HP Envy 4500 - no black print

I bought an HP Envy 4500 and during setup found no black color in Alignment page, Test page and Quality Report printouts.
I returned to the shop and after heated discussion they refused to do a straight swap but I was able to return the printer in exchange for a credit voucher.
I then bought another HP Envy 4500 from the same store using the credit voucher .
During setup of the second printer I found the same problem - no black prinout - only color and gray.
I have tried reseating the black cartridge and running Clean printhead - but no improvement.
I am reluctant to spend more money on a fresh black cartridge just to see if that solves the problem because new cartridges cost half as much as the printer!
Back to the store for another argument?
Not a good signfor HP quality.

Update.
I took the second faulty printer to another branch of the store - this one has a "workshop" - and they investigated. They found that replacing the black ink cartridge solved the problem; so this suggests that a faulty batch of black ink cartridges has been used.
When I went back to collect my printer (remember this is the 2nd one) they found it was missing - another customer had also left one to be fixed and when shewent in to collect hers they mistakelnly gave her mine.
So the store gave me a new one as replacement, plus a spare black ink cartridge just in case.
So now I have the third printer. On setting up it seemed to work a bit better than the previous 2, but pretty soon the black ink failed and almost stopped completely. Swapping to the new black cartridge they had given me solved the problem and now the printer seems fine.
So 3 instances of the printer, even from different stores, have had faulty black ink cartridges. I noticed the ones included with the printer are labelled "Made in China" whilst the extra one I was given is "Made in Ireland".

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Envy 4500 has stopped printing off both a Macbook Air and a Pro - was fine before

I've been very happy with my printer/scanner but today it has stopped printing off both my Macbook Air and Macbook Pro. The printer seems fine so not sure why this has happened. Please help!

Hi @Swaggie,
Welcome to the HP Forums!
I understand that your HP Envy 4500 is not printing from your Macbook Air and your Macbook Pro. I am happy to help you with this printing issue!
For further assistance, I will need to know the following information:
The version number of the Mac Operating Systems. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copy Text or Mixed Documents.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If there are any error messages on the printer's display panel.
In the meantime, please take a look through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X, and let me know what happens!
Hope to hear from you soon!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
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HP ENVY 4500 fails to print lower half of last page of series

When printing a document over several pages my ENVY 4500 fails to print the lower half of the last page to be printed. Because pages are printed in reverse numerical order, this is in fact page 1 of the document.

Try installing the Microsoft patch for the WSD service. http://support.microsoft.com/kb/3000461
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

HP envy 4500 two sided printing

I have an HP ENVY 4500 printer. Everytime i go to print double sided, it tells me that there is a conflict with another printer setting. What setting is this and how do i make my printer allow me to print double sided? Also, when i print from the internet, it will not print all of the pages. It will print the first page then it will shove blank pages through. How do i fix this as well?

Hi @destinys,
Welcome to the HP Forums!
I noticed that your HP ENVY 4500 is unable to print double sided, and the printer will print blank pages after the first page. I am happy to help you with these issues!
For further assistance, I will need to know some more information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies by itself. Copy Text or Mixed Documents.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, I would suggest to go through these guides:
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Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Hope to hear from you soon, and have a nice day!
RnRMusicMan
I work on behalf of HP
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Hp envy 4500 will not print from windows 8. Thinks it prints, but it doesn't.

Am trying to print from my Toshiba laptop running Windows 8 to my HP Envy 4500 wirelessly. Works fine from my ipad, works fine from my desktop and laptop running Windows 7. I have uninstalled and re-installed the printer driver 5 times. Printer is recognized, has an IP addrress, and will print an internal test page. When I print to it from my Windows 8 machine, the file goes in the queue, gets a port, and then disappears as if it was printed. Nothing prints. Please help, this is SOOOOOOOOOOOOOOOOOO frustrating.
This question was solved.
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Having same problem with my Toshiba laptop windows 8. Will not print from laptop, printer prints from ipad, and iphone.
Deleted and reinstalled several times as well both ways with disk, and wizard.
still unable to print from laptop, have to email everything to ipad in order to print.
so annoying and frustrating.............

