HP Envy 4500 all in one wont scan or copy

Hi all. I have a 4 month old Envy 4500 all in one printer & it has stopped scanning &/or copying.
It wil print from any of the laptops on the network but will not scan a document or copy either from the desktop icon or directly from the panel on the printer.
I've tried everything, uninstalling & re installing from CD rom, I've run the Scan & copy driver doctor & that says there's a problem with the driver, tells me to unplug the pirnter & restart computer, done all that & still nothing.
When you try to scan the printer draws the paper in & then the screen just sits for hours with the progress bar on "scanning" or "copying" & nothing happens. If you cancel the job (on pc or printer panel) even the "cancelling" sticks on the screen for hours, the only way to clear it is to shut down printer & restart, but still it doesnt fix it.
I think there's a fault with the arm thing that moves across the screen & copies/scans the document on the glass.
Its under warranty but I've tried everything for 3-4 days now & getting nowhere
Someone please help
BTW. My wife laptop was on windows 8.1 & I was on Windows Vista but I have just changed to new laptop in last 24hrs with also Windows 8.1 but the problem started well before I changed my laptop from Vista AND exactly the same symptoms happen from my wifes pc with Windows 8.1.

Ok thanks for all of this. I tried it all & still no joy.
I do think (as I have all along that it is a hardware fault)
I will speak to Amazon as I cannot afford to be without a printer whilst it goes off for repair
UPDATE: Amazon customer service is UNBELIEVABLE!! They're just sending a new printer out & once I get it I just need to send old one back. Love Amazon!

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Trying to network HP Envy 4500 all in one with OSX 10.9.4

First time installation of HP Envy 4500 all in one was going well on Mac with OSX 10.9.4. However I can only get the printer to work with cable. HP instructions were to re-insert CD and follow instructions for 'reconfiguring without cable' however this was not an option on the CD, it just tried to repeat the installation.
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There is no point me having the wireless option if it needs to have a cable connection. Please can anyone help me with this last stage to get set up. Many thanks.
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Hello @Allgoodthyngs , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into connectivity issues. I would like to help.
I would recommend you perform a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then suggest this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Envy 4500 All in One - Printer Error - not finishing print job / non-specific error code

Help - my new HP ENVY 4500 AIO (less 3 months old) has never completed a print job if it is over 1 page. I'm connected wirelessly, and not sure if there is an interruption in the wireless connection or if this is defect in the printer. I receive a message "Printer Error - HP ENVY cancelling print job" and that's it. It will usually happen when it's on the last page of a small print job or half way thru a large (10+ page) of a print job. Any suggestions? I've downloaded HP Print/Scan Dr - it didn't find any issues.

I had the same issue. Got in contact with HP customer service and the first person that helped had no idea how to fix it. Got in contact with someone else and they found the issue right away. I had it connected through the wrong port.
First find out what the IP address of your printer is. You can do this by pressing the small wifi button on the front of your printer and it will show the IP address.
Then what you'll have to do is go to the start menu of your computer and search for "Devices and Printers".
Click that and a screen will open. Look for your printer an right click.
Click "Printer Properties" and a new screen will open.
Along the top you will see a few tabs. Click the one that says "Ports"
Click "Add Port"
Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port"
A new screen will open.
Click "Next"
Type in the IP Address of your printer and click "Next"
After that your computer should find your printer.
Click finish and you should be all set.
Hope this helps.

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I have a HP Pavillion Slimline 400 and my will not scan or copy, and only prints from certain sites. I have uninstalled and installed the software driver numerous times and still get a "scanner not working" message. I have also unplugged and turned off and replugged in the USB and the power cords several times. Currently, I have uninstalled the printer software, so I have no recognizable printer on my PC. Help!!

Hello bran1288,
Welcome to the HP Forums.
I see that you are having an issue with scanning and printing from a select few sites.
I have a few steps that we can try to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
As for printing from web pages, please make sure that you have your firewall or anti virus settings turned down as well as the Pop-up blocker disabled. If this does not resolve the issue, maybe try another web browser such as Mozilla fire fox or Google Chrome.
As for the scanning issue, so I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My Wireless HP ENVY 4500 All-In-One Printer Has Stopped Printing PDF Files

