Hp envy 4-1101ss webcam is not working, it appear as unknown device in windows 8

Hi,
I have a new HP envy 4-1101 ss laptop with windows 8, it came with Truevision HD webcam and it works the first days, suddenly one day it stopped work and now I only have an unknow device in my device manager.
I read several hours forums and help but I didnt find the answer.
I updated all my drivers no solution
I uninstalled all the software, installed it again from hp web page and no solution
I updated youcam and appeared the web cam but again suddenly it disappear again.
I dont know what to do, I need use my cam!!
Thanks for advance!!

Hi @LynnFlores ,
Thank you for visiting the HP Support Forums and Welcome. Thank you so much for all the steps you have taken to resolve. Very helpful. I have looked into your issue about your HP Pavilion TouchSmart 14-b164tu Sleekbook and issues with the Touchscreen after an update with Windows 8.1. Here is a document on how to troubleshoot this Touchscreen with Windows 8.1.
Please start at the top and work your way down. As they do seem silly but we need to know if something does not finish correctly.
Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.
Listed on the page shows you about a Touchscreen driver that is available. If you go into the Device manager and look under Human Interface Devices. Do you see the driver listed there?
If no, do you see something listed under other devices?
If touch functionality still does not appear to be working correctly, follow the steps listed in the document to calibrate the screen.
I hope something here helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Hp envy 4-1101ss webcam is not working, it appear as unknown device in windows 8

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