HP Envy 14 graphics card problem

Well the problem I'm having is that my laptop screen has gone crazy. It show a lot of random stuff on the screen. Even just after booting and not even loading Windows. At first it used to only do this when I was playing games. Then it kept on getting worst and I kept on getting a message say that my graphics card recovered from an error. Really have no idea what's going on. A variation of this is what I see after I power on the laptop. 
This question was solved.
View Solution.

Hello Boo1993,
It appears that you're having an issue with the display/graphics of your notebook and getting something similar to the screenshot posted. I will try to assist you with this.
As you mention that this occurs before even loading into Windows. I would like you to start by testing with an external screen. This is to try and get a working display to troubleshoot from.
If you cannot, then give these documents a read over.
    Display Quality Issues
    Resolving Video Graphics Issues
If these are not able to help, or you cannot do any troubleshooting I would suggest contacting support for repair/replacement options.
HP Technical Support, North America 1-800-474-6836. For all other regions click here.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

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    com.apple.driver.AppleACPIButtons          2.0
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    com.apple.driver.DspFuncLib          2.6.0f1
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    com.apple.iokit.IOSurface          91
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    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x066D, 0x544E3447313643372D583700000000000000
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x066D, 0x544E3447313643372D583700000000000000
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    I've done a couple of modifications on it but I dont believe they have affected it to such extent. I believe it might be a defective graphic card but at this point, believing the crash was induced by the usage of Office I have done everything possible short to dismembering the Mac and changing the Graphic Card. I have read somewhere that mid 2010s had problems with graphic cards. If anyone has found a way around the changing of the card, I would be very grateful of their opinion and suggestions.

    First, uninstall the software responsible for installing these extensions:
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    com.squirrels.driver.AirParrotSpeakers          1.8
    com.rim.driver.BlackBerryUSBDriverInt          0.0.68
    If removing the software and extensions doesn't solve the problem, then you are probably correct about the GPU:
    The problem is likely due to the discreet GPU failing. Download gfxCardStatus 2.3 and use it to disable the GPU. This is a temporary workaround until you get your motherboard replaced.

  • Please Help - Screen corruption while in Aperture - graphics card problem?

    Over the past few weeks, I have noticed frequent screen corruption within the confines of the image that I am currently editing. The corruption only occurs when in Aperture. The corruption occurs as multiple thin (one pixel?) horizontal lines of random color and random length that occur in random locations within the image. If I force a re-calculation of the image (such as change white balance) the random lines will disappear, only to reappear somewhere else. The actual image (after export) is never corrupted, only the display. Recently Aperture has started to "hang" in random ways, sometimes freezing the whole machine, sometimes crashing, sometimes beach-balling.
    This sounds like a hardware problem to me, but the standard Apple hardware test runs without errors, as does an extended memtest. Setup: Mac Pro, 5GB, SW fully updated to 10.4.11 and Aperture 1.5.6. I tried re-seating the graphics board to no avail.
    Are there any programs that I can use to test the Radeon X1900 card?
    Any other suggestions?
    Thanks in advance.

    Thanks David,
    I did some more research and it appears that quite a few of us (unlucky) users with an early version of the Radeon X1900 graphics card are now seeing failures that appear to be due to poor heat dissipation by the graphics card. There's a huge thread on the subject here:
    http://discussions.apple.com/thread.jspa?threadID=1195969
    The problem with random display glitches doesn't show up for most people until they upgrade to Leopard, which puts a larger strain on the graphics card than Tiger. I am still running Tiger, but the glitches show up for me when using Aperture, which of course uses the graphics card more aggressively than most other programs. I assume that Aperture increases the heat which causes the glitches.
    I tried cleaning the dust out of the Radeon's heat sink, and I added a tool (smcFanControl) that lets me manually override the default fan speed. By keeping the card's temperature lower, the glitches have gone away. If I let the temperature rise, they come back. Looks like I'll be needed a new graphics card.

  • Graphic card problems - AMD Fire Pro M5100 in AutoCAD and Intel 4600 in Windows applications

    Hello,
    I have some serious problems with graphic cards in my laptop. All newest drivers are downloaded and installed from HP site.
    First problem is related to rendering some applications. Some GUI elements have horizontal stripes. This can be observed also in HP Support Assistant app. The problem is visible in screenshot. If I disable hybrid mode in BIOS, then the problem disappears. 
    The second problem is related to AutoCAD 2015. Some of the GUI elements are not rendered correctly. But that does not bother me that much, a bigger problem is related to hardware acceleration. AutoCAD successfully detect my graphic card (AMD Fire Pro M5100), but when I switch on the hardware acceleration mode everything starts to work very slowly. It is impossible to work with some larger documents. If I disable hardware acceleration, everything works very smoothly.
    I do not believe that this graphic card does not have the power to work with basic CAD drawing. On AutoCAD forum I received information that this is probably related to bad drivers.
    Can anybody help me? This laptop has been recommended to me for CAD work and I am a bit dissapointed. But I am sure that this can be fixed.
    AMD drivers: 14.301.1003.1003-141203a-178403C-HP
    Intel drivers: 10.18.10.3871 (I have also tried the newest ones, 10.18.10.3995 - no difference)

