HP ENVY 17 Notebook My speakers aren't working

Hi. Can anyone help me? I have recently updated my hp to windows 8.1 64 bits but I hadn't any problem till yesterday. I often hear music on my laptop and yesterday I plugged (for the first time since I have the laptop - it has a month or two) my headphones. The music was sounding different from the way I was used to hear on the laptop and so I disconnected them. After that I pressed the play again but I didn't hear any sound from the speakers. Aparently the are on, the drivers are updated, I don't undestand. My serie number is 5CG3260W51

Hi,
Can you post back with the full Model No. and Product No. of your Envy 17 series notebook - see Here for a guide on locating this information.
Regards,
DP-K
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