HP Envy 4500 - No Computer Found

I recently purchases an HP Envy 4500 and am using it wirelessly. I am unable to print or scan any documents. This happened intermittantly a couple of times and rebooting and powering off the printer seemed to fix it. I have been unable to print or scan anything for a few days now. I'm using an HP desktop running Windows 8.

Hi there, try following the troubleshooting steps listed here to resolve your issue.
Best.
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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Similar Messages

HP ENVY 5530 no computer found

I bought my HP ENVY 5530 about a year ago and have not had any problems with it until now. I keep trying to print stuff (word documents, photos, emails...) and nothing happens. No messages come up on the printer. When I click on the printer icon on the computer it the status says 'Printing' but soon changes to 'Error'.I tried to scan something to the computer and the printer says 'No Computer found'. How do I fix this??

Alright here's what we'll do.On your PC click on Start.In the box that says Search Programs and Files type in Services and press enter.In this window click on Component Services (Local) on the left.On the right side click scroll down to Print Spooler.Right click on Print Spooler and click on Stop.Open Computer and go to C:/Windows/System32/spool/printersDelete everything in this folder.Go back to where you right clicked on Print Spooler, right click on it, and click on Start.Try printing.If you are still unable to print or scan then the next step would be to uninstall and reinstall the drivers for your printer. You can find the latest drivers by clicking on this link. I hope this helps and I hope you have a great weekend!

HP ENVY 4500 - Scan to Computer: Partial scan, How to disable it?

Hi,
I have an HP ENVY 4500, setup on wireless with a few computers runing on Windows 7.
The printer has no issues; However if I scan a document using the "Scan to Computer" feature, it will not capture the whole document in one *.JPEG file, but will split it in two or four parts (Logo in one JPEG, Signature in another... etc)
It has done this since the beginning, but it didn't really bother me because I was scanning directly from the computer to avoid that (Since the option from Windows is easy to change).
But today, I had to scan a 100 Pages of different documents... and the Scanner is in another room... so going back an forth from computer to scanner (room to room) is just too much! So, I tried the "Scan to Computer" feature... and it doesn't keep the documents in one piece!
Is there any option to change?
I searched online, and a few people posted on that, but the solutions proposed were to scan directly from the computer (And that was the solution I originally found a few months ago)
But now, I would really like to correctly configure that "Scan to Computer" feature to save only ONE *.JPEG file in my computer, I don't need the split thing. I don't understand why HP didn't configure the printer to save at least ONE FULL glass copy, and then maybe parts of it, but at least keep ONE full scan, so we can just delete the pieces, and keep the full page...
Thank you for your help, and hope that there is a solution for that...
I will search more, and if I find a solution I will post it as a reply.
Thank you!

I was having the same problem, but I played around with the Settings and figured it out. Its a little complicated, so I'll try my best to explain.
First, I opened the HP Utility App, selected my printer, and clicked on Scan Settings.
Under Scan to Computer, click Edit Scan Tasks...
Select the Photo (JPEG) option and click Edit...
Then under Scan Items from HP Devices, click Show Details
Finally, look for a Crop To: option, and "Item Bounds" is probably selected. Change this to "US Letter" and that should fix your problem.
I hope this helps

Can't install HP Envy 4500 on my computer

I had my HP Envy 4500 all-in-one set up correctly, and had been using it for months. Just a couple days ago, it stopped printing and I'd get the error message it was 'offline.' This had happened before. I would just disconnect it from bluetooth/wireless and reconnect using the buttons on the printer. That always worked. It didn't this time.
I finally tried uninstalling and re-installing multiple times. The uninstall was successful - but now I can't reinstall. I haven't been able to install via web, nor using the CD-Rom that came with the printer. I finally added it through my "Add Devices and Printer" option on my computer (now the printer appears as "HP Envy 4500 Series Class Driver" "HP Envy 4500 (network)"), so it now can print wirelessly, but now won't scan because the driver is no longer installed on my computer. I have no idea what to do...
My OS is Windows 8, and I've done all the usual updates. I've been getting the warning that this printer will only work on a Windows XP, Vista or 7 OS, but it wouldn't make sense that I've been able to use the printer on the same computer up until now. Please help!

