HP Envy 23-K002d all in one

Hi Guys
can we have an issue for this model HP Envy 23-K002d all in one. win8 H6N10AA#A2K
Problem is in the rigth side of LCD (menu bar) the touch is intermittent working + un-useual heat
i have 3 stocks unit with the same problem
already update bios firmware video driver even the sytem still same issue

Hi nomyar, welcome to the HP Forums. Unfortunately I am not sure I have any useful troubleshooting ideas. If you have the same behavior on 3 different units you should contact support for more options: HP Technical Support, North America 1-800-474-6836. For all other regions click here.
TwoPointOh
I work on behalf of HP
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HP ENVY 4500 e-All-in-One Printer/Mac OS 10.6/can't scan multiple pages as single document/file

Mac OS X 10.6.8
HP Scan app 4.4.1
In the HP ENVY 4500 e-All-in-One Printer support page for scanning with a full feature driver installed. Under "How to scan a multi-page original into a single file for HP Scan software version 4.0. Everything is OK until after I've scanned the documents and clicked "Done". (Step # 6) & Click Send , click Folder , name your file, and then save the file to the computer.(Step # 7)
This is where I go wrong. I can't find the Format drop-down menu to complete Steps 8 & 9.
Click the Format drop-down menu, select Contents , and then check the box to Save all items to a single file .
Click Save .
This question was solved.
View Solution.

Hi MaWoo,
Thanks for your post and welcome to HP Forum.
Please make sure you select PDF or Searchable PDF as the Format. You should then find a box to check for "Combine into single document".
Best regards,
Mandy
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HT3669 HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.

HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.
I would like to print via the USB connection instead of wireless (the wireless does work, and the scanner works via USB).
I tried connecting the printer directly (via USB) to my MacBook Pro laptop and it worked just fine.
How can I make this printer work on my iMac?
I spent 4 hours on the phone with HP and we did every combination of installation of drivers ad nausum and their bottom line is that it is a Mac problem.
Any help would be appreciated. Will be sending this printer back to Amazon if I can't make it work on the USB.
I am open to questions or suggestions
Thanks,
Chet

After 4 hours on the phone with HP and another hour with Apple (Mavericks support) no real solution other than check everything (removed everything from Login Items, removed all HP software anywhere in the system reboot, reinstall printer) then when nothing worked for the 4500, did an OS Reinstall (boot with CMD+R).
The Mavericks support group did open an incident (# 542875311) and I will update it when I figure out how to find it on the system.
My feel is that the base problem is that somewhere between the HP-Inkjet-SW-OSX-Mavericks_v12.34.49-2 package and the Apple HP Printer software in the Library (version 2.16.1) the app for printing via the USP Port just does not get installed for the mid 2007 20 inch iMac. The scanner is recognized on the USB Port and the Printer works fine on Wi-Fi. I have too many devices to burden my home network with anothe device. Also, every time I put any HP Printer on Wi-Fi, my router (Netgear N600 WNDR3400 running 12 to 20 devices depending on who is home) gets wonky (but that's anothe story...).
Additionally, when I attach the HP Envy 4500 to my MacBook Pro (2010) it works perfect - print and scan via the USB prot and both functions show in the System Preferences - Printers and Scanners just as expected and just as the 3050 does.
Chet

Windows 8.1 Pro upgrade issue (from Windows 8 Pro) on Envy 23 TouchSmart All-In-One...

