HP Envy 15 Optical Drive Won't Eject Disc

I tried to burn a DVD and loaded a DVD-R into the optical drive. Burned the disc, now the disc won't eject. I try restarting the computer and going through Computer to eject, and nothing. It sounds like it tries to eject, fails, takes back in the disc and runs it. This is definitely a problem, considering I'm a filmmaker and need to produce this DVD soon.
Please tell me I don't have to wait for an HP tech to take my computer for a week and a half to fix my brand freaking new notebook that I dished out over a thousand dollars for. This kind of thing is infuriating. And it seems others share this problem. So I wonder why it wasn't fixed.
Thank you in advance for all the help.

Hi,
Please provide us the complete model of your system along with the operating system, so that we can assist you in a better way.
How to locate model number:
Notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108
Regards,
=======================
I am an HP employee.
If my suggestion was helpful, you can thank me by clicking on the "Kudos" button!
If my answer solved your problem, please feel free let the community know by clicking the "Accept as Solution" button!!

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HP Envy 15 Optical Drive Won't Eject Disc

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