HP Envy 4-1038NR and HP Officejet pro 8600 N911n

about 3 months ago this problem started... out of the blue.. no new apps or anything. i was on the phone with tech support who had be install and uninstall drivers and after about an hour of trying things i was able to print. as soon as i hung up printing stopped.
the message says i am unable to communicate with the printer. both laptop and printer are less than a year old. i unplug, restart, update IP address, everything is connected. i ran the wireless network test and everything is fine but i cannot print a document (word or PDF). very very frustrating.... can someone please help??? i am running Windows 7

Hi justjo1950,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having issues with printing from your computer do to communication issues. I would like to try a couple simple steps and if it resolves the issue, great and if we still need to do more troubleshooting then I will be more than happy to offer more suggestions.
First step I would like you to try is, please make sure you have the printer power cable connected direct to a wall outlet and NOT a power bar/strip. HP printers already have a built in surge protector and if you have it connected to a bar/strip, the printer will not get all the power it needs and this could be the reason why it is having issues communicating with the computer or WiFi Network. Here is a link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. The link list as LaserJet printer only as an example. This document is intended for HP products in general.
The other step to take would be to run the HP Print and Scan Doctor. The Doctor will run a scan of the printer and the computer and if any issues are found, it will troubleshoot them automatically.
Please let me know if your require any additional assistance and I will be more than happy to help.
Thanks for your time justjo1950.
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W a t e r b o y 71
I work on behalf of HP

Similar Messages

Acrobat X and HP Officejet Pro 8600

I just installed Acrobat X. I scan a lot within Adobe. When I went to scan, my HP Officejet Pro was NOT availabe under the Acrobat Scan screen. An older version of a Canon printer/scanner is still there--which I can't find a way to remove--but when I choose "please select a device," I don't get any choices. This is frustrating...an HP problem?--that shouldn't be likely. An Adobe problem? Isn't there somewhere under preferences to link to devices? BTW, I can PRINT to the HP just fine.

Are your Device driver updated ?
Moving the thread to Acrobat Forum

Win 8.1 and HP Officejet Pro 8600 not connecting

Priior to installing Windows 8.1, my printer worked fine. I installed Windows 8.1 and came across the message - Printer Error - Before you can perform printer-relate tasks... I removed and reinstalled the printer and it worked. I printed several documents yesterday. This morning, went to print and the same error message appeared, printing error. I checked under devices and printers and the HP printer was grayed out. When I clicked on the printer under device and printers, it says printer not connected.
I am using the printer on a wireless network.
Please help in this matter.
This question was solved.
View Solution.

Hi Dennis1825,
I understand you've been having some issues with your Officejet 8600 printing since upgrading to Windows 8.1. I'm sorry to hear this has been happening but I will certainly try to help.
To get a little extra help with this issue, I'd like you to download and run the HP Print and Scan Doctor (running for both Fix Printing and Fix Scanning to make sure it doesn't detect any issues) and hopefully it should be able to fix this for us.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Officejet Pro 8600 Plus N911 Tries to Copy from ADF if Lid Covering the Glass is Completely Open

Hi,
I just posted a reply to the following regarding an identical problem that I am having:
http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Officejet-Pro-8600-N911n-Printer-Tries-to-C...
It occurs to me, however, that the original post I replied to is so old that it is probably better to post my problem in a new thread.
I've borrowed some of the original poster's wording since his explanation of the problem was very clear and concise...
If I have the lid that covers the glass completely open on my HP Officejet 8600 Plus (N911) printer then it usually tries to feed pages from the ADF to copy and then reports a jam since I have not put anything in the ADF. If I partly or completely shut the lidthen it copies from the glass properly. This problem arises when I want to copy pages from a thick book for which it is very incovenient (and not really possible) to hold the book firmly in position with two hands while closing the lid with a third hand.
I think the problem is that the ADF sensors that detect when the ADF is loaded with paper are normally held in the position indicating no paper by gravity. When the lid is completely open it goes past 90 degrees, so gravity causes them to be fall into a position where the sensors are tripped.
We contacted Courtney, a Case Manager on the "HP AMS TCO Escalations Team" and she insisted that the 8600 is able to copy from the glass with the lid open and that our unit must be defective. She sent a new unit, but it had the same problem since it is a design flaw, not a manufacturing defect. When we called her back she did not seem to concerned that the 8600 could not copy with the lid open and did not really want to pursue our problem any further. We asked whether we could switch to an equivalent model that can copy with the lid open, but she said that the 8600 is their top-of-the-line model and there is no equivalent model. In the end, she offered to "buy back" the printer.
Has anyone else had this problem? Is there any fix so that I can copy with the lid completely open? Perhaps a firmware update so the printer realizes that if the lid is open then it should ignore the ADF? I would even be OK with a menu item that lets you disable the ADF.
Does anyone from HP monitor this forum and can they test this out and report the flaw to the design team, or suggest a work-around to me?
Thanks!

