HP Envy 17t K100 keyboard problems

I purchased an Envy 17T K100 notebook. I love it except the keyboard repeats lettters (see... 3 t's) like crazy. They sent me a new computer, justt great of them. But the new commputer has the SAME PROBLEM. I cannnot beieve they would do this. It has to be a KNOWN PROBLEM.
There is lots online about olderr Envvy's having thhis probblemm and aparently there is a bios ffix for some off the older models. Does anyone know if there is a bios fix for my newer model K100? This would be wonderful if i could keep this computer. Thanks for any info on how to fix this problem. I have my finggers crossed...
Mary Helen

Hello @mhfein,
Welcome the the support forum. I am sorry to hear about your keyboard issue. Here is a link to the latest software and drivers for your system.
HP ENVY Notebook - 17t-k100 CTO Drivers
Now as far as I could see there is no BIOS update listed for this system. Now there is possible a better way of dealing with this.
We need to go in and change the settings of your keyboard. Here is a link that you may find helpful
Change Keyboard Settings.
If this does not help you are looking at a hardware issue with the keyboard. At this point please contact our phone support for repair options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Please post back if this resolved your issue today.
Thanks you for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Similar Messages

HP Envy 4-1030US keyboard problems

I am posting this two years after I bought the HP Envy 4-1030US, despite its very high cost, in the hope that I could depend on an expensive product to be of excellent quality. I was starting my freshman year in college, so I needed a reliable and light-weight laptop to carry around with me to my classes. Unfortunately, it has not been reliable at all. I began experiencing problems with the keyboard about a year after I bought it, conveniently after the one-year warranty had expired. Specifically, I have trouble with the space bar, backspace, enter key, and a few other keys that only sporadically work properly. This is clearly very frustrating and has made my laptop almost useless. I’ve never dropped this laptop nor spilled anything on it, so there’s no reason that the keyboard should start malfunctioning like this. As a college student with two more years to go until graduation, what am I supposed to do when my laptop, a necessary tool, becomes almost useless and the only solutions are to spend hundreds of dollars to get the keyboard fixed or buy another laptop altogether? I am extremely disappointed in the quality of this HP product. I feel like I wasted a lot of money on it, only to find myself stuck with a malfunctioning laptop that causes more stress than it’s worth. College students are under a lot of financial pressure and we can’t afford for our laptops to suddenly need repairs or replacements, so I felt the need to raise awareness about this issue.

Hi mn425,
Welcome to the HP Support Forums.
I am sorry to hear that you are having such problems with your keyboard, but it is possible that there is a simple solution.
Over time, dust and other debris can collect or fall between the keys and cause them to not respond. From what you are writing, it is only a few keys that are having this problem; so it is likely that some cleaning or the use of a can of compressed air could prove effective. Please see the following pages, that may prove helpful to you and offer some other possibilities.
Notebook Keyboard Troubleshooting (Windows 7)
Cleaning your Notebook PC
Tips for Using, Carrying and Protecting your HP Notebook PC
Please let me know if this proved useful to you.
Regards,
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

How to install a back lit keyboard on an HP ENVY 17t-j000 that did not come with one.

I recently purchased an HP ENVY 17t-j000 and did not select a back lit keyboard. I would like to have one and want to know i can purchase a back lit keyboard for this computer and install it myself.

Hello there megamike!: very easy dude! all you have to do is go to www.logitech.com & ask for

Need to get graphics to work on HP Envy 17t-3000 CTO

Please bear with me. I'm not very tech savvy but am great at following directions to solve problems.
I received a used HP Envy 17t-3000 CTO laptop with 750 GB...i7 - 2670 QM...6GB...64 Bit. with no restore on it to get back to original config.
I received it updated to Windows 8.1 Pro which didn't allow video drivers to work (Intel HDGraphics 3000 and AMD 7690M XT switchable graphics).
I installed Windows 7 Home Premium back on it (originally on it when made) from an ISO download on line.
My problem is that I need to know exactly what drivers in which order to download on top of Win 7 install to get switchable graphics display to work as it's still not working with 8.1 Pro removed. I currently have a black screen and only see the screen with HDMI connected to the tv.
I need to be sure I am downloading all the needed drivers for it to work properly ASAP as I have a time limit to return it if that isn't the problem / isn't fixable / is a hardware problem.
I really want to keep it if it is fixable with correct driver installations and I don't have time to order restore disc from HP before my return window is closed.
So, can someone please help me and list the drivers in order of installation for my laptop?
Thanks!
PS: When I reinstall Windows 7 Home Premium from my burned ISO file does that remove all the drivers I tried to install before that aren't working? If not...how do I do that? I want to start over beginning with the Win 7 install followed by the correct drivers in correct order....back to original config.

