HP ENVY 17t-j000 Quad Edition CTO Notebook PC- wrong graphics card?

I just realized recently that my notebook doesnt have the adapter that was promised when i bought this notebook.
it says my adapter is the Intel(R) HD Graphics 4600, but i have an Nvidia GEFORCE sticker on my laptop. I'm pretty sure i was supposed to receive a NVIDEA graphics card.
I am running windows 8.1

Hi,
It's a CTO machine, did you order the Nvidia card ? Please check Device Manager, can you see something similar to my loan Envy 17t-jxxx machine:
Regards.
BH
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New bios ruined my HP ENVY 15t-j000 Quad Edition CTO Notebook PC

i m using win 8.1 my laptop model is HP ENVY 15t-j000 Quad Edition CTO Notebook PC
core i7 16 gb ram
now the new bios version showing me F.64 Insyde
it was working fine & i just update the bios its restarts after completing bios update its get again restart
& now its not recognising hard disk any more
i tried with another hard disk but same
i have some precious data in chrom & firefox history
i checked its hard drive on another laptop & its working fine
& the error i m facing is
boot device not found
please install an operating system on your hard disk
hard disk (3F0)

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from an HP employee represents their own opinion and not that of HP's.
There is nothing wrong with your computer. The flash to F.64 went fine, however the new BIOS can't locate the boot record on the hard drive. Please back-up the hard drive, including all your personal data using a Linux LiveCD and external hard drive, or connect the drive to another working computer.
Next, use the HP Recovery Media you created when you first setup the computer to return it to a factory like state. If you didn't create your HP Recovery Media when you first setup your computer, please contact official HP support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer.
If you have any further questions, please don't hesitate to ask.
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HP ENVY 15t-j000 Quad Edition CTO Notebook PC Hinge broken

My laptop is only a month out of warranty. My left hinge has also broken/not aligned with my right hinge even though I've never dropped my laptop and have taken good care of it. It seems that a lot of people have this issue with their hinge breaking. Any chance HP can replace this?

I can't find the link to do that. I went to the support link and the only option it gives me is to either go to a service location(in-person) or post on this message board.

HP ENVY 17t-j000 Quad Edition Notebook PC- CPU upgrade or SSD boot drive ?

ENVY 17t-j000 Quad Edition Notebook PC
Components:
• Windows 8.1 64
• 4th generation Intel® Core™ i7-4700MQ Processor
• Included 2 Year Warranty
• Intel® HD Graphics
• 17.3-inch diagonal Full HD Anti-glare LED-backlit Display (1920 x 1080) Non touch
• 8GB DDR3 System Memory (2 Dimm)
• 1TB 5400 rpm Hybrid Hard Drive
• 24GB flash Hard Drive Acceleration Cache
• Microsoft® Office Home and Student 2013
• Security Software Trial
• 6-Cell Lithium-Ion Battery
• SuperMulti 8X DVD+/-R/RW with Double Layer Support
• Standard Keyboard
• HP TrueVision HD Webcam w/ integrated digital mic
• 802.11b/g/n WLAN [1x1]
A few questions I think the technical team can answer for me:
Is there a Service Manual I can download?
Since I overlooked upgrading the i7-4700MQ Processor to i7-4900MQ Processor when I ordered.
Will adding a small SSD to boot from in the second bay add any benefits to the current configuration to help get the CPU speed I overlooked or add the i7-4900MQ Processor later when the cost comes down?
Thanks,

Hi,
Most if not all HP consumer laptops will not support booting from the second hard drive connection with some exceptions.
The posted documentation for your laptop can be found here.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

HP ENVY 17t-j000 quad edition speaker crackling/static

HP ENVY 17t-j000
windows 8 home
hello, I purchased my laptop over the phone from here less than 2 months ago, I have just noticed that my front left speaker "on the bottom front left of the laptop" has a crackling sound/static is this a blown speaker or what could it be? Do I need to have it shipped in and serviced? I have my laptop connected to HDMI 90% of the time, and is used for web browsing / imaging.

Hello Offwhite, I'm sorry to hear that you are having issues with the fan operation on your Envy. I was able to do some research for you and I found a great document that should shed some light on the issue that you are having. Please click on the link that I have provided and I think this should help with your concerns. http://goo.gl/UUzl2Q
If you have any other questions, please feel free to write back and I will be more than happy to lend a hand.
Thank you.
Gbark, Please feel free to use the link as well and if you have any further questions please respond and ill be happy to assist you.
Thank you
Waterboy71
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W a t e r b o y 71
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Envy 15t J000 Quad edition CTO BBV error?