Paul,
I noticed that when the cover is completely open (90 degrees), there is a chime sound and the ADF symbol lights up in the upper right hand corner. If I lower the lid a bit, I can press the copy button and get the copy started before the symbol lights up. This is the same chime and symbol that lights up when pages are placed in the ADF.
I tried putting shims (small pads of post-its about 1/8" thick) under the bottom edge of the printer in the back. That is enough to prevent the sensor from engaging the ADF with the top opened fully. Yipee, hands free operation. HP would probably say I voided the warranty.
Maybe the printer was tested on a table that was not level.

Hp Officejet Pro 8600 on Windows 8.1 driver not installed

Using Windows 8.1 and HP Officejet pro 8600. The printer is installed on a wireless network. But on Device Manager, it says "driver not installed". Most printing tasks are successful, but for some I need to have the driver installed on the computer. I have tried troubleshooting, but am unsuccessful. I would appreciate help. Thanks

Hi emax,
Print a configuration page to get the printer's IP address. Printing a Network Configuration Page.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer.
Type the IP address into your web browser's address bar. (Internet Explorer)
If it loads the printer's network page then the printer is on the network.
Power cycle the router, computer and printer.
Try printing again.
If the issue persists, add a new device if the IP address is valid.
Right-click the Start button () or the lower left corner of the screen, and then click Search.
In the Search box, type HP, and then click the icon for your printer. The printer software opens.
Click Utilities, and then click Printer Setup & Software Selection.
Click Connect a new printer.
Test the printer over the wireless network.
Please provide the following information so I can assist you better.
What is the printer's first 3 sets of numbers for the IPV4 address?
Could you access the printer's EWS?
Were you able to add a new device?
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Poor image quality when scanning coins with officejet pro 8600 plus

I recently upgraded my printer from an HP 2210 to and HP officejet pro 8600 plus. image quality on coin scans is terrible.
I have tried scanning both with the HP software and with windows 7 fax and scan software
I have saved images as BMP, JPG, PNG, and TIFF
I have used resolutions from 300 dpi to 1200 DPI
All give me similar unacceptable results.
Images are better when scanned flat on the scanner than when in slabbed holders, and from this I am guessing that the plastic is somehow interfering wiht the scan. Either that, or there is a very shallow depth of field so that even moving the coin a few mm away from the glass moves it out of focus. But even a raw coin placed directly on the glass has significantly worse image quality than the old 2100.
The first image is a coin scanned with the old 2100. The second has been scanned in a similar slab by the 8600

Hi terry_renee,
Welcome to the HP Forums! I am happy to help you with this scanning issue! I did a test with an HP Officejet 8600, at 1200 dpi, and no plastic covering. Just the quarter on the glass, and we cropped it to the quarter. This is the result.
I have a few questions for you:
What Operating System are you using for scanning? Windows or Mac? What version?
What scanning software are you using?
Are you scanning from the computer, or the printer's control panel?
Hope to hear back from you, and have a great day!
RnRMusicMan
I work on behalf of HP
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Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Officejet Pro 8600 - Macbook Pro and Macbook Air will not print

Products:
HP Officejet Pro 8600
Macbook Pro (Mac OS X, Version 10.7.5)
Macbook Air (OS X, Version 10.8.2)
Question:
Why did my Macs initially print fine, but now will not print at all?
Full Story:
I have a wireless network at my house that consisted of a 30mb cable internet, Netgear 900n, HP Officejet Pro 8600, 2 Dell Laptops with Windows 7, a Lenovo Laptop with Windows 7, and Dell Tower with Windows 7 - All printed just fine.
The HP Officejet 8600 was added to my network about 2 months ago.
I added a Macbook Pro and a Macbook Air about 3 weeks ago. Both Macs printed just fine for about a week. Then suddenly they stopped. I spent about 2 hours on the phone with HP Service, and they finally said it must be my router. So I called Netgear. Netgear was useless! They wanted me to agree to charges for services before they would even discuss the issue.
Due to information provided by HP's service support, and because Netgear will not support their product, I promptly purchased a new router - an Apple Airport Extreme.
The Macs recognize the printer, will print if hardwired via a USB cable, but will not print wirelessly to the Officejet Pro 8600. The PCs print fine.
The frustration that is being felt is compound by the fact that the Macs printed just fine with the Officejet Pro 8600 2 weeks ago, and now the printer just shows "idle"... even with a new router. (see image below)
Please help, I appreciate any support.
As a side note, the HP Service rep was very friendly, and definitely tried to support the HP Product, which is much more than I can say about Netgear.
Thank you,
This question was solved.
View Solution.