Hi,
Same post as:
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Need-to-get-graphics-to-work-on...
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Where are the left and right action buttons on the touchpad on the HP ENVY 17t Quad TouchSmart

My new HP ENVY 17t Quad TouchSmart laptop has a touchpad, but no left or right action buttons. How do I simulate their action. Apparently a single tap simulates a left click, but how do I get a right click? How do I drag a cell in a spreadsheet (to copy it) using the touchpad? I may have to end up using a mouse.
This question was solved.
View Solution.

I believe that model features a ClickPad, which doesn't have distinct left/right-click buttons but does have left/right-click areas where the buttons would normally be. See Using and Configuring the ClickPad for more info.
Please click the thumbs up button to say "Thanks!"
Clicking "Accept as Solution" on a reply that solves your problem makes it easier for other people to find solutions.
I am an HP employee.

HP Envy 17t-100 quad

I just spent 60 minutes of my life online with tech support trying to get bluetooth to work on my brand spanking new laptop which by the way I upgraded with a faster processor, better display, larger hard drive and more ram. The first tech told me after 35 minutes to google the problem. I told him that is why I called him, I tried google for over an hour trying to solve/figure out what the problem was myself. This included using HP support website. I then asked to speak to his supervisor, 20 minutes later I was able to speak to Luie. After taking my serial number and model number, which I had already given to the previous tech, he put me on hold. When he came back he told me that my computer was not configured for bluetooth. When I told him that I wanted to send it back I was put on hold again while he checked to see if there was one they could send me. He came back and said they only had a 15" that could ship tomorrow. I declined. While I was on hold I did find where bluetooth is a $10 option. Really?! I pay extra for a souped up laptop and they leave this out? I guess I'm behind the times, but when doesn't a computer have bluetooth capabiltites?! I asked for the supervisor to have his supervisor call me in the morning. He said he would try, I won't hold my breath.

Hi,
Many machines do not have BT even new one. Remember few years back, I had to add BT modul and it was only $7.80 at that time. Back to your machine, I don't know. But the following specs is the machine which I'm using now, it's only 5 days old and it does not have BT:
https://www.shopping.hp.com/en_US/home-office/-/products/Laptops/HP-ENVY/902164?HP-ENVY-17t-j100-Lea...
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Envy 17t J000 - Maximum Hard Drive Size and speed

I going to place a 2nd hard drive in the open space in my Envy 17t-j000.
The Maintenance and Service Guide states;
Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
● 1-TB 5400-rpm, 9.5-mm
● 750-GB 5400-rpm 9.5-mm
● 500-GB 5400-rpm 9.5-mm and 7.0-mm
Dual hard-drive configurations:
● 2TB: (1-TB 5400-rpm x 2)
● 1500GB: (750-GB 5400-rpm x 2)
This seems to mean that I cannot use a single 2 TB 2nd drive and cannot use a 7200 RPM drive.
Is this correct? Doesthe bios not allow a larger than a 1 TB drive or the 7200 RPM?
CouldI simply partition the 2nd drive into 2 - 1TB?
Or does the manual simply mean that the standard HP unit is not supplied with larger than these sizes and I could actually use a 2 TB in the 2nd bay?
This question was solved.
View Solution.

It is the latter....the list just says what HP has to sell: it does not describe a system limitation. However, I do not believe the market yet offers a 2 TB drive that will fit in the space available. The 2 TB 2.5 inch SATA drives I have seen are too thick. 7200 rpm or hybrid or SSD; not a problem.
To add a second drive you will need a second hard drive caddy and cable.
http://www.newmodeus.com/shop/index.php?main_page=product_info&cPath=2_5&products_id=542
If this is "the Answer" please click "Accept as Solution" to help others find it.

