Hp envy 17

I am having a problem with my laptop.when I plug in headphones, the computer doesn't recognize them. The audio keeps playing from the speakers. It originally did work, but then it stopped. I have tried updating the audio drivers to the current version and have tried several older versions. I have also reseted my bios to default twice. I have tried three different sets of headphones, the laptop won't detect them. I have checked the playback devices and only "speaker/hp" are listed. Headphones are not listed there or in recording devices. I have tried troubleshooting this with Windows, still no luck. My product number is G0u21av. Thanks in advance for you help.

, Hello and thanks for posting on the HP support forums. First thing I would try is to run a system restore back before the problem started. This will turn back any updates or configuration change that may have happened. HP PCs - Using Microsoft System Restore (Windows 7) If that fails then you may have to run the full system recovery. Please make sure before doing this step to back up any data you do not wish to loose. HP PCs - Performing an HP system recovery (Windows 7) Please let me know how things go. Thanks again for posting and have a great day.

Similar Messages

HP Envy trackpad issues

Hi, I hope this problem can be fixed without having to return my laptop. I bought an HP Envy about a week ago and I've been having issues with the touchpad/trackpad or whatever you'd like to call it. My product number is E1P04AAR. The touchpad just simply doesn't behave. It's not precise, it rarely lets me right click, sometimes only clicking it works and sometimes only tapping it works. It jumps around sometimes for no reason at all. This is really bothering me and I hope someone could please help me out or tell me what to do. Thank you.

Hi hamdiabdi, welcome to the HP Forums. I understand that your TouchPad is acting erratically.
Maybe "Adjusting TouchPad or ClickPad pointing sensitivities in Windows 8", "Turning all TouchPad gestures off and on in Windows 8" and "Troubleshooting when TouchPad does not work in Windows 8" will have useful steps to try from this document: Using and Troubleshooting the TouchPad or ClickPad (Windows 8)
Let me know if any of those steps help
TwoPointOh
I work on behalf of HP
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HP AiO Remote app will not recognize scan and copy function of HP Envy 120

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Replied on: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-AiO-Remote-will-n...
TwoPointOh
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HP AiO Remote will not recognize scan and copy function of HP Envy 120 printer

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Hi UJKarl, welcome to the HP Forums. You should be able to scan from the HP AIO Remote App on your Envy 120 printer. You probably just need to power cycle the printer, iPad and router to regain proper function.
Turn off your printer with the power button. Power down the iPad by holding the sleep button down until you get the option to 'slide to power off'. Then disconnect the power cord to your router and count to about 10, and then plug it back in. Once the router comes back online, turn the printer on. When the printer comes back online (blue wi-fi light stops blinking), then power the iPad back up. Try again, and it should work.
Let me know how it turns out.
TwoPointOh
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Is it possible to upgrade/add a graphics card to a Hp Envy dv7 dv7-7243cl laptop

I've been doing a lot of research lately, to mostly no avail, about whether or not my HP Envy dv7 dv7-7243c laptop can have a dedicated GPU added to it, as currently it only has the integrated Intel HD 4000 Mobile graphics card.
Mostly I've come across the unfortunate agreement that most laptops cannot have their graphics cards upgraded/swapped out, since the graphics card is soldered on to the motherboard. However, after talking to an HP "support representative", they said they believed it was possible to add a graphics card, as long as it is compatible with the Motherboard my computer has.
Furthermore, after finding the maitenence and service manual online for my computer ( http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf ) it says that it could have come with switchable graphics, specifically the Nvidia Geforce 630M or 650M.
So I am wondering, is it really at all possible to add a dedicated graphics card, either by having switchable graphics or something else? Or am I stuck with the integrated Intel HD graphics?
If I can upgrade/add a new card, where would I be able to find/buy a compatible one, and would I be able to install it myself or would I need to go to a local computer repair?
My laptop is the HP Envy dv7 dv7-7243cl Entertainment Notebook.
It has an Intel Core i7- 3630QM CPU @ 2.40 GHz, 12 GB memory, 150 GB SSD hard drive, 1 TB hard drive (5400 rpm).
I am currently running Windows 8.1 Home Premium SP1 (64-bit).