Hi,
More likely the issue related with Multicast, which Apple devices relies on to communicate with teh device through the network.
First try unplugging the router for 30 seconds.
Plug it back to the power and wait for 2-3 minutes.
Turn the HP printer Off and back On, then check for any difference.
If the same persists, try changing your router configuration as following
Note: the settings below are not related with the HP product, I provide you the steps as a best effor and those are only based on my own knowledge. you may try modifying the router settings at your own risk:
Open the router configuration page (can be found listed as the Default Gateway by clicking the Wireless icon on the printer, then print a network configuration report.
Click the Advanced tab.
Click the Setup option from the menu, then click on WAN Setup.
Make sure to uncheck the box next to Disable IGMP Proxying and Apply the changes.
Click the LAN Setup on the same Setup menu.
Set the RIP Version as RIP-2 and Apply the changes.
Reboot your router and then check for any change.
I hope you may find that information useful, you may also use the user guide below for further information:
http://www.downloads.netgear.com/files/GDC/WNDR4500/WNDR4500_UM_07DEC2011.pdf
Shlomi
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I would like to use my HP officejet pro 8600 and HP officejet pro 8100 for printing envelopes

I would like to use my HP officejet pro 8600 and HP officejet pro 8100 for printing envelopes.

Hi there cv4928,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using and what application will we be printing from?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Officejet Pro 8600 and/or Plus: differences.

Hi all, simple question.
What's the difference, beside shape, little speed up and LCD screen, between:
HP Officejet Pro 8600 HP Officejet Pro 8600 Plus
Can't really find out if the second is worth 50 euro more.
Also, do HP drivers work well with OS X?
Thanks
This question was solved.
View Solution.

Hi,
For more info you can also refer the link below.
http://reviews.cnet.com/multifunction-devices/hp-officejet-pro-8600/4540-3181_7-35060509.html?rid=35...
If your post has been solved mark the same as solution provided which makes it easier for others to view and dont forget to click kudos.
Although I am an HP employee, I am speaking for myself and not for HP.
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Hp officejet pro 8600 and macbookair

My HP officejet pro 8600 was picked up by my new MACbook air without a problem, however each time i go to print or scan it will not connect unless I power off and on the printer. Then it works fine until next time I go to print-- I have to do same thing?? Any thoughts

Hi @sprtssurg,
Thank you for visiting the HP Support Forums! I see everytime you try to print and scan, you need to power off and on the HP Officejet Pro 8600. I notice you said your MacBook Air running the Yosemite 10.10 Operating system picked up the OJ 8600 right away, does this mean you did not install the full feature software and drivers or did you just install using the AirPrint Driver?
Leave me with the following information:
1. What is the Exact model of HP OJ 8600 Printer are you using, as there are a few in the 8600 series?
2. Do you get any error messages on the Mac, printer offline etc.?
3. How is the printer connected, USB or Wireless?
I hope to hear from you soon, so we can begin troubleshooting.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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My mac has10.5.8 and should be compatible with new HP officejet pro 8600. I can't get it to install for wireless, nor to work with USB cable. Have tried downloading HP install directly from HP and it still doesn't work.

I just bought a new HP OfficeJet Pro 8600 printer. I have been unable to download the installation for wireless connection even though have had the assistance of Costco tech, HP tech and some advice from Apple. Because the system is MacOs 10.5.8 the error says it is incompatible, even though the product lists compatiblilty with 10.5, 10.6. I was advised 1 option might be to obtain Snow Leopard for installation, however am somewhat reluctant as the bo states 10.5 should work and Snow Leopard is 10.6, which is also listed as compatible. I am unable to get the printer to work even with USB cable. Too much time spent on this and I hate to start over with another printer because I'm afraid I might have the same trouble. Is Snow Leopard something I should get anyway? Help!

Snow Leopard has more compatible Java.
https://discussions.apple.com/docs/DOC-2455
explains more about upgrading to Snow Leopard.
If that doesn't work to fix the problem, then see my FAQ* on printing:
http://www.macmaps.com/printersx.html

New (bought last year) Officejet Pro 8600 Plus and I can't get the ADF working.

9 month old Officejet Pro 8600 [CC78E4]
Product Number: CM750A-64001
Serial Number: CN1CD1K1CV
ADF used rarely and on the occasions I have tried it it always gives me this problem - even for a copy as opposed to a scan
ADF not working on 5 page document
Tried using 1 page
always get "Reload original in the automatic document feeder (ADF) and try again@
either from the front panel or from the HP scan utility on my PC.
I have been through the process recommended on your support pages for resetting the printer (remove power cord)
Please HP experts come to the rescue!

