HP ENVY 4500; Can't scan to chromebook

I recently bought a chromebook and printer for school. I thought that they would work fine, and they do. I can print things great. I used the google clound print whatever to print my documents, but I can't scan anything! I can't download the software because of the operating system and I have no idea how to enable webscan or even what that means. Please help me! ( I have the hp chromebook 14)

Hello liliblu, Welcome to the Forums I saw your post about scanning to your Chromebook. Although I cannot guarentee this will work, I do suggest trying these steps. This will show you how to do a scan through the Embedded Web Server (EWS)(Webscan). Click this link and Select “How to scan from the Embedded Web Server (Network only), from there, follow the steps on how to scan using the EWS, you should be able to right click on your scanned image to save it. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03466081 Best wishes,
R a i n b o w 7000I work on behalf of HP
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HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP Envy 4500 Won't Scan

My HP Envy 4500 won't scan. The information window shows "Now scanning..." and then just sits.
I have run the HP Print and Scan Doctor. It goes to "Finding and fixing scanning problems" and the status bar just freezes. The Envy information window also says "Now scanning..." and is likewise frozen.

Additional information: Scanning has worked in the past.

Envy 4500 won't scan text to produce a searchable PDF file

I used to have a Photosmart 4400 C printer that would let me scan to produce searchable PDF files, i.e. I could select letters or words using a text selection tool in my PDF reader. Today I Just purchased a ENVY 4500 e- All-in-One-Series. It will only scan text to give me a graphic PDF file that is not searchable. I updated to the latest driver EN4500_198.exe but that doesn't help. Does anyone have a solution?

Hi, No, the Envy 4500 does not have any OCR software by default, you have to pay for that software and believe this or not, the software is more expensive than the printer itself. You can buy the software or you can try to use few free software around: http://www.techsupportalert.com/best-free-ocr-software.htm Regards,

Envy 4500 has stoped scanning

Ok Here goes ... have been previewing all posts related to this issue and have tried all(most) recomended fixes. Scan doctor stops at Driver scan and says "the scan driver is unable to communicate with the product" Rebooting does not help, Reinstalling software does not help. Starting and stoping processes in the system.msc app does not help. Is there a firmware update available or is the device just flaky? btw tried running software on a windows 7 machine and no go. Nor did hooking printer up with a usb cable. Printer runs fine which is frustrating as this does not appear to be a hardware issue but software/firmware related. Have tried using my browser to access the scan function and I get a "the device is busy" messagePlease help

Hi  I saw your post regarding the problems you are having with scanning. I think I may be able to help you further.
I just wanted to confirm that the printer can copy without issue, correct? HP does regularly release firmware updates, you can click on this link to Get Printer Updates for HP Deskjet Ink Advantage 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series, to ensure your printer has the most up to date firmware.  Do you know if you are able to scan using Paint? To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 7Click the Windows icon (), click All Programs, click Accessories, and then click Paint.Click the Paint button (), and then click From Camera or Scanner.Make any desired setting changes, and then click Scan.
To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 8Right-click the Start button () in the lower left corner of the screen, click Search, and then type Paint.Click Paint in the results.Click File, and then click From scanner or camera.Select your printer, click OK, and then click Scan.  Also security software installed on your computer is designed to protect your computer against threats but can sometimes block communication between devices and can cause problems when using your printer or installing software. A quick troubleshooting technique is to disable your firewall/anti-virus and see if the problem goes away. Remember to re-enable your security afterwards. You can see the category 'Specific security software and firewall vendor information' from this site; Security Information and Firewalls if you need more information about your security software.   If you could let me know the results of these 2 steps (scanning from paint and scanning with your security software disabled,) I would be able to help you further. I look forward to hearing from you!   Thanks,

HP OfficeJet 4500 - Can't Scan - No Scanners Were Detected

I need help. I have a HP OfficeJet 4500 (G510G-M). I can printo to it fine, it copies fine, but I cannot scan.  I keep getting the error "No Scanners Were Detected".  I am running Windows-7.
I have removed, reinstalled the printer, downloaded and reinstalled the drivers, but the same thing keeps happening.
I have read multiple posts, and everything I see says I need WIA drivers. I cannot find the WIA drivers anywhere.
Can someone help please. This is getting quite frustrating.