You're very welcome.
I am not a PC repair tech by trade or training.
Other than the replacement motherboard, and fan and heatsink combination, I wouldn't know if any other parts are required.
The parts you need are listed in chapter 3 of the service manual with the part numbers.
I also don't know if the boards come with the windows 8 product key included in the BIOS.
There may be multiple motherboards listed, so make sure you get the right one.
Same for the fan and heatsink.

Blue Screen of Death and USB malfunctions on HP Envy running Windows 7

Hello.
I have an HP Envy 14 notebook PC. It's running Microsoft Windows 7 Home Premium 64-bit, version 6.1.7601. When I run it, I eventually starts getting an error message from the right of the desktop toolbar telling me that a USB device I plugged in is malfunctioning and did not get installed correctly. This is happening while my USB ports are empty.
As this is happening, the computer also starts playing background static that you can hear over headphones as well. This sound goes away once you mute the machine. After plugging the computer into a monitor to play sound through its speakers, there is also a curious effect; after I remove all the cords and plug in earphones, I hear amplified booming sounds from small movements, rather than what is meant to be playing. This latter effect goes away once I restart the computer,
Eventually, the computer displays a blue screen and crashes. The blue screen asks me to disable BIOS memory options such as caching and shadowing. Once the machine restarts, it informs gives me the following report:
Problem signature:
Problem Event Name:   BlueScreen
OS Version:   6.1.7601.2.1.0.768.3
Locale ID:   1033
Additional information about the problem:
BCCode:   fe
BCP1:   0000000000000008
BCP2:   0000000000000006
BCP3:   0000000000000005
BCP4:   FFFFFA800A8577A0
OS Version:   6_1_7601
Service Pack:   1_0
Product:   768_1
Files that help describe the problem:
C:\Windows\Minidump\021212-92680-01.dmp
C:\Users\Kristina\AppData\Local\Temp\WER-187341-0.sysdata.xml
It also gives me the option to check for solutions. Doing so closes the screen and gives no further information. Please advise as to how to address these issues.

I have the same issue you have had. This happend to my old hp, I thought it was a fluke so when I bought my new hp envy a year ago I was dumbfounded to see that its happening all over again. This time my hp envy 14 is doing the same thing yours did with the same code and all. Can you please tell me what you did to fix this or were you even able to fix it at all?

Wireless printing problem with HP Envy all-in-one 110 when running Mac OS 10.7

I just bought the HP Envy all-in-one 110. I have a Macbook Air running IS 10.7. I managed to install the software correctly and the wirless network light is showing on the printer. I ran a test page from the printer and all the settings say they are "enabled." But I still can't get the printer to print over the wireless network. When I plugged in a USB cable, I managed to get it to print. I have a wireless router running over the Sonic.net DSL network. Network strength is good. I've switched off and restarted all equipment several times but still no results. Help!

Hi,
I believe the router may not support Multicasting, a network protocol used for Apple's Bonjour service to operate as it should.
Will be helpful to know the exact router brand and model.
As a workaroung, you may try setting the printer by using standard IP, it should allow you to print, however the router issue (more likely) have to be handled first to allow the full software functionality including scanning.
Follow the steps below to set an IP print queue, it will also help to better understand the cause for the problem:
Enter System Preferences > Print & Scan.
Click the plus sign.
Click the IP icon.
Select the HP Jetdirect Socket protocol.
Enter the printer IP address into the Address field
Now try printing using the newly created print queue, listed as the printer IP address.
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Envy 100 eAll-in-One D410a (US) doesn't work with cartridge HP300 (Europe)

Hi all,
I bought a HP Envy 100 eAll-in-One (CN517A) D410A in 2011 when I was living in the US. I always used HP60 cartridges without any problems while in the US.
In 2013 I was relocated to Europe (Luxembourg), and recently my last supply of US-bought HP60 cartridges run out, so I went out to buy new ones. HP60 is not available where I live, so I bought HP300 which explicitly says on the box that it is suited for "HP ENVY ENVY100 D410a". However, when I put them in the printer I get a "The cartridges listed above are not intended for use in this printer as it is currently configured." error on the printer.
I tried the eight solutions as explained here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02436437&tmp_task=solveCategory&cc=us&dlc=en&la...
None worked. I put back in my old HP60 cartridges and did no longer get the error message and I can print (but poorly because these cartridges are almost empty).
Could it be that the HP300, by design, does not work with the US-built printer that I have even though the HP300 packaging box clearly says it should? Is there a way to make it work (firmware update?), or do I need to either buy HP60s from the US or get a new printer here in Europe?
Any clues or pointers to a possible solution would be greatly appreciated!
Kind regards,
Paul