Hi - You can find the different UK numbers at this location:
http://www8.hp.com/uk/en/contact-hp/phone-assist.html
The good news, as you mentioned is if it is less than a year old, it will be taken care of under warranty at no charge to you.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

HP Print Software for MacBook Pro and Windows 7 gone awry on HP OfficeJet Pro 8600

Almost one year ago today I wrote a post about my first problem with HP OfficeJet Pro 8600 N911. Today I write my last.
I have an HP OJP 8600, with option Tray 2 included, and auto feed included. My system test computers are:
1. Apple MacBook Pro, OS X 9.5, HP software is the only 3rd party software.
2. HP Laptop, Windows 7.
The OJP wireless radio gave up, so I cannot run it wirelessly. It is connected by ethernet to my router. All five of my computers can use. All of the functions of the printer are usable. For example: it prints, it scans, it copies, it faxes. All functions working. My problem is with the HP software download to the Apple and to the HP Laptop.
I would like to be able to use all of the feature settings when I print. But alas, I cannot. Both the Apple and the HP Laptop have a similar appearing window that opens when you choose to print something. In theory, you are supposed to be able to control a range of paper types and quality, print type and quality, and (in my case with the two trays) what tray to use to select the paper.
I regret neither of the computers perform these functions. And all of the mistakes that I find on the Apple computer I find on the HP Laptop Windows 7 computer.
I don't have the time to test every combination. But I think the table below will help you get an idea of what the problem is with the software that HP sends offshore for maintenance.
The results of the paper quality selection, the print quality selection, and the tray availability are as follows:
PAPER PRINT QUALITY TRAY AVAILABILITY
Plain Paper
Plain Paper DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
Thick Paper DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
InkJet
Other DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Specialty
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Card   DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
Brochure
HP Brochure DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
In summary the new HP Print software for Apple and Windows 7 computers has identical programming mistakes on both operating systems. Under no circumstances can I use the MAX DPI setting.
The user cannot use the features that are built in to the HP software because the paper selections override the locked tray, the print quality, and the unusually small list of HP selection of papers.
It is time to invoke my warrenty rights. There are too many systemic problems with the software and the device. I don't have any more time to act as an unpaid system test analyst for HP.
Who do I contact to use my warrenty before it runs out in a few weeks?

Hi,
Those are not programming mistakes, but those are limitations of the product, please check the printer specifications below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02858465&tmp_track_link=ot_faqs/top_issues/en_u...
As you may find under Paper-handling specifications > Paper tray capacities, Tray 2 only support Plain Paper.
Maximum DPI is only only supported on Photo Paper, therefore those limitations are applicable.. these limitations are also listed on the Printing Specifications section above, Maximum DPI is listed as 4800 by 1200 dpi:
Color print resolution: HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi)
As well that can be find listed within the Print photos on photo paper or the Print borderless documents sections, you may simply search for Maximum DPI within the user guide as a reference:
http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf
Those are not an issues with the printer but those expected limitations fully meet the product specification.
Shlomi
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HP Officejet Pro 8600 N911g always cannot print and scan after turn on the Mac from sleep

Dear Community:
This is my printer:
1. Product Name and Number
Product Name HP Officejet Pro 8600 N911g Product Model Number CM750A Product Serial Number {Private Information Removed} Service ID 23022 Firmware Version CLP1CN1150CR Total Page Count 4187
2. Operating System installed (if applicable)
Mac OS X 10.7.5
3. Error message (if any)
After several issue which prevented me from printing I uninstalled all HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro-8600_v12.23.0.dmg after complete I can print and scan. then I go home and put my laptop to sleep. after I come back to work this morning I cannot print and scan again. HP utility cannot connect to that printer because all information there (all fields) displayed as: unknown Please help.
4. Any changes made to your system before the issue occurred
Nothing. I just put my Mac to sleep and put it back on.
5. In the subject title, include a brief, specific description of the problem, and your product information (i.e., product name of your laptop, notebook, printer, other device, etc.)
After several issue which prevented me from printing I uninstalled all HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro-8600_v12.23.0.dmg after complete I can print and scan. then I go home and put my laptop to sleep. after I come back to work this morning I cannot print and scan again. HP utility cannot connect to that printer because all information there (all fields) displayed as: unknown Please help.
Is there anyone out there who have any idea on how to solve this problem? Thank you all in advance.
This question was solved.
View Solution.

OK, here are more specific instructions:
1. Open Finder (double-click the Finder icon in the Dock).
2. On the left side of the resulting Finder window click on Applications.
3. Double-click on "Image Capture".
4. Follow the instructions above.
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I am employed by HP

HP Envy 4-1038NR and HP Officejet pro 8600 N911n

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