Envy 17t: slow as molasses. just boot and clone, please

I recently purchased an Envy 17t, 1080 IPS screen, i7 quad 8GB RAM. This should be a dream desktop replacement.
Alas, it is so bad and unusable that I even decided to type this short experience description on a different computer. I wanted to write it in a text editor. so, I searched windows for "text" and "edit", but no installed app shows up that would seem to allow me to create a simple text document. (instead, it did try to upsell me to buy some apps to do this.) fear not: Microsoft Office is on the home screen. clicking on it gets me to another "up-sell" suggestion to purchase the real version. Does Windows really make creating simple documents difficult?
But this is only the beginning. I could fix this. I could install some app to edit text. It's just indicative.
The real problem is that the envy 17t is slow. real slow. My $200 chromebook is faster. This is not the fault of the processor, the RAM, or Windows. It is the fault of the hard disk. The device does not ship with an SSD. I knew this. Well, this is a standard notebook computer, so I should be able to replace the internal HD with an SSD.
This should be easy. I back up the HD to a USB stick and then restore it to an SSD. I would need to do this if the hard drive went bad, too. Using the built-in backup utility to build a recovery medium to USB, I am informed that this is only allowed once. OK. This would not be so bad, except that the backup process stopped itself with some undecipherable error message far into the process. At this point, I can no longer backup and I have no external backup. I can also not try this again.
I then tried a variety of third-party tools. None succeeded in creating a bootable Window clone that I can replace the standard boot drive with. There is something peculiar about this computer. Inspecting the boot drive with the Paragon Hard Disk Manager tells me that this computer does not use ordinary UEFI partition schemes. There are two (!) service partitions (WINRE partition, folowed by a No Name partition), followed by a Local Disk of 128MB, followed by a large Windows partition, followed by a recovery partition. Somehow, there is software that makes it impossible to clone this into a bootable SSD, using any of about 20 tools that I have used in the past on other computers.
So, I now have a new 17-inch high-end notebook that is about the half the speed of my $200 chromebook.
But I had another idea. My next attempt was to install the SSD into the second drive bay, so I could just boot from it. At least it has a text editor, even though it canot use the blu-ray. Heck, I can at least install linux on the SSD. No dice. It can boot linux from an external USB key, but the UEFI BIOS (F10) cannot boot the drive from its second internal SATA drive bay. Really. It is a standard SATA slot, but the BIOS cannot boot from it. (This is also not a "legacy boot" issue in the BIOS.) It's just that this is designed not to work.
Oh...I have a fix. I can hit escape fast enough, then I can choose F9 and then ubuntu from the second drive. I just cannot save it in the BIOS.
Let me get this right: I now have a notebook computer which is about half the speed as a chromebook in its normal OS, exists primarily to upsell me software, and that is incapable of either making a backup of itself or booting by default from its second drive. The only thing that the engineers at HP seem to have invested time in is to make it difficult to replace the hard drive with an SSD. one has to work to make it so bad. it doesn't happen by itself.
I also don't have the time to hang for hours on support telephone lines to get a recovery medium. There are computers that "just work." This isn't it, though.
-iaw
PS: Did I mention that double-clicking is not as reliable as on a macbook.

Hi,
No comments for other points but Windows has at least 2 text editors (not perfect for big tasks) called Notepad and Wordpad. Notepad is a very simple "editor" but with Wordpad you can format text, nice and neat.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP ENVY 17t Quad-j000 I Want To Play FIFA 15

I Have A HP ENVY 17t Quad-j000 With Windows 8.1
(Product name: HP ENVY 17 Notebook PC)
(Product number: C8U19AV)
(OS: Windows 8.1 Pro with Media Center 64-bit)
(Processor: Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz)
(Graphics Device #1 NVIDIA GeForce GT 740M)
(Graphics Device #2 and Primary Display Intel(R) HD Graphics 4600)
My PC Is Equipped With To GPUs One from Intel (Intel HD Graphics 4600) and NVIDIA (NVIDIA GeForce GT 740M 2GB DDR3)
I Like To Play FIFA 15 But I’m Having Problems When I Play FIFA 15 Threw NVIDIA I Only Get About 15Fps How Could I Get The Game To Run Faster? I Would Like To
Get It To Run On High Settings At 1600x900 Around 30Fps Would I Be Able To Do That?
My Other Question Is NVIDIA Optimus I Don’t like It and I Was Wounding If I Could Disable It? and Have NVIDIA Run My Computer, the Ports like HDMI and My Internal Display
This question was solved.
View Solution.