Hello,
I have an HP Envy 23 Touchsmart All-In-One that I purchased a year ago (around 12/2012). It came preinstalled with Windows 8.
System Information:
a) Intel(R) Core(TM) i7-3770S CPU @ 3.10 GHz
b) 8192 MB of RAM
A few weeks after I had bought the system, I upgraded to Windows 8 Pro with Media Center that I purchased through Microsoft's upgrade program.
Last week (10/19/2013), I saw the upgrade option to Windows 8.1 in the store and decided to upgrade.
After a few minutes, I got a prompt asking me to restart the computer and I did.
However, I noticed that the screen went blank, but it really didn't restart - I saw that the hard disk light was still blinking and I waited for around 15 minutes. I know it didn't restart because if it did I would have seen the HP logo on the BIOS screen. A little later, the system went into sleep mode (at least, the power button light was blinking slowly as if it was on sleep). Since it was late at night, I decided to leave the system alone and decided to check on it next morning. Next morning, it was still in sleep mode (as I feared) - when I tried to wake it up from sleep by moving the mouse/hitting the return key, it made the exact sounds as if it was waking up from sleep (as it always does), but the screen was still blank. The power button slight was glowing steadily indicating that it is awake now.
At this point, I decided to power down the system by holding the power button for a few seconds. Upon reboot, I saw the HP logo on the BIOS bootup screen and then the screen went blank and nothing came up.
So I decided to do a system recovery using my Windows 8 recovery CD and powered down the system with the CD in its slot. This time, the system came up and immediately started restoring my OS to a previous version.
Upon logging in to the recovered system, I got the following message:
"Couldn't update to Windows 8.1
Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
0xC1900101 - 0x40019".
I tried reinstalling Windows 8.1 a couple of times after this. Once by disabling all the non-Microsoft services and disabling all the startup programs. Still the same result.
I don't have any antivirus software on my system other the default Microsoft system protection software.
Any help, much appreciated.
Thanks.
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View Solution.

I've posted the following on the following Microsoft form.
http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/81-install-error-0xc1900...
Since my hardware is the subject of this HP thread, I thought it might be advantagous to others to post it here too.
In the hopes of preventing anyone else expending this amount of time:
HP Envy 23, no external devices except wireless keyboard&mouse
1) Attempted 8.1 from MSDN ISO download and dvd burn. Result: 0xc1900101-0x40019
2) Attempted 8.1 from MSDN ISO download and dvd burn just because I didn't believe number 1. Result: 0xc1900101-0x40019
3) Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
4) Attempted 8.1 from Microsoft store just because I didn't believe number 3 Result: 0xc1900101-0x40019
5) Read online that Task Manager, startup, disable all would work. Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
6) Read online that enabling security to admin group for Crypto directory. Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
7) Read online that ensuring drivers are all current. MS update, HP update, physically clicked on each driver, update in Device manager, Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
8) Read online that turning Firewall off, Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
9) Woke up this morning and evidently Win 8.0 decided on its own to Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
Good news: Fall back to 8.0 has been flawless with the exception of the need to reenter the network key.
Bad news: Still on 8.0
Based on, in every case, the upgraded machine can be: Accessed via admin share c$ from a network device and can NOT be remoted into and the local display is 'illuminated' but not responsive and dark black (BSOD), my GUESS is a screen / display driver is failing on first boot to 8.1
I've reviewed everything on the C: drive with the extension "log" and a date close to the install date/time without success of isolating exactly what is failing.
Hope no one else expends this much time.
David
Professional Developer

UPGRADE MEMORY - HP ENVY Recline Touch All in One – 23-k300br

Hi from Brasil How do I UPGRADE MOMERY of HP ENVY Recline Touch All in One – 23-k300br ???Is there a VIDEO... or a MANUAL showing that ??? ThanksYours Sincerely

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how you are looking to upgrade the RAM on your desktop computer, and I would be happy to assist you in this matter! To upgrade the memory, I recommend following the steps in this document on Adding or Replacing Memory for HP Envy Recline 23 TouchSmart All-in-One PCs. Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards

HP Envy 5530 e-all-in-one Does Not Work With Mac

Just bought an HP Envy 5530 all-in-one. It does not print through Safari and possibly other Mac applications. Does not frame the page properly even with "print page" and prints slower than 1 page per minute, even with no background images. My old HP had no problem with Safari. Phone support tells me there is no driver or fix. So I will return the device. Seems crazy. I now see othr commenters saying it doesn't work with Mac. If HP's no longer works with major Mac applications, they will be returned in droves. Anyone know why or know of a fix?

I am having the same issue. Did you ever find a solution?