HP Envy 4500 won't print from computer

Hi,
My HP Envy 4500 has been working perfectly for quite some time now. Unfortunately, it has stopped printing from my Dell laptop, running Windows7. It scans to the laptop just fine. It copies fine, and it prints from my iPhone fine.
I have looked at a ton of posts and tried many things:
*uninstall/reinstall wirelessly (at least 8 times) -- via the https://123.hpconnected.com/activate/woobe/ENVY4500 site
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I am losing my mind and would really appreciate some help.
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Hello @JNZM,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when trying to print from your Windows 7 computer to your HP ENVY 4500 e-All-in-One Printer. Thank you for including all of the troubleshooting steps you have completed prior to reaching out for support. At this time I will be running you through some troubleshooting steps to check the actual print system on your computer. The Print Spooler is what controls printing from Windows computers. It is built into the Operating System. If the Print Spooler is experiencing issues than you will experience printing conflicts. Should the Print Spooler be experiencing a conflict, the software and scanning feature for the printer will not be affected. Can I please have you follow the steps below.
Step 1: Check Print Spooler:
Click on your Start menu
In the 'search programs and files' box located right above Start type services.msc and hit enter on your keyboard
When the Services window opens scroll down until you see Print Spooler
Click on Print Spooler once just to highlight it
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If you see Stop or Restart in the top left hand corner than this indicates that your Print Spooler is actually Started. Please click on Stop to temporarily Stop the service.
Minimize this window as we will need to come back here
Step 2: Check Spooler Folder:
Click on your Start menu
Select Computer
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Click on Windows
Click System32
Click Spool
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Close the PRINTERS folder
Step 3: Start Spooler:
Reopen the Services window we previously minimized
Click on Print Spooler again to highlight it
Click on Start in the top left corner
If you get an error message please take note of it
If the Print Spooler starts successfully you will see 'Stop and Restart' as your options in the top left
Once the Print Spooler has started please test printing again. If printing fails, or if the Print Spooler fails to start, please proceed to the next step.
Step 4: Run Microsoft Fixit:
I'm going to have you run a Microsoft Print Fixit Tool to identify and correct any print system issues or Registry corruptions on the computer.
Please click here to access the Microsoft Fixit website
Once the page opens under section (2) select Print, fax, scan, share or save.
Under section (3) select Run Now for Diagnose and fix printer and printing problems automatically
Once the download is complete please follow the onscreen instructions to run the Microsoft Tool
Once the Fix has run, please test printing again.
Please respond to this post with the result of your troubleshooting. You can also say 'thanks' for responding by clicking the 'thumbs up' icon below. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Envy 4500 Will not print legal sized

I have an HP Envy 4500 and Windows 8, and I am trying to print a legal sized document from Microsoft Publisher.
The document will only print half of the page.
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I have looked under all the settings, everything is set to print legal, the only thing that is not set to legal is under the Network Properties, under the "General" tab, where it says available paper - letter. I cannot get that to change to legal, and am not sure if this is the reason why it's not printing.
I have scanned and cleaned my computer up, there are no viruses, malware, no pop ups, etc.
I have checked to see if there is an update for my printer driver, and there is none.
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Hi momfor2,
I understand that your printer is no longer printing legal size pages. I will do my best to help you with this issue.
I recommend Resetting the Printer to clear any errors and try printing again. I also recommend Aligning the Cartridges Solution eight: in this document for Troubleshooting Print Quality Issues.
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Thank you,
I worked on behalf of HP.

My HP Envy 4500 is not printing with USB cord

Hi! I recently bought an HP Envy 4500 printer for University and I can only use it with a USB (as University Wifi is private and won't allow printers). Up until now, it has been printing fine with the USB. I tried it today, and it refused to recognize there was a printer. I unplugged, replugged, shut of the printer, shut off the laptop, everything, but it refused to connect. it says "printer is not connected" when I tried to print class notes. I don't have any software on my computer, I'm pretty technologically challenged so I didn't know if I needed any. Why is this happening? How can I fix it? A printer that doesn't print does me no good, especially since I can't utilize ePrint or wireless. Thank you!

Hi @rlvenkat , and welcome to the HP Forums.
I see you're having issues printing via USB cable. I would love to help!
I would suggest unplugging the USB cable, and deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 4500 series Full Feature Software and Drivers, and reconnect the cable when prompted.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Unable to connect wifi printer Envy 4500 - Unable to print test page and windows office file

Scan doctor suggest the software installation.
The HP software don't completed the connection of the printer.
I tried to connec the printer from the control panel and the printer is now connected: i cannot print from microsoft office file or from the test page of the printer, but i can print from acrobat or any other program.
Help me please.
Thk
ps: i have tried to reinstall software without Antivirus and with the fierewall in off but nothing change. I have already tried to remove hp software and reinstall driver but nothing change.