Try using the scrubber built into the CD or Download.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers. For HP computers run the Uninstall_L3.bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use this tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80344-1&cc=us&dlc=en&lc=en&...
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80344-1&cc=us&dlc=en&lc=en&...
3. Once the download is done extracting, cancel the download.
4. Click the start menu.
5. Click Run.
6. Type %temp% in the run field
7. Look for, and open the folder starting with 7z (Example: 7zS2356)
8. Open folder Util
9. Open folder CCC
10. Run the uninstall_ L4.bat for non-HP computers. For HP computers run the Uninstall_L3.bat
11. When the uninstall has completed restart the computer
12. Run Disk cleanup from Accessories\ System Tools
13. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
14. Use this tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
15. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80344-1&cc=us&dlc=en&lc=en&...
16. Run the download to reinstall the printer
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HP Envy 4500 won't scan since Windows 10 installation

Each time I try and scan I get a message which says HP Scan app cannot save file to designated location.I also get a message on my printer asking me to check "Save to my Computer".I have spent an afternoon downloading & installing packages, etc. to no avail.Please help!!! I am so frustrated. Rob

Additional information: Scanning has worked in the past.

HP Envy 4500 wireless will not print without USB cable

My HP Envy 4500 wireless printer/scan/copier does not seem to be able to work without the USB cable. I followed the instructions provided to change for USB to wireless but it will not work without. I have uninstalled and reinstalled the software. I have windows 7 on my laptop and an IPod both of which show that the printer is showing. I made it the default printer. The first time I tried to do it (without the USB cord) I was unable to get passed putting in my wireless password which starts with a capital K and wasn't certain how to make a capital so reread instructions and used the USB but really want to use it wireless. Any suggestions. I turned the firewall off this morning to try but to no avail. If I do need to turn the firewall off would I then put it back on if it gets working? I would so appreciate any suggestions!

@Chaitaishanwelcome to the community,
I understand you're having some difficulties when trying to set your Envy 4500 up on your wireless network. I have looked around and found this guide for you to try out. If you run into any error messages, codes, issues, etc, please let me know the specific details and I will continue to research if need be.
An 'Unable to find printer' Error Displays for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Adva...
I hope this helps you
R a i n b o w 7000I work on behalf of HP
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Can no longer scan with the HP Envy 4500

I can no longer scan documents with the HP Envy 4500. When I try to scan it times out and I receive the following error message:
"Scanner communiocation cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the product and try scanning again." I use a wireles connection to the HP Envy 4500 and it is working fine as I can print documents with no issues. I ran the HP Print and Scan Doctor and it flagged the issue as a potential problem with the device driver. I uninstalled the HP software and downloaded the latest version from the HP site, installed it, and tha did not correct the problem. At this point, I am not sure what else to try and correct the problem. Any suggestion would be much appreciated.

Thanks for getting back to me
If the printer will not make copies, the unit may have a "Scanner Failure", unfortunately, and resetting the router, or computer troubleshooting would not make a difference.
You can try a power reset on the printer, to see if that will help:
Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
You can also try using a different wall outlet to see if this makes a difference.
If the problem continues, contact HP's Technical Support directly to discuss your printer replacement options, as you would require a new printer if there is a Scanner Failure.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck to you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP ENVY 4500 e-All-in-One Printer/Mac OS 10.6/can't scan multiple pages as single document/file

Mac OS X 10.6.8
HP Scan app 4.4.1
In the HP ENVY 4500 e-All-in-One Printer support page for scanning with a full feature driver installed. Under "How to scan a multi-page original into a single file for HP Scan software version 4.0. Everything is OK until after I've scanned the documents and clicked "Done". (Step # 6) & Click Send , click Folder , name your file, and then save the file to the computer.(Step # 7)
This is where I go wrong. I can't find the Format drop-down menu to complete Steps 8 & 9.
Click the Format drop-down menu, select Contents , and then check the box to Save all items to a single file .
Click Save .
This question was solved.
View Solution.

Hi MaWoo,
Thanks for your post and welcome to HP Forum.
Please make sure you select PDF or Searchable PDF as the Format. You should then find a box to check for "Combine into single document".
Best regards,
Mandy
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Although I work for HP my posts and replies are my own

My HP eprint Envy 4500 and ChromeBook 11 can't communicate together

Hi, anyone kindly help me to connect my Chromebook 11 with my new HP Envy 4500.
I already registered with HP but still can't connect my printer to Google using Google Cloud Print.
I am a beginner so please explain as simple as possible what steps to do.
Thank you very much
JohnTa

Hi,
Sorry to hear you're having setup problems. I've included a link here with some instructions on how to setup your chromebook with your HP printer.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
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HP ENVY 4500 - Scan to Computer: Partial scan, How to disable it?