Envy 4500 e All-in-One - Still connects to network but won't talk to computers

I turned on my Envy 4500 the other day to print a paper for school, but it wouldn't print. It's connected to the same network as my computer, and I changed nothing, but now it simply won't cooperate. I've tried uninstalling and reinstalling the software, disabling my firewalls, restarting, running the Print and Scan doctor, resetting the printer to factory and reconfiguring the wireless settings, and nothing is helping. The Wi-Fi settings show that the connection is fine, but when I go to print wirelessly it shows the printer as offline. The issue is impacting all of the devices in my home that use the printer, including our Android phones, my Windows 7 desktop, and my wife's Windows 8.1 laptop.
I feel like I've done everything right, and it was working fine before, but for the life of me, my computer and my printer just won't talk to each other over the wi-fi. It works fine USB, but that's obviously not an ideal solution. Does anybody have any advice on this one?

Hello @NeapolitanSixth , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having connectivity issues. I would like to help!
I would recommend setting up a static IP on the printer:
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Is it possible to add a hdmi port? Hp envy 23-d010ea all-in-one

I wanted to get a Ps4 soon but i dont have a tv, and on my computer i dont have a hdmi port. i see on other models of my computer they have it for example on the 23-d052 its like this
Where as on my one is like this
so that part is just an empty space. i was wondering if it were possible to add the hdmi port or if there was a way i could still play the ps4 on my computer?
This question was solved.
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The USB 3.0 to HDMI adapter referenced above, is only designed to connect to a USB port on you computer and output an HDMI signal to an HDTV or monitor. It will not allow you to connect the HDMI output of a game console to your computer.
It may be possible to purchase all the components necessary to add that functionality to your computer, however the cost would far exceed the price of a new monitor or HDTV. Please purchase an inexpensive HDTV or monitor to use with your PlayStation.
If you have any further questions, please don't hesitate to ask.
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Frank
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HP Envy 5530 e-all-in-one... lost ability to scan a page to email...

Error "there was a problem connecting to the server" came up when trying to scant to email on my Chromebook via the clouds. Was working. prior to being shut down for a week while on vacation. I can scan to a ssd chip and get to PC that way. I printed out Config. page. Internet & status show connected. Router/modem ok for my pc, and wife's. Hit retry several times... no good. Attempted several full tries. Got a new password, no change. Shut down equipment a couple of times... no change. Printer approx... 100 days old. Low end printer for low usage, and low price... can't invest too much in it for fixing. But, not eager to buy another one either!? Hum? Any ideas?
This question was solved.
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Hi Sturgeon,
Welcome to the HP Support Forums. I understand that you have encountered difficulties when trying to use the scan to email feature of your Envy 5530 printer.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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I work on behalf of HP

HT3500 I have a MacBook Pro and an HP ENVY 110 SERIES All-In-One . I can't seem to get a network set up or either one to locate or connect to the other one.

I've spent hours, actually probably days, trying to do this but it's not working. I've had the ENVY since Nov
and have not been able to print - much less do anything else with it.
My internet is CLEAR wireless. I use the little USB 4G Mobil Modem. This new HP ENVY is also wireless.
I know I can't be online and print at the same time unless I get a router.
I also know that I can go offline and change the network pref to "airport" so I can print. Meaning I'll have to change
back and forth but for my uses, that's ok..at least for right now.
What I can't seem to get set-up correctly is my own local network.
I'm pretty sure it's suppose to be done using "Airport".
Obviously, I'm doing something wrong in establishing my network.
The printer is listed on my printer preferences and shown as "offline" "default". I assume that means the ENVY
is my default printer. Great! At least my Pro knows it's suppose to connect to the ENVY once everything's set-up correctly.
Now, if someone could just tell me exactly, step-by-step what to do to get that done....
I'd be soooo very happy!
Thank you!
Ricki

Well... no help was found here.. so I abandoned the wireless- ness of my printer. I bought a
small 10 port hub because only 2 USB ports really isn't enough with wireless mouse, wireless internet
and any kind of printer. I also bought a long USB cable. I now print--wired since this can be done
as an alternative to wireless with this printer. Because I don't want a cable "hanging around"
when the printer is not in use, I simple disconnect it and reconnect when I want to print.
It's a temporary solution others may find helpful as well. Apparently there's been a lot of
confusion and problems getting this printer set up wirelessly with our MacBooks.
Shame on HP for not helping us out!