FIFA 15 minimum video card is a GeForce 650 GTX. You have a 740M
Let's look at the comparison:
http://gpuboss.com/gpus/GeForce-GTX-650-vs-GeForce-GT-740M
It is close but the 650 GTX is maybe 15-20% faster. So you are trying to play the game with a video card 15-20% less powerful than the MINIMUM requirement. Therefore you get 15 fps. 20 fps would be minimum. To get 30 fps you would need the recommended card which is a GTX 460. Compared here:
http://gpuboss.com/gpus/GeForce-GTX-460-v2-vs-GeForce-GT-740M
The gap is even greater. So you are getting about all you are going to get out of a 740M video card. If you want to game better you need a better computer.

Envy 17t-j000 GPU Upgrade

So I have a recently purchased HP Envy 17t-j000. I have the NVIDIA GeForce GT 740M. What I want to know is if I can upgrade this dedicated GPU through my own efforts. Otherwise, is it possible to give HP Support a call (or whomever I would call for this purpose) and return the laptop to replace my GPU with the very recently added option of the NVIDIA GT 750M. It would only be a $20 difference so I don't see there being a problem in doing so. Please advise.

It is a big deal because it would require a new motherboard. There is no other way to upgrade the GPU and if the GT 750M was just introduced I doubt it will be easy to get one of those motherboards for a while.

HP ENVY 17t-j000 Quad Edition Notebook PC- CPU upgrade or SSD boot drive ?

ENVY 17t-j000 Quad Edition Notebook PC
Components:
• Windows 8.1 64
• 4th generation Intel® Core™ i7-4700MQ Processor
• Included 2 Year Warranty
• Intel® HD Graphics
• 17.3-inch diagonal Full HD Anti-glare LED-backlit Display (1920 x 1080) Non touch
• 8GB DDR3 System Memory (2 Dimm)
• 1TB 5400 rpm Hybrid Hard Drive
• 24GB flash Hard Drive Acceleration Cache
• Microsoft® Office Home and Student 2013
• Security Software Trial
• 6-Cell Lithium-Ion Battery
• SuperMulti 8X DVD+/-R/RW with Double Layer Support
• Standard Keyboard
• HP TrueVision HD Webcam w/ integrated digital mic
• 802.11b/g/n WLAN [1x1]
A few questions I think the technical team can answer for me:
Is there a Service Manual I can download?
Since I overlooked upgrading the i7-4700MQ Processor to i7-4900MQ Processor when I ordered.
Will adding a small SSD to boot from in the second bay add any benefits to the current configuration to help get the CPU speed I overlooked or add the i7-4900MQ Processor later when the cost comes down?
Thanks,

Hi,
Most if not all HP consumer laptops will not support booting from the second hard drive connection with some exceptions.
The posted documentation for your laptop can be found here.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

Very poor wireless reception on HP Envy 17t-j000

So I just recently got a HP Envy 17t-j000 quad edition (Windows 8), which seems to be having some wifi issues
I opted for the cheaper non-bluetooth adapter, the Realtek RTL8188EE, which at present seems to have almost zero documentation on the internet. The Realtek website doesn't even show any record of it!
Anyways, here's the problem: I'm getting very poor reception with it, to the point where one of my two wireless routers has only very intermittent and horrendously slow connectivity, and the other will work a room away but no further (and also sometimes drops too, but less frequently). Outside of this range, I can still see these networks, but cannot always connect. If I do manage to connect, it will show a strong signal (4-5 out of 5 bars) but will never actually load anything. In fact, though I'm not sure this is relevant or not, I have never seen any networks with less than 3 out of 5 bars for signal strength.
Meanwhile, a number of other devices work at a much larger range and without dropping the connection as this computer does. This includes a year old HP (I forget the model) and a five year old Acer. The speed on my faster router doesn't appear to be very different between the HP Envy and the other two.
I have:
* Done a number of restarts of the network modem and both wireless routers
* Verified that the driver on the wireless adapter is up to date and reinstalled it
* Checked to make sure there are no antivirus/firewall/other programs systems that could be interfering
So, does this sound like a just a crappy wireless adapter or could this be some sort of software issue or defective hardware? Also, if I were to just replace this with another wireless card, what sort of things do I need to be concerned with in order to make sure the replacement is compatible with the system?

