HP ENVY 17 Notebook PC, CoolSense Nonsense -- Laptop Hot

Every since I upgraded to Windows 10, my HP Evy 17 (Model: E1P14AV) has been running hot. I'm not talking about the heat that of course would come from heavy use -- I'm talking about a laptop that's just sitting on a desk, doing nothing. It's hot enough that when you place the back side of your hand, you will react to it if you don't realize how hot it is. I contacted support about this, via Twitter, and was told that CoolSense is not compatible with Windows 10 and that to avoid issues, I should uninstall this and let BIOS pick up the default cooling for the laptop. I feel absolutely no air being pulled out of from the vent. I think the only saving grace and reason why the computer hasn't shutdown on me is becuase it is next to an air conditioner vent AND I have it on a stand that allows air flow underneath. This is what was said to me with regards to this: "If the fan does not get loud when the system gets hot, CoolSense is not working. It's job is to fluctuate RPMs based on heat 1/2" "inside the system. No Win 10 version of CoolSense is available. Try uninstalling existing version so BIOS runs fan. 2/2" Could someone please address this issue, as it seems that I am but one of MANY people with this problem. And yes, the vents are clean, the inside is clean, and the laptop is still covered under it's original warrenty -- so it's not even old. I have an i5 Asus and there are no issues with that computer whatsoever. One would think that with an issue this hot -- HP would have put some sort of statement instead of just not responding to folks on here.

Remove the battery and connect the power adapter. If the power\charging led is lit, then the power adapter is working as it should.
Try a hard reset as follows:
1) Remove the battery and unplug the DC power adapter.
2) Press and hold the power button for more than fifteen seconds.
3) Plug in the DC power adapter (leave the battery out for now)
4) Press the power button
Please post your positive or negative results here in your thread.
Contact HP for warranty service if a hard reset shows no improvement.
The next time you come to the forum please identify your notebook with more than just the model series. The Envy 17 model series encompasses many notebooks.
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http://www8.hp.com/us/en/support-search.html?tab=1#/qryterm=HP%20ENVY%20m6%20Notebook&search_search...
1. Please click on the above shown link and select the exact notebook model
2. Select the exact and relevant Operating System for your notebook
3. Click on Driver - Keyboard, Mouse and Input Devices
4. Please download and install the Touchpad Drivers on your Notebook
Hope this helps, for any further queries reply to the post and feel free to join us again
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How do I disable the Symantics TouchPad on my HP Envy 14t notebook?

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@kiltinshire,
Thanks for posting back.  As you may be aware there are multiple versions of HP notebooks, most control functions are found in the user guide.  If you can not find it there then you would have to go to how to disable hard ware in windows.  That is a microsoft topic.
You normally have 2 choices to physically shut it off.  First the touchpad has a little button in a corner depending on model.  Use a function key it will have a diagram of a square and a finger.  These methods have been used for years for turning your touchpad off. 
Next is just google how to turn off touchpad in windows 8.  Here is a couple links that you may find useful that I found using that search.
TouchPad and Keyboard
How to Enable and Disable Touch Pad on HP ENVY
Disable Laptop Touchpad in Windows 8 / 7
How to disable laptop touch pad in windows 8
Now if you are actually trying to find a way of permanently shutting off the touchpad so that it does not come on again you will have to dig into Windows help for that. If Windows sees the hardware at start up it will by default try and load the base driver for it and most likely turn it on when you reboot.
The only other way is to open up your notebook and disconnect the cable that goes from the touch pad to the motherboard so that does not happen.
I am hoping that helps.
Thank you again for posting and have a great day.
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D5GR
I work on behalf of HP

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Dear Customer,
Welcome to HP Support Forum and we are glad to assist you.
It looks like the USB Ports have stopped working on your Notebook and your in need of some help
We will surely assist you with this issue at the earliest
I would kindly request with you to perform REFRESH on your Notebook to take it back to an earlier state
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Hope this helps, for any further queries reply to the post and feel free to join us again
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I work on behalf of HP

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Hi @Darren104
Welcome to the HP Support Community. I saw your post regarding the problem installing the Cyberlink PowerDirector software. As the PowerDirector software is DVD software I can't see how a new SSD would cause the “not a valid HP driver” if you had changed out your optical drive then maybe. I would recommend that you give us a call at 1-800-474-6836 in North America or start here if you live outside of North America.
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I work on behalf of HP

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When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Please contact official HP Customer Support in your country / region, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for the computer. Software may not be covered by the warranty and there may be a charge for the HP Recovery Media.
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
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This is a user supported forum. I am a volunteer and I don't work for HP.
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Resolved! HP Tech Support took care of me Thank you so much.

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Hi @gitboy31 ,
Welcome to the HP Forums!
It is a dynamite place to find answers and suggestions!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you are having an issue with transferring files from your phone to the PC.
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Good Luck and
Sparkles1
I work on behalf of HP
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Computer HP Envy 17 Notebook PC - screen blank after bios Version F.53 update

Computer HP Envy 17 Notebook PC - screen blank after bios Version F.53 update
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Hi farai, welcome to the HP Forums. If your computer appears to be powering on, but you cannot see the screen it may be a recoverable situation.
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TwoPointOh
I work on behalf of HP
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HP ENVY 17 Notebook PC, CoolSense Nonsense -- Laptop Hot

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