Hi @hellodupree,
Welcome to the HP Forums!
I understand that you cannot install your HP Envy 4500 on your Windows 8 computer, and I am happy to help!
Just a couple of questions for you. What happens when you try to install the driver? Does it disappear? Are there any error messages?
Also can you make copies with the printer? Just to make sure the hardware is functional.
In the meantime, I would recommend to go through this guide, 'Unable to find printer' Error Message Displays on the Computer During a Wireless Network Installati....
There are full feature software and drivers available for the Windows 8 Operating System, so it is definitely compatible!
Hope this guide will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Envy 4500 won't print from computer

Hi,
My HP Envy 4500 has been working perfectly for quite some time now. Unfortunately, it has stopped printing from my Dell laptop, running Windows7. It scans to the laptop just fine. It copies fine, and it prints from my iPhone fine.
I have looked at a ton of posts and tried many things:
*uninstall/reinstall wirelessly (at least 8 times) -- via the https://123.hpconnected.com/activate/woobe/ENVY4500 site
*uninstall/reinstall via USB
*ran print/scan doctor utility (or whatever it is called) and been told everything looks fine
*sending a test page via one of HP's tool is fine, however, printing the internal test page via the HP tool fails
I am losing my mind and would really appreciate some help.
Thank you!

Hello @JNZM,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when trying to print from your Windows 7 computer to your HP ENVY 4500 e-All-in-One Printer. Thank you for including all of the troubleshooting steps you have completed prior to reaching out for support. At this time I will be running you through some troubleshooting steps to check the actual print system on your computer. The Print Spooler is what controls printing from Windows computers. It is built into the Operating System. If the Print Spooler is experiencing issues than you will experience printing conflicts. Should the Print Spooler be experiencing a conflict, the software and scanning feature for the printer will not be affected. Can I please have you follow the steps below.
Step 1: Check Print Spooler:
Click on your Start menu
In the 'search programs and files' box located right above Start type services.msc and hit enter on your keyboard
When the Services window opens scroll down until you see Print Spooler
Click on Print Spooler once just to highlight it
If you see Start in the top left hand corner than that indicates that your Print Spooler is in fact Stopped (not good). But we will leave this for now.
If you see Stop or Restart in the top left hand corner than this indicates that your Print Spooler is actually Started. Please click on Stop to temporarily Stop the service.
Minimize this window as we will need to come back here
Step 2: Check Spooler Folder:
Click on your Start menu
Select Computer
In the Computer window select your C Drive
Click on Windows
Click System32
Click Spool
Click PRINTERS. You may get a permissions warning, just Continue past this.
The PRINTERS folder should be empty. If there is any files in here they are corrupted print jobs. Right click on anything in this folder and 'delete' the files.
Close the PRINTERS folder
Step 3: Start Spooler:
Reopen the Services window we previously minimized
Click on Print Spooler again to highlight it
Click on Start in the top left corner
If you get an error message please take note of it
If the Print Spooler starts successfully you will see 'Stop and Restart' as your options in the top left
Once the Print Spooler has started please test printing again. If printing fails, or if the Print Spooler fails to start, please proceed to the next step.
Step 4: Run Microsoft Fixit:
I'm going to have you run a Microsoft Print Fixit Tool to identify and correct any print system issues or Registry corruptions on the computer.
Please click here to access the Microsoft Fixit website
Once the page opens under section (2) select Print, fax, scan, share or save.
Under section (3) select Run Now for Diagnose and fix printer and printing problems automatically
Once the download is complete please follow the onscreen instructions to run the Microsoft Tool
Once the Fix has run, please test printing again.
Please respond to this post with the result of your troubleshooting. You can also say 'thanks' for responding by clicking the 'thumbs up' icon below. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Deskjet Advantage 3540 (Envy 4500): Computer won't connect with printer during software installation