OK Boys & Girls - - here's what I did - -
First - the Envy X2 is having similar problems - but my laptop is the 17t-j000 quad
so this IS the correct thread - -
I used the HP support assistant - - it installed an updated BIOS -
The WiFi still shuts down at 8 - 10 min watching Netflix (no mouse or user inputs - Max signal strength indicated)
{Yes - I have disabled allowing the machine to turn off power to the WiFi card in the driver section}
Loaded the Softpaq mentioned above (quoted below) - - 200MB - had to be SOMETHING in there ??
It loaded without a problem - - strange thing is - the Intel Driver date stayed the same: 9/17/2012
Tried the WiFi - - still shuts down at 8 - 10 min
Went back to HP Support Assistant - -
NOW it says - - I need a new WiFi package ?!?
So - I download and installed THAT - -
Back to Netflix - - and so far - has been NO SHUTDOWN ?!?
2 episodes watched - still connected - fingers crossed
Your mileage may vary - -
Hi,
Download the Softpaq sp63183 from the below FTP link which should resolve these issues.
This Softpaq is for Windows 8 notebooks with an Intel Wireless card and should not be installed if they have another manufacturer like Broadcom , Realtek , or Qualcomm .
http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63183.exe
Customer complaining about connection “ dropping ” intermittently.
Fixes an issue which causes the 802.11n wireless connection to be disabled after a wireless adapter driver is installed.
Customer is having general wireless connection issues with their Windows 8 notebook.
"I work for HP."

HP Envy 17T OS

I have recently purchased a HP Envy 17T Quad Laptop (non-touch) . The computer comes with Windows 8.1 OS. I would like to use Windows 7 instead. Do you have a preconfigured disc that will work on my computer for Windows 7? I haven't used the computer yet, so if this isn't available I may need to return it and purchase something else that I can get Windows 7 for.

Hi,
Please check our dicussion on the following post:
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Downgrade-from-Windows-8-1-to-windows-7-on-...
You may not have to do the hardwork: going back to the old Windows 7 which your new machine is not designed for.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP ENVY 17t-j000 Quad Edition CTO Notebook PC- wrong graphics card?

I just realized recently that my notebook doesnt have the adapter that was promised when i bought this notebook.
it says my adapter is the Intel(R) HD Graphics 4600, but i have an Nvidia GEFORCE sticker on my laptop. I'm pretty sure i was supposed to receive a NVIDEA graphics card.
I am running windows 8.1

Hi,
It's a CTO machine, did you order the Nvidia card ? Please check Device Manager, can you see something similar to my loan Envy 17t-jxxx machine:
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Would like to upgrade WLAN on HP Envy 17t-j100 Quad

Sorry if this is a repeat question. Can I upgrade the wireless LAN card for this laptop to support 5Ghz standard? Even though this is a b/g/n card, it wil not recognize the 5Ghz band from my Netgear AC1450...it's obviously not dual band.
it came with the Realtek RTL8188EE 802.11bgn Wi-Fi Adapter. Great laptop so far but this issue is a bit disappointing.
if it is upradeable, what does HP offer that is compatible.
HP Envy 17t-j100 Quad

Hi:
Yes, the Realtek RTL8188EE 802.11bgn is only a single band (2.4 GHz) wireless N card.
It appears that HP has removed the BIOS whitelist on these newer models so you should be able to install any wireless card you want in that model.
Chapter 3 of the service manual lists the cards that HP supports with the part numbers.
http://h10032.www1.hp.com/ctg/Manual/c04091762.pdf
I would make sure your current card has 2 antenna leads attached to it.
I have heard on some models, (not necessarily yours) that on some of those low end cards, there is only 1 antenna in the PC.
That could be a problem (unless you don't mind tearing the whole notebook and display apart to add the additional antenna).

HP Envy 17t K100 keyboard problems

Similar Messages

Maybe you are looking for