HP envy 15t trackpad is worthless K0B71AV

Hello,
Just opened up my new laptop and the trackpad is completely unusable. It skips around, it stops responding, and pretty much does everything I don't want it too. I'm upgrading from an old HP laptop that had a perfectly fine trackpad, but this is just a nightmare. Also I noticed that the keyboard is flexing quite a bit as I type this, but the trackpad is my main concern. My model number is K0B71AV HP ENVY 15t ultra slim quad, running Windows 8.1. I'm terribly disappointed in this laptop so far and I am hoping something can be done so I do not have to return it.
Thanks to anybody who can help me!
-Alex

Alex & Huffer,
I'm experiencing the exact same problem with the exact same model. I have already tried the following:
- Adjusting all of the settings in the mouse applet within the Control Panel. Sensitivity, SmartSense, gestures, etc. I've adjusted all of them, and nothing has eliminated the problem.
- Changing to alternate trackpad drivers for Windows 8.1. I tried a couple of generic Synaptics drivers, and those were even worse.
If this is widespread, I'm going to guess this is a driver problem. Any more suggestions?

Similar Messages

How to access the Wifi card for an ENVY 15t Slim Quad Laptop?

Hello folks of the HP forum!
First off, I just ordered this laptop (I'm not sure of the model number since I don't exactly have it yet):
http://www.shopping.hp.com/en_US/home-office/-/products/Laptops/HP-ENVY/K0B71AV?HP-ENVY-15t-Slim-Qua...
Now, I am very excited about this machine and satisfied with the specs with one exception: the wireless card seems pathetic. 1x1, no AC, and no Bluetooth. I want to replace it with this:http://www.amazon.com/Intel-Network-7260-HMWG-Wireless-AC-Bluetooth/dp/B00DMCVKMU
Is the above Intel 7260.HMWG compatible with my new laptop, or will I have to pick a card from a "whitelist" in the BIOS? Does my laptop have the two antennas to plug into the Intel card?
Also, while this may sound stupid, does anyone have instructions/guidance about how to physically change out the card in the Slim Envy? If I do decide to change the card, I want to make sure I know exactly what I am doing so as to avoid any damage.
Thanks very much in advance!

Hi,
No available information unless we know the model/product of the machine. HP used to have a list of wireless cards supported for EACH product but from my view, HP is abit relax now because wireless card is one item which can be replaces/repaired by users as shown on the Envy 15 Maintenance and Service guide
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 42
   Component replacement procedures ........................................................................................ 42
   Battery ................................................................................................................... 43
   Solid-state drive ...................................................................................................... 44
   WLAN module ........................................................................................................ 45
   Hard drive ............................................................................................................. 47
   Memory module ...................................................................................................... 49
Please use the following instructions for find out the model/product of your machine:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00033108
Regards.
BH
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HP Envy 15t k000 Battery Issues

I recenty got an HP Envy 15t k000 from HP home store. Customized to "4-cell 48WHr Lithium-ion Battery," I have been wondering if I upgraded from 41WHr to 48WHr I should be getting more battery life?
Can someone tell me how much is the difference in battery life? The upgrade to 48WHr was $10 more.
When I inserted the battery, it wasn't rigid in the place. It moves a little which I find annoying. (I guess its normal but if there ever is a new battery compatible for the model, the design fix would be appreciated).
Also, the battery's model is VI04 and I found it here on Hp website batteries page. So if 48WHr is VI04, which one is for 41WHr? Because VI04 is the only one campatible with HP Envy 15t k000.
Is there any extended battery (the big battery) for the mentioned model? Will there ever be one? It will be great if there is any extended battery for this model.

based on the specs, a 48 WHr battery will provide about 17% more energy than a 41Whr battery. So if you currently get 90-minutes from a charge, the upgrade will provde an additional 15-min and stretch it to 105 under similar usage conditions.
Just multiple your current cycle by 0.17 to see how much time you would gain.

Blue Screen appears again n again on newly bought hp envy 15t-3000

Just bought a new hp-envy 15t-3000, 64-bit few days ago. just started and keeps shutting down with blue screen. In HP Support Assistant it keeps showing that BIOS update not performed with cross in front. Don't know what to do? Is something wrong with hardware or software?

Hi,
Check the link below:
Blue Screen (BSOD) showed up? Check this topic.
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Why HP remove support for msata drives in the ENVY 15t - q100 ?

The previous models had msata support, but the ENVY 15t - q100 (the one with no dvd drive) has the space for a msata drive, even with the screw hole but they remove the slot from the board. This is a $900 laptop, why they did that?