I just bought this printer and I am trying to install it by using the HP installation CD but I am running into difficulties to complete the process. The problem is that the computer won't connect with the printer (but my printer connects fine with my Wi-Fi network) and installation does not complete.
The HP software installation process appears to go normally (at least no error messages are shown) but when it gets to the part where it asks me how I would like to connect to the printer (Wireless or USB cable) I get an error message when I select Wireless Mode. My printer appears listed but as soon as I select it, a dialog is shown stating that "network installation could not be performed".
Below are the dialogs and what happens (text is in portuguese but you get the idea)
Dialog 1: selecting wireless connection mode
Dialog 2: printer appears in list and I select it
Dialog 3: Error message is shown, no further details
Here are some more facts:
(1) Printer connect fines with my Wi-Fi network: the connection details are correctly shown in its display (Wi-Fi SSID and IP 192.168.0.6) ;
(2) If I go to a web browser in my computer and type in the IP address, I can access the printer's webpage fine;
(3) I've tried uninstalling and reinstalling HP software;
(4) I've resetted my router;
(5) I've executed "HP Print and Scan Doctor" utility and it states my software hasn't been installed (which I don't understand) and it tries to download HP software and install one more time and I get to the error.
(6) If I go to "Start" menu, I can see the HP group is empty (installation only creates icons on my desktop). See picture below:
My OS is Windows 7 64 bit Ultimate (Service Pack 1)
EDIT: I've just discovered the inkjet Advantage 3540 and Envy 4500 appear to be the same printer, each target to a different market.
Help is much appreciated as I tried a lot of things to make this printer work wirelessly with my computer but without success.
Thank you,
Joao Pedro

Hi JoaoPedro,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having installation issues.
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Thank you for your time
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My toshiba laptop won't connect to my HP Envy 4500 printer

I have recently attempted connecting my Toshiba laptop, which runs Windows 8, wirelessly to my HP Envy 4500 printer. I'm trying to scan something onto my laptop, which I have done with the printer before. I have the remote app, and I have connected to the printer's wireless network that pops up in the wifi section of my computer. However, when attempting to get the printer to scan, using the option on the printer's screen, it said that no device was connected, and to make sure the software was installed and that scan to pc was enabled. I opened the app on my laptop, hoping to get better results using it that was, but it told me that the printer was offline, though it was clearly on. I am not entirely sure why the printer is not recognizing my laptop, even though my laptop recognizes it. I spent nearly two hours disconnecting and reconnecting, as well as turning the printer off about three times. I am about to uninstall the app and try reinstalling it, but I am doubting the results will be any better.
I see no other way to fix this problem, as there is no USB port in which to connect a USB cable, like myprevious printer, and am wondering if it is my latop, not the printer, that is faulty. It works for printing when it comes to the other devices in my household, but I have had problems even printing with my Toshiba before. I have only attempted scanning with one other device: a HP Pavillion Media Center TV PC desktop. I am starting to think that the scanner is defaulting to only reognizing other HP products, and request any and all advice in fixing this issue.
This question was solved.
View Solution.

Hi AMakkei,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Envy 4500 to your Windows 8 laptop, and I am happy to help you with this connection issue!
For further assistance, I will need to know following information:
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try going through this guide. A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning, and let me know what happens!
Hope to hear from you, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Envy 4500 All in One - Printer Error - not finishing print job / non-specific error code

Help - my new HP ENVY 4500 AIO (less 3 months old) has never completed a print job if it is over 1 page. I'm connected wirelessly, and not sure if there is an interruption in the wireless connection or if this is defect in the printer. I receive a message "Printer Error - HP ENVY cancelling print job" and that's it. It will usually happen when it's on the last page of a small print job or half way thru a large (10+ page) of a print job. Any suggestions? I've downloaded HP Print/Scan Dr - it didn't find any issues.

I had the same issue. Got in contact with HP customer service and the first person that helped had no idea how to fix it. Got in contact with someone else and they found the issue right away. I had it connected through the wrong port.
First find out what the IP address of your printer is. You can do this by pressing the small wifi button on the front of your printer and it will show the IP address.
Then what you'll have to do is go to the start menu of your computer and search for "Devices and Printers".
Click that and a screen will open. Look for your printer an right click.
Click "Printer Properties" and a new screen will open.
Along the top you will see a few tabs. Click the one that says "Ports"
Click "Add Port"
Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port"
A new screen will open.
Click "Next"
Type in the IP Address of your printer and click "Next"
After that your computer should find your printer.
Click finish and you should be all set.
Hope this helps.