Hello pvgelder76, and welcome to the HP Forums.
I understand you are having ink compatibility issues. To have your printer regionalized, I would suggest contacting HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
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Jamieson
I work on behalf of HP
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Can I install a 2nd hard drives to an HP Envy Dv7-7212nr unit

I just purchest a HP Envy Dv7-7212nr and the specs states there is 2 hard drive bays, When I opened the compartment were there the drives gose the secound bay has no connecter for the secound hard drive. can i purchase the connecter?

Here are the specs for your HP ENVY dv7-7212nr Notebook Computer. Here is the HP ENVY dv7 Notebook PC Maintenance and Service Guide for your computer. Here is the HP parts list for your computer.
From the part list, it looks like you need HP p/n 681976-001 - Hard Drive Disk HARDWARE KIT. From the service guide, "
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, primary hard drive connector cable, secondary hard drive connector cable, and screws) - HP p/n 681976-001"
You can order the part from the HP Parts Store>>> HERE.
Please send KUDOs
Frank
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Sistema SAP que envia para Sefaz por Programa Z.

Bom dia Especialistas.
Estou implantando a versão 3.10 em um sistema SAP de contingência ONDE SE ENVIA PARA SEFAZ VIA PROGRAMA Z (o sistema foi comprado para funcionar assim.) Gostaria de saber por favor como é preenchido o campo IND_IEDEST para envio na Sefaz pois estou tendo erro neste .
Queria saber como é a regra para pessoa física e juridica.
Quando é 1 ou 2 ou 9.
Obrigado.

Ronaldo,
Conforme manual do contribuinte NT2013.005:
1=Contribuinte ICMS (informar a IE do destinatário);
2=Contribuinte isento de Inscrição no cadastro de Contribuintes do ICMS;
9=Não Contribuinte, que pode ou não possuir Inscrição Estadual no Cadastro de Contribuintes do ICMS;
Nota 1: No caso de NFC-e informar indIEDest=9 e não informar a tag IE do destinatário;
Nota 2: No caso de operação com o Exterior informar indIEDest=9 e não informar a tag IE do destinatário;
Nota 3: No caso de Contribuinte Isento de Inscrição (indIEDest=2), não informar a tag IE do destinatário.

Envy 15-j119tx smart hard drive detects imminent failure two separate notebooks

Last week I bought an Envy 15-j119tx from a retailer, and every time I restarted it I would get an error message telling me that the smart hard drive detects an imminent failure. From my google search I found that I pretty much need to replace the hard drive. So I took the laptop back to the retailer and they apologised and gave me another one today. This one also has the same error, so I am really confused, is this a problem with this model or what?

Maybe that retailer had 800 pound gorillas stocking the shelves with laptops. I would bet if you installed a new drive it would be fine. It is also not impossible HP got a batch of bad drives and laptops shipped to the same retailer probably came off the assembly line together. I would take it back one more time and insist to start it up before you take the new one out of the store this time.

HP Envy 14 - black screen after start up screen when trying to recover the system

I have a HP Envy 14 and months ago I got the message "Hard Drive failure imminent".
Well, the HD finally stopped working and I got a Kingston ssd hyperx 240gb to replace it.
I have the HP recovery disks, so I tried to recover my system with them. The 6 disks are used to creat an image and then I have to click "continue" in order to re-initiate the sytem. Then, I get the usual HP start up screen, so I hit enter. Then, I get a black screen (screen is on) and nothing happens. I've done this 4 times and always get the same black screen at the end.
Any suggestions to solve this problem?
Many thanks.

Hi
At this point you may consider contacting Kingston to ask them why your SSD is not running after POST when clearly Windows is installed .
Checkurtech
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Envy 14 - Hard Drive failure imminent

I have an Envy 14-1110NR laptop and am getting a Hard Drive failure imminent message every time I boot up. Having run the HP diagnostics, the hard drive check fails so I'm guessing I have to replace it.
The hard drive is a Samsung HM640JJ which has gone obsolete. Does anyone know what I need to do...?
Thanks so much...
This question was solved.
View Solution.

