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  • UPGRADE MEMORY - HP ENVY Recline Touch All in One – 23-k300br

    Hi from Brasil  How do I UPGRADE MOMERY of HP ENVY Recline Touch All in One – 23-k300br ???Is there a VIDEO... or a MANUAL showing that ??? ThanksYours Sincerely  

    Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how you are looking to upgrade the RAM on your desktop computer, and I would be happy to assist you in this matter! To upgrade the memory, I recommend following the steps in this document on Adding or Replacing Memory for HP Envy Recline 23 TouchSmart All-in-One PCs.  Please re-post with the results of your troubleshooting, and I look forward to your reply!
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