@Emanu526 ,
Hello and thank you for posting on the HP support forums. So that we can best support your issue please post back with the full model and product number.
HP Notebook PCs - How Do I Find My Model Number or Product Number?
As well please check out the following link before posting back.
Advice for asking the "Very Best Question"
As for changes in BIOS or configuration I am unable to comment on that. Each model is created based on a constantly changing market requirement and the engineers and design people would be the only ones that can answer that question.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Envy 15t J000 Quad edition CTO BBV error?

HI everyone! I just got a envy 15t, and decided that I'd rather replace the standard hard drive with a SSD. I created recovery media (wasted 2 disks that failed to complete), and was going through the process of booting the SSD from the recovery media when I got "restoration Incomplete". It got through copying information from the 6 disks fine, and was (I think) in the process of installing drivers and the like, when it stopped. It gave me 3 options; save log, details, and retry. retry does nothing, as I insert the disk as instructed, but they fail to be recognized as recovery media. I've installed everything twice, and it failed twice, and the diagnostics on the computer return PASSED when run on the SSD.
The following is what came off the details page, with removal of time code. Help??!! HP phone Reps have no clue as to whats going on.
ChkErrBB.CMD : Detect some error during PININST_BBV.
check C:\system.sav\logs\BurnBootWarn.log
or, check check C:\system.sav\logs\BurnBootMerge.log
Critical error condition was detected at BBV1...
Refer the following file if exists.
- c:\system.sav\logs\BurnBootWarn.log
- c:\system.sav\logs\BurnBoot.log
Switch to 2ndCap's WinPE and show [Recovery Manager]'s Incomplete dialog.
because RM's dialog can't appear on [Start] screen in Win 8 enviroment.
customer may not notice RM already shows error dialog.
There migt be unexpected reboot during BBV Clean or Last....
The process will cause CTO panic becuase the image might not be normal...

Hello, no I ended up just purchasing Windows 8 Pro and installing a fresh version on my HP Envy Touchsmart j053cl.
I installed a new SSD in the laptop and the recovery disks simply wouldn't get past the BBV error, even after I reset the default settings on the BIOS.
I spoke with HP support and they told me the recovery disks would not work with an SSD, which was really disappointing, as I've owned many HP laptops that have supported SSD easily. They also wouldn't send me a free new set of recovery disks because mine may have been broken.
I really love my Envy 15 and think HP should always keep the customer who wants to use SSD's in mind, as they are fairly common with users who own quad core Intel laptops. Thanks.

CAN HP Envy 15t j100 Support 2 external monitors?

Hi, I'm trying to figure out how to connect 2 external Dell monitors with HDMI inputs, to my Envy 15t j100. The evy has only 1 HDMI out port. The Envy also has 4 USB 3.0 ports. Ideally, I would like the option to use all 3 displays (The Envy's and the 2 externals.) But would be satisfied with just the 2 externals, extended 1 to the other, for desktop work. Any ideas? Is this possible?

Hi,
Unfortunately you can't use one HDMI port to connect to two monitor even with a HDMI spliter. You need a small investment to buy a piece of hardware and you can setup like:
Actually Dell monitor is the one on the left hand side. Two external monitors are all FHD. Please watch the following video:
https://www.youtube.com/watch?v=WzEMhRoCl_U
Regards.
BH
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Failed to upgrade bios HP ENVY 15t-3200

Failed to upgrade bios HP ENVY 15t-3200
The computer of me is a HP Envy 15t-3200 CTO.
Bios initial a F.07, after upgrading to F.08 or F.0A will happen state as follows:
1. Keys pressed On (disabled) wifi not use the been
2. System message missing 2 process manager hardware
- USB-IF xHCI USB Host Controller
- Unknow
I am would like to return state Bios initial F.07 but on web HP no longer bios F.07 again?

virut900 wrote:
Failed to upgrade bios HP ENVY 15t-3200
The computer of me is a HP Envy 15t-3200 CTO.
Bios initial a F.07, after upgrading to F.08 or F.0A will happen state as follows:
1. Keys pressed On (disabled) wifi not use the been
2. System message missing 2 process manager hardware
- USB-IF xHCI USB Host Controller
- Unknow
I am would like to return state Bios initial F.07 but on web HP no longer bios F.07 again?
What is the installed operating system? Is it Windows 7 or Windows 8?
If it is Windows 8 then you need to install the wireless button driver to return that function to your notebook.
You probably need to reinstall the Realtek Card reader driver and the Intel USB 3.0 host controller driver software driver to clear the missing device driver issues.
Best regards,
erico
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2015 Microsoft MVP - Windows Experience Consumer

HP Envy 15t-J100 Nvidia Graphics card issue.