Hi,
The error message would indicate that the Hard Drive is failing and needs to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
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Microsoft MVP - Windows Experience

HP Envy Hard Drive Imminent Failure message

I've been getting this error when I turn on my laptop. It reads "SMART Hard Drive detects imminent failure. To ensure no data loss, backup contents and contact HP"
I've run the Hard Drive Self Test and it has failed that along with most of the other tests on the list that pops up. My laptop still works fine but I was curious as to if I should get my hard drive replaced and how to go about doing that? My warranty expired at the end of December, though the first instance of this happened before December. I forgot about it since I usually never turn off my laptop.
I've been trying to find out if I could purchase an extended warrantee or another method to get it fixed and replaced through HP. Any help would be appreciated.
I have a HP Envy 14-1154ca Beats edition.

This is a warning message stating that the hard drive would die soon. Please the backup of all your personal data as the system is currently working fine. Refer the following weblink for more information:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00480479&cc=us&dlc=en&lc=en
You cannot buy an extended warranty when there is a hardware failure on the unit. I would recommend you just buy another hard drive and then think of buying an extended warranty from HP.
I am an HP employee.
Regards,
Vidya
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Fan error and excess heat on ENVY DV6t-7200

I have a laptop-
ENVY DV6t-1200, product#B6C70AV. Windows 8.1.
The computer is only 14 months old, so it is freshly out of warranty. I have been noticing unusually loud fan noise recently. It is not consistent. Sometimes it remains loud for my entire computing session. Sometimes it quiets down after several minutes, sometimes it is not loud at all. I'd say 75% of the time, it is loud though... And the computer gets VERY hot on the bottom left side in the area of where the fan vents are located. So hot that it almost burns to the touch after about 30-45 minutes of computer usage.
Just today, after waking laptop from sleep, I had a black screen with white text stating something to the effect that "windows detected the fan is not properly cooling the computer and may result in damage, etc.." I don't remeber exact phrase. I went to try to take a screenshot by pressing windows key and prt scrn, but the message page disappeared and normal windows 8.1 start screen appeared. The computer seems to be functioning normally. But the loud noise, the strange fan warning, and the intense heat lead me to believe I have a growing problem.
ANY ideas on what I should do at this point?

Hello Andrew01,
Thank you for posting on the HP Forums!
I understand you are experiencing a "system has detected that a cooling fan is not operating properly" error. This could be a result of faulty hardware, or a recent software implication. I apologize for the inconvenience but I will do my best to assist you! To start, please follow the troubleshooting in this document: System Fan (90b) error message on startup
Although the title of the document is "System Fan (90b) error message on startup", the troubleshooting steps presented are relevant and effective. I also provided this document because I believe this is the error that you witnessed, though it's possible that is isn't the same error. If those steps do not work, here are some other suggestions to attempt: Reducing Heat Inside the PC to Prevent Overheating
If these steps do not work, the hardware is malfunctioning. I would contact HP support, to verify what your options are, or take it to a local repair shop.
You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns. Thanks again for posting on the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

HP Envy 4-1215dx Sound Issues

Hi, I own an HP Envy 4-1215dx. It's a great unit overall, but I am having problems with the audio on it. From the day I took it out of the box it will randomly spew out quick bursts of buzzing/crackling/digital noise whenever I try and play some sort of media, it will appear to have stopped for a while but then start doing it again, it is quite intermitten. It does it with sound from the internet such as youtube, playing MP3's, and even in Games. It is extremely irritating and I need to find a solution. I have already uninstalled and reinstalled the audio drivers and have had no luck. Doing a quick google search, I found out that there are several other people with the same problem, yet the only answer they get back is to reinstall the drivers. I have done this already and it does not fix the problem. Any help would be appreciated.
Thanks!

Hello Livingedge,
I understand that the driver is an older version. This is the version that is available for your specific product on the HP Driver & Software page. I have been able to locate a driver that is also IDT, but the release date is 2013-09-30. I have included that driver here for you 'IDT High-Definition (HD) Audio Driver'.
If this driver fails to resolve the sound issue, I would keep an eye on the 'HP Driver & Software' page. This is where if and any updates are available, will be provided here.
Thank you.
I worked on behalf of HP

Hp envy 17

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