HP ENVY 17t-j100 Select Edition CTO Notebook

will never again buy a HP computer!   I wanted something reliable .Ever since day one I have had problems with this computer. I sent the computer back and took 2 -3 weeks for them them to return it.  It was only a week after I got it back it broke down again. No power to turn it on now. I HAD CALLED SEVERAL TIMES ever since I got this computer . The recovery disk that I got does not work with this computer and you must have sent me the wrong media recovery disk cause it will not take the disk . Awesome job HP. Ya'll send me yet another laptop back the don’t work. I have never been so disappointed in an item before ever! I'm NOT a hard person to please and deal with most issues quietly, however!!! This computer is the worst large item I have ever spent money on and i have regretted it day one since I got it. The hard drive just going! Really???? Mind you, I surf the net, play a few games, shop and pay my bills.  Well seems this computer cant handle that.  So I send it out to be repaired (2 weeks without a computer) and the hard drive is fixed. My computer OVERHEATS on a regular basis. Restarts by it self. Smells like something burning .blue screens and black screens. The display will flicker. Now we come to wear it will not power on. This is a lemon of a computer and I don’t trust this computer . I want a new computer and a different model . I have lost my information twice on this computer .I use it as a work computer. I started to back up my info everyday now since I don’t trust this computer. Thank god I did. It game me a black screen .try to load windows . wouldn’t take the media disk then it started to make a smell and no power. They want to "repair" this crap of a computer again. I am so freaking fed up. I have lost so muchn money because I work from home, and they don't care. I refuse to keep the same model. I hate it, if it didn't work the first time i touched it, why would i want the same one??? HP used to be a great product, trusted, and stable. Here it is the 11th of aug and still not repaired again.
This question was solved.
View Solution.

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Similar Messages

  • HP ENVY 17t-j000 Quad Edition CTO Notebook PC- wrong graphics card?

    I just realized recently that my notebook doesnt have the adapter that was promised when i bought this notebook. 
    it says my adapter is the Intel(R) HD Graphics 4600, but i have an Nvidia GEFORCE sticker on my laptop. I'm pretty sure i was supposed to receive a NVIDEA graphics card.
    I am running windows 8.1 

    Hi,
    It's a CTO machine, did you order the Nvidia card ? Please check Device Manager, can you see something similar to my loan Envy 17t-jxxx machine:
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Hp Envy 17t-j100 Quad Edition Notebook PC Graphics Card Upgrade

    I bought the Hp Envy 17t-j100 Quad Edition Notebook PC a while back and i was wondering if i could upgrade the graphics card on it. When you buy the laptop if gives you an option, you can either buy the Intel Deticated Graphics or the Nvidia Geforce GT 740 and i decided to buy the Nvidia GT 740 because i heard the integrated graphics were not that good for playing games. So i was wondering if i could somehow take out the NVidia Geforce GT 740 and replace with a better graphics card, Would that be possible?
    Thanks

    Sorry; no dice. The video card is soldered to the motherboard. The point-of-sale options are for laptops with different motherboards. Buying a laptop is like buying a house: think about what you need now and in the future because they are not easy to change.

  • New bios ruined my HP ENVY 15t-j000 Quad Edition CTO Notebook PC

    i m using win 8.1 my laptop model is HP ENVY 15t-j000 Quad Edition CTO Notebook PC
    core i7 16 gb ram
    now the new bios version showing me F.64 Insyde
    it was working fine & i just update the bios its restarts after completing bios update its get again restart
    & now its not recognising hard disk any more
    i tried with another hard disk but same
    i have some precious data in chrom & firefox history 
    i checked its hard drive on another laptop & its working fine
    & the error i m facing is 
    boot device not found
    please install an operating system on your hard disk
    hard disk (3F0)

    This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from an HP employee represents their own opinion and not that of HP's.
    There is nothing wrong with your computer. The flash to F.64 went fine, however the new BIOS can't locate the boot record on the hard drive. Please back-up the hard drive, including all your personal data using a Linux LiveCD and external hard drive, or connect the drive to another working computer.
    Next, use the HP Recovery Media you created when you first setup the computer to return it to a factory like state. If you didn't create your HP Recovery Media when you first setup your computer, please contact official HP support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer.
    If you have any further questions, please don't hesitate to ask.
    Please click the White KUDOS "Thumbs Up" to show your appreciation
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
    HP Slate8 Pro (on loan from HP)
    HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
    HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
    HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
    HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