I installed the subject wirelessly printer about 1 years ago. It works quite well with my iMac OS X10.9.1 desktop and my Win7 laptop PC. But, it recently stopped printing PDF files for no apparent reason, and I get no error messages.
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Please note that I un-installed and re-installed the printer and its driver twice without success. Also, no amount of printer re-configuring of layout, size, etc. made a difference. I received some previous work-around advice about converting the PDFs to a Word document, and printing that. But this is just not convenient; and besides, the printer is suppose to print PDFs (PDF is my document of choice for basically all my collaborative work). I should also state that I received no help with this problem from the HP ENVY user group forum; so, I guess that means you may be my last resort. And finally, I don't know if this is relevant or not, but I upgraded my iMac from Snow Leopard (OS X 10.6) to Mavericks (OS X 10.9) a few months ago - this upgrade was frought with all sorts of teething problems! - and I am now somewhat suspicious that something in the upgrade might have something to do with my current PDF problem.
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Correction to initial post: The 6 tiny sections incorrectly printed on a single sheet are actually from the bottom right-hand quadrant of the original PDF page - NOT the upper right-hand quadrant.

Error message fax scan canceled on officejet 4500 all in one when faxing from the solution center.

I keep getting the error message fax scan canceled on my hp officejet 4500 all in one when I try to fax from the hp solution center,I have no proplem faxing from the officejet 4500 itself. I appreciate any light that you can shed on this matter.Thank you.

Hey @kburns7934 ,
I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.
Enjoy your Monday
R a i n b o w 7000I work on behalf of HP
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I downloaded the Hp home&biz app to print to HP 4500 All in one printer.
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Thanks.

Hello dobis11011,
You have verified a lot of common factors that can interfere with the printing method that you want to use.
I would also try some additional steps, you can try to print after each step to isolate the causing factor:
Verify Bluetooth is off (preferred setting).
Power your iPhone off and then on.
Press the home button twice and end the HP ePrint Home & Biz app from the multitasking section.
Delete the app and re-download it from the Apple App Store, as it is a free app.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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This question was solved.
View Solution.

Hello @monc , welcome to the HP forums!
I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software
Restart the PC afterwards
Perform a Clean Boot
Restart the PC again
Download and install the printer again: HP Officejet Full Feature Software and Driver
If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Sounds like you are having issues with your printer going offline? Now is this actually inhibiting your printing? Because if the printer is in sleep mode it will register as offline. If you ARE having issues with printing, then we can check some of the setting on the router. Here are its specs :
http://reviews.cnet.com/routers/netgear-n750-wireless-dual/4507-3319_7-34467825.html
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Run this diagnostic tool :
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146
And as a last bit, you might want to consider setting the printer up with an Ethernet-network connection and seeing if the issue is with the method of communication.
Let me know and I will get right back with you!

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View Solution.

Hi,
What is the model/product of your AIO machine ? I many cases, you can't use HDMI port to connect to a TV because it is HDMI IN port. You need USB - HDMI converter/adapter to connect to a TV (or monitor).
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BH
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Hello Jetteski,
Hello Jetteski, Thanks for the post.
Since you are running a MAC, check the below links for some excellent information on scanning. Good Luck!
http://goo.gl/M8Cl2
http://goo.gl/cufK6
http://goo.gl/OTQoR
I work for HP but my posts and replies are my own....Thank you!

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Hi,
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Check the Permissions on the above image so that your know for sure what you are allowing for transfer types etc..
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Hi,
I afraid not.
The printer is only supported on 10.7 or newer OS versions, as listed within the System Requirements below:
http://support.hp.com/us-en/document/c04353671/
If your Mac support Yosemite you may upgrade your operating system to 10.10 for free:
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The other option os to replace the printer with another model which is compatible with your operating system.
Regards,
Shlomi
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Yup Open Airport Utility (let me know if you cannot find it - I don't know what operating system you are using), click once on your Airport Extreme on the left of the window, then click "Manual Setup" along the bottom.
Navigate to the Wireless tab and then change from WEP to "WPA/WPA2 Personal". Enter a password that YOU create. Make sure it is at least 13 characters, numbers and letters, upper and lower case.
Click Update.
Now go to each of your wireless devices and re-login to your wireless network with your new password.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Any suggestions why this is happening and what I can do to correct it?
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You can try resetting the printer. This will return all fax to the default values. Performing a partial reset may remove all speed dials and other fax settings. It might be necessary to reset the language and country/region settings after the partial reset is complete.
Disconnect the power cord from the back of the product.
Wait 20 seconds and then press and hold # and 3 on the product control panel.
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I am an employee of Hewlett Packard.
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HP Envy 4500 all in one wont scan or copy

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