HP Envy 15-j151ea Notebook Finger print reader

Hi all,
I've made an account just because I got the HP Envy 15-j151ea two days ago, yet the finger print reader is not working at all.
Going to "Sign-in options" on the Windows 8 homescreen, the option to sign in via fingerprint is blurred out.
Going to the HP site tells me I need SimplePass. I uninstalled it and reinstalled the software, however, there's nothing about setting up fingerprint at all. I have the driver on my PC, which is recognised and has been updated despite the fact it was already at the current version (you never know).
Going to the HP site and look at the "Using HP SimplePass Fingerprint Reader" page shows images I've never seen on SimplePass.
This is getting extremely frustrating now, I only wanted to see how it worked, yet I need to jump through about 400 hoops just to find I've not gotten any further than when I started.
Any help is much appreciated.

Hello JAMIEInc,
Welcome to the HP Forums!
I see you are having problem with the HP SimplePass Finger Print reader.
Have a look through this document here. Troubleshooting a Fingerprint Reader (Windows 8). It's a little more specific to your problem than simply setting up the SimplePass software and addresses troubleshooting things that aren't going as planned. You may need to update your BIOS and enable to Biometric support in your BIOS, which is the first and second thing covered in this document.
Let me know if this helps!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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Hello, I've had my HP Envy touchsmart 15 for little under a month now and it's been going great until yesterday and today, the finger print reader hardware has started acting up.I log into my account fine and then when I leave my laptop for a little bit, I then return to log in and it won't let me use the finger print reader, it doesn't flash red or white, it just stops working. So I then try to log in using my password but I can't because it's saying my finger print is not recognised and keeps flicking bad and forth to that message. So basically it seems to think I'm rubbing my finger over it when i'm not even when the lights aren't flashing or anything and to solve this I have to power it off with the power button, which is not ideal at all. This is a problem, any help?

I've had this issue on and off with my laptop, as well. It has persisted through Windows 8, 8.1, and even started up again after upgrading to Windows 10 this week. I've also done the Simple Pass uninstall/reinstall thing, as well as used updated versions of such with the problem recurring. I reloaded a fresh install of Windows 8.1 earlier this year, only to have the problem persist. This week, I decided to forgo the HP software entirely and start using the Windows Hello feature that allows Windows to natively access the fingerprint reader without any other software required. Here's what I have figured out:The issue seems to be caused by the activation of a power saving profile at shuts down the fingerprint reader out of perceived conservation. Disabling this feature seems to have wholly rectified the issue.Windows 10 has installed the most recent Validity Sensors driver for the device, and it seems to work well.Here's how I fixed it, which should work for you:At the risk of shilling for Microsoft, run all the Windows Updates needed to get your PC to prompt an update to Windows 10. (The HP software seems to be at least partly to blame, and I hated the latest iteration of Simple Pass.) The Windows Hello feature should work well, as this device is supported. All instructions below assume you have installed Windows 10.Before continuing, uninstall HP Simple Pass from the control panel or through the new Windows 10 applications window (in Settings).If you have the "My Computer" icon on your desktop, right-click it and select Properties to open the System window. Then, select "Device Manager" from the upper left column of the System window. (If you don't have the icon on your desktop, type "device manager into the search/Cortana dialog on the Windows taskbar, and select the top/highlighted result.)In the Device Manager window, click on the small right-carat next to the "Biometric Devices" entry.Right-click on the Validity Sensors entry, and select Properties to bring up a device properties window.First, select the Power Management tab at the top of the dialog. DESELECT the checkbox marked, "Allow the computer to turn off this device to save power."Next, select the Driver tab. Click on the Disable button near the bottom of the dialog.Press OK.Again, right-click on the Validity Sensors entry, and select Properties to bring up a device properties window.Again, navigate to the Driver tab.This time, select the Enable button (where the disable button was previously). Press OK to close the dialog. (Your fingerprint sensor should flash a couple of times, but don't worry if it doesn't.)Close all of the windows you have opened.Open the Start Menu and select Settings.Click on Accounts at the far right side of the window.Click on Sign-in options in the left-side list.Under the Windows Hello heading, follow the step it gives to set up your fingerprint reader.Since doing so, I have had no further problems with the fingerprint reader. It seems to work reliably, but I'll update this post if I run into any issues. Good luck!

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I recently purchased an HP Paviolion M7.
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http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5273...
I have done these things:
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The screens work for me, here they are again:

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Hello,
After checking the HP Driver and Download page, for your exact notebook. Their are no available drivers for Windows 8 or 8.1. For a possible work around, you can try the 8.1 drivers for another notebook. At this point, I would suggest creating a restore point on your computer if you have not already. I have included the document 'Using Microsoft System Restore (Windows 8)'. Please click on the option for Create a restore point, and follow the instructions.
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'AuthenTec Fingerprint Sensor Driver'
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I worked on behalf of HP

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Hi,
I need some help, I run an spyware and detected the file PSQLPWD.DLL and renamed it as PSQLPWD.DLL.VIR.VIR and deleted it. After that I was not able to use th finger print reader. I read that that file is part of the is part of Thinkvantage longon that belongs to thinkadvantage fingerprint protector. I believe i need it in order to use again my finger print reader. Please correct me if i'm wrong about my thougts. if it is true, how can i get that file back (it has been completely removed from my system)?
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Hi @Toker ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after upgrading to Windows 8, you fingerprint reader is not working.
I would be happy to look for updated drivers for you, but I will need your exact model of HP HDX18 Notebook PC you have. Is your Windows 8, 32 or 64 bit?
How Do I Find My Model Number or Product Number?
Here are some links that may assist you in the meantime.
Downloading or Updating Software and Drivers for HP Computers
Software Does not Install or Work Correctly (Windows 8)
Have you tried running The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to aid you?
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Finger Print Reader on Pavilion dv6 acting strange