  • Installing driver for Envy 17t-j100 Quad Edition

    Hi all,
    I wiped the hard drive of my envy, and moved a cloned Windows XP image onto it. On startup, I get a 0x7b (inaccessible boot device - blue screen) error.
    I'm pretty sure it's a hard drive controller error - i've ruled out just about everything else. Trouble is, because I can't yet boot into windows, i can't install the driver.
    The Windows XP image has IDE drivers installed, and the BIOS is (i think) stuck on a RAID configuration.
    The driver I need: Intel Matrix Storage
    It comes with a .inf file, and i've tried to install it (via a recovery environment) by:
    the provided .exe
    command line
    DPisnt
    How can I get this to boot?
    Flash a new BIOS that can switch to IDE mode to match the existing drivers?
    Somehow install the new drivers? (I want to avoid manually setting registry keys if possible)
    Impossible?
    Thanks,
    Albert

    achen339
    You do not find XP driver for your system.
    Matrix Storage not supported
    USB 3.0 not supported
    Nvidia not supported
    Intel HD not supported
    etc
    Install windows 7 and use Windows XP Mode in Windows 7
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=6665...
    Say thanks by clicking the "Kudos! Star" which is on the left.
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

  • HP ENVY 15t-j000 Quad Edition CTO Notebook PC Hinge broken

    My laptop is only a month out of warranty.  My left hinge has also broken/not aligned with my right hinge even though I've never dropped my laptop and have taken good care of it. It seems that a lot of people have this issue with their hinge breaking. Any chance HP can replace this?

    I can't find the link to do that. I went to the support link and the only option it gives me is to either go to a service location(in-person) or post on this message board.

  • ENVY TouchSmart 15t-j100 Quad Edition CTO

    I'm thinking of purchasing an Envy Touchsmart 15t-j100 Quad Edition CTO (with all the available options). Has anyone upgraded their laptop after purchasing? I would like to upgrade the wlan card to Intel 7260ac. Has anyone actually upgraded their wlan card? 
    I've seen companies selling the Envy Touchsmart 15t-j100 Quad Edition with and Intel 7260ac option...
    http://www.hidevolution.com/hp-envy-touchsmart-15t-j100-quad-edition-notebook-pc.html
    http://www.amazon.com/HP-TouchSmart-15t-j100-Brightview-i7-4700MQ/dp/B00FYW8DN0
    But since I've not read on HP forum this is possible, can anyone please confirm?
    Thanks in advance.

    trekker27 wrote:
    I'm thinking of purchasing an Envy Touchsmart 15t-j100 Quad Edition CTO (with all the available options). Has anyone upgraded their laptop after purchasing? I would like to upgrade the wlan card to Intel 7260ac. Has anyone actually upgraded their wlan card? 
    I've seen companies selling the Envy Touchsmart 15t-j100 Quad Edition with and Intel 7260ac option...
    http://www.hidevolution.com/hp-envy-touchsmart-15t-j100-quad-edition-notebook-pc.html
    http://www.amazon.com/HP-TouchSmart-15t-j100-Brightview-i7-4700MQ/dp/B00FYW8DN0
    But since I've not read on HP forum this is possible, can anyone please confirm?
    Thanks in advance.
    Yes, this laptop supports Intel 7260AC wireless cards. I think that the whitelist is not there anymore. If you browse further this forum you can find threads with users confirming the chip is compatible and working well.
    Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
    Testing - HP 15-p000
    HP Touchpad provided by HP
    Currently on Debian Wheeze
    *Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

  • HP ENVY 17t-j000 Quad Edition Notebook PC- CPU upgrade or SSD boot drive ?

    ENVY 17t-j000 Quad Edition Notebook PC
    Components:
    • Windows 8.1 64
    • 4th generation Intel® Core™ i7-4700MQ Processor
    • Included 2 Year Warranty
    • Intel® HD Graphics
    • 17.3-inch diagonal Full HD Anti-glare LED-backlit Display (1920 x 1080) Non touch
    • 8GB DDR3 System Memory (2 Dimm)
    • 1TB 5400 rpm Hybrid Hard Drive
    • 24GB flash Hard Drive Acceleration Cache
    • Microsoft® Office Home and Student 2013
    • Security Software Trial
    • 6-Cell Lithium-Ion Battery
    • SuperMulti 8X DVD+/-R/RW with Double Layer Support
    • Standard Keyboard
    • HP TrueVision HD Webcam w/ integrated digital mic
    • 802.11b/g/n WLAN [1x1]
    A few questions I think the technical team can answer for me:
    Is there a Service Manual I can download?
    Since I overlooked upgrading the i7-4700MQ Processor to i7-4900MQ Processor when I ordered.
    Will adding a small SSD to boot from in the second bay add any benefits to the current configuration to help get the CPU speed I overlooked or add the i7-4900MQ Processor later when the cost comes down?  
    Thanks,

    Hi,
    Most if not all HP consumer laptops will not support booting from the second hard drive connection with some exceptions.
    The posted documentation for your laptop can be found here.
    HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
    HP Photosmart Premium C309G, HP Photosmart 6520
    HP Touchpad, HP Chromebook 11
    Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
    Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
    Windows 7/8 UEFI/Legacy mode, MBR/GPT

  • ENVY TouchSmart 17t-j100 Quad Edition - Upgrades possible?