Hello, I recently bought a HP Envy 15t-j100. I was under the impression that it came with a NVIDIA Geforce GT 740m graphics driver ( even has the sticker on the laptop) and a HP Intel HD 4600 driver. However when I went to device manager and looked at the display drivers, the Nvidia driver was not there. The only driver that was there was the Intel HD one. I then decided to go to the nvidia website and download the latest driver, but that didn't work because it told me it couldn't continue due to imcompatibility. I'm confused, I have the sticker that tells me that I "have" the nvidia geforce graphics card, but in device manager I don't see it. Help!

Hi,
The Envy 15t-jxxx series is a set of CTO machines. What is the model/product of your computer ? Please use the following instructions for find out the model/product of your machine:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00033108
You can't see something like the following image ?
Regards.
BH
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Audio Stopped Working on ENVY 15t

Hello,
About one week ago, the audio on my laptop (HP ENVY 15t-j000 Quad Edition CTO Notebook PC) suddenly stopped working--it was fine at one point, and then the sound stopped just one hour later. I cannot get sound through either my internal speakers or headphones. However, when plugged into a TV via HDMI, sound can be heard. I have tried doing a system restore and reinstalling my drivers and I have not had success with either of them. I have checked my sound settings and it appears that sound is being produced (I can tell by the speaker graphic that something is recognized by the computer), but I cannot hear anything; my speakers are enabled and are not on mute. I'm stumped at this point. Any suggestions would be greatly appreciated!
Thank you for your time!

Hi @colindarnell
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue with your sound and I will be happy to help. From what you have described it might be a hardware issue. You didn't mention you operating system so I have included two document below. They will both show you how to use the built-in Windows troubleshooter. If that doesn't work then I recommend contacting HP regarding a repair. You can reach HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.
No Sound from Speakers (Windows 7)
No Sound from Speakers (Windows 8)
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Thank you,
BHK6
I work on behalf of HP

Listen Up HP! I have some advice about the new ENVY 15t Touch!

Hello HP and everyone!
I'm interested in purchasing a brand new HP ENVY 15t Touch, and would have ordered a fully-optioned one today, except my purchase came to a screeching halt when I saw HP's options for "Processor and Graphics" offered for the laptop. I was slightly disappointed to find that HP now only offers the CPU and the graphics in a "bundle" as opposed to separate options, but I was astonished to see what the bundled options were!
See, the base processor and graphics are "4th generation Intel® Core™ i7-4710HQ Quad Core Processor + Intel® HD Graphics 4600," which is to be expected. I like the i7-4710HQ, but wanted more in terms of graphics, so I looked down the list and found the next option to be, at a $70 upcharge, "4th generation Intel® Core™ i7-4510U Dual Core Processor + 2GB NVIDIA GeForce 840M Graphics." I found the third option to be "4th generation Intel® Core™ i7-4510U Dual Core Processor + 4GB NVIDIA GeForce GTX 850M Graphics" for $140 over the base option.
I found these next two choices to be highly frustrating. I think it's absurd that HP insists I downgrade my CPU substantially just because I don't want the integrated graphics on their top-performing laptop, and then upcharges the CPU downgrade! Respectfully, I think that was a terrible move! Why HP can't offer both a quad core i7 and a stand alone video card? They did on their previous generation of the Envy 15 Touch, so I'm pretty sure it's not a power consumtpion issue.
So, HP, please offer your top-tier high-performance laptop with both a quad core i7 and at least an NVIDIA GeForce 840M. I think you will satisfy more of your high-performance customers, and lose less of them to your competitors. I would have loved to order one of these laptops today with both the i7-i7-4710HQ and the 4GB NVIDIA GeForce GTX 850M, but it seems that isn't going to happen right now. I will be looking elsewhere to buy a laptop unless this changes.

As far as payment goes, I agree with the at least 50% up front rule. As far as how much you charge, that will depend on how many days of production and post production are being planned. Also your skills should come into play. This is a completely different job than your typical work and requires a much different skill set.
If you really believe in the show AND the producers ability to sell it, you may want to offer a discount on production of the pilot for a signed contract guaranteeing you the production contract of the series once it has funding. If you don't believe in both the show and the future potential, charge them full rate card, as there won't be any future work coming from this show.
Another thing to factor in is your ability. Producing a pilot is a completely different animal than doing events and wedding. Can you pull it off, honestly? Can you bring the vision to full potential?
Finally I can't stress enough the producers ability to sell it. It's not easy to get a foot in the door at the networks. Most often they only work with companies they've worked with in the past. They come up with new ideas and match them up with a vendor they already work with.