HI everyone! I just got a envy 15t, and decided that I'd rather replace the standard hard drive with a SSD. I created recovery media (wasted 2 disks that failed to complete), and was going through the process of booting the SSD from the recovery media when I got "restoration Incomplete". It got through copying information from the 6 disks fine, and was (I think) in the process of installing drivers and the like, when it stopped. It gave me 3 options; save log, details, and retry. retry does nothing, as I insert the disk as instructed, but they fail to be recognized as recovery media. I've installed everything twice, and it failed twice, and the diagnostics on the computer return PASSED when run on the SSD.
The following is what came off the details page, with removal of time code. Help??!! HP phone Reps have no clue as to whats going on.
ChkErrBB.CMD : Detect some error during PININST_BBV.
check C:\system.sav\logs\BurnBootWarn.log
or, check check C:\system.sav\logs\BurnBootMerge.log
Critical error condition was detected at BBV1...
Refer the following file if exists.
- c:\system.sav\logs\BurnBootWarn.log
- c:\system.sav\logs\BurnBoot.log
Switch to 2ndCap's WinPE and show [Recovery Manager]'s Incomplete dialog.
because RM's dialog can't appear on [Start] screen in Win 8 enviroment.
customer may not notice RM already shows error dialog.
There migt be unexpected reboot during BBV Clean or Last....
The process will cause CTO panic becuase the image might not be normal...

Hello, no I ended up just purchasing Windows 8 Pro and installing a fresh version on my HP Envy Touchsmart j053cl.
I installed a new SSD in the laptop and the recovery disks simply wouldn't get past the BBV error, even after I reset the default settings on the BIOS.
I spoke with HP support and they told me the recovery disks would not work with an SSD, which was really disappointing, as I've owned many HP laptops that have supported SSD easily. They also wouldn't send me a free new set of recovery disks because mine may have been broken.
I really love my Envy 15 and think HP should always keep the customer who wants to use SSD's in mind, as they are fairly common with users who own quad core Intel laptops. Thanks.

HP Envy 17t-j000 Quad Edition.

Hi all,
Recently purchased above system with 16GB RAM which left no option for installing an mSATA drive given the options. I'm reasonably certain (according to other websites that talk about this laptop) that I can install an mSATA drive. However, I also wanted to include a second HDD and found the hardware kit necessary to do it, popped the HDD enclosure cover open only to find that there's already something in (what appears to be) the mSATA slot. The device in the slot has a sticker on it that would make one believe that it's a wireless network adapter.
My question is... is the mSATA slot in the same bay as the HDDs or is it somewhere else. If it is in the same bay, what could be in the mSATA slot other than an mSATA drive?
Thanks in advance for your time and expertise!
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View Solution.

I have the same basic model computer in my possession. The mini-pcie slot you see indeed has the wifi adapter. It is not for an mSATA drive. The mSATA port is not accessible through the service door. It is under the system board and the system board has to be removed to access it. The best advice if you want to enhance the speed is to do as suggested and install a 2.5 inch SATA SSD in the main bay and put the original mechanical drive in the second bay. If you are determined to get at the mSATA slot, here is the Service Manual:
http://h10032.www1.hp.com/ctg/Manual/c03922401.pdf
This Manual does not even show the mSATA port but it is under the motherboard.

HP ENVY 17t-j100 Select Edition CTO Notebook

will never again buy a HP computer! I wanted something reliable .Ever since day one I have had problems with this computer. I sent the computer back and took 2 -3 weeks for them them to return it. It was only a week after I got it back it broke down again. No power to turn it on now. I HAD CALLED SEVERAL TIMES ever since I got this computer . The recovery disk that I got does not work with this computer and you must have sent me the wrong media recovery disk cause it will not take the disk . Awesome job HP. Ya'll send me yet another laptop back the don’t work. I have never been so disappointed in an item before ever! I'm NOT a hard person to please and deal with most issues quietly, however!!! This computer is the worst large item I have ever spent money on and i have regretted it day one since I got it. The hard drive just going! Really???? Mind you, I surf the net, play a few games, shop and pay my bills. Well seems this computer cant handle that. So I send it out to be repaired (2 weeks without a computer) and the hard drive is fixed. My computer OVERHEATS on a regular basis. Restarts by it self. Smells like something burning .blue screens and black screens. The display will flicker. Now we come to wear it will not power on. This is a lemon of a computer and I don’t trust this computer . I want a new computer and a different model . I have lost my information twice on this computer .I use it as a work computer. I started to back up my info everyday now since I don’t trust this computer. Thank god I did. It game me a black screen .try to load windows . wouldn’t take the media disk then it started to make a smell and no power. They want to "repair" this crap of a computer again. I am so freaking fed up. I have lost so muchn money because I work from home, and they don't care. I refuse to keep the same model. I hate it, if it didn't work the first time i touched it, why would i want the same one??? HP used to be a great product, trusted, and stable. Here it is the 11th of aug and still not repaired again.
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HP ENVY 15t-j000 Quad Edition Notebook PC - white screen

HI,
I have HP ENVY 15t-j000 Quad Edition Notebook PC. Recently i started noticing one issue on my laptop. I of...
Please Help!!!

