HP Envy 23 touchsmart windows 8.1 computer has no sound only with headset

Computer had working sound 2 days ago. But now it will only work with a headset. I have checked and tested and says every thing is working fine. I am at a loss.
Thanks,

Hello retired_gramma,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that a few days ago you had sound and now you only have sound when you plug in your headset and that you are running Windows 8.1. I am providing you with an HP Support document: Using Microsoft System Restore (Windows 8), which will walk you through restoring your computer back to before this happened. As you stated it is only 2 days I would go back a week. This will not affect your personal files, but it will affect any applications or settings that have been installed or changed in the past week.
Please re-post if you require additional assistance. Thank you for posting on the HP Forums. Have a great day!
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ITunes crashed during transfer purchases now says This computer has previously been synced with an iPhone or another iOS device

The problem that have started when I was going to sync my iPhone 4 with current iTunes running on 64bit Windows 7.
I started iTunes and plugged in my iPhone.
All looked good and the iPhone came up as the device as it should have.
Next I wanted to transfer purchases prior to syncing so I started the Transfer Purchases process.
iTunes stopped working during the Transfer Purchases process
Now when I plug in my iPhone iTunes takes me to the “setup your iPhone” screen and displays “This computer has previously been synced with an iPhone or another iOS device” and only allows me to restore and old backup or setup as new.
Obviously some files were not closed properly when iTunes crashed during the transfer purchases process, how can I cleanup iTunes so that it will allow me to backup and sync my phone.
I am a software developer and am sure that a fix is not in the menu options What I am saying is that I can easily remove or edit corrupt files to get it working.
Thanks, Mike

The error message you're seeing is likely the other way around -- i.e. something like "This iPhone has previously been synced with a different computer". There's no problem syncing multiple iOS devices to the same computer.
However, the reverse is not true for the iPhone -- you cannot connect an iPhone to another computer without it being erased, even if you manually manage music and video. So, it sounds like you've been syncing your iPhone to a different computer?
Also, 5.1 (not 5.0.1) is the latest iOS.

This computer has previously been synced with an iphone

I've got an iphone 3g & everytime I connect it to my computer it says "this computer has previously been synced with an iphone". It then says set up as a new phone or restore from the back up of iphone. This is the only iphone I've had & I've always used the same computer to sync etc. Can anyone tell me what I need to do to get it to stop asking me to restore or set up as a new phone. I've tried doing both of these several times & I still get this screen coming up. I've also uninstalled & reinstalled itunes to see if it would help but it hasn't. I would appreciate any help anyone can give me.

Try this:
1. First, disable auto-sync when an iPod/iPhone is connected under iTunes>Preferences>Devices(under the edit menu if using Windows).
2. On that same device pane, highlight and delete any and all backups listed.
3. Connect your phone, iTunes running, and re-name your phone in the left device pane:
http://support.apple.com/kb/ht3965
4. Then, right-click your phone in the left device pane & select "Backup". When finished sync your phone.
See if doing this fixes things.

My computer has no sound :( help?

I really need some help. My computer has no sound at all. Windows media player, youtube, there just doesn't seem to be any sound. (my volume is not on mute) I also checked that my sound driver is installed and updated but still no audio Thanks in advance!
This question was solved.
View Solution.

Hi,
It might be worth resetting the bios defaults as follows.
Shut down the PC. Tap away at the esc key as soon as you start the PC to enter the Start-up Menu and then select the Bios menu ( usually f10 ). Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Regards,
DP-K
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The hatter wrote:
also that the default is no longer set asin when someone had windows as default and removed it w/o changing Startup Disk panel.
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Fix for Envy TouchSmart 15-j078ca (or any other laptop) sound not working

