HP Envy 15 shut down randomly during usage, no error messages, no overheating

hi,
I bought my HP Envy 15 only in July and 3 days ago it started shutting down randomly! I would be using my computer or the computer would be turned on, then it suddenly would shut down by itself. When I start it back up again I don't get any error messages so I can't figure out what's going on. This has happened 5 times within the past 3 days. The last time it happened, I was browsing a website and then the computer just shut down with a clicking sound! Overheating is not a problem because the computer is barely lukewarm and I'm not running any softwares. PLEASE HELP!!!

Hi @newhpuser2014 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY 15 and just randomly starting to shut down.
I recommend to do a system restore. System restore will help if something automatically updated and did not go well on the Notebook. I would suggest a date of just over a week before the issue started.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Try my steps.
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0xffffff820344be40 : 0xffffff7fb04f7841
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Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:     0x000000002f800000
Kernel text base: 0xffffff802fa00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 11403339911192
last loaded kext at 247853328880: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7fb1eb4000, size 65536)
last unloaded kext at 451919726706: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7fb1eb4000, size 57344)
loaded kexts:
com.silex.driver.sxuptp          1.5.1
com.citrix.driver.net6im          1.1.3
com.deterministicnetworks.driver.dne          1.0.9
com.deterministicnetworks.driver.dniregistry          1.0.4
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AudioAUUC          1.60
com.apple.filesystems.autofs          3.0
com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
com.apple.driver.AGPM          100.14.11
com.apple.driver.ApplePlatformEnabler          2.0.9d1
com.apple.driver.X86PlatformShim          1.0.0
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleHDA          2.5.2fc2
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.GeForce          8.1.8
com.apple.driver.AppleMikeyDriver          2.5.2fc2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleIntelHD4000Graphics          8.1.8
com.apple.driver.AppleIntelFramebufferCapri          8.1.8
com.apple.driver.AppleHWAccess          1
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.driver.AppleSMCLMU          2.0.4d1
com.apple.driver.AppleLPC          1.7.0
com.apple.driver.AppleMuxControl          3.4.12
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.driver.AppleThunderboltIP          1.0.10
com.apple.driver.AppleUSBTCButtons          240.2
com.apple.driver.AppleUSBTCKeyboard          240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          35
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.4.0
com.apple.driver.AppleSDXC          1.4.0
com.apple.driver.AppleUSBHub          650.4.4
com.apple.driver.AirPort.Brcm4331          700.20.22
com.apple.driver.AppleAHCIPort          2.9.5
com.apple.driver.AppleUSBEHCI          650.4.1
com.apple.driver.AppleUSBXHCI          650.4.3
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleRTC          2.0
com.apple.driver.AppleACPIButtons          2.0
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          2.0
com.apple.driver.AppleACPIEC          2.0
com.apple.driver.AppleAPIC          1.7
com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine          3
com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
com.apple.driver.DspFuncLib          2.5.2fc2
com.apple.vecLib.kext          1.0.0
com.apple.iokit.IOAudioFamily          1.9.4fc11
com.apple.kext.OSvKernDSPLib          1.14
com.apple.iokit.IOBluetoothFamily          4.2.0f6
com.apple.iokit.IOAcceleratorFamily          98.7.1
com.apple.nvidia.driver.NVDAGK100Hal          8.1.8
com.apple.nvidia.driver.NVDAResman          8.1.8
com.apple.iokit.IOSurface          91
com.apple.iokit.IOAcceleratorFamily2          98.7.1
com.apple.AppleGraphicsDeviceControl          3.4.12
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.driver.X86PlatformPlugin          1.0.0
com.apple.driver.AppleHDAController          2.5.2fc2
com.apple.iokit.IOHDAFamily          2.5.2fc2
com.apple.driver.AppleSMBusPCI          1.0.12d1
com.apple.driver.IOPlatformPluginFamily          5.5.1d27
com.apple.driver.AppleGraphicsControl          3.4.12
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IONDRVSupport          2.3.6
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.iokit.IOGraphicsFamily          2.3.6
com.apple.driver.AppleSMC          3.1.6d1
com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
com.apple.driver.AppleUSBMultitouch          240.6
com.apple.iokit.IOUSBHIDDriver          650.4.4
com.apple.driver.AppleUSBMergeNub          650.4.0
com.apple.driver.AppleUSBComposite          650.4.0
com.apple.driver.AppleThunderboltNHI          1.9.2
com.apple.iokit.IOThunderboltFamily          2.8.5
com.apple.iokit.IO80211Family          600.34
com.apple.iokit.IONetworkingFamily          3.2
com.apple.iokit.IOUSBUserClient          650.4.4
com.apple.iokit.IOAHCIFamily          2.6.0
com.apple.iokit.IOUSBFamily          650.4.4
com.apple.driver.AppleEFINVRAM          2.0
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IOHIDFamily          2.0.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          278.10
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.AppleKeyStore          2
com.apple.driver.DiskImages          371.1
com.apple.iokit.IOStorageFamily          1.9
com.apple.iokit.IOReportFamily          21
com.apple.driver.AppleFDEKeyStore          28.30
com.apple.driver.AppleACPIPlatform          2.0
com.apple.iokit.IOPCIFamily          2.8
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
com.apple.kec.pthread          1
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en0
Serial ATA Device: APPLE SSD SM768E, 751,28 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: G500
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

It looks as if it's a GPU panic. However, it could have been caused by any combination of:
com.silex.driver.sxuptp          1.5.1
com.citrix.driver.net6im          1.1.3
com.deterministicnetworks.driver.dne          1.0.9
com.deterministicnetworks.driver.dniregistry          1.0.4
Try booting into Safe Mode (holding down the Shift key whilst booting) and see if the panics stop. If so, determine if the are updates to the drivers or find the kernel extensions and put them in a folder on your Desktop and reboot without them.
Good luck,
Clinton

HP Envy 15 shut down randomly during usage, no error messages, no overheating

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