    From this link, some people have found success by downgrading their graphics driver to an previous version.  Looks like there are a few peole experiencing issues with AutoDesk products and this card - you might also try to contact AutoDesk directly and ask if they have a certified driver for your card.
    Incidentally, I have the same card, though I am experiencing a different problem. I swapped in a dell version of the card into my HP machine, but now realize that I need the HP VBIOS instead of the Dell to get it to run.
    If my answer helped you and you have a spare minute or two, I would be very grateful if you'd share a copy of your (hp-specific) VBIOS from your card? 
    If so, download GPU-Z, start it and hit, "Save to file..." to save the .rom for your card.  Attach file to resonse to share. 
    Best of luck in  sorting out the performance issues. I suspect it may have something to do with the fact that Autodesk uses DirectX more where Firepro's emphasize Opengl performance. Hopefully one of these driver fixes will make a difference.

  • M6600 Re-occuring AMD FirePro M8900 Mobility Graphics Card Problem

    I'm supporting a Dell Precision Workstation Laptop M6600 Ship Date: 31 August 2011. The workstation has been experiencing re-occuring graphic card failures. The system's original configuration was
    Operating System
    Microsoft Windows 7 - 64-bit Enterprise Edition
    LCD
    VCV1F1   Liquid Crystal Display, 17.3FHD, Light Emitting Diode, Low Voltage Differential Signaling, AG, Z, Length/Long, 2
    Graphics Card
    RWMYR1   MODULE..., CARD (CIRCUIT)..., GRAPHICS..., N1BLACKCOMBXT0C21R1SERVICE CHARGE..., SOFTWARE..., DRIVER..., ATI TECHNOLOGIES INC..., BLACKCOMBXT
    63PDH1    Screw, MOSAIC/MIDAS,M2P3,M2P4 & TANG..., 5X5, Phillips Head, THREAD FORMED..., BCS
    6W46K1    Assembly, Card, Graphics, BLACKCOMBXT
    Graphic Heat Sink
    7JMFV1    HEATSINK..., W/FAN, NOTEBOOK..., GRAPHICS..., M6600
    Current BIOS Information
    Video Controller =  AMD FirePro M8900 Mobility
    Video BIOS = 013.012.000.014040357
    Video Memory = 2048 Mb
    Panel Type = 17.3" FHD
    Native Resolution = 1920 x 1080
    Known Service History
    From what I can find out.
    14 Jan 2013 - my client was experiencing display artifaces and the graphics card failed the Dell Diags video memory test. The graphic card replaced by Dell Tech. 
    13 Jun 2013 - my client was again experiencing display artifaces, running Dell Diags reported both hard drive and graphic video memory failed testing. I was concerned that the graphic card had failed again so quickly I worried there may be another defective part was causing the graphic card failure. I figured the most likely cause would be overheating and since the graphics card has an independent heatsink and cooling fan assembly I submitted Dell Warranty Request W03725377 requesting new hard drive, new graphics card, and new graphics card heatsink.
    18 July 2013 - my client was again experiencing display problems. He reported:
    The laptop has developed the same problem again. Soon as I switched it on over the weekend, the screen split into two and then it froze and then there  were stripes on the screen. I shut it down and switched it on again, hoping this will work but the screen just remained black.
    I booted into Dell Diags and shortly after starting the basic test when the test moved from solid blue to the GUI vertical yellow bars appeared. The yellow bars were visible throughout all testing except the LCD test and on the BIOS Screen. The LCD test didn't show the yellow vertical bars but it did show the repeating series of white dots that I have seen before with previous graphics card memory failures. I tried booting into Safe Mode and Safe Mode VGA 640 x 480. All attempts end with a black screen.
    I can order and replace the graphics card under warranty but it seems obvious that something is causing the repeated graphic card failures and I want to fix the problem. I've been searching the forums and it seems other people have been experiencing related problems. I've quoted a thread I believe may be relevant
    This thread explores a possible combination of LCD Panel Manufacturer and Graphics Card Manufacturer/ Model 
    - http://en.community.dell.com/support-forums/laptop/f/3519/p/19437928/20058048.aspx#20058048

    I believe I have a similar problem with my Dell M6600 with AMD(ATI) M8900 graphics card. I've used the computer without problems for 1 1/2 years and 3 days ago I noticed the mouse pointer getting corrupted, then the screen flashed and went dark. I've tried system restore without success. When I remove all the ATI software, the computer works with the Generic VGA driver. I spent 2 days trying to reinstall the ATI drivers from both Dell and AMD with no success again. This has been very frustrating as it takes hours to do a system repair check, boot in Safe Mode and remove the ATI software.When the ATI driver/software bundle is installed the computer does not boot correctly and go to a black screen after the Windows boot up logo. As soon as I remove all the ATI drivers and software the computer boots again and works with the Generic VGA driver. I don't want to erase my hard drives (RAID 1) just to try to fix this. I will buy another laptop hard drive and try a clean Windows 7 Pro install. My guess is that either the graphic card is going bad or ATI drivers are not compatible with the latest Windows Update. Did you have any luck fixing your problem?

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