Hi,
I have an HP ENVY 4500, setup on wireless with a few computers runing on Windows 7.
The printer has no issues; However if I scan a document using the "Scan to Computer" feature, it will not capture the whole document in one *.JPEG file, but will split it in two or four parts (Logo in one JPEG, Signature in another... etc)
It has done this since the beginning, but it didn't really bother me because I was scanning directly from the computer to avoid that (Since the option from Windows is easy to change).
But today, I had to scan a 100 Pages of different documents... and the Scanner is in another room... so going back an forth from computer to scanner (room to room) is just too much! So, I tried the "Scan to Computer" feature... and it doesn't keep the documents in one piece!
Is there any option to change?
I searched online, and a few people posted on that, but the solutions proposed were to scan directly from the computer (And that was the solution I originally found a few months ago)
But now, I would really like to correctly configure that "Scan to Computer" feature to save only ONE *.JPEG file in my computer, I don't need the split thing. I don't understand why HP didn't configure the printer to save at least ONE FULL glass copy, and then maybe parts of it, but at least keep ONE full scan, so we can just delete the pieces, and keep the full page...
Thank you for your help, and hope that there is a solution for that...
I will search more, and if I find a solution I will post it as a reply.
Thank you!

I was having the same problem, but I played around with the Settings and figured it out. Its a little complicated, so I'll try my best to explain.
First, I opened the HP Utility App, selected my printer, and clicked on Scan Settings.
Under Scan to Computer, click Edit Scan Tasks...
Select the Photo (JPEG) option and click Edit...
Then under Scan Items from HP Devices, click Show Details
Finally, look for a Crop To: option, and "Item Bounds" is probably selected. Change this to "US Letter" and that should fix your problem.
I hope this helps

Scanning Multiple Pages using HP ENVY 4500

Hi, I have a macbook pro running OSX 10.9.4, and cannot see how I can scan multiple pages. I have tried using Image Capture and the Scan function under system preferences. I place the first page on the glass and change format to pdf and check the box that says 'combine into single document'. It usually 'automatically' scans the page at this point, and if I click Overview Scan, it scans again. If I try to click on "Scan' it says it is done scanning the selected area. I have no idea what to do after this, or where to find the document (its not showing up in the selected 'Scan To' location.
Many thanks.

Hi therelkd123, welcome to the forums
I understand you are looking to scan a multiple page document with your HP Envy 4500. See the link below for the instructions! Click the link, select "Scan with HP Software" and "How to scan a multi-page original into a single file".
How to Scan: OS X v10.9
Have a great weekend
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Problem with scanning document to searchable pdf in HP Envy 4500

I just bought HP Envy 4500 , overall good printer, but I can't find option for scanning to searchable pdf. I already updated my desktop software and printer's firmware, but still there is no option "scan to searchable pdf". Do i have to download some other software from HP?

Hello katiemac,
Welcome to the HP Support Forums!
When you are scanning with the ENVY 4500, how are you doing performing the scan? For example, if you are not using the HP software or scanning from the front panel of the printer you may not be getting all the features.
What is the Operating System installed on the computer, Windows or Mac?
JERENDS
I work on behalf of HP
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Can't install HP Envy 4500 on my computer

I had my HP Envy 4500 all-in-one set up correctly, and had been using it for months. Just a couple days ago, it stopped printing and I'd get the error message it was 'offline.' This had happened before. I would just disconnect it from bluetooth/wireless and reconnect using the buttons on the printer. That always worked. It didn't this time.
I finally tried uninstalling and re-installing multiple times. The uninstall was successful - but now I can't reinstall. I haven't been able to install via web, nor using the CD-Rom that came with the printer. I finally added it through my "Add Devices and Printer" option on my computer (now the printer appears as "HP Envy 4500 Series Class Driver" "HP Envy 4500 (network)"), so it now can print wirelessly, but now won't scan because the driver is no longer installed on my computer. I have no idea what to do...
My OS is Windows 8, and I've done all the usual updates. I've been getting the warning that this printer will only work on a Windows XP, Vista or 7 OS, but it wouldn't make sense that I've been able to use the printer on the same computer up until now. Please help!

Hi @hellodupree,
Welcome to the HP Forums!
I understand that you cannot install your HP Envy 4500 on your Windows 8 computer, and I am happy to help!
Just a couple of questions for you. What happens when you try to install the driver? Does it disappear? Are there any error messages?
Also can you make copies with the printer? Just to make sure the hardware is functional.
In the meantime, I would recommend to go through this guide, 'Unable to find printer' Error Message Displays on the Computer During a Wireless Network Installati....
There are full feature software and drivers available for the Windows 8 Operating System, so it is definitely compatible!
Hope this guide will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP ENVY 4500; Can't scan to chromebook

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