HP ENVY TouchSmart & HP ENVY 4500 e-All-in-one-Printer

My HP ENVY 4500 e-All-in-one-Printer has been installed & uninstalled twice. It is presently uninstalled. When you first install & print test is prints from my HP ENVY TouchSmart w/Windows 8.1. After the initial installation is tells me its offline. I have this same printer installed on an older laptop running Windows 7 & it prints perfectly every time. I run a test result paper on my printer and it tells me there are NO PROBLEMS found. So, it has to be my laptop.
I have looked at every help page I can and have tried everything it says will fix it included the HP Doctor and nothing works.
I ask our tech guy at work and he is also puzzled. I am no where near a tech so I would really appreciate your assistance.
Thank You!

Hi NittanyLions1,
I would like to help you with this conundrum. From your description, it sounds like the software is installing properly but tells you the printer is offline. This sounds to me like a communication issue. You mentioned that you have another Envy 4500 and it works fine with an older laptop running Windows 7. What operating system is on the computer you are trying to use this printer with, and are both of these printers on the same network or is the other one with the Windows 7 in a different location?
While I wait to hear back from you, please complete the solutions offered in the following document; 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Envy 4500 stopped working (wireless issue)

I am using Mac osx 10.9.4, my one week old Envy 4500 has been working fine until yesterday.
My computer cannot find this printer on the network, although running a Wireless Network Test on the printer print out said there is "No problems found" and everyhing is a PASS and the SSID network name it is connected to is accurate.
I have tried uninstalling the printer from the computer according to instructions on this website and reinstalling the driver again, but that has not worked.
My brother is able to detect and print from his PC laptop. So the problem seems to be with my computer.
Kindly help me. Thank you.

Hello @evon1319 , and welcome to the HP Forums!
I see you're experiencing connectivity issues. I would like to help!
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 4500 series Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Envy 4500 not printing entire page from iPad

We recently set up a new Envy 4500 for wireless printing only - there is no computer connected to it. Set up went fine and the iPad found the printer easily. I did not install anything on the iPad to make it find the printer. It prints well but is not printing the heading at the top 1/4 of the page from a PDF. Any ideas?

Hello SMG17,
Welcome to the HP Support Forums!
I see that the ENVY 4500 was setup fine for printing from an iPad, however, the top 1/4 of the page is not printing. Nothing is needed to install on the iPad to allow this printer to print, with that said, you can install Apps that can give you more printing options.
Try first, updating the printer and the iPad.
HP LaserJet P1102w Firmware Update Utility
Update your iPhone, iPad, or iPod touch
Have you tried printing from different applications, for example, Notes on the iPad? To see if this is an issues with the AirPrint driver, the printer or the file, open Notes and type a couple words, hit the Share button and send the print.
Let me know about the updates and if Notes print fine.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Unable to connect wifi printer Envy 4500 - Unable to print test page and windows office file

Scan doctor suggest the software installation.
The HP software don't completed the connection of the printer.
I tried to connec the printer from the control panel and the printer is now connected: i cannot print from microsoft office file or from the test page of the printer, but i can print from acrobat or any other program.
Help me please.
Thk
ps: i have tried to reinstall software without Antivirus and with the fierewall in off but nothing change. I have already tried to remove hp software and reinstall driver but nothing change.

Hello @Emilio66,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to print from Microsoft Office and Test Pages from your Windows 8.1 computer to your HP ENVY 4500 e-All-in-One Printer. However, you are able to print from all other programs from your computer to your printer. I would like to assist you today with resolving this printing issue.
Recently Microsoft has released a Hot Fix to correct 'Offline' or 'Partial Printing' issues within their latest Windows 8 and Windows 8.1 Operating Systems as they recognize this as an issue within their Operating System. The issue occurs when you have a networked printer and a corruption with the WSD (network) port on the Windows Operating System. This issue appears to affect a variety of networked makes and models of printers. Therefore, I am going to have you run the Hot Fix to correct the network printing issue. Please click here to install the Hot Fix. Once the website opens select the button for Hotfix Download Available. Please follow any onscreen prompts to install the fix. Once the fix is installed you should have no issues printing to your printer.
If the printing issue persists, can I please have you click here to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Once the Tool has completed please test printing again.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Unable to scan on my Hp envy 4500 printer I an iPad no laptop

do not know how to set up the scanning it says no computer found everything else seems to work fine.