ENVY 15t-j000 Quad Edition Hard Drive Thickness

I'm looking to replace the hard drive in my ENVY 15t-j000 Quad Edition with an SSD. HP's site currently does not list the thickness the the preinstalled hard drive. I would prefer to get an ssd that does not leave any extra unused space in the computer. What is the thickness of the hard drive installed in the ENVY 15t-j000 Quad Edition so I can upgrade to an equally sized ssd? Thank you.
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View Solution.

Hi,
It's very safe to use 7mm thick, as mentioned in my first reply.
Regards.
BH
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Replace HDD with SSD for HP ENVY 15t-j000 Quad Edition Notebook PC

I'd like to buy a HP ENVY 15t-j000 Quad Edition Notebook PC and a HP v300a 120GB SATA Solid State Drive with Upgrade Kit.
Now the SSD has a 7mm thickness.
My question is if I can replace the HDD with this SSD? How thick is the HDD bay in the laptop.
If it's more than 7mm will the SSD move inside it?
Thanks
This question was solved.
View Solution.

Hi,
The old HDD on your machine is a bit thicker but with at least 4 screws I don't think new SSD will floating around in the case. I actually put new SSD in one of my laptop (not HP) and no problem BUT I don't move this laptop around. If needed, blue tac may help.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Hp envy 15t j000 quad edition ssd upgrade: what to know

Hello everyone so im going to buy an hp envy 15t j000 quad edition for school and was looking online to see what i can upgrade on it to make it faster. Im not very knowledgable with computers so i need lots of help! While doing so i found out the hp comes with a hard disk drive (hdd) and that these are prone to damage over time and dropping, moving, ect. I learned that solid state drives (ssd) are prefered and can make the computer significantly faster and wont be as vunerable as the disk drive. Im upgrading the envy with the NVIDIA GeForce GT 740M Graphics with 2048MB of dedicated video memory, 15.6-inch diagonal Full HD BrightView LED-backlit Display (1920x1080), and the 12GB DDR3 System Memory (2 Dimm) option. Will any of this affect my swapping of the hdd? I also was wondering why the 8gb ddr3 system memory (2dimm) didn't affect the price for switching to the 12gb option.There isnt a difference right? also would the 24gb accelrated cache be of any use? For my last question i think i heard that i would need to clone or buy another copy of windows 8 to put on the new ssd. will there be any problems doing this? Am i in for a headache?

Pepe999
I went on to Tom's Hardware to looking into the 16GB memory.. there is a recent report where adding 16 gb-ddr3 ram.. will increase the life of a SSD drive by 63% compared to 4gb.. here is the link.. thought it was interesting and supported my thinking in reducing the number of HD writes.
http://www.tomshardware.com/reviews/ssd-ram-endurance,3475.html
thought I'd share it with you.. what do you think..
Did you find the 1tb-SSD? try newegg.

Video freezes on my Envy 15t-j100 (E1P04AV)

I bought this back in December 2013. Back then, the video would freeze permanently until I closed the the window and reopened the video. An updated video driver came out which helped a bit with the problem. The computer now freezes for a few seconds and then continues. Still annoying and shouldn't happen. Any thoughts?
Computer: HP Envy 15t-j100 (E1P04AV)
Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
System Board: 1962 KBC Version 93.51
System BIOS: F.56
Windows version: 8.1 64-bit
Intel HD Graphics 4600
Driver: 9/9/2013
Version: 10.18.10.3304
Thanks!

Hi,
Well, going back over your last 2 posts. Everything you mention points to a conflict between Firefox and Adobe's Flash. It's no secret that Firefox v. 31.0 has and is having a lot of problems. You can find this all over the web in a google search. As you've narrowed down the issue, the only suggest I have is checking out the Firefox forums(http://forums.mozillazine.org/viewforum.php?f=38) or Adobe's(https://forums.adobe.com/community/flashplayer). Maybe one of the two have a work-a-round or fix.
You did make note that you thought IE was having an issue, this seems to have just "fixed" itself with flash. If you reinstalled or updated flash, that could have been the trick.
If the issue occurs again from multiple sources, please let me know.
I worked on behalf of HP.

HP envy 15t trackpad is worthless K0B71AV

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