If you are having problems with the sound on your Envy 15 laptop (speaker/headphone jack not working), there is a straightforward way to fix your problems.
First go through these simple steps (they could very well save you some time if they work):
1) Update your drivers! Seriously, this is one of the top fixes for problems on PCs. If you haven't updated your drivers, search for "Check for Updates" and click that result (you can search using the Charm; the result will be under settings). If you have, read on.
2) Check to see if your audio device is enabled. On your desktop, right-click the Speakers icon and go to Playback devices. Set audio devices to default (like headsets and speakers) on by rightclicking them and selecting "Set as default". This way, they will work when plugged in, and when taken out, the system will default to other available sound sources.
If your chosen device is not present, right click in the open space and check "Show Disabled Devices". Now, you can rightclick a device and Enable it, then going through the same process as above to set them as default.
3) If your devices are enabled and plugged in, try the Windows Troubleshooter. Press the Windows key to bring up the Windows 8 interface (or the Start Menu in Win7) and type "Troubleshooting". Select it from the Settings section on the right side, then go to "Troubleshoot audio playback" under Hardware and Sound. Run the troubleshooter
If none of these methods work, follow the instructions in this excellent post, but use the changes below:
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2) Remove both the AC adapter and the battery before performing the hard reset, then hold down only the power button for 15 seconds (or follow the instructions here if the battery is fixed in place).
3) Press Escape repeatedly on boot-up until you get the option to use the BIOS menu.
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Thank you for visiting the HP Support Forums and Welcome.Thank you for the detailed information very very helpful. I have looked into your issue about your HP ENVY TouchSmart 15-j078ca Notebook and the popping sound or crackling noises.
Here is a document on troubleshooting sound.
Please make sure your updates have been done on the Notebook. In the device manager under sound right click and update the driver. Here is another step to try.
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers/Headphones.
4. Click Properties.
5. Click the Advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window.
9. Click OK to close the Playback Devices.
Hope this helps you.
Thanks.
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This computer has previously been synced with an iPhone or other iOS.

I have just upgraded my iPhone 4 with the recent upgrade to 5.0.1 - I get the response "This computer has previously been synced with an iPhone or other iOS". I then get two options: 1) Set up as new iPhone, or 2) Restore from Back Up. So I restore the device - but it returns to the page that says "SET UP iPHONE, and gives me the 2 options again - set up new phone or restore. It will not sync my purchased apps onto the iPhone - my iPhone only shows bookmarkes saved.
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Try setting it up as a new phone. There is probably something wrong with the existing backup.

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When i connect my iPhone to my laptop it will only come up with the option to restore from backup, this has happened 3 times tonight
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The error message you're seeing is likely the other way around -- i.e. something like "This iPhone has previously been synced with a different computer". There's no problem syncing multiple iOS devices to the same computer.
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The error message you're seeing is likely the other way around -- i.e. something like "This iPhone has previously been synced with a different computer". There's no problem syncing multiple iOS devices to the same computer.
However, the reverse is not true for the iPhone -- you cannot connect an iPhone to another computer without it being erased, even if you manually manage music and video. So, it sounds like you've been syncing your iPhone to a different computer?
Also, 5.1 (not 5.0.1) is the latest iOS.

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iTunes has stopped syncing my iPhone and iPad. Now when I plug either of them in I get the message in the subject line.
As a result it offers me the change to set up as a new iPhone or restore from a backup.
The closest I can get to explaining how it's got itself confused is that I had some kind of network issue on the computer, and I got a warning message on my iMac telling me that there was another device on the network called iMac, so it had renamed itself iMac (2). (There was no either iMac - I assume that on reboot somehow the network de-registration hadn't worked properly). I changed the name back to iMac and rebooted and everything else seems fine (including online backups that are done against the named computer). Not sure if this has anything to do with my sync problem or not - but it's the only oddity I can think of.
Any suggestions about how to get iTunes to allow the sync again with the iPhone and iPad that it was quite happily syncing with until recently?

The error message you're seeing is likely the other way around -- i.e. something like "This iPhone has previously been synced with a different computer". There's no problem syncing multiple iOS devices to the same computer.
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Also, 5.1 (not 5.0.1) is the latest iOS.

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```````````````````````````````````````
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HP Envy 23 touchsmart windows 8.1 computer has no sound only with headset

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