Hi , Welcome to the HP Forums!Thanks for posting. I'd like to help you with the issues you are having scanning from the front panel of your HP ENVY 4500 e-All-in-One printer. The process to enable the Scan to Computer feature that you are trying to use differs depending on what computer you are using, so what operating system, and version do you have? Mac or Windows ? Either way, you'll want to make sure you have the HP Full Feature software installed on your computer. You can download it here: HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers. Let me know your OS, and I can give you the steps to enable the Scan to Computer. I look forward to hearing back from you!

HP UPDATE FAIL - REPEATEDLY - HP ENVY 4500

Hi My computer is trying to download an update and repeatedly fails.No problem with windows or microsoft updates which load as they should do.The HP Update fails every time. The following error message is generated: Hewlett-Packard - Enterprise WSD Multi-Function Printer, Other hardware - Null Print - HP ENVY 4500 series Installation date: ‎11/‎04/‎2014 06:35 Installation status: Failed Error details: Code 80070490 Update type: Recommended Hewlett-Packard Enterprise WSD Multi-Function Printer, Other hardware software update released in December, 2012 More information:http://sysdev.microsoft.com/support/default.aspx Help and Support:http://support.microsoft.com/select/?target=hub Any words of wisdom appreciatted even how to cancel the update. Many thanks GKH

Through some searching I was able to find a solution to this I found it here: http://answers.microsoft.com/en-us/windows/forum/windows_10-update/error-0x8024200b-when-windows-update-runs-after/83b18118-ac33-4970-bc58-2cc8c5d87296?auth=1&rtAction=1439265391782with JamieXS comment.Quote: "Here what I did. From Settings, search for "Device Manager". Under Printers I had 2 "Unidentified Printers". I Right Clicked & uninstalled both. Run Windows Update again & failed update had gone, however I was unable to print anymore. Back to Settings Initial Window & select Devices, then Printers & Scanners. I removed all entries for HP Printers, Fax etc. I then selected "Add a printer or scanner" from the top of the Printers & Scanners Menu. It searched & found My Officejet Pro 6830. I then double clicked the HP Officejet Pro 6830 Icon on My Desktop & it installed the Printer again. All now working & no more failed Windows Updates :-) " For myself I found I had 2 Networked printers ( 1 under fax and 1 printer) and another printer (all 5740) I deleted the 2 network and kept the regular one. Re-ran the update and no more errors! checked and my printer works fine both on my desktop here and on my networked laptop, so I did not have to reinstall anything. I hope that this helps anyone else out there that is getting the same errors.

HP Envy 4500 will not print after trying everything

Hello, I have had this printer for about a year now. It has been working fine but all of a sudden it won't print from any computer any more. I know my computers are connected to the same wifi as the printer but it cannot ever locate the printer. I have rebooted the wifi, the computer and the printer, turned the wifi on the printer off and on, followed several HP forums detailing 12 ways to fix it and nothing works. I recently downloaded an updated software for the printer, and while installing it, I have to select a device. It doesn't show up and when specifically finding it manually, it says the device is not reachable. I am at my wit's end!! Any help would be appreciated. I'm pretty frustrated with this printer. Thanks for your help,Rachel.

Welcome to the HP Community , I read your post about the wireless connection issues you're facing with your Envy 4500, on your wireless network to your computers. Although it seems as though you have tried the majority of steps I would have suggested to you, please take a look at the links below and try all of the steps, in order that the guides list. An 'Unable to find printer' Error Displays for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - Printer Does Not Maintain Wireless Connection If the printer is still not found on your network, you can try contacting HP's technical support directly, to possibly connect to your system remotely, to have a look in to the issue in real time to resolve the connection concerns. Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Good luck!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

HP Envy 4500 - No Computer Found

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