Hi @HPENVY15t-j000 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY 15t-j000 Quad Edition CTO Notebook PC and issues with a white screen just appearing. This is usually caused by and incompatible driver or software that was installed. Here is a link to help with a white screen issue.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Thanks.
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Hp Envy 17t-j100 Quad Edition Notebook PC Graphics Card Upgrade

I bought the Hp Envy 17t-j100 Quad Edition Notebook PC a while back and i was wondering if i could upgrade the graphics card on it. When you buy the laptop if gives you an option, you can either buy the Intel Deticated Graphics or the Nvidia Geforce GT 740 and i decided to buy the Nvidia GT 740 because i heard the integrated graphics were not that good for playing games. So i was wondering if i could somehow take out the NVidia Geforce GT 740 and replace with a better graphics card, Would that be possible?
Thanks

Sorry; no dice. The video card is soldered to the motherboard. The point-of-sale options are for laptops with different motherboards. Buying a laptop is like buying a house: think about what you need now and in the future because they are not easy to change.

Replace HDD with SSD for HP ENVY 15t-j000 Quad Edition Notebook PC

I'd like to buy a HP ENVY 15t-j000 Quad Edition Notebook PC and a HP v300a 120GB SATA Solid State Drive with Upgrade Kit.
Now the SSD has a 7mm thickness.
My question is if I can replace the HDD with this SSD? How thick is the HDD bay in the laptop.
If it's more than 7mm will the SSD move inside it?
Thanks
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View Solution.

Hi,
The old HDD on your machine is a bit thicker but with at least 4 screws I don't think new SSD will floating around in the case. I actually put new SSD in one of my laptop (not HP) and no problem BUT I don't move this laptop around. If needed, blue tac may help.
Regards.
BH
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ENVY 15t-j000 Quad Edition Hard Drive Thickness

I'm looking to replace the hard drive in my ENVY 15t-j000 Quad Edition with an SSD. HP's site currently does not list the thickness the the preinstalled hard drive. I would prefer to get an ssd that does not leave any extra unused space in the computer. What is the thickness of the hard drive installed in the ENVY 15t-j000 Quad Edition so I can upgrade to an equally sized ssd? Thank you.
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Hi,
It's very safe to use 7mm thick, as mentioned in my first reply.
Regards.
BH
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Hp envy 15t j000 quad edition ssd upgrade: what to know

Hello everyone so im going to buy an hp envy 15t j000 quad edition for school and was looking online to see what i can upgrade on it to make it faster. Im not very knowledgable with computers so i need lots of help! While doing so i found out the hp comes with a hard disk drive (hdd) and that these are prone to damage over time and dropping, moving, ect. I learned that solid state drives (ssd) are prefered and can make the computer significantly faster and wont be as vunerable as the disk drive. Im upgrading the envy with the NVIDIA GeForce GT 740M Graphics with 2048MB of dedicated video memory, 15.6-inch diagonal Full HD BrightView LED-backlit Display (1920x1080), and the 12GB DDR3 System Memory (2 Dimm) option. Will any of this affect my swapping of the hdd? I also was wondering why the 8gb ddr3 system memory (2dimm) didn't affect the price for switching to the 12gb option.There isnt a difference right? also would the 24gb accelrated cache be of any use? For my last question i think i heard that i would need to clone or buy another copy of windows 8 to put on the new ssd. will there be any problems doing this? Am i in for a headache?

Pepe999
I went on to Tom's Hardware to looking into the 16GB memory.. there is a recent report where adding 16 gb-ddr3 ram.. will increase the life of a SSD drive by 63% compared to 4gb.. here is the link.. thought it was interesting and supported my thinking in reducing the number of HD writes.
http://www.tomshardware.com/reviews/ssd-ram-endurance,3475.html
thought I'd share it with you.. what do you think..
Did you find the 1tb-SSD? try newegg.

HP Envy 15t-j000 Quad Edition Notebook PC left 'ctrl' key extremely sensitive

I just got this laptop new, and the left ctrl is sensitive enough to think it's being pressed when i have the weight of my pinky merely resting on it. Do I get some kind of warranty coverage for this, and if not, how can I get this fixed? Thanks.

Hi,
At first, please try a Hard Reset as follows.
Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery, plug in the AC Adapter and start the notebook.
When the Notebook restarts keep tapping the f10 key to enter the bios menu. Press f5 to load the defaults (this is sometimes f9, but the menu at the bottom will show the correct key), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Please let me know whether you see any change in the sensitivity of the key.
I am waiting to hear back from you.
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Lost bluetooth when my HP Envy 17t-j000 Quad was repaired

When my PC arrived in July it had a "Intel(R) Centrino(R) Wireless-N 2230" card which supports Bluetooth 4.0. Unfortunately, it's WiFi didn't work so I sent the PC in for repair but when it came back a "Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter" had been installed. Now I've tried to use bluetooth for the first time and find the Atheros does not support bluetooth! How do I get bluetooth?
Serial Number: [Personal Information Removed]
Product Number: C8U17AV

Hey Doug, I have the same notebook from Costco. Did they repaired your issues with the bluetooth? Jesuben

HP ENVY 17t-j000 Quad Edition CTO Notebook PC- wrong graphics card?

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