HP Pavilion dv6 Notebook PC
CNF0463JW4
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SimplyMe1204 wrote:
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Hello,
I have been searching for a solution
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Finger print reader in hp probook 4540s problem..

dear,
most of times, hp finger print reader is not working.
it shows the below message in lpa,
biometric functions is not working properly
-> logon with biometric function
-> wait 30 sec, then promt me again.
mots of times, i have uninstall the driver of this hw, then did scan for hw change, then some times this issue is solved.
please suggest me for this issue.
best regards,
paulpandian m.,

Hi Paulpandian,
I saw two unanswered posts and as I mentioned in the other thread your Probook is a commercial product and you will get more exposure for your issues. Here is a link to the Commercial Notebook forum. I suggest that you post all of your issues in one post so that the experts there can assist you better.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

T 420s cooling air coming out is very hot, finger print reader problem

I am living in ruwais, abudhabi.i bought T 420s in last June from LENOVO authorized distributor. Model number is 4174-KK4 and the sr no ***.
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After replacing the fan I noticed that I noticed one of the screws was not fixed, I asked them to fix it, then they fixed it.
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Can any one experience the same type of problems with T 420s the cooling air coming out is very hot, finger print reader problem, card reader not working?
The authorized distributor says for the service they can only cover 50 KM form the authorized distributor service center to the customer point, what is the conditions for the On site warranty ?. I am living 240 KM away from the authorized distributor service center from whom I bought the laptop.
Moderator comment: Serial number(s) removed to protect member from mischief.

Well clearly after the first incident. You need to check and us it verifying everything is working before leaving the service center or town its in. Go to a coffee shop and spend time using it and test each option is working.
When the notebook its opened the finger print reader, card reader etc may not be connect properly or connectors not snap fully and disconnect. Mouse ultranav I have heard may also. But clearly you assume too much and you need to spend the time testing its working before leaving.
These service center are only paid a fixed amount so they won't spend anymore time then they have to and address one problem you brought it in for.
As for heat out put and over heating. There are many threads on these systems you can find and read about.
Advice:
- install Core Temp, this will monitor and display on the task bar you CPU core temp and you can see CPU load & Temperature at a glance if it approaching or staying near the max levels which will kill the CPU and/or motherboard due to cooking it. Its free just be sure to deselect any additional software from installing during the process. I use it on my notebooks. If the system is running high core Temp all the time you need to have it resolved or it will die and most likely out of warranty and/or your data will be lost if you don't have a backup as well. http://www.alcpu.com/CoreTemp/
- use a laptop cooler. Its a flat pad you sit the laptop on you lap or table with usually two cooling fans that plug into the USB port for power. It will help cool the base of the laptop and other components inside will not be as hot. This will do nothing for the CPU temperature though.
T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
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Kinldly help.

Hi @Sean-Ireland
Welcome to the HP Support Forums! I saw your post regarding the problems with your fingerprint reader not working. I will be happy to help you with this. Start by installing both your Validity Fingerprint Sensor Driver and the Digital Persona Fingerprint Reader Software. Let me know how it goes.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

My finger print reader for dv6-3025dx is not working: can i fix it by redownloading the software?

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I was asked to download the Digital Persona Finger Print Reader for Consumer NB for my dv6-3025dx Windows 7 notebook and after that my fingerprint reader stoped working. The status has an "X" rather than a check mark, I tried redownloading it but if failed again. Is there any other way I can fix it? Thank you

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i've recently purchased lenovo 3000 n100 0689 A65 notebook. Please let me know how to use the features finger print reader & bluetooth?

Arch64 is great, its the future
Everything works, except wine and some proprietary plugins like flash. I've even heard java was working (with icedtea?)
For wine and all the rest, I've set up a chroot (a 32 bit installation inside a 64bit) and while it duplicates some stuff then using the lib32, it is the official arch packages and not from aur. You also keep a clean pure 64 bit installation. See the wiki for the simple guide: http://wiki.archlinux.org/index.php/Arc … bit_system
If you install firefox in the 32bit chroot, you cannot run it side by side with the your 64bit one (firefox script check for an existing opened window, and if one is find, open a new tab/window from it). So I compiled 32bit Icecat from aur (its firefox, "GNU's version of the Mozilla Firefox browser"). It will detect 32bit flash/java/other and you can launch it side by side with firefox.
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Finger print reader with windows 7

How do you get the finger print reader to work on the txt100 after upgrading the software to windows 7?
The program shows as being on the computer with all of the correct drivers, but it doesn't show up like it should (ex. on start up instead of typing password or in the corner of websites instead of typing passwords).

Hi,
If you have an earlier version of DigitalPersona or HP SimplePass installed, you may want to try the following.
First of all you will need to uninstall your current version of DigitalPersona or SimplePass. Be aware that there does not appear to be a way of transferring your registered passwords to this later version, so these will need to be re-entered again.
Next, download the following file.
http://www.egistec.com/websitedownload/patch/bioexcess/HPSimPlePass7.0.74.0.zip
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Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP Envy 15-j151ea Notebook Finger print reader

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