    ENVY TouchSmart 17t-j100 Quad Edition
    • Windows 8.1 64
    • 4th generation Intel® Core™ i7-4700MQ Processor
    • Included 2 Year Warranty
    • NVIDIA GeForce GT 740M Graphics with 2048MB of dedicated video memory
    • 17.3-inch diagonal Full HD LED-backlit Display (1920 x 1080)
    • 8GB DDR3 System Memory (2 Dimm)
    • 1TB 5400 rpm Hard Drive
    • NO mSSD Hard Drive Acceleration Cache
    • No Additional Office Software
    • Security Software Trial
    • 6-Cell Lithium-Ion Battery
    • SuperMulti 8X DVD+/-R/RW with Double Layer Support
    • Backlit Keyboard
    • Webcam and Microphone
    • 802.11 AC WLAN and Bluetooth® [1x1]
    Ok.
    A few questions I think the technical team can confirm and answer for me:
    1.   CPU soldered in or upradeable with aftermarket CPU purchase? This is Intel i7 4700
    2.  Is GPU upgradeable with aftermarket GPU?  This one is 470M
    3.  Possibility of installing an additional SSD (one to boot), and HDD for a performance/storage configuration (not mSSD).
    -Use of drive caddy or something a long these lines e.g. where mSata, or DVD drives can both be swapped for a drive caddy.
    Thanks.
    This question was solved.
    View Solution.

    The CPU is not soldered in place but you are going to find that there is not a lot of improvement possible. That is a 4th gen i7 processor and even if you could get one a tick or 2 faster the price would be astronomical not to mention you would void the warranty. Not worth it. 
    No GPU upgrade is possible. The video is on a chip soldered to the board. 
    Yes, the laptop has a second hard drive bay and you can get an SSD (regular full sized) to put in the first bay to use as a boot drive. This will speed it up tremendously such that you will not want to upgrade the CPU any more. 
    Here is the caddy you need:
    http://www.newmodeus.com/shop/index.php?main_page=product_info&cPath=2_5&products_id=341
    Here is the Service Manual:
    Your Manual
    See starting at Page 48. 
    If this is "the Answer" please click "Accept as Solution" to help others find it. 

  • WLAN for HP ENVY 15t-j100 Quad Edition Notebook PC

    I just purchased a HP ENVY 15t-j100 Quad Edition Notebook PC with Windows 7 (February 2014).
    It comes with 802.11bgn 1×1 WLAN module, which is not satisfactory so I would like to upgrade the WLAN to an Intel 7260ac.
    According to the user manual, the following two parts are the only WLAN whitelisted by the BIOS:
    #1:
    Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
    Spare part number = 710662-001
    #2:
    Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter
    Spare part number = 717384-001
    I cannot find any of these models anywhere! I do find a 710661-001 on Amazon (which would be great if the BIOS accepts it! and good price too at about $35).
    Could someone tell me if I can put this WLAN card (710661-001 on Amazon) or where to buy the HP approved #1 and/or #2 card listed above?
    Thank you!

    Hi Arnaud_, welcome to the HP Forums. Unfortunately if the parts are not in the user manual I cannot guarantee they will work. You can try to buy it from HP PartSurfer.
    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • HP ENVY 17T - J100 I NED TO REPLACE THE MAIN HDD TO SSD

    I was just wanting to confirm that with the HP ENVY 17T J100 model can upgrade it's HDD to SSD? This model has the 1TB HDD. If I simply clone the HDD to an SSD of the same size.  will it work? Or is there more complex setup to get the raid working between SSD/SSD rather than SSD/HDD?
     also i try with 120 ssd and it didnt work. if i change the main 1 TB HDD to 1 tb SSd can i use the recovery disks to return all the windows as factory with the SSD or not and why if not
    Thanks for your time!

    Hi @sherifmadkour
    I understand you are looking at replacing your HDDs in your notebook with SSDs. I can help you with your question.
    Please see the following for your notebook family which shows the supported components.
    HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenan...
    You can find the drive list in the product description section,  and also under the Hard Drive list, in Component replacement procedures.
    Anything outside of that list would not have been tested with the other hardware, and so is unexplored territory. It is one of those things where if a device has different current requirements, it can put strain on the other hardware or an issue of driver compatibility.
    Malygris1
    I work on behalf of HP
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