Changing ink cartridge in my new Envy 5530 e-all in one printer

Just bought a new Envy printer. I feel stupid but I don't know how to open it to replace the ink cartridge. The manual that came with it does not show this.

Hi,
Please use the following manual, pp 46-47 will show you how to replace ink cartridges (and how to install new ink cartridges):
http://h10032.www1.hp.com/ctg/Manual/c03773204.pdf
Regards,
BH
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HP Envy 27 TouchSmart All in One black Screen w/ Cursor

I did a system restore on my computer and when it restarted I got a black screen with a cursor only. HP tech support ran multiple tests and determined it is a virus but after 12 hours of remote access working on it it still has the same problem! I have to jump through hoops to get it to run in safe mode! Can anyone help!?

Contact Customer care for your country. See this PAGE for the choices. Scroll down to find the correct
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This is a user supported forum. I am a volunteer and I do not work for HP.

New Envy All in One won't let me use my email address to email scans

Hi, I have just purchased 2 HP Envy 7640 e All in One Series machines.
Setting up the Scan to email option I have to insert my own email address for it to send me a pin number (and to put on emails it sends out - I think ??) my email is: [email protected] I get a message saying "enter a valid email address" I have had this on only a very few sites in the past and believe it is because the domain is numbers only.
has anyone any suggestions?
thanks in advance

Hello Brian567,
Welcome to the HP Support Forums!
I understand you are looking to setup Scan to Email on the ENVY 7640, but the Email you are trying to use is not being accepted.
More than likely the issue is being caused by the Email domain you are trying to enter. Do you have another email with a more common domain to try? For example, Gmail, MSN, etc.
Cheers,
JERENDS
I work on behalf of HP
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HP-All-In-One Envy 4500 won't print

After recently doing a "refresh", apparently the HP Apps for my printer were deleted also., so I need to know how to reinstall the apps that control my printer? I"ve tried all the recommended downloads, but nothing has changed. Can anyone just give me direct, precise instructions, specifically how to reinstall HP ENVY 4500 series Basic Device Software?

Hello NeutralObserver,
Welcome to the HP Forums.
I see that you are looking for instructions on how to install the printer software.
Please click on the following link and download the HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers. Save the file to the desktop of the computer and once the download is complete, click on the new icon and follow the instructions for the installation.
If you have any other questions, feel free to write me back at any time.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Scan with envy 5530 all in one and OSX 10.6.8

the scan does not work on my new envy 5530 all in onesuggestions on your docs imply using applications on mac: no result machine requires that software be connected except i had no software with my printer, was told mac did not require the installation of software. and the printer did work as soon as connected and set-up.where do i go from there? do i need software? where do i get/download it? i already returned printer once because of printing/paper loading problem (after using an epson wthout a glitch for 6 yrs - changed for less expensive usage) and chose this in part for the scan function. so please... help

Hi there, Welcome to the HP Forums! I see that you are having trouble scanning with your HP Envy 5530, on Mac OS X 10.6. I am happy to help you with your scanning! Some questions for you: Are you able to make copies with the printer, by using the scanner glass? Copying Documents.How is the printer connected? Wireless, or USB? You can use either HP Software for your scanning, or non-HP Software for scanning, as shown in this guide, How to Scan: Mac OS X v10.6, it is up to you. If you want to use HP Software, you will need to install the full feature software and drivers, found at this website, HP Customer Support - Software and Driver Downloads. If you are still having trouble scanning, please try going through this scanning guide, A 'The computer is not responding' Error Displays for the HP ENVY 5530 e-All-in-One and HP Deskjet Ink Advantage 4510 e-All-in-One Printer Series, and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

HP Envy 23-K002d all in one

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