Hello @Emilio66,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to print from Microsoft Office and Test Pages from your Windows 8.1 computer to your HP ENVY 4500 e-All-in-One Printer. However, you are able to print from all other programs from your computer to your printer. I would like to assist you today with resolving this printing issue.
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Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP-All-In-One Envy 4500 won't print

After recently doing a "refresh", apparently the HP Apps for my printer were deleted also., so I need to know how to reinstall the apps that control my printer? I"ve tried all the recommended downloads, but nothing has changed. Can anyone just give me direct, precise instructions, specifically how to reinstall HP ENVY 4500 series Basic Device Software?

Hello NeutralObserver,
Welcome to the HP Forums.
I see that you are looking for instructions on how to install the printer software.
Please click on the following link and download the HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers. Save the file to the desktop of the computer and once the download is complete, click on the new icon and follow the instructions for the installation.
If you have any other questions, feel free to write me back at any time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Envy 4500 will not print after trying everything

Hello, I have had this printer for about a year now. It has been working fine but all of a sudden it won't print from any computer any more. I know my computers are connected to the same wifi as the printer but it cannot ever locate the printer. I have rebooted the wifi, the computer and the printer, turned the wifi on the printer off and on, followed several HP forums detailing 12 ways to fix it and nothing works. I recently downloaded an updated software for the printer, and while installing it, I have to select a device. It doesn't show up and when specifically finding it manually, it says the device is not reachable. I am at my wit's end!! Any help would be appreciated. I'm pretty frustrated with this printer. Thanks for your help,Rachel.

Welcome to the HP Community , I read your post about the wireless connection issues you're facing with your Envy 4500, on your wireless network to your computers. Although it seems as though you have tried the majority of steps I would have suggested to you, please take a look at the links below and try all of the steps, in order that the guides list. An 'Unable to find printer' Error Displays for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - Printer Does Not Maintain Wireless Connection If the printer is still not found on your network, you can try contacting HP's technical support directly, to possibly connect to your system remotely, to have a look in to the issue in real time to resolve the connection concerns. Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Good luck!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

HP Envy 4500 - Won't print from Notepad

I have a really bizarre problem. I have bought a new printer - HP Envy 4500 - and set it up fine. It's wireless which works brilliantly, I've been able to print from web pages, word documents, pictures etc. but today when I tried to print from the notepad it just would not work. It shows up in the printer queue, says it's printing, but nothing comes out of the printer. I copy and pasted the words I wanted to print from notepad, in to the word document and it printed fine. Any ideas?

Anybody have any ideas?

My HP Envy 4500 does not print text in black ink

I bought my printer this summer, it is only 5 months old.
Now it does not print black ink. Text in black does not appear when printing, every other colors appears.
I've cleaned printerhead with software installed (HP doctor), but it did not solve the problem...
I used the CD when I installed the printer/drivers, and I have updatet software when asked by "update manager".
I have not had this problem earlier, it has just occured last weeks...
What can be missing here? Can someone help?
If the printerhead is broken, can I have a replacement sent to me, or can I pick one up at the store I bought the printer?

Hi @jb-thom69
i appreciate the efforts you have made to resolve the issue. At this point, I suggest calling HP.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Envy 4500 won't print pdf files

My new printer HPEnvy 4500 works fine and I'm really pleased with it, except that I cannot print pdf files.
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Please,please can anyone help as these are important documents that I need to print off.
Thank you
This question was solved.
View Solution.

OK, so I managed to fix this myself! The problem seems to be with Adobe Reader. I had upgraded from V9 to the latest version and there appears to be a whole lot of problems with thel atest version. I tried downgrading to V10 but the problem still occurred (even turning off the enhanced saftey mode as suggested by Adobe). Sine V9 is no longer available for download I was stuck in a vicious circle. In the end I gave up on Adobe altogether and uninstalled it completley. I have now downloaded Nitro pdf (free) and everything is working as it should. Finally able to print pdf documents!

Hp envy 4500 prints off set

My HP Envy 4500 doesn't print the image centered on the page. I've ran the alignment page and scanned it successfully.I'm printing 8.5x11 on staple matte photo supreme paper. I'm printing from photoshop and "photos" mac .I've tried using "fit screen" as well as other layouts in the print dialogue window, which look correct in the preview.It seems to randomly offset the image, sometimes as much as half off the page. Everything else seems to work fine except for the position of the image on the page. Please help.thanks

So is it the black text that's faint? I'd recommend contacting HP Phone support. You may need to tell the warranty ends date of the cartridge (YYYY/MM/DD)....
Phone no.s
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Envy 4500 - no black print

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