  • Would like to upgrade WLAN on HP Envy 17t-j100 Quad

    Sorry if this is a repeat question.  Can I upgrade the wireless LAN card for this laptop to support 5Ghz standard?  Even though this is a b/g/n card, it wil not recognize the 5Ghz band from my Netgear AC1450...it's obviously not dual band.
    it came with the Realtek RTL8188EE 802.11bgn Wi-Fi Adapter.  Great laptop so far but this issue is a bit disappointing.
    if it is upradeable, what does HP offer that is compatible.
    HP Envy 17t-j100 Quad 

    Hi:
    Yes, the Realtek RTL8188EE 802.11bgn is only a single band (2.4 GHz) wireless N card.
    It appears that HP has removed the BIOS whitelist on these newer models so you should be able to install any wireless card you want in that model.
    Chapter 3 of the service manual lists the cards that HP supports with the part numbers.
    http://h10032.www1.hp.com/ctg/Manual/c04091762.pdf
    I would make sure your current card has 2 antenna leads attached to it.
    I have heard on some models, (not necessarily yours) that on some of those low end cards, there is only 1 antenna in the PC.
    That could be a problem (unless you don't mind tearing the whole notebook and display apart to add the additional antenna).

  • HP Envy 17t-j100 Distance between USB Slots suggestion

    I intended this post as a recommandation for HP. 
    I have an HP Envy Touchsmart 17t-j100 and everything is excelent up until now.
    The only thing that is very annoying is the distance between USB ports. PLEASE increase the distance between USB ports for the future models. I have a lot of problems tryng to connect everything I need.
    Even if I try to open the DVD drive, it will stuck in my USB device. I mean how much difficult is to put a distance of 1 cm between them? 
    If the USB cables are the standard size, there are no problems but most of the USB devices nowadays are much more wider than a standard USB cable and I keep having problems.
    I mean it's a 17" laptop, there is plenty of space on the sides. In the end, it's better to drop the DVD drive and put a VGA slot instead, but with bigger distance between USB ports.
    I am planning to buy another ENVY in the future but I really want my new laptop to have USB ports with a wider distance bewtween them. 
    Thank you very much and I hope HP will take care of this little problem on the future models.
    Have a nice day.
    This question was solved.
    View Solution.

    Hi @catapara89 ,
    Thank you for visiting the HP Support Forums and Welcome. Thanks so much for taking the time to let us know of your suggestions on the USB slots. It is important and has been viewed.
    Have a great week.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • HP ENVY 17t-j000 quad edition speaker crackling/​static

    HP ENVY 17t-j000
    windows 8 home
    hello, I purchased my laptop over the phone from here less than 2 months ago, I have just noticed that my front left speaker "on the bottom front left of the laptop" has a crackling sound/static is this a blown speaker or what could it be? Do I need to have it shipped in and serviced? I have my laptop connected to HDMI 90% of the time, and is used for web browsing / imaging. 

    Hello Offwhite,  I'm sorry to hear that you are having issues with the fan operation on your Envy.  I was able to do some research for you and I found a great document that should shed some light on the issue that you are having.  Please click on the link that I have provided and I think this should help with your concerns.  http://goo.gl/UUzl2Q
    If you have any other questions, please feel free to write back and I will be more than happy to lend a hand.
    Thank you.
    Gbark, Please feel free to use the link as well and if you have any further questions please respond and ill be happy to assist you.
    Thank you
    Waterboy71
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Pavilion dv7t-4100 CTO Select Edition Entertainment Notebook PC hard disk failure imminent.

    Lately this laptop has been running slow and hot. Just yesterday,  I recieved an error message on my laptop (HP Pavilion dv7t-4100 CTO), saying "SMART Hard Disk Error" followed by a message telling me that the SMART hard disk check has detected an imminent failure. It told me to backup my files and then press F2 and run a hard disk test. The Quick Test Passed. The complete test gave this error.:"Hard Disk reporting failure 301 Disk Name: Toshiba MK7559GSXP Volume C:/D:/F:/)". I am sure I will have to replace the hard disk. Right now it is a Toshiba 750GB SATA hard disk drive, 5400 RPM, 2.5 inch small form factor (SFF). Can this hard drive be replaced with a Hybrid SSHD like the following:
    Seagate Hybrid Drives ST1000LM014 1TB MLC/8GB 64MB Cache SATA 6.0Gb/s NCQ 2.5" Laptop SSHD 
    or
    TOSHIBA Hybrid Drives MQ01ABD100H 1TB+8GB(NAND Flash) 32MB Cache SATA 6.0Gb/s 2.5" Laptop SSHD
    If not, what would be the best replacement hard drive that you reccommend?

    Hi,
    You can put the second HDD on the second bay, existing BIOS can handle this BUT you need more hardware namely a caddy set (caddy & cables). You can buy from:
        http://www.newmodeus.com/shop/index.php?main_page=product_info&products_id=345
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Maybe you are looking for